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Royalton Luxury Hotels Customer Care Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Blue Diamond Hotels and Resorts Inc.

Paseo Xaman Ha Mz 19 L8 Edif Bugambilias, Ofna 32-34, Playacar Fase II
Beaumont
Mexico - ROO77710

Customer Support Phone Numbers

+1 855 744 8371(Reservations) 0 0
+1 809 221 2121(Royalton Punta Cana) 0 0
+1 876 632 7401(Royalton White Sands, Negril & Blue WatersWaters) 0 0
+52 998 283 3900(Royalton Riviera Cancun) 0 0
+1 758 731 1000(Royalton Saint Lucia) 0 0
+1 809 552 6888(Royalton Bavaro) 0 0
+53 45 668 844(Royalton Hicacos) 0 0
+53 42 350 900(Royalton Cayo Santa Maria) 0 0
+52 998 868 5900(Royalton Suites Cancun Resort & Spa) 0 0
+1 268 484 2000(Royalton Antigua) 0 0
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Royalton Luxury Hotels Complaints & Reviews

Royalton Bavaro / fraud in reservation

Er
Sep 25, 2019

Please provide me an email to send proof of the fraud I an claiming through Agoda again Royalton Bavaro They charge twice for my reservation, previous paid to Agoda. Now they dont want to reimbure the money they collectd twice Iam meaking my best effort not to take legal action. Can you...

Royalton White Sands Montego Bay / hotel room

Bi
Jul 20, 2019

Royalton White Sands Montego BayI visited the royalton white sands Montego Bay and the room I received was unacceptable . It was advertised as a luxury room and there were so much issues . Shaky closets doors, clogged toilet bowl which leaked water into the the room . Balconies that had doors that didn't lock . No...

Royalton White Sands / room/service

Ro
Jul 13, 2019

My family and I arrived on 7/9/19 at the Royalton White Sands. On the 1st night, our air conditioning would only get to 76 Degrees. We told our butler and Diamond Club about it. We were told it would be checked out. Day 2 we notified them again and maintenance would look at it. I asked to...

Royalton Riviera Maya Cancun / discrimination hateful remarks

Rb
Jul 09, 2019

try to contact you before i was at the royalton from june 13 to the 22 all went well except for an very disturbing and hateful indecent comments that has left me and my partner very perturbed and dis-trot . booked this vacation on Sunwing friend and family if you need the reservation...

Royalton Bavaro Punta Cana, DR / hotel accommodations

Lu
Jan 04, 2019

Royalton Bavaro Punta Cana, DRWe were a family of 8 traveling between christmas and new year's day every year for the past 6 years. I wish I read all of the posts before choosing royalton bavaro. If my review sounds like something you already read, note that I am not the only one who suffered the same...

Royalton White Sands Jamaica / everything

Ab
Dec 29, 2018

first of all we are still here in the royalton and we are very dissapointed its our honeymoon, and when we came 3 days ago they made us wait 5hr in the lobby then they gave us a room with workers view instead of pool view it is what we paid for, 4800$ cad for a week in this hotel no...

Royalton Jamaica / travelsmart vacation club

Ma
Oct 23, 2018

My husband and i travelled to Royalton Jamaica and bought into their vacation club.It has been the worst decision made. First of all the vipconcierge email address provided takes forever to respond to a query. We attempted to use free certificates issued for stay at the hotel and was told...

Royalton Negril / bad customer service

Sa
Jul 07, 2018

I am writing to express my dissatisfaction with my recent vacation at the Royalton Negril. Overall, despite paint chipping/rust/holes in the hallways of building 4, the resort is breathtaking and offers many amenities. However, the staff's negative attitudes and discriminatory...

Hideaway at Royalton, Negril Jamaica / vacation from hell

Ba
Feb 25, 2018

This was the worst vacation and most expensive. Day 1 we travelled on a small bus that you could barely move on an hour and a half from Airport to resort. We checked in and were given the wrong room. We had ordered a king bed and got 2 queens. They told us we couldn't change room...