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MGM Resorts International

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Customer Service

+1 855 788 6775 (Customer Service)
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+1 866 745 7111 (Vdara Hotel & Spa)
+1 877 880 0880 (MGM Grand Las Vegas)
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+1 877 632 7700 (Mandalay Bay)
+1 877 632 5400 (Delano Las Vegas)
+1 702 730 7777 (Park MGM)
+1 702 791 7111 (The Mirage)
+1 800 689 1797 (New York-New York Hotel & Casino)
+1 702 262 4000 (Luxor Hotel & Casino)
+1 702 597 7777 (Excalibur Hotel & Casino)
+1 702 734 0410 (Circus Circus Hotel & Casino)
+1 301 971 5000 (MGM National Harbor, Oxon Hill, MD)
+1 877 888 2121 (MGM Grand Detroit)
+1 228 386 7111 (Beau Rivage, Biloxi, MS)
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+853 88 028 888 (MGM Macau)
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+86 898 8863 9999 (MGM Grand Sanya , China)
+86 286 625 9999 (Diaoyutai Boutique Hotel Chengdu, China)
+86 571 8827 8888 (Diaoyutai Hotel Hangzhou, China)
+86 213 680 6666 (Bellagio Shanghai, China)
3600 Las Vegas Blvd, South
Las Vegas, Michigan
United States - 89109
Bellagio Hotel & Casino
3600 S Las Vegas Blvd, Las Vegas, NV 89109

Aria Resort & Casino
3730 South Las Vegas Boulevard, Las Vegas, NV 89158

Vdara Hotel & Spa
2600 W Harmon Ave., Las Vegas, NV 89158
 
MGM Grand Las Vegas
3799 S Las Vegas Blvd, Las Vegas, NV 89109

The Signature At MGM Grand
145 East Harmon Avenue, Las Vegas, NV 89109

Mandalay Bay
3950 S Las Vegas Blvd, Las Vegas, NV 89119

Delano Las Vegas
3940 South Las Vegas Boulevard, Las Vegas, NV 89119

Park MGM
3770 Las Vegas Blvd S, Las Vegas, NV 89109
 
The Mirage
3400 S Las Vegas Blvd, Las Vegas, NV 89109
 
New York-New York Hotel & Casino
3790 S Las Vegas Blvd, Las Vegas, NV 89109
 
Luxor Hotel & Casino
3900 S Las Vegas Blvd, Las Vegas, NV 89119
 
Excalibur Hotel & Casino
3850 S Las Vegas Blvd, Las Vegas, NV 89109
 
Circus Circus Hotel & Resort
2880 S Las Vegas Blvd, Las Vegas, NV 89109
 
MGM National Harbor, Oxon Hill, MD
101 MGM National Avenue, Oxon Hill, MD 20745

MGM Grand Detroit
1777 Third St., Detroit, MI 48226
Beau Rivage, Biloxi, MS
875 Beach Blvd, Biloxi, MS 39530

Gold Strike, Robinsonville, MS
1010 Casino Center Dr., Robinsonville, MS 38664

Borgata, Atlantic City, NJ
1 Borgata Way, Atlantic City, NJ 08401
 
MGM Macau
Avenida Dr. Sun Yat Sen, Nape, Macau
 
MGM Cotai
Avenida da Nave Desportiva, Cotai, Macau
 
MGM Grand Sanya, China
Yalong Bay National Resort District Sanya, Hainan, 572000, China

Diaoyutai Boutique Hotel Chengdu, China
38 - 39 Kuan Alley, Qingyang District, Chengdu 610015, P. R. China

Diaoyutai Hotel Hangzhou, China
65 Wuxing Road, Jianggan District, Hangzhou, Zhejiang Province, China

Bellagio Shanghai, China
№ 188 Beisuzhou Road Hongkou District, Shanghai, 200080, P.R. China

Complaints & Reviews

MGM Resorts InternationalThe Luxor

Terrible from the get go l. Got there at 2 in the morning on a Thursday night after booking my reservation a month in advance. I was told that my room had been canceled by my third party and there was nothing they could do about it. My third party tried to contact them because everything looked good on there end and they said they just kept getting put on hold. Anyways. Got charged $255 by my third party and $440 by the Luxor for 3 nights oh ya and the $111 resort fee. Air conditioner in room was broken. Called and they said they were going to send someone up. Never did. Called again and they hung up on me. Room was 85 degrees the whole trip. This was me and my wife's wedding weekend and the service we received to help was very poor. This will all go in my google and yelp reviews

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    MGM Resorts International — All

    Signature staff has the worst customer service EVER. They don't tell you that housekeeping is now...

    MGM Resorts International — mlife rewards not being honored

    At MGM Northfield Park Ohio the High Limit Bar is closed due to Covid which I understand. However, when I...

    MGM Resorts International — Racist and rude cashier reina

    I went to Excalibur Hotel on 6/27/2020 and played their slot machines. I tried to cash a cash-out ticket from...

    MGM Resorts International — Room at excalibur hotel

    Deborah Blanchette 4:28 AM (23 minutes ago) to GuestRelations I recently booked a room at the Excalibur...

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    MGM Resorts Internationalunethical behaviour

    Good day

    We are South Africans that were supposed to travel to Las Vegas and stay at the Bellagio for three nights from 7-10 April. Due to the Corona virus global outbreak and the state of emergency issued in New York we are unable to proceed with our vacation. We have three children in our group and we do not want to expose them to any viruses nor do we want to spread the virus by travelling. We have seen that MGM resorts have put in place their own measures to curtail the virus and are surprised that the resort is not offering refunds for cancellations. The request for cancellations is not due to the fact that we want to travel to a cheaper hotel its because we simply cannot travel. Please can you reconsider refunding our money. Our reservation number is M03F043A3.

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      MGM Casino — felt bar and lounge

      Had my 50th birthday party there. 1st the amount was 750.00 with a very small area maybe 6 can sit...

      MGM Resorts International — resort king room

      My husband and I recently stayed at your hotel as part of the much-anticipated, wedding/honeymoon trip we...

      MGM Resorts International — customer service

      While trying to check out on a recent golf trip stay the incompetent front desk staff almost caused me to...

      MGM Resorts International — unacceptable accommodations

      Hello, I hope this reaches you well. My wife and I attended your MGM Las Vegas resort this past weekend for...

      MGM Resorts Internationalservice of staff member. intimidation.

      To Whom This May Concern,

      I'd like to make an official complaint regarding one of your managers JD Fuimanono at MGM Grad regarding the way an issue was handed on Sunday 5th January 2020 from 10:40 to 11:40pm.

      The manger told me a clear process of action which not take place. When confronted about this lack of action the manger refused to discuss the matter further and claimed he could no longer assist me due to my behavior. I found this not only offence but used as an escape goat for an error on his behalf.

      I am willing to write a statutory declaration or make an legalised transcript of what transpired.

      Please advise me how to proceed with my request.

      Sincerely 

      Stephen O'Shannessy 

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        MGM Resorts International — bartender

        Dylan who was working Sherwood Forest Bar on 12/19 at 9:30pm was the worst bartender I have ever had. He wa...

        MGM Resorts International — online blackjack classic touch - mgm

        While playing on line MGM - over the mobile app - the game black jack classic touch on line on Dec 3, 6, 7...

        MGM Resorts International — vacation package

        I booked a holiday for my birthday a few months ago, I checked the flight prices on the airline site to make...

        MGM Resorts International — room and car accident on your property

        While disembarking our transportation on your property at the excalibar hotel on december 1 2019 while...

        MGM Resorts International — Room and staff

        I just booked a room at the MGM Grand Las Vegas and without being notified, I got a room different than the...

        MGM Resorts International — housekeeping

        I am currently mid way through my stay at the MGM Grand and I left some birth control pills at the side of my...

        MGM Resorts International — bartender

        I was at a casino Bar outside of House Of Blues in Mandalay Bay for over an hour playing Cleopatra Keno...

        MGM Resorts International — resort fee

        Dear sirs. I have been charged an unexpected resort fee but feel it is unfair. When booking in I asked if...

        MGM Resorts International — ignored my request

        I submitted an email within an hour of check out to say I'd left my wedding bouquet in the room. I imediatley...