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Food quality
I ordered online for curbside pickup. The I'm here button on the email doesn't work or they don't care. Next, when I got my food home it was bad. The meatloaf was dry so much so my grandmother covered it in ketchup and still couldn't eat it. My hamburger was also dry and the French fries were over fried. It was so horrible. We also ordered the fruit cobbler...
Read full review of Cracker BarrelSocial distancing procedures and policies
To Whom it May Concern: On January 22, 2021, my family and I all went to the Cracker Barrel in Jonesville, North Carolina. We have been proud patrons of this particular restaurant for many years and have always had a wonderful experience. With this visit, we had some family members from out of state that we hadn't seen in over a year and a half and were...
Read full review of Cracker BarrelNO Oatmeal
At Tupelo Cracker today 01/14/2021 we were told there will be no more OATMEAL (which my wife real;ly likes.)hoping McDonald's doesn't do away with theirs because when my wants OATMEAL she wants OATMEAL the rest of us eat a large breakfast, I don 't like anything McDonald's has for myself.
Why do away simple as OATMEAL!
Desired outcome: [protected]@yahoo.com
Pick up meal
When you have a pick up order to go, you should always have a to go set of fork and knife with some napkins!!! I ordered a catfish dinner with cornbread and collard greens. I left to go eat and had no fork or any utensils to eat my food. There were no napkins and the collard greens were not even seasoned. I had no salt and pepper to season it! This is a...
Read full review of Cracker BarrelProduct
This is the second time I had a problem with the Milford CT Cracker Barrel . I ordered over the phone for pick order the first time I didn't find out it was wrong until I got home brought it back waited for them to prepare the food was not offered anything for my time and trouble. Didn't try them again until 6 months later this time I checked it before I...
Read full review of Cracker BarrelBurnt chicken
My wife waited over an hour. Got home with food and chicken was super burnt. Called store for refund and they said they couldnt and i had to call coroporate. Been trying for a week to talk to them and no luck. Our order was from december 15th. My kids were unhappy and they refused to eat any of the food because of the chicken. We paid 40 bucks and none of us ate.
Desired outcome: Refund
Cleaning process
We have visited 3 of your stores in the last month and have seen the same problem in each store. When the person cleaning the tables, uses the same cloth to wipe both the table and then the chairs. They then go to the next table and repeat the process. This means that my table has been cleaned by a cloth that was just used wiping the chair of the previou...
Read full review of Cracker BarrelPoor quality of cracker barrel chicken pot pies
Today we bought 2 Chicken Pot Pies from Cracker Barrel in Brookhaven, MS. This was the first time and will be the last time. The attached photos show the unequal amount in each container. One had more crust than filing and no taste. Next time we'll go to KFC. KFC would have been cheaper and closer. We were very disappointed and will not buy again. My...
Food
Went with my family to cracker barrel for thanksgiving only to find a very limited menu with only about 4 lack luster meals to choose from unfortunately we decided to stay and eat, we will not be joining cracker barrel again for our thanksgiving meal in the future, the server was good but that was the only thing good about this visit. PS. We have enjoyed...
Read full review of Cracker BarrelManagement!
Waycross has the worst mangers I have seen any were. Darrin being the worst one of all. Rude and does not know how to run people at all surprise his own people have not beat him up yet. Poor scheduling, last minute changes messing up you day off at last minute. He needs to be replaced. But we know how you are all you see is $ but you know its going to burn were bad people go.
Read full review of Cracker BarrelMeal
Dear Sir: I am writing this letter to you to complain about a pick up order. The sidesthat I ordered were incorrect and I did not receive bread with the 2 orders. I have tried to reach the Goodlettsville, TN location for 3 days and have been unsuccessful. My order number 12492 the service date was 11-15-2020. Thank you. Barbara Fagan [protected]
Read full review of Cracker BarrelI purchased the open face roast beef with potatoes and coleslaw
When I received my meal, the coleslaw was no good it tasted sour, I complained to waitress she said ok, but kept serving it to other customers. No one eating it, also my roast beef had no gravy on bread just a little dab in middle. I ordered sweet tea and got unsweetened and my husband was the same. Ask for cornbread but got it as we were standing to leave...
Read full review of Cracker BarrelQuality of food
Total disappointment. Ordered curbside. Chicken Pot Pie and Shepherd Pie. Both barely warm. Pictures say it all. Order was 10 minutes late. Service has been really poor at this location since pandemic.
Management
Darrell has got to be one of the worst mangers to try to run a place of business. There are so many things wrong with him its hard to start. He messes up your time, puts you in a position you know nothing about. If you hurt or injured he could care less. And the list goes on. He knows nothing on how to schedule people to work in an efficient way at all. He...
Read full review of Cracker BarrelService
I first tried to place an online order through my phone. I didn't see any place to enter a gift card that I had for cracker barrel. I than called the store directly. They took me to the manager on duty that evening. August 6, 2020 around 5 in the evening. At the chamersburg, pa. Store. When I explained my situation to the manager. I told him there was no...
Read full review of Cracker BarrelMobile order
Wow! And that is not a good wow. I placed a mobile order on the app and picked it up at the Topeka, KS location. I didn't open the container before I got home and it's a good thing for Cracker Barrel that I didn't. Can not believe I got charged $11.99 for one small, and I do mean SMALL, slice of pot roast, six carrots and green beans. Let me tell you something Cracker Barrel—I fully expect to get the SAME amount of food for the price whether I eat at your establishment or order to go on the app. You just lost me as a customer!
Food & was disrespected on phone
May 26th 2020 around 6 I had ordered some food and when I got it it was not all in the back the tea water was cold the tea bag was not in the cup it was throw it in the bag the chicken tenders were the worst my chicken fried steak was terrible I've had it before from somewhere else and was better there I ordered for a sandwiches only got three that is not how you do your job plus a chicken tenders was not in the bag I had to get those two it was supposed to been a child's meal and the chicken was just in the container by itself I want that are service and I deserve better service better respect from the manager and the woman that answered the phone and I want everyone to be retrained in that place I am tired of people not having respect for me when a customer is right when you make an order you are supposed to have everything to you all at once not getting disrespected on the phone and saying well that stuff you're going to have to deal with it no I'm not and I want my money back and I want a free meal what I want and done right because I ordered for myself my sister and my child not everything was together when I got it who was missing and when you order for your family and nothing's all there together you got food missing how the family supposed to eat get together if you don't have everything I'm on Social Security and I want better respect and food given to me the way I order it I hope somebody get a hold of me as soon as possible cuz I'm very angry I left a message last night and nobody got back with me of the headquarters I'm not playing this
May 26th 2020 at 6 I order food when I got here it was cold nothing was warm nothing with us. I ordered for egg sandwiches to I was got for myself with just tomato on it and egg a little mayonnaise I only got one I order chicken tender meal for a child just got nothing for that one it didn't come I ordered a chicken fried steak with steamed broccoli and fruit salad and coleslaw besides we're good but the chicken fried steak was cold and nasty I was not done right I got a fish dinner for my sister everything or her meal was great but when I order something I expect everything to be in that bag when I get it I ordered my sister to egg sandwiches with ham she got her stuff but my son did not get his chicken tender meal I had to wait did I will deliver at 8 and my other a sandwich which was not done the way I wanted it everything was cold nothing was hot I order two hot teas the tea bag was thrown in the bag the water was cold I expect something to drink hot tea but like that and then getting my food late when I was told I would get it at 6:57 and then come to after 7 and then you want to blame doordash doordash didn't do anything it was on your end I expect my food be done right everything in the bag is supposed to be ordered and on time and I want it to be hot you owe me a free meal and I want a refund for my meal that I ordered for the whole entire night that is not how you feed a family and I was hungry last night and I still am because I didn't eat that what you said because I have health issues and I had to have food last night not when you feel like putting everything in the bag and not the way you're supposed to do it never ever do you disrespect the customer on the phone like you did me I want both of you written up who I spoke to that night and I want both to be retrained and I want a free meal for my sister for breakfast and lunch and my son breakfast and lunch and me breakfast and lunch I deserve it and I better get it tomorrow morning which will be Thursday or I will go take it to Higher Grounds and refund to
Quality of food
Did a online order on may 19, 2020 for 2 pc fried catfish, sides mashed potatoes chicken&dumplings and turnip greens, biscuit... Catfish was ok have had much better.. Mashed potatoes looked and tasted like they was cooked 3 days ago put in trash.. Chicken&dumpling no sign of chicken very dry and tough... Has been better... Biscuits very hard could not eat... So out of that meal all I could eat was the turnip greens & 1pc of the fish... Eat there often but after these last 3 online orders being not good at all just had to say something.. Don't have the money to throw away food and still hungry...
Poor customer service
Made an online order for pickup at the Cracker Barrel, Maume, Ohio, for a pickup on Sunday, Mother's Day at 10am. On Saturday day before I called the store, spoke to a manager to confirm my paid order and pick up time. I arrived to Cracker Barrel Sunday morning at 0945am, at 1045 my order was still not ready, I was told that they don't fry chicken until...
Read full review of Cracker BarrelFood
I ordered the homestyle fried chicken dinner with sides. Everything was good, except the chicken was most definetly left over from lunch. The crust It was very hard. I like crunchy hot fried chicken, but this was truly old, couldn't eat it. Sad thing is, my son gave me this gift card because so many of us are unable to get together he wanted me to have a...
Read full review of Cracker BarrelAbout Cracker Barrel
The Cracker Barrel online store offers a unique shopping experience that is reminiscent of browsing through a country store. The website is easy to navigate and features a wide range of products that are sure to appeal to a variety of tastes and interests. From rustic home decor to classic toys and games, there is something for everyone at the Cracker Barrel online store.
One of the standout features of the Cracker Barrel online store is their selection of food items. Customers can purchase a variety of pantry staples, including jams, jellies, and preserves, as well as specialty food items like pancake mix, biscuit mix, and cornbread mix. These products are perfect for anyone who wants to recreate the delicious flavors of Cracker Barrel's Southern-style cuisine in their own home.
In addition to their food items, the Cracker Barrel online store also offers a wide range of home decor products. Customers can choose from a variety of rustic and vintage-inspired items, including wall art, candles, and kitchen accessories. These products are perfect for anyone who wants to add a touch of Southern charm to their home decor.
Overall, the Cracker Barrel online store is a great place to shop for anyone who loves Southern-style cuisine and rustic home decor. With a wide range of products to choose from and a user-friendly website, it's easy to find exactly what you're looking for at the Cracker Barrel online store.
Cracker Barrel Customer Reviews Overview
Many customers have commented on the unique and charming selection of items available on the website, with several noting that they have found items that they could not find anywhere else. The quality of the products has also been praised, with customers noting that the items they received were well-made and durable.
In addition to the products themselves, customers have also praised the customer service provided by Cracker Barrel. Many have noted that the company is responsive to inquiries and concerns, and that they go above and beyond to ensure customer satisfaction.
Overall, Cracker Barrel has received overwhelmingly positive reviews from customers, with many noting that they would recommend the website to others. With its unique selection of products, reasonable prices, and excellent customer service, it is easy to see why Cracker Barrel has become a popular destination for online shoppers.
Overview of Cracker Barrel complaint handling
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Cracker Barrel contacts
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Cracker Barrel phone numbers+1 (800) 333-9566+1 (800) 333-9566Click up if you have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 15 15 users reported that they have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number Click up if you have UNsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 44 44 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number+1 (615) 443-9266+1 (615) 443-9266Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 1 1 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number Click up if you have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 10 10 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone numberSenior Director Corporate Communications+1 (615) 443-9115+1 (615) 443-9115Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number Click up if you have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 2 2 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone numberMedia Contact+1 (615) 443-9589+1 (615) 443-9589Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number Click up if you have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 1 1 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone numberMedia Contact
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Cracker Barrel emailsdmca@crackerbarrel.com100%Confidence score: 100%Supportjanella.escobar@crackerbarrel.com93%Confidence score: 93%communicationjeanne.ludington@crackerbarrel.com93%Confidence score: 93%Communicationteresa.miller@crackerbarrel.com92%Confidence score: 92%Communication
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Cracker Barrel address307 Hartmann Drive, Lebanon, New York, 37087, United States
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Cracker Barrel social media
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