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Cracker Barrel
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Cracker Barrel
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318 complaints
19 resolved 299 unresolved
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B
9:26 pm
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This review was chosen algorithmically as the most valued customer feedback.

I am diabetic and could not read the menu. I asked the waitress what were the sides and she gos well theres 21 but did not say. Then she brought us the wrong order. When i got my order they did not bring my fruit. I had to ask for a napkin twice. She brought cornbread instead of bicuits twice. The bill was brought without asking if we wanted dessert. On...

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K
7:25 am

Cracker Barrel - gift card redemption

I presented an unused gift card received from my employer. I did not know how much was on it but expected $25 to $30 (other gifts cards were in this amount). It "supposedly" rang up at $12.18. Nobody buys a gift card for that amount. I luckily had enough cash to pay the balance of the meals for five people, but I believe the employee pocketed the difference. This was at Store #213, gift card number 436913CXXXXXXX4405 at 6:36 p.m. on 5-27-2017 (bunch of Xs so don't know if I have the right amount). Table 245/1, 4565 is at the top of the ticket.

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J
7:22 am

Cracker Barrel - food and bill

Server was ok. Food came out a little cold. Chicken and dumplings for me mostly dumplings unfortunately. Carrotts were cold and mush. Potatoes were not hot. Wife had the campfire chicken and enjkyed it. Bill came with coffee on it. No one ordered a coffee. I owned some delis in ny and lived in mt holly nj for a few years. Now, I relocated to sunny tropical florida and this was in route from a 1300 mile each way trip lighthouse point florida to holbrook long island ny.

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Update by Joe Cool 143
May 24, 2017 7:23 am

Server was ok . Food came out a little cold. Chicken and dumplings for me mostly dumplings unfortunately. Carrotts were cold and mush. Potatoes were not hot. Wife had the campfire chicken and enjkyed it. Bill came with coffee on it. No one ordered a coffee. I owned some Delis in NY and lived in Mt Holly NJ for a few years. Now, I relocated to SUNNY Tropical Florida and this was in route from a 1300 mile each way trip Lighthouse Point Florida to Holbrook Long Island NY.

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D
8:42 am
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I have been an employee at Cracker Barrel for maybe 3 years and we just got a new Retail manager. When she first came I herd she was talking about other employees and then I herd she was talking about me as well. I left for school and came back around February and I was transferred back to work. She said she wouldn't give me any shifts because she was "6...

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G
8:39 am
Verified customer This complaint was posted by a verified customer. Learn more

Cracker Barrel - blueberry pancakes

I ordered my favorite blueberry pancakes for the first time in ages. Just one more try...in spite of previous events at this location. Repeatedly, the pancakes are very dark and the last time (months ago) actually burned (on the under side, of course...indicates possible awareness on the part of the cook?) and there was raw batter in the middle. The second time this happened I complained (when I paid the bill and they asked me if everything was OK) so hopefully they would correct the situation. Silly me! Hasn't happened so far. Also, they either cook the pancake on part of the grill where savory items (onions) have been cooked, or flip the pancakes with a spatula not specifically reserved for pancakes...not pleasant! I love Cracker barrel, but these disappointments are annoying and unappetizing. Once in a while "stuff happens" but this seems to be the rule...so far 3 for e...not very tasty or appetizing and maybe downright unhealthy (raw batter). I hate to ask the waitress for a do-over and then end up eating my dinner after everyone else is finished and ready to leave...or, worse yet, box it to go...might as well stay home and cook. Also, complaining after the fact can look like you're trying to get a free dinner. Neither option works for me, so I hope taking the time to contact you resolves these on-going practices...burnt, oniony raw-in-the-middle blueberry pancakes.
YUCK! I submitted this complaint to Cracker Barrel on 4/1/17 and received an e-mail reply with an attachment that had no information when I opened it. No response as yet from my subsequent inquiry to Cracker Barrel. The Cracker Barrel in question is Muncy, PA 17756. How hard is it to cook a pancake...or successfully correct simple situations like this...has been going on for months...and I seriously doubt that I'm the only customer in this boat! Hope getting this out to the general public gets their attention. Thank you!

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J
4:07 pm
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I beginning to wonder if Cracker Barrel Resturants food can be not safe. Yesterday my wife, myself and our granddaughter had lunch at the Cracker Barrel in Newnan, Georgia. We all ate some of the fryer Shrimp that my granddaughter order. Early morning the next morning starting with my granddaughter each of us got sick the only thing we had in command wa...

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J
6:48 pm
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We were tired of cooking for the family on Thanksgiving so we thought we'd go to Cracker Barrel for a good meal in Shawnee Oklahoma. We were taken, the food was deplorable! the turkey and ham were hidden by the gravy and when we got through the tasteless gravy we found the turkey and on one side it looked like it had either been grilled or from the bottom...

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H
4:29 pm
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Cracker Barrel - service

This is the third time in a row we have gone to Cracker Barrel in Ocala, Florida for dinner and sat and watched one, two, three and more couples arrive and get waited on as we sat there with no one in site to serve us. We did see a server cleaning tables near us, but that's as close as they got. We left very unhappy. I do not know where the manager was, but maybe if they were cleaning the tables if they were short handed, we could have been served? We are locals and been here for almost 24 years and do not intend to ever go back there again.

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1 comment
Aug 16, 2016 5:28 am

At all of the CB we have gone to, you wait to be seated.

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H
8:12 pm
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We gone a few times to the Cracker Barrel in Chesapeake Va on the way home from NC. The food is almost always taste like it been reheated, been sitting there and not even warm. The last two times have been terrible. Order chicken and dumplings. Got only half a plate full. they put your side order in a bowl inside your plate. where your food is. So...

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B
5:41 am
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Cracker Barrel - employee

I started working in may and about a month after they said all new workers would get more hours they cut mine to 2 hours a week. I have a 7 month old baby and that's nothing, Then after two weeks of two hours they stopped giving me a schedule so I couldn't tell dcf or anyone how my week schedule went. And after all that they didn't pay me for my work. One day I deffinately worked at least an hour that week and I didn't get a dime, and the last week I worked 5 hours and I only got paid half of what I worked. Don't get a job at this store they will screw up everything.

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T
8:21 am

Cracker Barrel - horrible service

On Sunday 4/10/16 at 2pm, we (party of 12) waited 2 hours to be seated.
We were told 30 minutes when we arrived. We asked several times for a time and were told just a few more minutes. The whole time, they were seating groups of 4, 6, 4, 2 etc...The only reason we stayed is because we would have had to wait at another restaurant. After we were seated, one of our orders, a children's chicken strips with fries, had a melted blue crayon under the fries. Never once were we offered an apology for waiting or the crayon. We eat there often and is usually great service and food. We were told the place is under new management.

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R
9:09 am
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My family and I were eating dinner at the Cracker Barrel in Statesboro this past Tuesday (January 5, 2016) and were enjoying ourselves up until we got our food and heard something upsetting building in the kitchen area. As we were sitting together eating it became very clear that one of the managers- I am guessing he was the general manager- was incredibly...

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R
3:11 am

Cracker Barrel - no order and the company didn't respond.

Don’t place online orders on www.crackerbarrel.com. We have ordered last night from them, but the order hasn’t been delivered. The rep didn’t reply to our requests and we were shocked. It was unavailing to call them, because the phone was busy all the time. We tried to contact them today, but the same situation. No one replied. We need our money back, because we wasted about $70. Help us, please.

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C
5:27 pm
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Cracker Barrel - high cost of bottle water

My wife and I have been a customer at crackerbarrel for many years.The water they searve you in a glass taste like bleach, so we always got a bottle at the check-in station that cost $1.19 for a 12oz.bottle.There wasn't any there so we ordered a bottle of water
with our meal, it was a 20oz.size annd they charged $2.69 each, that is priced to high.You can get a case of 24x20oz. at Wal-mart for less than $5.00.We will not be going trere anymore until they take the (BLEACH) from the (FREE WATER)or lower the cost of bottle -water.

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T
10:41 pm
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Cracker Barrel - food and price change when the bill came

My friend and I went to Cracker Barrekk for lunch. It was Friday, so we both thought the fish dinner looked good. We ordered it. I had carrots, fish, and baked potato. She had a salad, fish and baked potato. We got our meal with 3 tiny pieces of fish that had been warmed up, Both of the potatoes were hard and we could tell they also re heated up. We didn't want to send it back as to not make waves. When we got the bill, they charged us 2.85 each for the potatoes. We were never told that it was a substitution and would be charged more for it, because at 9.99 for the dinner, seems expensive to me. I have dined many times at Cracker Barrell and was really disappointed tioday, Thank you

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G
11:14 am
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a waitress was upset with her husband. And in her hate stop letting him see the children. the husband called the waitress at work to try to talk with her about visitation. The manager Tom gets on the phone and start screaming at the father not the call her at work. in the first place the father would never have to call her at work if she was a good mother...

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10:44 am
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Okemos Mi. Cracker barrel has a waitress that attack her husband with a base ball bat. her boss Tom changes his work reports to cover up waitress's bad behavior .This waitress Heidi used racial slurs and Tom let her keep her job. Heidi hangs a rebel flag in support of her racial hate. Tom also make racial jokes when in the right company. the Okemos Cracker barrel new management along with a new work team.

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My son rarely gets any breaks at all and has to beg for the fifteen minute breaks he does get for 8 hours of work. He goes without a break at all roughly 2 out of three shifts he works. Indiana does not mandate breaks, so they don't bother. They constantly under schedule to save money, and then tell my son they don't have anyone to cover his job so he can...

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K
2:16 am
Verified customer This complaint was posted by a verified customer. Learn more

Cracker Barrel - do not work or eat here

Whether you have never been to Cracker Barrel or go often, you should read this. It may completely change your outlook on the company. Before I get into my complaints on this company, I would like to say the things that I have to say are not lies. This is my experience with the company, in which I have obtained by working for them as a dishwasher.

This is not a good place to work. Often times, managers do not put enough dishwashers on the schedule. Someone in the company decided that bussing tables should be a dishwasher's job. This causes serious problems for dishwashers. Some nights at my restaurant, there are only three dishwashers in total. When one gets sent to buss, that leaves two to manage the dishroom. Trust me when I say that they do not pay enough for us deal with that. And it's not just bussing tables. Sometimes dishwashers get taken out of the dishroom, when it is a bad idea, just to go clean a bathroom or something that someone else should be doing. Dishwashers are pretty much treated like slaves.

The paid vacation is also a problem. Instead of the company paying what should be a 40-hour week check, it is usually whatever is scheduled the previous week(as long as it is less than 40). So, Cracker Barrel likes to keep money for themselves. Maybe other positions in the company would be better. I have asked to work other positions in the company, but they led to nothing.

Stop eating at this restaurant, if it's not asking too much. When you buy anything from this company, you are just giving them the power to rip-off their employees.

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1 comment
D
Dec 11, 2012 2:31 am
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I must say that your complaints about staffing are unfortunate. I worked at Cracker Barrel (In Brookhaven, MS) for about six months as a Cashier/Retail clerk. We did not have staffing problems. We had large crowds most nights of the week. The promotional (PAR) system is great, and they provide great incentives for employees who wish to do the necessary tasks to do such. In the short time I was there, I was able to obtain PAR II Cashier. I also began cross training into hostessing. We got a decent discount, depending on your PAR level for merchandise, and food for ourselves and family when I was off, and we always got 1/2 off on the clock.

Probably about 70% of our employees attended the college I did, and the bussers and wait staff got great tips, and as a cashier, we recieved tips for to-go/phone orders and services such as gift wrapping. I cannot remember a single person there that was there when I started that was not still there when I left.

For a college student, I think the benefits were generous, and reasonable. I also know someone who waitressed here (Gulfport, MS) for ten years, and said there were years that with tips and wages combined, she earned about $ $50, 000 a year.

Maybe this is an issue specific to your location or region.I would definitely call the home office, or your regional manager if there has been no solution available at your store level. Also, come to work with a good attitude, and try to assist and cross train as you are able, and when times are slower. Show your management that you have the initiative to get out of the dish room, and they may help you out! Good luck!

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10:25 am
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Featured review
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I called home office about 3 weeks ago to talk to sumone about an employee that was wrongfully terminated, i left several messages. I wanted to use the "open door policy " i left my number so i could b reached but nobody ever called me back. I feel like i waz neglected. The cracker barrel i work at the management has poor comunication amongst employees and each other.

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+1 800 333 9566
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