Cracker Barrel

I ordered The Thanksgiving Family - take home catering meal and spent over $ 160.00. I ordered well in advance to make sure I placed my order appropriately since it was the large meal. We picked it up the day before Thanksgiving as indicted on our pick up schedule. Heating instructions were followed. The meal other than the baked goods and one of the turkeys was inedible. The gravy was green (maybe too much sage or something), the mashed potatoes were runny and had zero flavor, the dressing absolutely was so full of cornmeal it looked like mush and tasted gritty and no flavor, the sweet potato casserole was sour, the rolls were hard, and the Mac and cheese again had zero flavor. I was so embarrassed because I was hosting the dinner. We took pictures of the green gravy. We threw most of the food away. Needless to say we had to go get fast food. I filed a complaint with the store but yet have heard anything from them after two emails. I initially called but was told they were too busy to check the status and didn’t think they could find a manager. I understand low staff, but if you cannot deliver the promised product, then don’t take my money and pretend. This is 100% fraud advertising on a product but still taking money from a customer. I’m still trying to figure out the green gravy if it was even safe.

Always a fan of Cracker Barrel until now. The menu has changed so much, omitting some of our favorites, such as regular hash browns, The Sunrise Sampler, having to pay for apple butter, extremely high price point with smaller portions. Then adding alcoholic beverages is very disappointing. There is a demographic that you are alienating and it’s just sad. We will be hard pressed to return.

Saturday, November 23, 2022

Abilene TX

Donna and Kevin Jones

[protected]@yahoo.com

432.288.0083

My family and I spent over $300 on take out Thanksgiving dinner from Cracker Barrel at the new store in Bakersfield CA. We had five individual plates and eight sides and five pies. The plates and sides were TERRIBLE! The food portions were awful. One plate had one piece of turkey. Several sides were practically empty. You open the container and there was a very small amount of food in it. Our guests did not have enough to eat. It was embarrassing after having placed so much trust in Cracker Barrel in the past. The food was chewy, tasteless and just an embarrassment. Another family member in Kansas has a similar experience. I want you to know that if you cannot make this situation right, I will do my level best to spread the word about the poor food and service we had at Thanksgiving 2022. A hire-up manager needs to read this message and address it. Anything less is unacceptable.

John Meadows

[protected]@gmail.com

[protected]

I went to the Altamonte Springs Florida location yesterday 11-20-22 at 2:45 pm and wanted to have 16 people sit together for a birthday party was informed that it would be an hour wait - then it went to and hour and 45 minutes - but very rude about it - so I let them know that I would take my business elsewhere - it was a loss to them but they didn't care. The other business we went to was very happy to make a $400 sale - so glad that cracker barrel is doing so well - loss this family forever sincerely
Terese Hosbrook

Apopka FL

The fish i received was all breading and not much fish, The sweet tea was like water almost clear, My wife and I both said at same time that tea was like water and we couldnt even taste tea. It seems that the quality of food and potion sizes have gone down hill. we like eating CB so please fix these issues. It was at cracker barrel in Tiftonia(Chattanooga TN).

Why does your information tell me my card is declined. I received this card as a gift.

I have tried to use it at Cracker Barrel and they said because it has only three numbers for the pin number that their store will not accept it. Can you send me a card with four Numbers for the pin#.

Charlotte Hamilton

337 bentcreek drive

Lexington North Carolina

27295

On 10/16/2022 our Trailway tour bus stopped with 18 passengers at the Cracker Barrel in Milford Ct at about 7PM.

Our table of 4 were seared in area that was not serviced. We had to wait 15-20 minutes to find a waitress (subsequently learning that the assigned person went off duty at 7PM). When we did place an order we had to wait again 15-20 minutes to receive our meals (one of which was not correct and subsequently we were over charged). When we placed a complaint one manager walked away stating she would not handle it, the second stated there was nothing she could do to assist us. In the meantime our bus was ready to leave.

As opposed to our prior experiences at this same restaurant we are completely disappointed at its current service / management staff.

This same complaint ( #1413868)was placed on 10/18/2022 with no response yet.

I have found Cracker Barrel is no longer senior friendly.

You do not have a senior category as before.

Oatmeal discontinued

I had breakfast / 2 egg whites / Wheat toast / 2 pancakes /coffee $14.07 Really?

I complained and was told the pancakes were $4.99 and did not qualify for side order price of $1.99

This information has been sent to AARP

I looked around the restaurant and 3/4 of the people were seniors. I know you have to appeal to a younger crowd as seniors thin out but your business is now

there because seniors support

Rod Childress

We went to Cracker Barrel in Brighton Mi last night (10/20) about 8:30 p.m. The food was a bit dried up (esp. Buiscits and potatoe casserole. Didn't complain because we realized it was late. When I tried to use a gift card (which was very old) we were told there was no money on the card. Whenever I use up a gift card I throw it away. I am 99% sure it hadn't been used. The number is [protected]. Is there any way to check when the card was used (if it was)? If you could check on this, I would appreciate it. Love going to the cracker barrel but don't do so very often.

Shirley Maisano

22756 Clinton St.

Taylor ,MI 48180

[protected]@aol.com (email)

On 10/16/2022 our Trailway bus with 18 passengers stopped at your restaurant in Milford Ct.at about 7PM.Our table of 4 were seated in an area that was not serviced as we were told our waitress had gone off duty at 7PM. When we did place our order, we again had to wait 15-20 minutes to receive our meals (one was incorrect and subsequently we were incorrectly charged). When we placed a complaint one manager walked away stating she would not handle it and the other stated there was nothing she could do. In the meantime, our bus was ready to leave.

As opposed to our prior/positive experiences at this restaurant we are completely disappointed at its current service and management staff.

May 5 Jensen Beach. Both gift cards did not work. Manager said other cards were scammed. OK. Took a lot of time to get through to customer service but FINALLY did. The 2 cards were replaced. Then tried to use in Kissimmee, Florida and both cards were denied OK , Sept 24. SO. I FINALLY got through to customer service OCT say 7. This person says to send the cards back. I wanted to make sure that I will send them to the right address and again JUST wait wait wait on chat or phone. WOW. BaAD communication.

On Sunday, October 16, 2022 Wolf's Bus Line had advance reservations at CB0262 in the evening, upon returning home from Mt. Vernon. The bus arrived at about 6:00 pm. and we were seated at tables in groups of four. After 90 minutes, our table of four, and another table of four had not yet received our food. However, all other members of our tour had received and finished their meals. Our tour director tried to speak with the manager to express his dissatisfaction with the food service delay. He was then informed that the manager had left the restaurant. We were not informed about the reason for the delay when we had advance reservations. Perhaps Wolf's Bus Line should not stop here again.

We went to the Spartanburg SC location on Sunday for lunch. We expected a wait outside, but once we were seated and ordered it was almost an HOUR before we got our food! Our waitress was awesome, but waiting for that long for food is ridiculous! Also, nobody around us was getting their food either, so I don't know what they were doing in the kitchen. We literally could have driven to the Duncan location, eaten and gotten back home before we did at this one that is just a few miles from our home. A total, we were there for about 3 hours! Not the way I want to spend a Sunday afternoon! Also, we had 3 small children with us that were starving by the time they got fed!

Wednesday evening around 7:00pm-Williamsburg VA Location

My husband and I ordered the Broccoli Cheddar Chicken. This location is quite often sold out of this dish by this time in the evening, but I have eaten this numerous times at another location before the pandemic started. When they brought us out our food, we could not believe they would even serve us this. Both of us received dried out broccoli cheddar chicken casserole and I had such a little bit of chicken on my plate, it was sad. It looked like the casserole had been sitting out for a long time and/or had been reheated and dried out. We should not have eaten the chicken, but we did. We both had upset stomachs after we got home. I am letting you know because I feel this location should be doing better than this, not because we want anything. If you are never notified that this kind of thing is taking place at this location, it will never be fixed. This is not the first time we have been disappointed in the food, but it was the worst incident so far.

Ordered Breakfast Sampler-was told it had been discontinued-server said he would help us thru the new process-result was an overcharge of 2.99 when he failed to tell us we could order the sampler item and ham was included. My wife order honey ham as under the old sampler process. By ordering ham instead of the sampler item, she was charged 2.99 while I ordered the sampler item and got ham, bacon and sausage for no extra charge. When I complained at checkout the manager said there was nothing she could do-corporate changed the menu. Server was 1900241-Nathan H-store CB0381, Greenville, Texas.

Oct 7, 2022. 6PM

Wait when place was not busy. Staffing issue. Sat and waiter forever for a chicken salad and meatloaf. Server kept saying they had to cook more chicken. My meatloaf came out first and was cold. Salad finally came out. Told server about cold food and she stood there. My wife had to suggest heating it up. She walked my food to another table before the kitchen. Biscuits were as hard bc as dog biscuits. Horrible experience. Last time I was there only 2 servers and a hour and a half wait.

I went into the local store near my home to place an order. It took 45 minutes to get my food. I went out to my car to check my order and found that it was incorrect. I was missing many items and items were leaking from their container. I went back in and explained that I was missing many items. My hamburger for examples was a meat patty. No lettuce no tomato. It was a mess. Finally they decided to take the items back to the kitchen and repack. Great. They did. the manager Came back 15 minutes later and there were still items missing. She went to retrive the still missing items. At this point I had beeen waiting for an hour and 5 minutes for a to go order. I took the items to my car to leave and realized that they had not given me my recipt. so yes I went back in again. The cashier aplogized that she was not sure what she did with my recipt. she went therough the garbage in between other customers looking for it. I had people waiting for a birthday lunch. I wanited another 10 minutes before a manager (the same lady) went on and looked and looked for my order. so finally it was printed for me and I left. I was unahppy with the abyssmal servie and the wait time. It wouldnt have been so bad if the order had been correct. But wrong 3+ times. Come on. and to get no real apology. Not happy I spent over $60 with a tip... too bad I paid before I got my food and shoddy serivice.

Thei happned 10-5-22 at 11:59 in Bremen Georgia.