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Royalton Luxury Hotels

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Royalton Luxury Hotels Customer Service Contacts

+1 855 744 8371 (Reservations)
+1 809 221 2121 (Royalton Punta Cana)
+1 876 632 7401 (Royalton White Sands, Negril & Blue WatersWaters)
+52 998 283 3900 (Royalton Riviera Cancun)
+1 758 731 1000 (Royalton Saint Lucia)
+1 809 552 6888 (Royalton Bavaro)
+53 45 668 844 (Royalton Hicacos)
+53 42 350 900 (Royalton Cayo Santa Maria)
+52 998 868 5900 (Royalton Suites Cancun Resort & Spa)
+1 268 484 2000 (Royalton Antigua)
Paseo Xaman Ha Mz 19 L8 Edif Bugambilias, Ofna 32-34, Playacar Fase II
Beaumont
Mexico - ROO77710

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Use this comments board to leave complaints and reviews about Royalton Luxury Hotels. Discuss the issues you have had with Royalton Luxury Hotels and work with their customer service team to find a resolution.

Royalton Luxury Hotels Complaints & Reviews

Royalton Luxury HotelsService

Hi, we have booked the Royalton in Antigua for our party of 11 (inc 3 toddlers) at the end of January as we have enjoyed previous stays at various Royalton hotels. However on reviewing recent trip advisor comments it seems as though the service has been very poor recently. And is a cause for concern over our upcoming holiday. Please can you advise what measures the hotel is putting in place to rectify the issue and timelines. If the service is not up to par with normal Royalton standards we would prefer to cancel then be left disappointed with the Royalton group.

Thank You
Reshma
[protected]@hotmail.com

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    Royalton ResortsRoom selection refund

    I booked a room selection on 21st June for my stay which was due on 3rd December, My holiday was cancelled by TUI on 27th November. I have contacted the resort to get my money back for the room selector as I am unable to access this service and they have advised that they are not giving refunds only the option to move the room selection. This is not good enough. They have advised that they will provide my room on a specific date and I am unable to access the purchase due to COVID and therefore want my money back. They are refusing to give my money back. If my money does not come back to me I will ensure that not another penny is spent at another Royalton Resort!

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