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MGM Resorts International Customer Service

2
Complaints42
Pending0
Resolved1

MGM Resorts International

3600 Las Vegas Blvd, South
Las Vegas
Michigan
United States - 89109

Customer Support Phone Numbers

+1 855 788 6775(Customer Service) 5 0
+1 702 693 7111(Bellagio Hotel & Casino) 1 0
+1 702 590 7111(Aria Resort & Casino) 2 0
+1 866 745 7111(Vdara Hotel & Spa) 1 1
+1 877 880 0880(MGM Grand Las Vegas) 3 0
+1 877 727 0007(The Signature At MGM Grand) 2 0
+1 877 632 7700(Mandalay Bay) 1 0
+1 877 632 5400(Delano Las Vegas) 1 0
+1 702 730 7777(Park MGM) 1 0
+1 702 791 7111(The Mirage) 1 0
+1 800 689 1797(New York-New York Hotel & Casino) 1 0
+1 702 262 4000(Luxor Hotel & Casino) 2 0
+1 702 597 7777(Excalibur Hotel & Casino) 1 0
+1 702 734 0410(Circus Circus Hotel & Casino) 1 0
+1 301 971 5000(MGM National Harbor, Oxon Hill, MD) 2 0
+1 877 888 2121(MGM Grand Detroit) 1 0
+1 228 386 7111(Beau Rivage, Biloxi, MS) 1 0
+1 662 357 1111(Gold Strike, Robinsonville, MS) 1 0
+1 609 317 1000(Borgata, Atlantic City, NJ) 1 0
+853 88 028 888(MGM Macau) 1 0
+853 88 068 888(MGM Cotai) 1 0
+86 898 8863 9999(MGM Grand Sanya , China) 1 0
+86 286 625 9999(Diaoyutai Boutique Hotel Chengdu, China) 1 0
+86 571 8827 8888(Diaoyutai Hotel Hangzhou, China) 1 0
+86 213 680 6666(Bellagio Shanghai, China) 1 0
Bellagio Hotel & Casino
3600 S Las Vegas Blvd, Las Vegas, NV 89109

Aria Resort & Casino
3730 South Las Vegas Boulevard, Las Vegas, NV 89158

Vdara Hotel & Spa
2600 W Harmon Ave., Las Vegas, NV 89158
 
MGM Grand Las Vegas
3799 S Las Vegas Blvd, Las Vegas, NV 89109

The Signature At MGM Grand
145 East Harmon Avenue, Las Vegas, NV 89109

Mandalay Bay
3950 S Las Vegas Blvd, Las Vegas, NV 89119

Delano Las Vegas
3940 South Las Vegas Boulevard, Las Vegas, NV 89119

Park MGM
3770 Las Vegas Blvd S, Las Vegas, NV 89109
 
The Mirage
3400 S Las Vegas Blvd, Las Vegas, NV 89109
 
New York-New York Hotel & Casino
3790 S Las Vegas Blvd, Las Vegas, NV 89109
 
Luxor Hotel & Casino
3900 S Las Vegas Blvd, Las Vegas, NV 89119
 
Excalibur Hotel & Casino
3850 S Las Vegas Blvd, Las Vegas, NV 89109
 
Circus Circus Hotel & Resort
2880 S Las Vegas Blvd, Las Vegas, NV 89109
 
MGM National Harbor, Oxon Hill, MD
101 MGM National Avenue, Oxon Hill, MD 20745

MGM Grand Detroit
1777 Third St., Detroit, MI 48226
Beau Rivage, Biloxi, MS
875 Beach Blvd, Biloxi, MS 39530

Gold Strike, Robinsonville, MS
1010 Casino Center Dr., Robinsonville, MS 38664

Borgata, Atlantic City, NJ
1 Borgata Way, Atlantic City, NJ 08401
 
MGM Macau
Avenida Dr. Sun Yat Sen, Nape, Macau
 
MGM Cotai
Avenida da Nave Desportiva, Cotai, Macau
 
MGM Grand Sanya, China
Yalong Bay National Resort District Sanya, Hainan, 572000, China

Diaoyutai Boutique Hotel Chengdu, China
38 - 39 Kuan Alley, Qingyang District, Chengdu 610015, P. R. China
Diaoyutai Hotel Hangzhou, China
65 Wuxing Road, Jianggan District, Hangzhou, Zhejiang Province, China
Bellagio Shanghai, China
№ 188 Beisuzhou Road Hongkou District, Shanghai, 200080, P.R. China
Plus

MGM Resorts International Complaints & Reviews

MGM Resorts International / bed bugs in my hotel room

Ta
Sep 05, 2019

MGM Resorts InternationalMy name is Tanya Kalma. I stayed at the Excalibur (room 18-225- resort tower) under a reservation for Susan Lavery (my mother) from 08/28-08/31. On 08/31 I woke up and was covered in small, red, itchy bug bites. I came home to Arkansas the same day and on Sunday (09/01) I called to report...

MGM Resorts International / waiting in excess of 6 hours to check in.

Ma
Sep 04, 2019

We arrived at 8:50 & were told that we couldn't check in until 9:30. At 9:30 we were told 11:30. Then 1:00. After submitting online check in more than 24 hours before, we were still unable to check in! We were told that we'd be contacted, and we never were! Now standing for more than an...

MGM Resorts International / no ac in room

Do
Aug 25, 2019

Checked in at 3pm, called front desk because AC was not working, it is 104 outside. They did nothing said let it run. It was to hot to stay in the room so we went out and returned 11:30 pm still no AC called front desk explained the AC has not working since we arrived and we are now hot...

MGM Resorts International / Gift/customer service

Va
Aug 21, 2019

Confirmation number [protected]_1 reference 530578419X. 1 Pyramid Queen for 3 passengers, room only. Myself and 2 friends travelled to America for 3 weeks. Holiday of a lifetime for which we have saved for 3 years. We stayed at some amazing places. Unfortunately the worst experience was at...

MGM Resorts International / mgm grand

Li
Aug 13, 2019

Hello I am hoping you can help me. My husband and I stayed at the MGM Grand in Las Vegas in January and had a difficult time. The wifi was so bad I had to go to Caesar's to get online. I have anxiety and it is important for me to be able to stay in touch w my husband when I am in unfamiliar...

Luxor Hotel MGM / lack of response to incident, loss of personal property and injury

Ai
Aug 13, 2019

Dear Luxor and MGM My family and I stayed at Luxor on 21-28th August 2019. The booking details are as follows Aisha Khalide checkin Aug 21st I am bitterly disappointed with the lack of response and acknowledgement of our case and how it has been dealt with by your department. Despite the...

MGM Resorts International / room rates, new resort fees

Ju
Aug 07, 2019

I was planning on staying there on are next visit, but due too the new resort fees I will not be staying there are coming back too Las Vegas, the resort fees are all ready too expensive, plus you guys at MGM are losing customers at all properties you represent, due too Las Vegas is not...

MGM Resorts International / valet parking

Mo
Aug 01, 2019

Good Afternoon, My name is Ekina Dillard Mlife # [protected]. I was a guest at the Beau Rivage Casino and Hotel 07/4/2019-7/06/2019. I utilized the valet parking during my stay. On July 5, when I went to obtain my truck and I was informed that my truck was hit by a parked vehicle in...

MGM Resorts International / deposit

Ch
Jul 11, 2019

Hi there, I have recently stayed with MGM Grand for my 21st birthday from June 6th until June 13th 2019. Throughout my stay I made sure the room was kept in brilliant condition and the mini bar was not used at all once. I Booked through TUI holidays. Booked under the name Chloe Olivia...

MGM Resorts International / disgusting overpowering smell!

Da
Jul 08, 2019

To whom it may concern. Me and my family stayed from the 26th June to the 3rd July and instantly had a nasty start to our vacation when getting to our rooms. We had 3 rooms on the west wing and as we got to our rooms the smell of marijuana was so overpowering I rang down for a instant move. The...

MGM Resorts International / bathroom door at park mgm

Li
Jun 29, 2019

MGM Resorts InternationalI stayed at the Park MGM 6/26& 6/27/2019. In room 205 floor 25. Booked under the name of Robin Lutsky. Both myself and my friend staying there sustained injuries from the Bathroom door. I sustained a cut and bruise on my finger that will leave a scar. (See attached picture after 3 days) My...

MGM Resorts International / mgm grand check in process

Mj
Jun 24, 2019

My wife and I recently checked into the hotel on Friday, June21, 2019 and it was an absolute joke!! At 8:00 in the morning, 2 of a possible 14 check in desks were operational and a 3rd did not open until the line was at least 50 guests deep. After waiting over 45 minutes, we were "greeted" by...

Park Theater in Las Vegas / concert and safety

Da
Jun 04, 2019

I want you to know that I am not going to tell you who I am at all, but here comes my complaint! Lady Gaga was singing 'Judas' and had a minor fall off a big robot contraption! She swung her leg around is what I read on the article and had a minor spill! I don't know what...

MGM Resorts International / mlife promotions & mgm app

Ja
Jun 03, 2019

For at least a month I have been unable the access the calendar rates when I'm logged into my Mlife account or MGM app; I can log in, but when I look at my "offers" and attempt to view calendar rates, it says "sorry an error has occurred please call 1-800...error code GS...". I have used a...

[Resolved] MGM Resorts International / room experience

Kt
May 24, 2019

Hi, We were staying in 28-321 and while trying to get ready to check out this morning, our water was shut off without warning. We called the front desk and we're informed they shut if off for an hour. We had to continue to our next destination so would not be able to extend check out to get...

MGM Resorts International / disastrous customer service at bellagio

Al
May 17, 2019

Third visit to Bellagio and we were stunned by the lousy and unprofessional customer service after a simple request was denied... We simply asked to get a bathroom scale in our room...which should be nothing special in a 5 star hotel at +300€/night... Unfortunately NOT at Bellagio where the...

MGM Resorts International / mgm hotel room

Ed
May 14, 2019

MGM Resorts InternationalI Stayed at MGM and wanted to share the disgusting room I stayed. This property is not a resort quality. How dare you advertise as a resort and charge your guests additional resort fees. Attached please find pictures of the shower floor and corners. It was covered in black mold. On top of...

MGM Resorts International / services from accurate building maintenance

Go
Apr 12, 2019

Accurate Building Maintance has a Fenlon working for them in your corporate office off sunset he is on parole for murder and working as a janitorial in your buildings They are trying to get him cleared to have keys to those buildings. Why he is stealing candy and food from the desk of your...

MGM Resorts International / an employee named dominique smith in housekeeping.

Ba
Apr 09, 2019

MGM Resorts InternationalMrs smith is meth user, whos stealing credit card info from guests at your establiment. The photos i will send came from her phone you should be able to check the accuracy of my complaint by cross-checking the names with your guests and you can verify my complaint of her being a meth user...

MGM Grand Casino Detroit / the national coney island staff inside the breeze food court at mgm grand detroit

Gu
Apr 09, 2019

I frequent the mgm casino in detroit quite often. I spend a lot of money in the casino and I have also paid for services in the spa. My last visit was on sunday April 7 2019. I played slots for few hours and lost about $400. I proceeded to the food court around 1230 am. I ordered a...

Circus Circus Las Vegas Hotel and Casino / wrongly banned from hotel

Sm
Mar 13, 2019

On friday march 8, 2019 around 3:30 pm I had reserved a room at circus circus hotel, when I was in the room by myself only 30 minutes in I heard a knock at the front door and got up to see who it was? It was 2 male security and 1 female security 1 male security asked me if I knew a person...

MGM Resorts International / Engineering plumbing department

Jm
Mar 11, 2019

March 11, 2019 re: MGM Detroit Michigan Engineering Plumbing Department Jeffery Jackson: Director of Engineering To Whom It May Concern: I am writing today on behalf of my husband (I will leave his name off until I get a phone call back from someone who will do something) who will also...

MGM Resorts International / booking room/name details

Fr
Feb 24, 2019

To whom it may concern, At the end of October my colleague and I purchased a flight/room package for a trip to Las Vegas. We arrived last Saturday and left this past Friday, and stayed at the Luxor. When booking the room initially we had accidentally selected a Pyramid King Bedroom and called...

MGM Resorts International / slots

Ra
Oct 31, 2018

My client number is [protected]. On 10/30/18 at 9:15 PM I was playing my usual slot game at MGM in Springfield, and I got 12 free spins during the play, which during the 12 free spins I won 12 other free spins which netted me a total of $236. Then the machine showed an error message and my...

MGM Resorts International / stay at circus circus oct 26th thru oct 28th

Ni
Oct 30, 2018

Hello, My name is Nicole Baldonado. My husband Patrick Orabona and I had a reservation for the dates above and it was a complete nightmare from the time we arrived. The weekend was a disaster from start to finish and we spent nearly 400 dollars for absolute crap service. We traveled from...

MGM Resorts International / security

Ke
Oct 23, 2018

Last night on 10/22 I was at my table Playing when I got up went to the atm in the SEM went back to the table I was playing at. Mins later security came up to me saying an employee said I was using marijuana On property. I insisted for mgm security to check the cameras because that's a lie...

MGM Resorts International / new york new york las vegas - injury due to negligence

Sa
Oct 08, 2018

Dear Sirs, I write following my 8 night stay at the New York, New York Las Vegas Resort, 20th - 28th September 2018. I was there on business, travelling with a colleague. I stayed in room 703. On the first morning of my stay, Friday 21st September, at around 05:25am, I slipped on wet...

MGM Resorts International / not charging our credit card when we stayed

Ma
Oct 04, 2018

My husband and I stayed at the MGM Casino on August 5. A few days ago we recieved a phone call from a collection agency stating that we had not paid for our room. I called and spoke to someone at the accounting department and they told me that there was no credit card on file. I explained...

MGM Resorts International / security

Am
Sep 26, 2018

I am at a conference and was walking back to my room when a man said "hello cuteness." To which I replied "hi" and kept walking. He then started saying "miss, miss..." and started following me. He said he needed to see my generic key card that anyone in the world could have. He said "you...

Circus Circus Hotels West Tower / rooms

Sp
Sep 25, 2018

I called the front desk spoke with Lorey she was doing a lot of typing at least sound like it. Stated she was the nite manager. My first time there. The water went out the tube slow the carpet soiled, the dresser was missin g 2 draws the desk had no chair I have pictures if u want them...

MGM Resorts International / racial profiling and possible mold

Ta
Sep 25, 2018

MGM Resorts InternationalMy name is Tamara Fulton I a stayed at MGM grand in Las Vegas along with my friend Bobbi Kelli Tapp ( name under reservation) from 9/21-9/24. Room number 5516 (later changed to 5101) Our stay with the MGAM Grand was unpleasant from beginning to end. The first day, we noticed the air in our...

MGM Resorts International / excalibur hotel

Ta
Sep 14, 2018

I am just returning from a 10 night stay at Excalibur Hotel Las Vegas this was my first trip to Las Vegas and I am writing to you to let you know I was very disappointed with my stay at the Excalibur. On our first night we noticed the carpet in front of the wardrobe in our room (26151) wa...

MGM Resorts International / circus circus sports book

Se
Aug 29, 2018

On the morning of Monday, August 27th, 2018 I placed 4- 5-Team Parlays worth $900. 2 college football, and 2 NFL parlays. These events will be carried out between Thursday, August 30th, through Saturday, September 1st for the college football games, and Sunday, September 9th for the NFL...

MGM Resorts International / casino

Lo
Jul 28, 2018

MGM leadership, good day to you. Nothing is worst than be treated embarrassingly and rudely by your security guards while taking an important call, especially that what drove this embarrassing and bad experience is the lack of MGM's attention to proper signage and/or isolation or closure of...

MGM Grand Detroit / worst service we have ever had at taps

Re
Jul 21, 2018

My husband and I sat at the bar, we were greeted by one of our favorite bartenders Wallace! It was change over, we were completly ignored by the attending baretender! Didn't even get his name! (he had a bald head) Wallace took our drink order, and then got our food order! The other...

MGM Grand Detroit / I was wrongfully removed from mgm detroit after making a complaint against a waitress.

Je
Jun 25, 2018

I was a very regular patron at MGM Detroit such that I met and from Feb - May 2018 I was manipulated by a Waitress - Cassidy D'Arpini in regards to getting money and solicitation. I decided to end the interaction and the waitress then become rude and refused basic customer waitress service...

MGM Grand Detroit / cashier's cage

Jw
Jun 21, 2018

My issue with this place is that they don't ensure customer satisfaction like they say in their mission statement. I just visited recently as a patron and before I went to play the slots, I went to their Michigan Lottery machine to play some numbers. The machine accepted my money without...

MGM Grand Detroit / pallet restraint/ farah fernandez

Ms
Jul 17, 2017

Farah fernandez is a 19 old female that I witness has been to the casino bar on her break time. She is a night shift dishwasher that is under the age to enter casino and she has been there twice as what i have seen also the employees there are very unresoectfull I would complain the state...

MGM Grand Detroit / breeze restaurant - the female cook on 11/08/2015 at about 10:30 p.m.

Ka
Nov 09, 2015

We arrived at the casino at 10:15 p. m. on 11/08/2015. We went directly to the food court and ordered food at Breeze. We ordered two slices of peperoni pizza and two lasagna dinners. I had six dollars on my card and the rest, $19.00, was in cash. They were not busy, there was one man in...

MGM Grand at Foxwoods / they really need to work on their manners

Ji
Oct 18, 2011

On January 24th, 2010, Myself and my future sister-in-law went to a bridal show at the MGM Grand At Foxwoods in Mashantucket, CT. As soon as we walked in the door, the vendors ignored me and kept asking my sister-in-law if she was the bride. After I told them that I was the bride, they had...