Cracker Barrel reviews and complaints 1
View all 489 complaintsCracker Barrel - Curbside order - #352 hammond la restaurant
Ordered 2 meals online for curbside delivery. Received Receipt as confirmation of order on my phone. Waited approximately 15 min and called restaurant at the number posted on their curbside parking spot. Was told our food would be right out. Waited additional 15 minutes and called their number again. This time was put on hold and told they would try to locate our order. After another wait time, recalled the number. This time we were told they could not locate our order, asked what our order was and they would get it right out. After waiting another 20 minutes, my husband went into the restaurant and spoke to the Manager. He said they had not found our online order and would not locate it in their system with our receipt #, even though we had already been charged by Discover Credit Card. We were traveling through the Hammond area and finally gave up on getting food and traveled back to out home in MS. We are disputing the $22.38 charge on Discover since we never received our food.
The following is my husband's account of this situation; he sent this to me by email.
"Ordered online at cracker barrel on I-12 exit 60 in louisiana arrived checked in said they had order would be right out 15 minutes later we called back they said we had not ordered yet they said at first had it and be right out after 2 or 3 calls later I went in Mgr. Said ee ordered from a store somewhere in mississippi I showed her phone with order info it showed her store it was charged to out credit card but they refused to fill order we wasted 45 minutes there and still got charged she gave us ph#to call and it answered want to meet single women called her back she gave another number and it was not cracker barrel either. So we got no food and 45 min. Wasted time and got charged for it. Today I called their headquarters and still got no satisfaction! They are not taking care of their customers. No more cracker barrel for us. I have called their headquarters in lebanon, tn, 6 times and emailed once and the will not correspond with me!"
Needless to say, we are both very upset with Cracker Barrel! D
Desired outcome: Reverse charge on Discover Card
Latest Cracker Barrel Reviews
Grievance on wrongful termination gift card Never go to a Cracker barrel again Double charging Over payingGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!