Cracker Barrel

on may 8 2022 i went to cracker barrel in Zanesville Ohio for breakfast and arrived at approx. 10:30 am. i had to wait over 20 minutes for a table and that was to be expected since it was mothers day. after we were seated the server Emily waited on us promptly and asked what we were drinking and we told her and she got them in a timely manner and took our order we then sat there for over 45 mins waiting on our meal. when the meal did finally come out the ham i ordered was cold the butter was frozen and the multigrain toast should of been milti rock toast as it was that hard and cold as well. my eggs were ordered over easy and 2 out of 3 of them were over cooked as well and the hashbrown casserole was hard and i had to mix it up in order to eat that it looked like they over cooked it and served it anyways. i have eaten at this store for many years and this was the worst i have ever had. i even worked on your cooking equipment when they first built the Zanesville location that's how long its been since i have been going there. this meal was bad and the server did not even care. she brought us extra drinks after we were all done eating some server. below is proof i ate at your restaurant today.

POS DEBIT CRACKER BARREL #370 ZAN ZANESVILLE OH Misc. debit -$29.77

My family went to the Cracker Barrel the cypress Texas location on 5/8/22 for Mother’s Day. We were told a hour wait. Two hours later were still waiting to be sat. Myself and my husband worked at this location. We were told by one of the server that the main manager Suzanne was prioritizing the Togo order and tables were complaining. The servers were not prebussing tables. One table was not cleaned for 30 minutes. Before we walked out there we 20 dirty tables and no one was cleaning them. I know it was a busy day but if the head manager would do here job and train the employees correctly the wait would not be that long. Oh the head host was very rude. The mobile app doesn’t work right for the waitlist it said it was a 1 minute wait. Someone needs to have a long talk with Suzanne about the way she is running the restaurant. No wonder everyone is quitting they are fed up with the [censored].

I ceased employment with Cracker Barrel on 4/11/22. The manager that wrote me up... Jaime Bejarano was asked by me to end my employment, so that I could have access to my 401K. I called Merrill Lynch and was still listed as active. I called the corporate office and they said that the management listed my termination date as 4/25/22. That is not true. You can look at my paycheck. The 401K isn't really the issue, but this is being handled incorrectly and it is a blatant lie. Ms. Bejarano wrote me up because "someone else" complained about me. Who? Insanity is doing the same thing over and over and getting the same result. If the allegations were so true, why didn't they fire me? Were they trying to avoid paying unemployment?

When I started working at Cracker Barrel, I don't believe alcohol was being served. I was a hostess and was literally "trained" to promote "beer, wine and mimosa's" and that was initiated with the owners. Cracker Barrel does not know what alcohol has done to people. My dad was an alcoholic and he has now passed because of this issue. I used to work for Child Protective Services and my kids were black and blue because of their parents who were substances abusers. So, there to your promotion of alcohol.

Lastly, one of the managers had a very obvious, flirtatious relationship with one of the workers. Why was this allowed to continue?

Mr. Bejarano did well, but he was surrounded by spoiled youth who haven't been raised correctly. They're lazy and they don't want to work, God bless them.

Stephanie Flores-Sneed, MS

You call yourself country store so why don’t you have white rice with sawmill gravy. I have Ask a couple of times and no one even emailed me back. If this is the way you do business I don’t have to come to your restaurant

4-25-22 9:30AM

We visited the CB Restaurant in Washington, Pa as we always have in the past. We were told of menu changes. Very disappointed to see that the EGGS IN A BASKET has been dropped from the menu. We have always taken our grand children there and that was their favorite. The waitress told us that corporate was making changes and told us to contact corporate. We would like to this added back on the menu.

We have also been to CB in St. Clairsville, Ohio numerous times and was taken back when we saw they serve ALCOHOL there. We always viewed CB as a family oriented restaurant and enjoyed taking our kids there and now our grandkids. We will no longer patronize the St. Clairsville, Ohio CB. Alcohol is not a necessity in life as food is.

Lastly, We never so disappointed when the CB in Triadelphia, WV closed after being there only a short time. We went there every Sunday after church. Was such a shame to close a well patronized restaurant for local people.. I don't think enough time was given to the location to make such a valid closure.

Thank you for your attention! Laurie Beck, [protected]@Yahoo.com.

On 4/8/22 approximately 5:45 pm my cousin and myself went to the Cracker Barrel in Findlay, Ohio. Not only did we sit there for over 2 hours waiting on food but we ordered the fish special and when it finally arrived it was burnt fish. Before that we had to ask for our cole slaw and bread as the waitress wasn't tending to our needs whatsoever. We complained about the burnt fish and still waited. Finally after complaining some more they finally brought us some more fish without hot sides to go with it, Nothing better than ice cold steak fries with your meal. Then when we asked to speak with a manage had to wait on that and then got as assistant or whatever who after some time agreed to take off half of the cost of the fish meal. Needless to say I will NOT be eating at another Cracker Barrel. No excuse for not comping the meal.

Thank you for reading this

Darlene H. Landry

[protected]@woh.rr.com

Walked into cracker barrel on april 13th about 6:35 pm. I ordered a breakfast, wife ordered a dessert, and grandson had a kid's chicken tender. Waited just over an hour for our food. During that time 1 table of people walked out over their wait time and another table spoke to the waitress over their long wait. Last time we were there it was the same thing, long wait for food. We gave them the benefit of the doubt and went back thinking the previous time was an isolated incident. Wife got her dessert, strawberry shortcake and whip cream. The shortcake was hard like it was old, she sent it back and did not want anything else. My breakfast was cheesecake pancakes with strawberries, with whip cream, eggs and bacon. The pancakes were just slightly warm and bacon was too. This restaurant has severely gone downhill.

We were at Cracker Barrel on Sunday night, April 3. We were told there would be a 25 minute wait, which was fine. We were seated at 7:15. We didn't even see our server until 7:50. We asked what the problem was. She said they had only one cook. Tables had not been cleaned from previous diners. We didn't even get our food until

Other customers who came in after us were served before us.

Very disappointed.

Went to pay for our meal with a gift card and the cashier told us it didn’t register. It was a gift and never used the card. How can I get this resolved.

Thank you

I went to Port Huron, Michigan's Cracker Barrel over the weekend planning on using a gift card. The gift card was still hooked to the cardboard and the cashier scratched off the pin number. Although I had the receipt and never used the card, it stated my balance was zero.

Could you tell me where it was used -- because it wasn't me that used it.

$25 gift certificate

[protected]

pin 0122

My email - [protected]@pccporthuron.com

I placed an order through Uber Eats, receipt #B2D9, and paid extra for a faster pick up time, which was to be 8:37. My food wasn't ready until 8:45 p.m. and it wasn't even correct. First off, I ordered a salad and requested honey mustard and no honey mustard given. The way it was packaged half my food leaked out and it very cold and we were not able to eat it. I order 3 meals and was only given plasticware for two. The people packaging the orders did a horrible job. When I called to complain I was first put on hold for 7 minutes and the young lady got back on the phone and I said I was still holding for a manager, she then said "he hasn't picked up?" My reply was no or I still w't be holding for them. She then hung up on me. I called back and was hung up on, called a third time and was hung up on. The fourth time I called and finally got the manager on the line. I explained everything to him and yes he was very understanding.

I do understand how hard it is to get employees but when they are hired I would hope that the training would have been better.

Thank You,

Darlene Grubbs

[protected]

[protected] 7:07 pm I ordered the hc classics hamburger steak and it was sorry and my side I ordered with it was wrong and they put all the sides on the plate together instead of bowls and it was running all together and when I went to pay for it the lady asked me how was the meal and I told her I did not like it and she said well I am sorry but that was all. It was the worst meal I have ever had from cracker barrel and with money tight I went there with my wife in hopes of having a good meal together and I was so upset with the out come.

Today I took my grandmother out to eat. The lady that served us seemed new. Her name was Ashley at the Hendersonville store. It was from 5:00-6:50pm. The food was 1hr later. We were served our food after two tables that sat down 15minutes after us. They got served first. I heard another gentleman complaining about how long he had been setting, an we came in before him. When the food finally came out, it was cold. I wasn’t able to get all of what I had ordered because they ran out. She told me she would bring me some when the cook finishes making it, but I declined because I knew by the time he came out, I would have been done with my meal.

So we had to ask twice for silverware when our food came out. My meal was cold. We had to ask 4 times for to-go boxes. And waited nearly 20e is for them. The server also mentioned she would take off the ticket the cold food and the extra. We were still charged for them when the ticket came out. So, essentially we paid for food that we did not eat or get in the orders. Very disappointed at this service. This restaurant has to do better. I will also be adding this complaint to other major platforms as well.

On November 26th, 2021I purchased a Christmas Gift Card for $50.00 from the Prescott Valley, AZ store #CB0655. On Friday, March 18, 2022 we revisited and tried to use gift card. The cashier ran the card 3 times, informed me that the balance was 0. We were told there was nothing else they could do and for us to go home and call the Cracker Barrel office and talk to them.

I went home and placed the call to be placed on hold or leave my phone number to be called back from the Q. I placed myself in the "Q" for a return phone call. I also placed a call back from my cell phone. I received a call back on Monday and before I could answer the phone call the call disconnected. I have now called back, again, and placed again in the "Q".

This was a gift for my 94 yr. old mother who comes for a visit from CA. She was not allowed to use her gift card, even with the receipt.

Store 0655 has the best employees and they tried to accommodate us as much as possible. We are very disappointed with this experience.

Took my wife to the Harrisonburg VA Cracker Barrel for lunch yesterday about 1PM 03/09/2022. We were escorted to the very back section surrounded by tables filled with dirty dishes, glasses and flatware. The waitress was courteous and prompt to take our order. My wife ordered Chicken Fried Steak with mashed Potatoes, and carrots, I ordered the Hamburger Steak (Medium) with Greens and Hashbrown Casserole. The food arrived 30 minutes after ordering. my wife's steak was tough as shoe leather, the potatoes and carrots were cold. My hamburger Steak was way past well done and tiny, my greens were cold, as was the hashbrown casserole. We were raised not to be complainers, and we were starving, so we just ate our food as best we could, paid and left. I am 71 years old and have been a loyal patron for over 30 years. This was hands down the worst experience I have ever had at any Cracker Barrel Restaurant.