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Marriott International
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Marriott International
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207 complaints
47 resolved 160 unresolved
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8:00 pm
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Marriott International - Entry walkway safety issue/damage to property/gender/discrimination

On April 28, 2022, I was walking into the Westin Hotel at 407 S. Congress Street, Jackson, MS 39201 around 6:00 PM (CT) time. I was attending a social event hosted in the Estelle Wine Bar and Bistro and I had on a pair of Brand new and never been worn before Louboutin stiletto heels. I have numerous pairs of Louboutin stiletto heels and I walk in these...

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2:19 pm
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Marriott International - Thief

To whom it may concern, My family and I had the misfortune of staying at your hotel from 3/24/22- 3/27/22, in room number 407. The hotel was very nice and comfortable, but during our stay, we encountered a number of unsatisfactory service levels that I think you should know of and hopefully do something about. First, even after calling the front desk to...

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6:51 pm
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Marriott International - Unprofessional hiring techniques

After two telephone interviews, one of which involved telling a "story", I was hired to work as a Customer Service Rep for the Fall River MA center. The next day I was contacted by HR and told to come in for a drug test. While a swab sat in my mouth I signed several papers giving the company my consent to perform a background check. It included a criminal, credit, and education check.
Two days later I received an email telling me they decided to rescind their job offer. I have an unconvicted DUI on my record, told the truth about my education, and I don't even smoke pot! I left a message with HR but she never returned my calls.
After reading a sea of complaints from both customers and employees I don't feel so bad. I wouldn't want to work for an uncaring, disrespectful, and dishonest company like Marriott International.

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1:04 pm
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Marriott International - Carambola beach resort

Very UNIQUELY DISAPPOINTING EXPERIENCE had by myself and my family of 6 at the 3 beachfront rooms we reserved at your Carambola Beach Resort in St. Croix, USVI. As a Titanium Elite Bonvoy member and Marriott Bonvoy credit card holder, I have come to expect certain luxuries when staying at a Marriott-branded hotel, and have rarely been disappointed until...

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3:51 pm
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Marriott International - Discrimination / harassment / retaliation / violation of employment laws

TO WHOM IT MAY CONCERN, Dear all, I am sending you this note to let you know that after months of constant abuse, on June the 22nd after a long meeting with the RH Director of the CEC in Mexico City, Magaly Velasco, she decided to fire me and because of that reason, ended my job relationship with Marriott. This person, Magaly Velasco, with extreme...

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3:01 pm

Marriott International - Hotel rates

July 2021 3-10

Stayed at this hotel in JULY 2020 (During peak of covid using my USG rates supplying my ID as I always have with no issues. Enjoyed our stay so in Decemeber of 2020 i rebooked to stay at the hotel again this july 2021 at the same rate. Not having any idea what the world would be like and where we would stand with COVID but booked anyway.

We this past sunday on the 19th the hotel emailed me saying I had to present 4 items to get the govt rates vs the 1 ID i have had to show on every stay EVER at any Marriott hotel

Marriott had no issues taking my money during the peak of the pandemic and would have again this summer if restrictions were still in place. They are ripping off existing customers that took care of them during a pandemic.

I have attempted multiple phone calls and emails to resolve this issue directly with the hotel management and corporate office and have gotten no where.

I can't book anywhere else in the city because covid restrictions have lifted and everywhere is sold out or rates are 4X what I have reserved.

I just want Marriott to honor the reservation I booked.

Desired outcome: I just want Marriott to honor the reservation I booked at the rate i booked

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9:37 pm
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Marriott International - Multiple billing issues

I have been in dispute on two separate occasions prior to the third situation arising with the Courtyard Marriott located in Plano Texas at Legacy Park. I check out of this location back in April 2021 and on June 2 of 2021 I had a payment of $393 the duct and from my credit card which is what it was for a week right at that particular location. This bill...

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12:18 pm
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Marriott International - I had a work injury

I'm writing to you after suffering and stubbornness from the hotel management was working for As activity & recreation manager from period 18/09/2019 till 17/09/2020, I suffered an injury while working in 14/02/2020 as I was perform that night a fire show I do it for free for the hotel, and I get wrong treatment in Maldives and during the injury period...

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4:26 am
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Marriott International - Service at residence inn, lexington city center

While staying at the Marriott Residence Inn, Lexington City Center in Aug 2020, I Realized the internet was not working. I tried it on my phone, tablet, and laptop with no success. I'm responsible for multiple offices across more than 16 countries, so the internet is a key amenity when choosing a hotel. I notified the front office and "Madison" related I...

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4:10 pm

Marriott International - Regarding my experience certificate

Hii I m raising this complain against westin marriott hotel kolkata rajarhat. I m working as a food and beverage associate from 15- july 2019 and I quite my job on 14-feb-2020 (7months). And at the time of resigning my hr told me that you get your experience certificate after completion of this process and it takes a month. But till
Now a date I don't get my experience certificate. And if I m trying to call they don't always tell it take more time.

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1:29 am
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Marriott International - Downtown waterfront hotel

The Marriott Hotel on the waterfront in downtown Portland, Oregon is renting rooms to federal officers responsible for violation the rights of the people to peaceably assemble every night. We want Marriott to kick them out. We have started an online petition trying to to get them do just that. Sign here: https://www.change.org/p/marriott-ask-marriott-to-stop-renting-rooms-to-federal-officers-a105b3fc-816b-42e5-b546-9ded0c98b9fa

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5:21 pm
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Marriott International - Terrible service, a last minute cancellation from the hotel, hung up by front desk staff

I called and booked directly with marriott for less than a week in june. Received a confirmation and looking forward to the trip. Received an email (written on someone's personal gmail account) that advised my reservation was cancelled due to covid 'concerns'. Prior to booking 2 weeks ago, I checked the website and called and yes, the hotel was open! The...

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5:33 pm
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Marriott International - Lies from management

My name is A. Stovall I been with marriott for 20 yrs. I recently went back to the courtyard north phoenix. I was accused my rooms being nasty. But I know they was not b/c I took pic of my rooms. I only work two nite since the coronavirus came thru. My asst general mgr and the mgr have been rude to me. And told I was told old to work. I am not old to...

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10:10 am
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Marriott International - I have a complaint about my department schedule.

I work for the Service Express department at the Westin Copley Place hotel in Boston, Mass. My department is non-union. Recently We were told my boss that they were going to cut our hours due to the outbreak. But they cut the hours of only the last 3 people on the bottom of the schedule. I lost 3 days, my another co-worker lost 4 days and the one bottom of the schedule's name is not even on the Schedule. It feels like the people on the bottom of the Schedules gets punished. It's not fair. They should cut at least little bit of hours from every one. Why only the last three? Please someone explain.

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Update by Shanthi Rao
Mar 07, 2020 10:29 am

Please delete my message. I think I've sent it to the Customer complaints. I do apologize. Thanks.

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9:56 am
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Marriott International - Reservation

On Feb.19/20, the Director of Operations from The Westin Ottawa, Peer-Christian Fritz, contacted me to inquire how my stay was. Below was my response. It has been more then 2 weeks and I have still not heard a word back. Unacceptable customer service. Thank you for reaching out. Actually Peer, it was very stressful and quite a nightmare. I originally made...

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2:58 pm
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Marriott International - Double charging

When I arrived they told me that they were going to put a hold of $20 on my card for incidentals. Now I left the next morn, then said it would be returned to my card. Instead 2 days later, they charged again$20. Also there was 2 bottles of water on the desK, so we thought that was complimentary for making the coffee. No one said there was any extra charge...

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11:52 am

Marriott International - Misrepresentation and deceit

I booked into Le Meridien Hotel for my wedding anniversary. I am a 63 years old man. Little did I realise the nasty surprise at the end of my hotel stay. we stayed for 3 days 17, 18, 19th January 2020. on the 19th we went to the checkout counter at the club lounge and were held back on returning the room keys. earlier we had given a deposit of $1000 strange. normally for mariott bonvoy hotels it is $1. there the bombshell dropped. we can only get back our deposit - room stay. my wife was angry. aren't we being charged double? Did not we pay last year. November 2019. you see the hotel never charged our credit card. I was really angry. 😠😡 If this was the case I could have gone to another hotel. I could have cancelled also. won't you readers feel angry and cheated? You definitely would! I want you readers to boycott this hotel, Le Meridien or cancel your bookings especially those in Malaysia.

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4:05 am
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Marriott International - My was dented in the protea hotel mahikeng premises while I spent the night there.

I had booked from 04/12/2019 t0 the 08/12/2019. On the morning of Saturday, I found my car had a dent which I reported but to date I have received no help as to whose car caused the accident. My car was parked next to the entrance where there are CCTV cameras. Can I please be assisted to get information as to who caused the accident so I can make a claim against the person.

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3:58 am
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Marriott International - My family experience much frustration, humiliation and inconvenience during the check in for our recent stay.

We made our reservations anticipating a wonderful family thanksgiving to celebrate with 85 family members gathered from across the country in New Orleans La. We booked two rooms 1- two bedroom suite for us and 1-one bedroom suite for our guest. We confirmed these rooms again just prior to our travel dates on November 22nd and received emailed confirmation...

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10:33 pm
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Marriott International - Double credit card charge

Date of the incident - 06OCT2019 Client Jose Manuel Romão Neto, coming from Portugal I am traveling in work coming to an hotel already pre-paid by the travel agency working with my company. During the check in process, allegedly the payment of the room was not registered in the hotel system and my personnel credit card was requested, to proceed the check...

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