Cracker Barrel
reviews and complaints

The following dates are the issues I have with your Host and Hostess at the Cracker Barrel located in Santee SC, the dates are (05/29 and 06/05/2022. It seems to me that we have lowered our values on greeting customers with kindness along with good service, that is exactly what has happened at this current location which in turn has made me re-evaluate where I wish to spend my money. On 05/29/22 we did eat there and the food was very good but the Host and Hostess gave my wife and I a very cold welcome, I shunned it off that time and then today we went there to have dinner around 1:30 pm and again the current Hostess and help had a very cold and un-welcoming disposition and had me make the decision not to spend my there anymore, but thanks to them I would have never driven across the bridge to the local Huddle House and spend my hard earned dollars there and now I will be a regular customer due to the fantastic food choices, great service and kind greeting. I am notifying you of this behavior because it has become the new normal in many businesses, and I will not waste my time with your food chain for a long time to come.

i have eat at 30 different cracker barrel over the years and this was by far the worst food i ever got . told the waitress to no good $31.30 worst money i ever spent 5/28/2022 07;07 pm

Our organization went online and ordered a large meal from Cracker Barrel in Aiken, SC. There was an offer for delivery so we clicked on it.

We were given a total of $434 to be charged. After calling the store we were told there would be a $35 delivery charge. We decided to pay the driver. The food was delivered and was good.

After a few weeks we received our credit card statements with a charge of $644 dollars. Wow!

We called the store and spoke with the manager. She blamed it on Cracker Barrel corporate and door dash. Said that they have no control over what door dash charges.

Spoke to the General Manager who was not willing to give any explanation. Telling us we had to go through corporate even though we talked with someone local when the order was placed.

This is worst I have ever seen.

1) a local manager/gm should never push the problem up but help the customer (their customer) solve the problem. There is a disconnect between employee and corporate.

2) they are claiming a blank charge, with no receipt or proof.

3) Door dash blames cracker barrel for the charges and say they have no control.

To whom it may concern,

I was looking for a reason why I received a random email from CB for for a gift card. I automatically googled gift card scam and happened upon this site.

Does corporate read these issues, especially the way workers are treated, GM treatment of that customer over return of broken jewelry and more. Out of 300 complaints, only 19 were resolved; seriously?

I’ve dined at CB around the country and never had a bad experience.

But there’s no reason to ignore these posts.

My recommendation would be to assign this website to a particular employee of CB for complete and positive resolution.

98% of consumers will either disregard or forget how they were treated although dissatisfied with the experience or food. The other 2% want you to step in and listen to their issue.

And you’re making millions.

It’s unacceptable!

May 9, 2022 late morning

Food was very over cooked and sat for 10-12 minutes on the counter. I could see it sitting there and I timed it. No refills on drinks what so ever. I ask to speak to the manager (tall, stocky female with dark hair)

She proceeded to argue with me about the temperature of the food because she had prepared it. She was only interested in complaining herself that she had seven calls offs that morning so she was cooking. Not sure why the restaurant was even open if the service couldn't accommodate the customers. I then could have had a better meal elsewhere. It wasn't busy, I use to visit frequently but won't be anymore. I merely suggested that if she couldn't help us maybe I should contact corporate. She became enraged and nasty like said, "Well I was going to make it right but if you'd rather do that go for it!" What a terrible attitude for a so called manager. This needs immediate attention. Customers will not tolerate such verbal abuse from a restaurant.

Hi there. I'd like to start off by saying that I really enjoy using your Cracker Barrel double cheddar shredded cheese. Unfortunately we just bought some at the store yesterday and when we opened it up it had big clumps of untreated cheese in it and they weren't even hard so they could be shredded they were kind of soft and mushy. I have attached pictures with the best before date as well and just wanted to report that this was really disappointing as we are usually really happy with our Cracker Barrel products . Thank you

My best friend and I went to the Cracker Barrel in Statesville NC this evening. We were seated beside a family that evidently had spilled a drink under and around the table. People coming in and the waitresses were stepping over it. The family left and after 15 minutes a waitress came to clean the table. She missed 90% of the mess on the table and no-one got to the floor. We ask the waitress to wipe the table again just as two couples came to sit down. They ask to sit at another table.I ask our waitress to please get someone to clean the floor since a man came in with his elderly mother and she had a hard time. The manager stood at the fireplace and didn't do anything.Finally our waitress got a mop and cleaned it up. The man with his mother said to us on our way out thank you and all the floors are a mess. I know maybe they were short handed but no reason for liquid to remain in an aisle. But there was a girl at the back talking to someone about us because she was looking at us and laughing... When we were checking out she was talking to another girl about us and laughing. I clean doctor offices and I have never seen such a nasty dining room.It ruined our evening.

on may 8 2022 i went to cracker barrel in Zanesville Ohio for breakfast and arrived at approx. 10:30 am. i had to wait over 20 minutes for a table and that was to be expected since it was mothers day. after we were seated the server Emily waited on us promptly and asked what we were drinking and we told her and she got them in a timely manner and took our order we then sat there for over 45 mins waiting on our meal. when the meal did finally come out the ham i ordered was cold the butter was frozen and the multigrain toast should of been milti rock toast as it was that hard and cold as well. my eggs were ordered over easy and 2 out of 3 of them were over cooked as well and the hashbrown casserole was hard and i had to mix it up in order to eat that it looked like they over cooked it and served it anyways. i have eaten at this store for many years and this was the worst i have ever had. i even worked on your cooking equipment when they first built the Zanesville location that's how long its been since i have been going there. this meal was bad and the server did not even care. she brought us extra drinks after we were all done eating some server. below is proof i ate at your restaurant today.

POS DEBIT CRACKER BARREL #370 ZAN ZANESVILLE OH Misc. debit -$29.77

My family went to the Cracker Barrel the cypress Texas location on 5/8/22 for Mother’s Day. We were told a hour wait. Two hours later were still waiting to be sat. Myself and my husband worked at this location. We were told by one of the server that the main manager Suzanne was prioritizing the Togo order and tables were complaining. The servers were not prebussing tables. One table was not cleaned for 30 minutes. Before we walked out there we 20 dirty tables and no one was cleaning them. I know it was a busy day but if the head manager would do here job and train the employees correctly the wait would not be that long. Oh the head host was very rude. The mobile app doesn’t work right for the waitlist it said it was a 1 minute wait. Someone needs to have a long talk with Suzanne about the way she is running the restaurant. No wonder everyone is quitting they are fed up with the [censored].

I ceased employment with Cracker Barrel on 4/11/22. The manager that wrote me up... Jaime Bejarano was asked by me to end my employment, so that I could have access to my 401K. I called Merrill Lynch and was still listed as active. I called the corporate office and they said that the management listed my termination date as 4/25/22. That is not true. You can look at my paycheck. The 401K isn't really the issue, but this is being handled incorrectly and it is a blatant lie. Ms. Bejarano wrote me up because "someone else" complained about me. Who? Insanity is doing the same thing over and over and getting the same result. If the allegations were so true, why didn't they fire me? Were they trying to avoid paying unemployment?

When I started working at Cracker Barrel, I don't believe alcohol was being served. I was a hostess and was literally "trained" to promote "beer, wine and mimosa's" and that was initiated with the owners. Cracker Barrel does not know what alcohol has done to people. My dad was an alcoholic and he has now passed because of this issue. I used to work for Child Protective Services and my kids were black and blue because of their parents who were substances abusers. So, there to your promotion of alcohol.

Lastly, one of the managers had a very obvious, flirtatious relationship with one of the workers. Why was this allowed to continue?

Mr. Bejarano did well, but he was surrounded by spoiled youth who haven't been raised correctly. They're lazy and they don't want to work, God bless them.

Stephanie Flores-Sneed, MS

You call yourself country store so why don’t you have white rice with sawmill gravy. I have Ask a couple of times and no one even emailed me back. If this is the way you do business I don’t have to come to your restaurant

4-25-22 9:30AM

We visited the CB Restaurant in Washington, Pa as we always have in the past. We were told of menu changes. Very disappointed to see that the EGGS IN A BASKET has been dropped from the menu. We have always taken our grand children there and that was their favorite. The waitress told us that corporate was making changes and told us to contact corporate. We would like to this added back on the menu.

We have also been to CB in St. Clairsville, Ohio numerous times and was taken back when we saw they serve ALCOHOL there. We always viewed CB as a family oriented restaurant and enjoyed taking our kids there and now our grandkids. We will no longer patronize the St. Clairsville, Ohio CB. Alcohol is not a necessity in life as food is.

Lastly, We never so disappointed when the CB in Triadelphia, WV closed after being there only a short time. We went there every Sunday after church. Was such a shame to close a well patronized restaurant for local people.. I don't think enough time was given to the location to make such a valid closure.

Thank you for your attention! Laurie Beck, [protected]@Yahoo.com.

On 4/8/22 approximately 5:45 pm my cousin and myself went to the Cracker Barrel in Findlay, Ohio. Not only did we sit there for over 2 hours waiting on food but we ordered the fish special and when it finally arrived it was burnt fish. Before that we had to ask for our cole slaw and bread as the waitress wasn't tending to our needs whatsoever. We complained about the burnt fish and still waited. Finally after complaining some more they finally brought us some more fish without hot sides to go with it, Nothing better than ice cold steak fries with your meal. Then when we asked to speak with a manage had to wait on that and then got as assistant or whatever who after some time agreed to take off half of the cost of the fish meal. Needless to say I will NOT be eating at another Cracker Barrel. No excuse for not comping the meal.

Thank you for reading this

Darlene H. Landry

[protected]@woh.rr.com

Walked into cracker barrel on april 13th about 6:35 pm. I ordered a breakfast, wife ordered a dessert, and grandson had a kid's chicken tender. Waited just over an hour for our food. During that time 1 table of people walked out over their wait time and another table spoke to the waitress over their long wait. Last time we were there it was the same thing, long wait for food. We gave them the benefit of the doubt and went back thinking the previous time was an isolated incident. Wife got her dessert, strawberry shortcake and whip cream. The shortcake was hard like it was old, she sent it back and did not want anything else. My breakfast was cheesecake pancakes with strawberries, with whip cream, eggs and bacon. The pancakes were just slightly warm and bacon was too. This restaurant has severely gone downhill.