CVS

I picked up Motegrity 11/17/2022 at the Tiburon, CA CVS pharmacy and paid $200 copay with my insurance. My doctor told me today that the pharmacy should offer the medication copayment card. I signed up for the medication copayment card today and was told they are not able to retroactively pay me back for a purchase last week. I am requesting a refund of the difference between the copay card amount I would have paid and the $200 I paid. Thank you.

A little over a month ago I called to refill my One Touch Delica lancets. I was told that the store 0431 woulc contact the doctor's office for a renewal script. I was also told that the item was on back order and would be filled when they received a new supply. I called over a week ago to check on other prescription I needed. I was told that the others were ready and that my lancets would be filled by the end of the dy on Monday. I waited until Tuesday to pick up my items. When I got to the drive in window the person told me that the other 2 prescription were ready but I had to wait for someone to come talk to me. A person named Barbara apperared at the windo and told me that the order could not be release because the prescription did not have a diagnosis. I can't believe that the store had the script for a month and did not notice the diagnosis code was missing until the day I was to pick it up. HELP! I need the lancets.

This store #5379 in Advance, NC pharmacy is the worst I have ever seen. I am eighty years old and Medicare forced me to use this pharmacy. I had Walgreens before and was very happy. Because of my advanced age, I signed up for auto refill (in case I forgot to order) when needed and asked for home delivery. I pay for this service every month.

I received an auto order delivery this week, and Duloxitine was not in the order. I ordered it immediately because I was out. I was informed by a pharmacy text that I would have to pick it up. This is a drug that cannot be stopped quickly because of withdrawal symptoms. I am in my fourth day of feeling nauseous and dizzy because I cannot dirve 12 miles to pick it up. Calls to the store do nor work because of the layers of numbers you have to go through and you still cannot get to the pharmacy. I am going to file a complaint against this store and if anything should happen to me, CVS will be responsible.

store #1822, robertsdale, al 36567. decline in pharmacy service. rude staff. long waits for prescriptions even when told just came from hospital, answer we may not even get to it today. trying to get us to take prescription that is filled even though we told them we do not want it. they said numerous times its free, which our prescriptions are. assistance from pharmacist is under their duress.

This complaint is regarding store number 1927 district 2! The reason I know this information is because I am a former employee.

This complaint is regarding the pharmacy. I have been there numerous times in the past five weeks. I have picked up 22 prescriptions. I get told the prescription will be ready in 20 minutes. I sit in the parking lot after 25 minutes. I’ll go to the drive-thru. It’s not ready, then I get told I have to wait another 20 minutes. that was one instance another time recently I picked up prescriptions one bottle didn’t have a label on it at all, and the other bottle the label was crooked. Not only was it not done properly by the tech, BUT the pharmacist let it go through that way!I have been there when there has been 3 techs and a pharmacist, of course, and out of the clear blue sky they close the drive-through. It was not lunchtime either for them! I said, why are you closing the drive-through their response was we’re busy we can do that! I don’t know what has happened to this pharmacy in the past 2 1/2 years but they have gone downhill and their customer service is terrible. I am not the only one that feels this way I have a lot of friends that go to CVS and they all said one more thing happens they are pulling our Scripts out. Also, one of the issues they always have is problem with split billing something! A friend of mine has TRICARE and she is forced to come to CVS because of the contract with TRICARE. She tells him each time make sure you split bill it. Each time they have to redo it and she has to wait another 20 minutes or so sometimes longer because like I said the texts are not trained properly. This used to be a training store….what happened? The customer service and the professionalism has gone downhill extremely. I hope these problems can be corrected soon because I would really hate to pull all of my Scripts out!

Also, I have repeatly told them I do not want to be on ready fill, and I have specified numerous times non childproof caps! How many times do they have to be told? Also, when there are waiters in the yellow basket, the pharmacist needs to check them first.

My family and I (my mother, stepfather and my 4-year-old toddler) visited the CVS Pharmacy store#4542 at 3481 Georgia Hwy 20, Conyers GA at approximately 6:48 PM on Tuesday November 22, 2022, and was assisted by cashier; Sandra at REG #02, TRN#4918, Cashier#1931870. My mother who is a caregiver for my 89-year-old grandmother was purchasing some over the counter CVS products when cashier Sandra was very rude, disrespectful, verbally abusive and VERY combative. My mother was asking the cashier a question in regard to the pricing of some of the items being purchased, as cashier Sandra attempted to explain the pricing to my mother (the cashier) was very condescending in her tone as she was attempting to explain the pricing breakdown. The cashier literally was speaking to my mother as if she was speaking to a mentally challenged person or to a person with a learning disability. When I (the daughter of my mother) intervened to ask the cashier why she feels the need to speak to my mother in such a condescending tone, she (the cashier) became very aggressive, rude, combative and very hostile. Also, the cashier wouldn't allow you to talk or explain anything, she kept over talking, interrupting and getting louder with other customers present. I immediately informed the cashier that I will file a complaint with the corporate office. The cashier used profanity in front of the entire store with my 4-year-old toddler present, saying that she didn't give a [censored] and her name is Sandra. I immediately pulled out my mobile phone and took a picture of her. This employee doesn't need to work in a public setting with customer interaction. She clearly lacks interpersonal skills and also lacks customer service skills. This employee needs to be reprimanded and or terminated. She makes CVS looks very bad and unprofessional. This cashier lacks empathy and basic customer service skills. It's very sad that she is working the frontline of CVS because she is giving CVS a very bad image to the public.

I’m out of town for the holidays and my Dr. Sent in an urgent prescription for my inhaler because I was wheezing and having difficulty breathing. It was sent to the only CVS in Big Bear. The prescription was sent in at 11am. I called at 12pm to ask when it would be ready and they claimed that they didn’t receive it. My Dr called at 2:30 to ask why my prescription had not been filled as it is an urgent medication. The pharmacist told my doctor it would be ready in 30 minutes. I called at 3:30 to find out if it was ready yet and was told it would be another 2 hours. I went to the pharmacy at 5:30 and the girl laughed and said it would be another 30-45 minute wait. only after my husband went in at 6pm and caused a scene did they even begin to fill my prescription. I will never return to or recommend this CVS to anyone and my family will be transferring all of their prescriptions to Walgreens now.

Fifth in CVS I can not believe the fifth at my local CVS Main Street Newington CT standing at the pharmacy looked at product stand it was covered in dirt. Not what you expect at a pharmacy especially at a CVS. I had mentioned it once before but nothing was done. Have a CVS Rep go in and see definitely a health problem. Had to report to CVS it was either that or HEALTH DEPARTMENT. Hopefully you can do something.

CVS Pharmacy #6325 East Nelson St Lexington VA

I have been with this pharmacy for over 20 years. I am now leaving. I can only imagine the thousands of dollars my insurance company has paid over the years in addition to the co-pays.

Over the past 12 months this pharmacy has drastically deteriorated. Today my patience ran out. I have been unable to rest properly the last few nights due to a severe bronchial infection. My physician sent over several requests for prescriptions this morning, one including a medication to help the coughing and help me rest.

It is now 4:41 pm and only 2 of the prescriptions have been filled, with the cough medication "In progress" and the pharmacy again, won't pick up the phone. I've been on hold 25 minutes to find out what the issue is. I have to drive 25 minutes into town and this pharmacy closes at 6pm now due to "staffing issues"

Store employees can not contact any management? Why is that? Cause your'e all a big joke! Come work in the stores! Can you possibly be that stupid to think any low low level store employee is going to report sexual harassment and risk losing our jobs? You're a joke! Stop wasting our time with this [censored]! Speaking of [censored] : Come clean up our bathrooms when your customers relieve themselves ALL OVER THE WALL! Go back to the elevator company Laurie! Quit wasting our time!

This cvs is located on 488 route 17m, Monroe,NY. It is a very busy pharmacy. But I frequently go there to pick up medications and the line waiting to pick up is ridiculously long. They need additional help. OR a different system. If I could choose a different pharmacy I would.

this most recent time was today at about 2:15pm. Several people ahead of me had problems and held up the whole line.

my complaint is your .com experience. your firm has the most ridiculous sign in page. get rid of the date of birth garbage. none of your business. then when i save everything or exit out, it takes my birthdate as part of my password. I have reset my password at least 20 times this year and it's because of that dob question, there is no reason for your .com to ask for date of birth; i am shopping online for your products not scripts. my account is linked to my email, address and phone; why that 3rd entry of dob; get rid of it or i'll just stop using CVS I don't know of any other retailer that asks for dob

1210 NORTH NAPPANEE ST

I had 3 proscriptions summited on 11/09/22 and they are not ready yet. and i just found out they will not be reedy till 11/25/22 . this is outrages, I am handicap. i call and ask to speak with someone on the phone waiting for over 40 mints... finally hung up due to no response... plus i get a text massage saying one scrip is ready i go to get it , and it was not...

Case # S7162814 filed 10/17/22. A phone card purchased 10/1/22 in Cherry Hill, NJ from the CVS Pharmacy in Kingshighway & Chapel Ave. scanned with error with a ZERO value by the clerk. Already paid using my debit card, the clerk refused to issue a replacement card but signed the receipt along with her team lead with a note 'did not receive card' and told me the transaction is on hold. The next business day I asked the bank to withhold payment for $26.66 to CVS along with a letter to CVS contesting the charge but 3 days later found the deduction from my account! I called 1-800-SHOP-CVS and was given a case number & told to call back in 3 days. Three days later I was told I only filed 10/17! All the while the CVS store manager did not act on it until I filed a complaint. What gives? Isn't this thief turned around? Money was taken from my account outright with no good exchanged for it!