CVS
reviews and complaints

1210 NORTH NAPPANEE ST

I had 3 proscriptions summited on 11/09/22 and they are not ready yet. and i just found out they will not be reedy till 11/25/22 . this is outrages, I am handicap. i call and ask to speak with someone on the phone waiting for over 40 mints... finally hung up due to no response... plus i get a text massage saying one scrip is ready i go to get it , and it was not...

Case # S7162814 filed 10/17/22. A phone card purchased 10/1/22 in Cherry Hill, NJ from the CVS Pharmacy in Kingshighway & Chapel Ave. scanned with error with a ZERO value by the clerk. Already paid using my debit card, the clerk refused to issue a replacement card but signed the receipt along with her team lead with a note 'did not receive card' and told me the transaction is on hold. The next business day I asked the bank to withhold payment for $26.66 to CVS along with a letter to CVS contesting the charge but 3 days later found the deduction from my account! I called 1-800-SHOP-CVS and was given a case number & told to call back in 3 days. Three days later I was told I only filed 10/17! All the while the CVS store manager did not act on it until I filed a complaint. What gives? Isn't this thief turned around? Money was taken from my account outright with no good exchanged for it!

my anthem ins. com denied my claim on 11/4 and 11/15 they were informed in order to be covered i needed to wait 1 more day for the coverage,it costed me asn extra $222.08 , they could have consideration to tell me this instead they told me its not covered,i feel this is a disservice and just plain rude not to explain this to a customer,i am always in extreme pain,they never told me nothing,i deserve to have my extra money repayed to me and the insurance co. i should be paying $5.60 for my cost but your store had been consistently charging me $10.00 each time WHY? since may of2020 Why have i been overcharged all this time?i hope for suffient reply or i will consider the state of california attorney general for satisfaction

I am considering moving ALL of my wife's prescriptions because this store is under staffed. I do not blame the 1 Pharmacist that you have, he works very hard all day every day. I blame the corporate staff who will not get the personnel necessary to operate this site. Every time I go in, there are long lines. I try to call and it takes over a half hour wait just to speak with someone. Again, it is not the Pharmacist fault, he stays busy, he just doesn't have the time to do all that is required of him. I will also add, closed on weekends, because of no staff. These are ALL problems that if not corrected, I will be moving to somewhere else and it won't be CVS. Other stores can be staffed and open on weekends and you should to. I am not the only one in the area who is getting fed up with this. Look forward to hearing back from you.

Your Name

Brian Houston

Review Title

Unbelievable how u can do some one been doing business with u for 20 yrs

Your Review

-10 is my review for ur benton ky ipharmacy. Twenty yrs i've gave cvs pharmacys my business twenty yrs and I didn't have to there's numerous places to go but I liked cvs and for 20 yrs cvs was were I went when it came down. To that kinda stuff cvs was my go to. Not one bad things to say. Now today... I'm never never ever even if ur the only one. Will I come back to one. Long story short I drop off a script around 2 pm said give a hr... Well I have nothing to do in town so I go home and at 515 I tried to call see if they was ready so I didn't make a trip for nothing wait wait wait wait for over 20 mins on hold for pharmacy now only 25:mins to close so I call back fight with automated system to get a real person which I did told the lady my business and got a response when there busy they don't answer phones so ok I leave go to store hmm get there just few cars probly workers cars and me hmm so women that was standing right near another women doing whatever walks over to window can I help u yes here to pick up my script followed with did everyone just clear out been on hold forever trying to see if my script was done then call up front see what was going on she said I was so busy couldn't answer phone. This women yells at me we was filling medications slammed the window shut like she wasn't gonna service me which makes me mad then telling her to give me my property she said no go get another one then demanding my script back this nearly shocks me for one and two looked as if she was filling the other women's ears full of gossip when I pulled up by now the main women back there is coming up to the window and probly the only three people filling meds is now viewable at the window the two youngest one just laughing ear to ear the no now women at the window is trying to see whats going on and furious but remains calm I say I'm trying to get my medication the other women over talks the two of us saying I needed ur birthday u didn't give me it which she never asked for at this point I'm just asking for my script back cause u gonna do me this way been doing business 20 years pass stupid me I'm taking my business else where I'm sure smaller pharmacys will love my business and this will never happen again as I tell the second olderly lady I just want my script I'll go else where the other women rudely throws my script to me and presumes to say don't u ever come.. that's where I said [censored] U TO HER and drove off I'm disappointed shocked in disbelief of what just has happened to me here at ur store in Benton ky and all my years I've gave cvs pharmacys my business 20 yrs I'm definitely upset as one can get and I'll never ever come back to one of ur stores. This never should have happened nothing probly will even get done about it unless there routing going on in the news then whom ever reads this will be like guess he was right but whatever it's my closure end to 20 yr relationship and on the bright new ones oh and according to ur online policy's several got broken there tonight like I said nothing probly get done about this may not even get read or by a real person and I can care less cause it may happen again which I doubt but it will not be by cvs had I known this was gonna happen I would have been recording cause I'd posted it every where I could have and definitely sent to cvs

CVS has been texting me for weeks to get the flu/booster shot. I finally scheduled to get the booster shot. When I arrived at the CVS store, I did check in by text according to the directions I had received before my appointment. There was a line, so I sat down once the line was finished. I procedures to the pharmacy counter. First, I was told I had to have an appointment, which I said that I had. Then I was told I could come back tomorrow without any reason why. I find this very inappropriate. I have worked in the health field for over 20 years and couldn't turn away patients. Why should CVS turn patients away when the appointment was scheduled?

Theodore. Allen

P.O.BOX 4245

Cartersville, GA 30120

[protected]

I am very upset. I just went to the Southbury CT CVS drive up window. I told the young girl with long straight hair that came to the window 11/10/22 around 7pm that my husband had deceased and I was dropping off his old medicine. She said wait a minute and came back and said we don't take it. I said I know its not your fault but I was told that that not all cvs locations take it but that yours did and I drove all the way from Brookfield because of that. I said I even thought it might be on the website. I asked if she could check with a manager. She said well I just asked my manager and she said no. Then she said no one told you that. Of course this upset me. Now she was insinuating that I was making it up. So I said don't you tell me that young lady, I certainly was told that your location takes back old medicine. The manager then appeared and said to leave the property now and shut a black curtain. I am so shocked at this rude behavior. I had researched this a couple of months ago and had finally gathered all of the medicine together to drop it off. Maybe it was the Brookfield store that told me Southbury takes it. I know I looked at a website and had made a couple of phone calls at the time. In any case they could have said Im sorry for your loss and Im sorry thats our policy Im sorry you were given incorrect info and that would be it. This behavior was outrageous.

November 8,2022 at 1:40 a.m. I need my prescription by 3 am because my husband goes to work and isn’t home till late. So first off this pharmacist is the most miserable person and should not EVER talk to customers. He always acts like it’s a bother to do his job. So any way he can’t get my prescription ready till he leaves at 6 am. Seriously over 4 hours to fill one prescription, and an attitude of course to go along with that, even though I said I needed earlier he didn’t care. I’m so tiered of the attitude. What is so bad that every time I call him he’s bothered by doing his job

Like to file a complaint against the counter rep at the pharmacy. I had two Rx to be filled and she only pulled one and I corrected her I had two, she immedately developed an attitude and told me to go over to the drop off window and she took the one med that was filled away from me. This is not the first time I have experienced such disrespect and rudeness. And lately the accuracy of my Rx is terrible. I am in the process checking if my insurance will cover Walgreens and I am going to have all my meds transferred to Walgreens. Enough is enough.

BTW, the rude lade was nearly 5 feet tall, long dark hair and thin. Do not get confused with the other tiny short hair helpful married lady.

CVS

516 Main Street

Melrose, MA 02176

Just waited 20 minutes to pick up a prescription that was sent over at 10am. It’s still not ready 8hrs later. The tech told me they are 4 days behind on filling prescriptions and I could wait another 20 minutes for it to be filled! This is the 3rd time in a month I had this issue. The line was to the back of the store when I left.😡

Changing pharmacies ASAP!

10/27/2022 Went to CVS in Target 4255

Hampton. To transfer prescriptions went to the pharmacy there was 8 people waiting. The pharmacist was given a shot to a customer he was the only working so I left went home did the transfer on line of my prescriptions tried to call on 11/3/2022 was on hold 22 minutes . Today 11/04/2022 on hold 41 minutes . I will NOT USE CVS NOW Was changing from Walgreens on Hampton av to CVS HELL NO

I had a CVS in Norton MA that minute clinic appt for 6pm for a pre surgery COVID TEST for monday pre arranged. I am 100 % disabled veteran who was delayed due to major traffic and repaving of roads (bumper to bumper) I called and noone answered the phone I arrived late however the woman in the clinic after waiting 45 minutes told manager she closes at 7PM sharp with no considerations for ADA act disabled vets. I spoke to the manager who called the clinic and then said she is closed but was still in clinic. You have a rude nasty obnoxious youth who backtalked me and was disrespectful so I left. I had to cancel the long arranged surgery due to this nonsense I will file a ADA Act complaint you have two doors (offices) and one woman who has no compassion to people or esp disabled people rude disrespectful clerks. Count on me and mine a large family to no longer do business with this agenda and nonsense.

John J Reardon

[protected]

Norton MA

6PM FRIDAY 10/28/22