Cracker Barrel
reviews and complaints

We did pick up at Cracker Barrel tonight (6/18/21). We normally eat the Friday Fish plate. We ordered our two go plates (2) and when we got them home this was the worst meal that I had ever seen or tried to eat. The fish was burnt, looked like burnt scrabbled eggs, soaking in burnt oil.

Normally, our fish are intact, lightly brown and not swimming in burnt oil. If we had been non take out tonight, we would have sent this meal back to the kitchen. Unfortunately, we were take out. Lesson learned tonight if I return to this business will be to check our food plates prior to paying for them to make sure we are not receiving burnt food soaking in burnt grease!

Very disappointment in Cracker Barrel for preparing this food for a customer to eat. I would not have fed this to a dog.

Loretta Houston
Aiken, SC

I had ordered cracker barrel online back on may 20th. Took it home ate my meal and only a few short hours i was sick. I was sick for 2 days. I have reached out to that location and havent heard a word back. Please help me with this as i will never order from there again.i find it unprofessional for not getting a response back as i was very ill. Something needs to be done

I am hot happy. please call me and we can discuss your Crestview fl. store. [protected] I am having trouble with your web site. thank you Judith Meyers

I called in order to place an order for curb service understand you supposed to do it online but I'm driving down the road I cannot download your app and try to watch to order as well driving so I don't think there should have been a problem with me calling you in to order something and getting tired of service but they refused me to do that so you just lost its tail and I'll just eat them pretty regular I don't know the difference it would make about calling and order it for subsurface versus online I was in a hurry I'm on the road can't take my eyes off the road to do that I really wish that it would be a option that we could have to order to online or we can call in and ask for curbside and have no problem. Dont really understand why its an issue .

On 12/23/2020, I received a gift card for Christmas. I attempted to use the card on May 15, 2021 and I was informed its was invalid. I have the original receipt, and the card was purchased with cash for the amount of $35.00. The card was purchased at the Pueblo CO Cracker Barrel, cashier 1563677. I tried calling, but LONG waits to speak with anyone.
I have not had good experiences with your establishments, and the is just another reason. I am just asking that I get a replacement gift card for the $35.00. Its upsetting and embarrassing that this could not have been handled by the manager. Unprofessional that the customer to be inconvenienced. Your response is appreciated.
Selisa L. Dominguez
5210 Lynn Meadows Dr.
Pueblo Co. 81005
[protected]
[protected]@gmail.com

My name is Willma Miller and I wanted to let someone know about how terribly sick I got after eating at the Cracker Barrel in Bloomington Normal Illinois. I ate dinner with a friend and had Chicken and dumplings and for desert I had blackberry cobbler. Approximately 7:00PM I developed chest pain that was constant and about 8PM started vomiting. I was sick for 12 hours. I called 911, went to OSF Saint Joseph hospital and was admitted for 5 days. I think it was from the blueberry cobbler with Vanilla Ice Cream.
At the hospital they conducted several tests to make sure it wasn't my heart.
I feel like I need to report this to you so it doesn't happen to somebody else. I also reported it to our local health department.
Please refund my check. My friend and I had Chicken and dumplings and 2 deserts and 2 beverages.

I was with family yesterday and signed in at 10:00 am. At 12:12, still had not been seated with a party of 13. I understand it was Mother's Day, but there were others called before our party. The manager, Derek, was very rude and did not handle the situation professionally. He was involved in a heated conversation with several in our group.

I have notices that nearly every item for sale in your stores are made in China. China is a communist country that oppresses and tortures people who have religious or differing political views. I am a repeat customer and I am considering not eating at your restaurant in the future. This would be hard because I eat at Cracker Barrel quite often. I would rather pay more for things made in America than support any establishment that does not see the danger and moral issues related to the Chinese government. I have never receive bad service and the food is consistently good so it troubles me to have to say this.

Thank you,

Waiting in line for party of 13. A party of 10 came after and were seated before us after editing 45 minutes! Jaquan person seating. Told him it was not right to Saint party before us that had come in after us. I said we have been waiting too long, we need to be seated! Yea, everybody else wants seated too! Smart Alec answer. Poor poor poor customer service!

I ordered 2 (Two) rocking chair pad sets for two chairs and only received 1 set. Could someone check on why I only received 1 and not 2? When I ordered it showed a total of $77.89 and Qty:2 Please reply with an answer. Still needing another set. I ordered from store address listed below on line.

Thank you,
Peggy Kile at [protected]@verizon.net

I did not receive the corn muffins that were supposed to come with my meatloaf meal. I would like to suggest that you NOT SEAL the plastic bags with that sticky label you seal them with until the cashier goes through the bag and makes sure that everything is correct. And when I started to eat the meatloaf, the first thing I ate was the grey "mushroom" that was on top of the slice of meatloaf. And very quickly I realized it was NOT a mushroom but a piece of slug/slime! And this slug/slime was ALL over one side of the slice of meatloaf. It was VERY off putting and it will be a while before I try your meatloaf again.
I just called the store where I got my order and complained that I did not receive my corn muffins and asked if I could have a FREE piece of your Buttermilk pie instead and she asked her boss and he said yes. Just thought you'd like to know that. Also, I didn't mention the slug/slime on my meatloaf, but I am taking some of it back down to the store when I go get my free pie and show it to them.

I am at cracker barrel in Tuscaloosa, Al for the second time in less than a month. The first time my family and I waited more than two hours for our food. The excuse was that they were short staffed. We got our food and we're told they were out of several items we ordered. Tonight, we have been here, so far, for 45 minutes, no food. Waitress says they have a party if 20 in another room.

Ate at the cb at exit 181 in pratsville al last Saturday. First the service was not what it should be. The waitress never came back to see if we needed drink refills. There were four of us. I ordered a stuffed potatoe and it was the saddest tiny potatoe ever. Also, very little cheese and they forgot the sour cream. My child ordered the chicken and dumplings. There was very little chicken in her meal. She never complains but she was not a happy camper.