The complaint has been investigated and
resolved to the customer's satisfactionResolved Courtyard by Marriott — stay away
resolved to the customer's satisfaction
I have a very important comment! The whole reason and purpose that I created an account on you tube is because Courtyard Marriott on Remount Rd. in Gastonia NC ***! Suck! ***! I was there on a trip with my fiancé and I was there for about 6 days. We traveled there on business. The day before I checked out of the hotel my fiancé hid my 3 very expensive rings in the room inside a black coffee cup on the sink. The most IMPORTANT of the 3 was a 5 thousand dollar diamond solitaire round cut with 6 prongs, a 1.11 carrot certified diamond, along with2 others. One of them was a blue topaz with diamonds all the way around the band and the other a blue sapphire heart shaped stone, both worth 1 thousand a piece. A grand total of estimated about $7, 000.00. My fiancé told me the rings were put away in the cup on the sink that night but when he told me I thought for some reason he put them away in my bag. Boy was I wrong. The next day we were driving back to our home town 13 hours away in Florida. I was sleeping in the car because of car sickness and woke up 10 hours into the trip back home. When I woke up I noticed my rings were not on my fingers, and that’s when we discovered that they were left behind. I was devastated!!! Right then, I knew I would never see them again. A diamond I had waited my whole life for gone. I of course immediately called the hotel and the women at the front desk "Jessica" a heavy set girl with extremely long dirty blonde hair told me to call back tomorrow. I begged her please please you have to help me and she said "mam, there’s nothing that can be done, if the rings were that precious you should not have left them." I couldn’t believe what I was hearing. So when I hung up with her I immediately called the police department and made a police report. I called the hotel back the next day and spoke with the manger whose name was "Del". Unfortunately I don’t have a description of him. He told me that it isn’t his department to call the head of house keeping. so I called her, (her name is Dana Grimes)and told her I was offering a 2, 000 dollar cash reward and also I would sign a legal document stating that no charges would be filed if she would just give them back. She told me to call back AGAIN at 430 to give her time to reveal who cleaned the room that day. I called back at 430 and she told me that the rings were not discovered and after she offered her 2 grand she still didn’t admit it. They absolutely would not give me any part of her name which was unlawful in my opinion because they leave a card with their name on it for all of the public to view on the freshly made bed in every room after she cleans it. And also told me that she is not authorized to tell me any information about her. The police, all they did was transfer me to different departments until I got through to Char gent West. When I spoke to him to he said they don’t take cases like this but I told him I am getting married in just a short period and I’m going to have to get married without a ring he told me he was going to call me back. Well he ACTUALLY did. He assigns the case to an investigator who is still currently working on the case today Aug. 29th 7 days later. Today she has still not gotten to speak with this maid. When she contacted Courtyard Marriott they were on the defense and very secretive and would only give her bits and pieces, such as the maids first name which is, "Joesphena". She informed me that they transferred her to Dana Grimes (the head of house keeping) and she told the detective that Joesphena suddenly WTHOUT GIVEING ANY NOTICE called her (Dana Grimes) and told her that she was taking vacation. She also found out that Joesphena had a 2nd job and is still today trying to get the info. For that job as well. They gave her a number to call of someone who could give her the missing pieces of the information such as, her last name, address and other, and that person still hasn’t returned her calls either. She told me yesterday Aug. 28th that if she has to she will arrest someone with a warrant to get the info she needs to proceed. The maid being on vacation all of a sudden tells me that she has already sold my rings. Which causes an overwhelming stressful upset in my gut feeling. I can’t believe that this woman whom I have never done anything to can steal 7 thousand dollars from me and get away with it. There have been cases for murder solved on circumstantial evidence alone so why isn’t there enough circumstantial evidence. I’m so angry with this hotel and especially with Joesphena. But besides all that I also very upset at the police enforcement officers for allowing this women permission to go back into to someone else's room to do the same thing. And when she does it again she will probably get caught and there will be justice done for that individual whom she stole from but will I ever see my rings again? NO! I have to get married without rings or cancel my wedding. Why does the law let this happen??