Westjet Vacations’s earns a 1.0-star rating from 2 reviews and 0 complaints, showing that the majority of travelers are dissatisfied with vacation packages.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Lack of sanatory facilities on board WestJet aircraft
Lack of sanatory facilities on board WestJet aircraft. On the 737-800 the front washroom is now for those who sit in the front 3 rows. (12 people) the back of the plane has two for the remaining 162 passengers. Sitting in row 5 the service cart plus huge demand from those in the rear rows makes it a lengthy or impossible task to access rear toilets and keep your human dignity. ***. They reiterated that the front 12 are special and privileged . The rest of us are cattle and can just crap our pants.
Waited a week after my vaca to calm down before posting this
Waited a week after my vaca to calm down before posting this. Do not book with WestJet vacations! They messed us up at every stage of our vacation. 1. I paid extra for a direct flight to Cancun from Winnipeg. They cancelled the direct flight with no compensation, they assumed I'm stupid and didn't check the fact that transfer flights were $100 cheaper per person. Fine, they still got us there going through Toronto. 2. When we arrived at the hotel, after 12 hours of travelling that would have been 7 if they didn't cancel out first flight, the hotel didn't have our booking. Luckily the hotel was prepared and quickly called to correct West Jets mistake. However left us in the lobby waiting with an infant for45 minutes. 3. When leaving our flight was delayed 2 hours, no big deal safety concerns happen. ***. So we were just supposed to wait at the airport, in a foreign city with a 1 year old infant. Luckily the actual driver had a heart and drove us around for a bit to help kill that time. 4. When I contacted customer service to ask if they could help change the time of transfer or call our hotel to let them know their delay would cause us to be late (as I didn't have cell service internationally) . They couldn't even do that. Andrea was cold and unhelpful, and when I told her I just wanted to leave feedback she disconnected on me. Giving me a phone number to leave feedback, after I told her I didn't have cell access. What's the point in having a customer service if they don't help you in anyway? Overall just terrible experience booking with them, they change things from what you booked whenever they want, but help you in no way with those changes. The individual staff of WestJet airlines were great at least
Is Westjet Vacations Legit?
Westjet Vacations earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Westjetvacations.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
-
Westjet Vacations Contacts
-
Westjet Vacations phone numbers+1 (403) 444-2586+1 (403) 444-2586Click up if you have successfully reached Westjet Vacations by calling +1 (403) 444-2586 phone number 0 0 users reported that they have successfully reached Westjet Vacations by calling +1 (403) 444-2586 phone number Click down if you have unsuccessfully reached Westjet Vacations by calling +1 (403) 444-2586 phone number 0 0 users reported that they have UNsuccessfully reached Westjet Vacations by calling +1 (403) 444-2586 phone number
-
Westjet Vacations address22 Aerial Place NE, Calgary, Alberta, T2E 3J1, Canada
-
Westjet Vacations social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 23, 2025
Opodo
611 reviews
Super 8
575 reviews
Travelzoo
76 reviews
Velas Resorts
20 reviews
Donna Franca Tours
8 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Waited a week after my vaca to calm down before posting this. Do not book with WestJet vacations! They messed us up at every stage of our vacation. 1. I paid extra for a direct flight to Cancun from Winnipeg. They cancelled the direct flight with no compensation, they assumed I'm stupid and didn't check the fact that transfer flights were $100 cheaper per person. Fine, they still got us there going through Toronto. 2. When we arrived at the hotel, after 12 hours of travelling that would have been 7 if they didn't cancel out first flight, the hotel didn't have our booking. Luckily the hotel was prepared and quickly called to correct West Jets mistake. However left us in the lobby waiting with an infant for45 minutes. 3. When leaving our flight was delayed 2 hours, no big deal safety concerns happen. ***. So we were just supposed to wait at the airport, in a foreign city with a 1 year old infant. Luckily the actual driver had a heart and drove us around for a bit to help kill that time. 4. When I contacted customer service to ask if they could help change the time of transfer or call our hotel to let them know their delay would cause us to be late (as I didn't have cell service internationally) . They couldn't even do that. Andrea was cold and unhelpful, and when I told her I just wanted to leave feedback she disconnected on me. Giving me a phone number to leave feedback, after I told her I didn't have cell access. What's the point in having a customer service if they don't help you in anyway? Overall just terrible experience booking with them, they change things from what you booked whenever they want, but help you in no way with those changes. The individual staff of WestJet airlines were great at least
Lack of sanatory facilities on board WestJet aircraft. On the 737-800 the front washroom is now for those who sit in the front 3 rows. (12 people) the back of the plane has two for the remaining 162 passengers. Sitting in row 5 the service cart plus huge demand from those in the rear rows makes it a lengthy or impossible task to access rear toilets and keep your human dignity. ***. They reiterated that the front 12 are special and privileged . The rest of us are cattle and can just crap our pants.