CB Travel and Vacations Marriott International Complaints #202-221

Marriott International Reviews and Complaints

Marriott International review: change room rate after check-in ( 1 comment)

rbalaka of Troy, US

Jul 19, 2009 9:00 pm UTC

Resolved

I made a hotel reservation to spend 2 nights ( 17 July-18 July, 2009) at the Courtyard Hotel using the Marriott Reservation line. I found a certificate at the Marriott website for a “Treat Yourself to a weekend Escape and a free 2nd night”. I confirmed with the reservation person that this was valid for my stay and he did. He said I just needed to print out the webpage and give it to the desk at check-in. At check-in I presented the certificate to the front desk. They called the “Marriott Rewards Hotel Resource Desk” and confirmed it was valid and would be honored. I spent the 2 nights at this hotel and just hours before my check-out I received a phone call from the desk telling me they made a mistake and the certificate was not going to be honored and I was going to be charged for the 2nd night. If I would have been told this at the time I made the reservation, or at check-in time, I would have made other arrangements. I have filed a complaint with the BBB. How can they get away with doing something like this?

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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Karen Klink

Greensboro, US

1 comments

Karen Klink of Greensboro, US

Aug 22, 2009 7:49 am UTC

Verified customer

I am currently staying in the Courtyard Mrriott in Maple Grove and would rate it the best experience I have ever had at a Hotel. All of the persons that are employed that I have encountered have been more than top quality. They have answered all of my questions and they have been many, with a smile and a question of what else can I do for you. They have made me feel extremely special! I applaude them and wish then nothing but continued success!

Sincerely,
K. Klink
Happy Vacationer(DKlink.1@netzero.com

P.S. I am sorry that the person in Chicago didn't have the same experience as I did!

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Marriott International Contacts

Marriott International phone numbers

+1 (800) 736-0554

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Marriott Hotel Reservations

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The Ritz-Carlton

+1 (877) 382-7299

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Gaylord

+1 (800) 285-2684

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Atlantis

+1 (844) 683-8959

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All-Inclusive

08000858179

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+1 (800) 831-4004

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Meetings and Event Information

+1 (402) 390-1647

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Marriott International emails

customerservice@marriott.com

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Marriott International address

2025 Convention Center Way, Ontario, California, 91764, United States

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