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Bluegreen Vacations Complaints Summary

112 Resolved
208 Unresolved
Our verdict: Engaging with Bluegreen Vacations, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Bluegreen Vacations complaints 320

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Newest Bluegreen Vacations complaints

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3:44 pm EST
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When I booked my vacation it was to stay at the Bilmar Beach Resort, om the beach, for 4 nights with $100 dining card to use during my stay. I tried booking 4 TIMES at least 60 days in advance, and EVERY time I ended up at the Cambria hotel, not on the beach, for 3 nights and I looked up the price of the rooms there and they were $119/night; hardly...

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1:13 pm EST
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My name is Annette Leathers. Our account # is 246649. My husband and I are bronze owners. We decided to exit the program for the following reasons: 1. Limited availability to make reservations. 2. Rising maintenance fees. 3. Decreasing property standard. To add to this, we had our reservations cancelled by Bluegreen in May of 2023 for a mid-July booking...

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12:20 pm EST
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Bluegreen Vacations False advertising

As a Veteran I was in need of a vacation. This was presented to me at Bass PRO Shop as a travel club not a timeshare When they give you a call to book, it conveniently comes out that you need to attend a 2-hour presentation when you get to your destination and by the way it too late for a refund. Buyer beware! I'm wondering what other secrets they're not upfront about.

Claimed loss: 249.00

Desired outcome: Full refund

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Is Bluegreen Vacations legit?

Our verdict: Complaints Board's thorough examination reveals Bluegreen Vacations as a legitimate entity with notable strengths. Despite a 35% resolution rate on customer complaints, which invites a closer look, Bluegreen Vacations stands out for its commitment to quality and security. Clients considering Bluegreen Vacations should delve into its customer service record to gauge compatibility with their expectations.

Bluegreen Vacations earns 96% level of Trustworthiness

Perfect Trust Endorsement: Bluegreen Vacations achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Bluegreen Vacations. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bluegreenvacations.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Bluegreen Vacations website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Bluegreenvacations.com you are considering visiting, which is associated with Bluegreen Vacations, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

According to our analysis, Bluegreen Vacations appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Bluegreen Vacations website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Bluegreen Vacations's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 35% of 1 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Bluegreen Vacations. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:49 pm EDT
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I am a Platinum owner, I travel and do a review at every site. I was solicited for an Owners Review by phone on 10/20, made the appointment for (day of arrival), 10/22 1300, paid the deposit of $25. Then, at mgmts request on 10/21 I rescheduled the appointment to an earlier time (10/22 1200). I leave the house, get about 30 minutes down the road and get...

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4:13 pm EDT
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Bluegreen Vacations Exiting

We were told one year ago that we could get out of our contract with BG by turning our deeds back to them. They are fully paid for. Today they told us that their policy has changes and we must pay them almost $7000 to end our contract with them.

Therefore, on November 1 we will owe them $4000+ in the annual fee.

We want out but feel we should no have to pay the exorbitant fee they are asking for.

Desired outcome: We would be willing to negotiate on the price

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6:06 pm EDT
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Bluegreen Vacations My Bluegreen account

This is James L Wilson Jr.

207 Mclaurin ave

Summerville SC 29483

Email: [protected]@hotmail.com

I am in the Philippines.

I cannot access my account from here.

I got my daughter to login to my account and contact a representive of bluegreen

Being she is not authorized and that I cannot return before my Maintenace fees are due. What is going to happen?

I have her contacting them back again.

This is such a poorly run organization.

I know you are just waiting for me to default so you win even bigger than you already are.

Desired outcome: 1. I what to carry over my last years points. 2. i want to pay my maintenance fees.3. I contacted you before and DID NOT GET A REPONSE. I EXPECT BETTER

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Update by James L Wilson Jr
Oct 05, 2023 8:05 pm EDT

i did have to get my daughter to conduct my business with bluegreen from back home. My point are saved, not sure how, but they are saved. My fees are paid in full.

Just for reference Bluegreen should have a verification process. I know I am not the only owner who travels the world. This shows a lack of competence of this organization on many levels.

I will also add one more major point. Being a bluegreen owner for 8 or so years now the first thing I noticed was booking. I had to book so far in advance and in off season. That was difficult to plan that far in advance being that I was still working. I found that they were oversold and mostly always limited on availability. With the initial cost and maintenance fees. I believe they are quite overpriced and not a true value. That is just my opinion. I plan to do some calculations.

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12:19 pm EDT
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Bluegreen Vacations Vacation taken away by BlueGreen

My husband and I scheduled a review with BlueGreen and paid $149.00 for 2 nights. We di so for TN and then decided we could not go. When I called to reschedule I was told that I didn't qualify for the timeshare review due to my credit score. My problem is this: when did you pull my credit? Certainly not when I scheduled the tour. I have issue with this and believe that this was done in order that we not be able to attend because we had to reschedule more than once. Beware and see what you are signing.

BB

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12:50 pm EDT
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I have attempted to work with Paul Mclaughlin, from Bluegreen Vacations. He has not been helpful. Paul McLaughlin initially wrote, "I only handle commercial use, but sent your inquiry along to Customer Care, which deals with 10 reservation rule situations." Then according to customer service became involved in the decision-making process as a part of the...

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2:59 pm EDT
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Bluegreen Vacations Resort stay

I just got home from a week stay at Lake Condominiums in Big Sky, Montana. The scenery was beautiful. As for the resort... it was probably the worst Bluegreen resort I have stayed in. I was there a week and was never able to get in the office. We ran out of towels. The pool didn't have water in it. The code to the hot tub didn't work. There was a little bar of soap (for 4 people), no shampoo and conditioner. To say the least I was very disappointed. As much as we pay in maintenance fees. I would think this resort would be better. Big disappointment!

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1:25 pm EDT
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Bluegreen Vacations Time share

This is the worst company in the WORLD. They absolutely suck. Do NOT get sucked into buying one of there messed up plans. It's a rip OFF!

They charge you to save point and I paid to save mine and their employee told me my points were saved when actually they saved my new points that I just received that are good for a year...why would I pay $50 bucks to save points that I just received.

SO NOW they won't give me my points back and said there is nothing they could do for me. Not even a F*#@ing gift card. Didn't even act sorry or apologetic for the situation. COLD AS ICE!

Save your money and just pay for wherever you want to stay in when you go outta town or get an AirBNB. This is NOT worth it or the headache of how they treat their customers.

Plus the Maintenance fees are a complete rip off and fluctuate so much it always varies on what they decide. My maintenance fees have gone up hundreds of dollars over the years.

Not customer friendly, only to get you in and then watch out! RIP OFF!They are too big for their britches and raping people over the coals to steal their money!

Desired outcome: Get a refund for their mistake, get my points added back on and an apology for bad manners and not treating me like a valuable customer since I have been one for over 20 years.

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Theblob3232
vtown, US
Sep 01, 2023 2:55 pm EDT

well prices rise every where so of course maintenace fees will, and id love to see you take 6+ trips in a year and it cost less than what you pay to bluegreen, heck even 2 trips is less than what you would pay in fees a year...

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6:15 pm EDT
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I became a member of Bluegreen Vacations on 03/28/2021, and during the presentation, I was provided with several statements that have proven to be untrue. For instance, it was claimed that timeshare owners have priority at resorts, but I have discovered that the opposite is true. Most of the rooms are actually reserved for the general public to maximize...

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6:46 am EDT
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Bluegreen Vacations Dissatisfied owner

To Whom It May Concern:

As a Bluegreen Owner for many years, I am emailing about my recent stay at Bluegreen Laurel Crest in Pigeon Forge, Tennessee from July 7th- July 10th. There are no words to describe the absolute worst experience we have ever been through just to check-in for what was supposed to be a relaxing weekend celebrating my mother’s 65th birthday. It all started when we arrived a bit earlier than the standard 4pm check-in time. We were informed that we would receive a call if our room was ready before 4pm. If not, we can come back at the standard 4pm check-in time. My family and I proceeded to go get groceries in the meantime. We arrived back at 4pm and went to the front lobby. This is where we saw several families upset regarding their inability to check-in as well.

I spoke to a young lady at the front desk who said that the room was not available. She then proceeded to call housekeeping. She spoke to housekeeping, and they said that we had rooms 1045 and 1046. She said that they were wrapping up the cleaning and would be down in about 10 minutes. I went back to my car and waited approximately 20 minutes. I went back in and this time I spoke with a young man by the name of Gavin. He said our room was not ready and he was going to speak with his manager Shawn about it. He said that his manager Shawn said only one room would be ready and it should be ready shortly. Currently, it is roughly 4:45pm. I continued to be patient and went back to my car.

After waiting roughly 20 minutes once again, I went back to the front desk. I spoke with Gavin once again and he said that one side of the two-bedroom combined room was ready. He said we could put our things in that room which was the bigger of the two and he would call us when the other side was ready. My family and I then proceeded to building 10 to put our bags and groceries in room 1045. After unloading all our bags and groceries onto a cart and going to our room we were met with housekeeping. They were in both 1045 and 1046 and just started cleaning the rooms. We couldn’t get in the room to put anything down due to all their cleaning supplies. So, there we are two women in their late 60s and my husband with his own health conditions standing outside in weather that was roughly 85 degrees.

Just waiting there with no guidance on how we were supposed to proceed after we brought all our bags and groceries up to a room where we thought we were going to at least place our things, so we could finally start our vacation. I called down to the front desk only to get resistance from a young lady who kept telling me the room was ready even though I was clearly standing at the room, and they aren’t letting us in.

As I am going back and forth with her for roughly 5 minutes, housekeeper after housekeeper kept coming to the room to assist with the cleanup. Finally, after speaking with the front desk a total of three times the Assistant Executive Director of Housekeeping came to try to pacify the situation. She informed us that the initial housekeeper did not do a great job of cleaning and the supervisor should have completed a walk-through and fixed the situation. This should have taken only 10 minutes. She said that is why she informed the front desk to inform us that we could come up to our room. More housekeepers are coming to the room because the room was basically destroyed.

At this point, I suggested putting us in a room that was already ready. Shawn the manager decided to put us in a room that was for someone who had not arrived to check-in yet. This was something you would have thought would have been considered at the beginning, but it was not. We then continued to travel to the first floor of building 10 dragging our luggage and groceries, for us to find out that the room is not even the same type of room we booked for.

At this point, the frustration is increasingly overwhelming. The Assistant Executive Director of Housekeeper then takes us over to building 9 where there is a two-bedroom combined that will now be our room. I asked her if she can have the front desk make our keys so we can just pick them up. She said that was fine. We then get to room 9507 and 9508. The supervisor for the housekeeper has yet to do the final walk-through. There we were standing in a room where drawers were open, chairs were pulled out and trash can were out with no trash bags in them. The Assistant Executive Housekeeper went over to 9508 to complete the final walk-through. She then had to ask someone to bring her the popcorn and coffee that is supposed to be put in the room by the supervisor after the walk-through. We still didn’t get all the supplies that is usually in the rooms, such as the salt and pepper shaker. I know this because I have stayed at Laurel Crest in particular at least 3 or 4 times a year for the past 10 years.

After it is said and done the Assistant Executive Director of Housekeeper tells us to speak with Shawn the manager and he will try to rectify the situation with us by offering something for the horrific time we had checking in. I went to retrieve the keys to our room and asked to speak to Shawn. The young lady at the front desk said he was busy now, and I would have to wait. Meanwhile he is chatting and laughing with the maintenance man. At this point, my family is stressed, tired and they just want to grab something to eat. And that is what we did.

I then called and spoke with Shawn the next day. Initially he proceeded to act like he didn’t know what I was referring to because there had been several issues the previous day. I explained the situation and it jogged his memory. He said since I used Bonus Time, he could not compensate me for my stay. He offered tickets to mini golf. There was no way anyone wanted to play mini golf in 90-degree weather, especially not people who are almost 70. He also mentioned something about an Apple Barn gift basket. He then asked me what the Assistant Executive Director of Housekeeping had in mind for us to get for all the trouble we went through. I informed him that she told me to speak with him. He said that he would reach out to them and give me a call back.

I have yet to receive a call or an apology from Shawn the manager at the Front Desk. All and all I am a very patient person, but this was beyond ridiculous. Communication is key and it was obvious that it was not properly utilized this entire time. I had three potential people who wanted to become an owner and that went out the door. They also had children who they were going to refer to come and listen to a presentation for potential ownership. That went out the door on July 7th just on the experience at Laurel Crest alone. I say all of this for a change to occur. I wouldn’t want anyone else to have to experience this. Change needs to occur sooner than later. Things happen, but communication is key! I didn’t pay all this money to be an owner to get treated like this. I have two other trips to the Fort Lauderdale area and Chicago planned in the next couple of weeks. Bluegreen would normally be my go-to without a doubt. However, I would rather pay for peace of mind and convenience. Thank you for your time.

Desired outcome: A phone call with some kind of resolution

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5:59 pm EDT
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Bluegreen Vacations Bluegreen vacation

My husband and I were approached by a blue green vacations representative at Cabelas in Acworth, Georgia. He explained that we would get a three night vacation at a resort style hotel of our choice for $179. So we paid it and I started looking online to book the vacation. I noticed that the website kept trying to sell me an upgrade for $80 per night. I read reviews that said that sometimes they will put you in a standard hotel instead of the resort style hotel that they promised. So I called them and explained that I was available any time in the following month and would happily go stay at any of the surrounding 6 resorts represented on their website. The lady told me I would find out my specific hotel after booking the dates. I explained to her that my family and I were not willing to stay at a standard hotel with a rectangular pool because the sales guy promised us and showed us pictures of the included resort locations with beautiful amenities including luxury pools that my family would enjoy. She said that was an upgrade and it was my choice if I wanted to upgrade or stay with the standard room that was provided. This was a lie and NOT what I was sold! My family and I were promised a Resort with all the amenities included. Not a standard Hampton Inn room. So in total, they were wanting to charge me $419 plus tax and a 2-3 hour timeshare presentation for my “free” luxury vacation. RUN as far away from these crooks as you can! If you do happen to get sucked into their lies, make sure you cancel within 30 days to get your money back.

Desired outcome: Refund my $129 ($179-$50 gift card) or book me a 3 night vacation at the Fountains Resort in Orlando Florida for July 2023

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Theblob3232
vtown, US
Sep 01, 2023 3:03 pm EDT

well so basically you wanted a free vacaction, thats what you got... if you want the resort plan on buying a membership.. we used to be just like you and we were spending 3-4k a trip now we pay 3k a year and take 5-6 trips a year , stop being cheap and wanting free stuff, you got a free trip and hotel stay and im sure they offered a gift card so just buy instead of complaining

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6:58 am EDT
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Bluegreen Vacations Timeshare

We attended a timeshare presentation offered by Bluegreen Vacations during a two-day stay at their Patrick Henry Square property in Williamsburg Va. My husband had been approached by a rep at Bass Pro Shop and was offered a discounted stay at a Bluegreen property plus a $50 gift card. In addition, we would receive another $100 gift card if we sat through a two hour presentation.

We attended the presentation with the attitude we were not going to purchase anything and fortunately held fast to that. We sat through the presentation and then were taken to a cubicle where we were presented with two vacation package options. One package was $17,000 that we could purchase for so much down and finance the rest over 10 years at 17 percent interest which is absurd and I told the rep that. In addition, you have to pay a $1,000 yearly maintenance fee which apparently increases each year (though the rep failed to mention that). In addition, this timeshare is forever, so your heirs are stuck with it. Their wording however was along the lines of "you can will it to your children."

While the sales rep was courteous and professional, her manager was extremely condescending and could not grasp the fact that we were not willing to finance $15,000 at a 17 percent interest rate.

I think they gave up on us when I told them that $1,000 is half of what we might spend on a vacation and that we do not finance vacations at a 17 percent interest rate. I later discovered in reading reviews that it can be difficult to book a vacation at one of their resorts. However, if that is the case, they have a partnership with Choice hotels where one can stay. I don't consider that a great option and we generally do not stay at Choice hotels because they usually are not that nice. And in reading other reviews, it does appear that those hotels affiliated with Bluegreen are dumps.

They did show us a beautiful three-bedroom suite at the Patrick Henry location but I doubt it is used for vacationers as it was in pristine condition. I wish I would have thought to ask what the maintenance fees were being used for at Patrick Henry because it had a tired and somewhat dated look to it.

If you are ever considering buying a timeshare, do your research. I have never heard anything good about any timeshare so we went to the presentation with the mindset that we weren't going to be pressured into buying anything.

We did receive the gift card which was a good exchange for our time of 2 1/2 hours. I actually think they were glad to get rid of us as I apparently wasn't all that quiet in pointing out that a 17 percent interest rate to pay for a $17,000 vacation package is ridiculous. I'm sure they didn't want other potential suckers hearing that as they walked into the room. But you have to be forceful or they won't let you go, judging from the reviews I read afterwards.

Anyways, while we (happily) did not purchase anything from Bluegreen Corp., I have been making it my mission to write reviews on various sites such as this to warn other potential clients to be very, very wary of buying anything from this company.

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5:06 pm EDT
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Bluegreen Vacations Locked out of account

I have been locked out of my account for over 2 months for so-called suspicious activity. I DO NOT deal with a third party rental company. I DO NOT rent for profit. I am not advertising anything for rent on social media.

Our travel time and the distance we could travel has been severely limited the past several years because of taking care of my mother-in-law. Dorothy A Simmons was her name and she passed away March 20, 2023...one month shy of 100 years old. Look up her obit in the Mt Airy, NC newspaper (The Mt Airy News) if you do not believe me. In the years that we could not travel, we have let many friends and family use our points. We have NEVER made a profit from this.

So when my mother-in-law passed away, I tried to get on the BG website so I could finally begin planning more trips. That is when I found I was locked out. I was told that I could call and make reservations. Our time is very flexible since we are retired. But I cannot search the website to see what might be available and where. I think...but I am not sure since I cannot see my account...that I have over 60,000 points left to use by Jan 1, 2024. I could have been using those points if I had been able to search for availability. But now I will lose points because of the BG lockout. I think BG should reimburse me for the points I am unable to use.

No explanation from BG...their policy is "you are guilty until proven innocent"!

Desired outcome: I want my account unlocked. If I am ever able to access my account again, I will never let any family members of friends use any points again!

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11:30 am EDT

Bluegreen Vacations Timeshare - request cancellation

My husband and I went to a presentation on February 23,2023 when the person shows to us the Bluegreen timeshare and the beautiful apartment and told to us all are the equal and the contract, he offered to us we will be the same opportunities the other owner bought more points and coerce us to buy using the lie things and we bought 10,000 points and paid payoff $5k. After almost 2 months we received the login and password and they invited us to the a presentation on Aphril 21,2023 and in that day the person told us everything different the salles on the day we bought the contract and Trie forced us to buy more point. When we return to our home we went to the attorney and on May 05, 2023 we sent the cancelation letter received on May 08,2023 (we have receipt letter) and on May 16 the person Kym Thraser called to my husband phone number and left voice message and I tried many times to contact her and left many voice message to her and she never called back. I called many times to Bluegreen about this cancellation and they told us you need waiting and they will call you soon but never called back or sending letters to us. Please, cancel our contract with Bluegreen, return our money back and won't report any think in our credit score. Daniella Zoldan Chierigatti

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10:55 am EDT

Bluegreen Vacations Hotel booking

I booked a reservation for St. Petersburg Beach months ago, understanding that this was a holiday weekend. I was promised a beach front location at purchase. I received multiple conformation e-mails that stated the check in location was 5501 Gulf Boulevard Suite 106, St. Petersburg Beach, FL 33706. Today; two days prior to my check in, I received a call stating that our stay would be in Carillon. I live in St. Petersburg and I am closer to the beach than Carillon. I am extremely upset that our holiday weekend is now essentially ruined as a result of Blue Green vacation. I called and spoke with Jason at 9:08 this morning. The call lasted 16 minutes long. He was not helpful. I asked to speak with a supervisor and he told me that I could not speak with one. He later said that I could put in for a supervisor request but the callback window was 72 hours and there was no guarantee that someone would call me back. I called back and spoke with a woman who put me on hold for 20 minutes and then said there was nothing she could do for me. If this is the kind of treatment that I receive from BlueGreen vacations, why would I ever consider purchasing a timeshare?

Desired outcome: I would like to stay where I was promised this weekend or receive a refund.

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2:02 pm EDT

Bluegreen Vacations BEWARE!!!A $199 4days, 3 nights Anytime with Choice Hotel promo but we were told we have 1 year to use and not a Time Share

In April 2023, we thought my husband and son could use the package before it expires in June 2023. Then we found out, it was a Time Share and in order to use the package we paid in goodwill but under false pretense on Choice Hotel and BlueGreen Vacation part, they have to attend a full day Time Share Sales presentation! Before we bought it, we specifically asked if it was one of those Time Share deals and was told by both Choice Hotel and BlueGreen vacation, a firm "No".We think all Time Shares are scams so we would never have bought this $199 package. We are reporting them to the proper consumer agencies and bureaus especially in Gerogia and a fraud to our credit card comapny!

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1:06 am EDT

Bluegreen Vacations Account Suspension

I have been locked out of my account, without notice, for suspicion of giving access to my account to a third party. In order to be provided this information, I had to call several times to only then be provided an email to Paul McLaughlin. Paul has not provided proof or documentation of such suspicion, and has not responded to my email (it’s been almost 1mo now, and I have sent a follow up email). It seems like this is a breach of contract on BGs part as it’s been going on for several months and I have been not been able to use the benefits I paid for, if they are locking out on susupicion and cannot provide any proof of wrongdoing.

Desired outcome: Access to my account restored and remuneration for loss of benefits that I paid for

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11:56 am EST

Bluegreen Vacations Timeshares

Blue-Green timeshares are terrible . They make it sound so good but they are hard to schedule and the maintenance fees are a strain on the finances . Why pay maintenance fees on something you don't and can't use ? I would never recommend this company to friends , family or enemies. They are impossible to cancel and they won't take it back from you until it's paid off ? What a scam .. all I can day is don't even go and let them waste your time or money .!

Desired outcome: Cancelation

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