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Marriott International

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1.9

Overall reputation rating based on reviews and complaints

Marriott International earns a 1.9-star rating from 5 reviews and 223 complaints, indicating that most guests are dissatisfied with their stay.

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Marriott International Complaints Page 12 of 12

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12:00 am UTC

Marriott International marriott cancellation policy the worst!

Marriott's cancellation policy is the worst in the industry. They charged me the full length of a stay that I canceled on day one. It is very unfair and their policy is not to offer any credit or refund.

Why bother booking with Marriott when there are so many other choices. I hate this company!

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Olateju
Lagos, NG
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Nov 15, 2018 1:13 am UTC
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Please reply me to know genuinely of the job

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Subhamoy Mukherjee
Guntur, IN
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Oct 21, 2018 9:05 pm UTC

Intentionally making me work overtime unnecessarily. It is against the working hours mentioned in duty roster. Making an employee work for more than 9 hours is illegal whereas he is making me work 16 hours.

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marriott hotel
NP
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Aug 17, 2010 12:29 pm UTC
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On 6 August 2010 16:33, Naren Banerjee wrote:

" CONFIDENTIAL /PRIVATE PERSONAL MESSAGE AGAINST YOURS"

Mr.Edwin D. Fuller,
President for International Affairs
Marriott Hotel.

Acknowledge with thanks, albeit belatedly, of your mail of 4th. instant & noted its content there in with great interests & wish to convey my gratitude for the courtesy extended and also wish to convey to your good selves & the Board of Directors of the Marriott Hotel, kindly, pass this on my behalf & obliged !

I truly believed that I owe you an apology in the manner that I have not replied in accordance to your expectation. For this, I apologize sincerely

I also wish to convey that our International & Domestic Airlines, has just started four months back having International & Domestic Official License been issued to us, I, having good connections with the International field, already negotiating with the Principal in Washington D.C. who have consented our interests by providing more than USD 300 Million for the Joint Venture Partnership Equity Share basis & soon they are going to visit to Nepal along with their respective team of experts to evaluate the situation & to make the Agreements between ourselves.

In doing so, Mr.J.E.Miller, the President of the Funding Organization will hold as our Airlines President in USA & the undersigned will be another President in Nepal, to have a Joint Venture Project very shortly. Shall, let you know when things are in proper shape.

Meanwhile, another B737-300 ER suppliers in USA, with whom I was negotiating, have already provided us the meticulous details specifications on the Aircraft's as required by us, are being evaluated by our Board of Directors in question.

All these are very hard work to transform into a realities, as you are aware of .

However, I have gone through your mail context very carefully & became much keen to expedite the same with care very soon as explained by your good selves.

By and large, I have taken with care about your feed back on those respective specified candidates & their duties to be performed for its each post, shall make sure ASAP to forward their respective information's as necessary.

Though, I am little confused on our comments...I also want to be rest assured that you are legitimate and in no way have interest in Terrorist Attack an others."... but then it is of our both ends question !

Meanwhile, we both must have an "MOU" official be signed together authorizing me personally to procure those respective candidates for your Organization, as it is an important role for me to work on your Organizations behalf & with accordance to export those candidates in proper time ! As I understand from your Management's provided two further emails & all were carefully noted with care.

However, it is not clear to the undersign, about your Hotel's Website, which is missing here, on having the same, shall have more positive knowledge & to back up the proceeding having in full confidence ! There will be no difficulties having those candidates as per your requirements at any period.If am not mistaken, is this your contact details:

On having your official invitation/sponsorship to the undersigned to visit your Empire Organization & make proper evaluation so that in near future both of us don't have any misunderstandings. Be looking forward to hear about the proposition sending to your consideration. I am basically an Indian Origin Passport holder ( settled in Nepal since last eleven years ago, Widower, having two children in India) by now crossed Seventy Winters with very high profile in the past with strong International Experience in few specified filed as well.

I cannot afford to compromise these virtues because this transaction highly sensitive, I have my principles which will profit the both of us.

These reasons may not be as valid to you as it is to me, for we may be on different level of stress most this past few weeks. Again, my sincere apology to have upset you.

Thanking you in anticipation and be looking forward to hear with positive response if thought wise to continue further with our mutual interests/gain in question.

With regards,

I need my subject line returned to me on any email for which you expect an answer. I am unable to respond to any email without my original subject line Ref No :"

IMPORTANT : for easy communication, please state clearly your company information such as company name, your name, phone/Mobile numbers, fax number, full address including postal code and country in all e-mails.

Naren Banerjee, Executive Vice-Chairman, "We meet our client's & business associates discerning taste"
UnityAirlines Pvt. Ltd;
Kathmandu, Nepal.
Mobile # 00977-[protected]& 00977-[protected] & Fax # [protected].

Company's profile and business website: www.unityairlines.com

Email #naren42@gmail.com,
Skype: naren.banerjee-07 & narenbanerjee-07
Messenger ID's:naren42@yahoo.com, hitpl@ hotmail.com

-----------------ORIGINAL MESSAGE FOLLOWS------------

On 4 August 2010 20:48, MARRIOTT HOTEL ADMIN wrote:

Good Morning Mr. Naren Banerjee,

I acknowledge your last mail to Marriott Hotel Management, I pick a special interest regarding to your personnel as you had stated earlier that you are an airline president.

Please could give me a clear figure of which airline you are managing? however, I learned from your last mail that you could provide us with the maximum number of staff needed in the industry for the vacancies available, that is the major reason I have to specify my personal interest to give you a confidential guide that I presume you need because of your Curiosity of whom to contact .

Now I pick a special interest to know you more and to see what you really can afford, I also want to be rest assured that you are legitimate and in no way have interest in Terrorist Attack an others.

I will be glad to have a group of your clients well organized an trained to occupy the vacancies on one condition. which is to be rest assured that you have a good intention to the Marriott Hotel Success and that you will make sure that from 1 to 30 of your clients are well trained and have qualification to suit the vacancies available.

Base on the light of the above, you are hereby have my interest and also confidentiality in this employment role, therefore proceed to do what is required of you from the Marriott Hotel Employment Official whom have been in contact with you over the last period before now.

From now on, I will be looking into your matter if you are legible. but you will be communicating with the employment departments under the instructions stated by the Marriott Hotel Board of Directors for employment, in this no staff is specified to the subject because any one of the employment officers can respond to you and also advice you any time any day without identifying him or her self rather will let you know that the message is from Marriott Hotel Management.

Note: The applicants are made to undergo a due process and obey the instructions from the employment officers and other related partners such as the Immigration dept and Marriott Hotel Lawyers whom in due time have a role to play before the final approval of the applicants to be awarded to work with Marriott Hotel, then the visa process commences.

I hope I have certify your interest and hoping that you will make us proud by providing good staffs whom their interest will be made to the uplift of this empire.

With all said an done the Marriott Hotel Executive Board of directors will be delighted to meet you and have a hand shake for a job well done and you will be rewarded handsomely.

I will stop here for now an looking forward to your cooperation.

Edwin D. Fuller,
President for International Affairs
Marriott Hotel.

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k7123
Jodhpur, IN
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Feb 21, 2012 7:42 am UTC
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i have received job offer from marriothotelgroup@hotmail.co.uk
is it true or fake? please tell me

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KJ Shelley
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Apr 27, 2007 12:00 am UTC

My fiance and I stayed at the Long Island Marriott and I'm sorry to say we were very disappointed with the accommodations. During the first night the room was very warm and although the thermostat was set to 65 degrees, the room failed to cool down. I reported this to the front desk the next morning on our way out and I was told that someone would fix the problem while we were gone. When we returned that afternoon the windows in our room were open and the air-conditioning system was turned off. In addition, it was obvious that the room had not been cleaned. When my fiance called the front desk, she was told that the entire hotel air-conditioning system was in "neutral" and that there was neither heat nor cooling available to any rooms. She was also told that rooms are not cleaned unless guests requested it in advance.

Now we have both stayed in many hotels over the last forty years and this is the first time either of us has been told that a room would not have heat or cooling nor be cleaned automatically. In addition, she found his tone to be somewhat demeaning. I immediately called the 800 number and registered a complaint. The gentleman I spoke with was very understanding and a bit perplexed by what we were being told. He asked me to hold, and when he returned he advised me that someone from the hotel management staff would call me back. At that very moment, the air-conditioning came on and room service appeared at our door. Rather than wait in the room for the call while it was being made up, we closed the windows and headed for the main desk to talk to the manager directly. We informed the desk clerk why we were there and asked if we could speak to the manger. We were told that she would be with us shortly. Unfortunately, she never showed up. In frustration, we left for the evening.

I wish I could say it ends here. When we returned later that evening the room was hot again and the air-conditioning was off. No setting on the thermostat would make the room any cooler. When we checked out the next morning, I expressed my unhappiness with the room and we were each offered a free cup of coffee as compensation. Considering that most hotels (and motels) give guests coffee for free, it appeared to be a very insincere gesture.

Where we being told the truth by the hotel staff? Are the air-conditioning systems at Marriott facilities turned off and unavailable to guests at select times of the year (or only this one)? Do we really have to request room service on the Concierge level?

Of all the Marriott's we have stayed in, matter of fact of all the hotels we have stayed in, this was the worse from a customer service perspective and the only Marriott facility we have ever had a problem with. To make matters worse, we found the staff to be aloof and at times downright surly. What troubles me most is that I had to pay for two nights of discomfort.

I sent this on Marriott's customer complaint group. They never replied nor acknowledged my email.

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C130FlightEngineer
Macungie, US
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Aug 21, 2012 9:16 am UTC
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Recent stay at a higher end Marriott. I was woken up at 5am to an intoxicated man standing over my bed. Apparently the front desk clerk issued a duplicate room key to this man who was drunk and belligerent and lost his way! After complaining about the situation and having to physically remove this guy from my room, I was promised a refund on my room charge for the night and given a few extra reward points! Well, here we are and no refund. Not happy.. Beware of this chain and mind your own safety because this chain does not do it for you. There was even a security team at this hotel and not a one of them stopped this guy.

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sachin26
Hyderabad, IN
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Apr 09, 2014 2:14 am UTC
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I am Sachin Staying in Hotel JW Mariott Mumbai in Room No. 548 From Past 2 Days. There Was Some Technical Issue in Processing The Card for the Payment For Which These People Had not Waited For an Hour Before Which They have Deactivated my Room Key and when I ask about this to a floor Manager He Cant Even Speak Proper English And He says that he would get someone to sort this out for which I had to wait out of the Room for 15 min like a dog. Most Terrifying Experience I have ever Had while Travelling. I gonna Sue this People in Consumer Court with a Defamation Case. This Would happen in 24 hours Time.

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NoMoreMarriott
Oshawa, CA
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Oct 04, 2013 7:04 pm UTC

Do any of you people actually believe anyone with the Marriott chain actually cares about you?
Do yourselves a favor and boycott them, it's nothing less than they deserve and the only way any customer service changes will happen if dear Mr. Marriott's bottom line is affected.

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LarryAucoin
US
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Dec 19, 2012 6:32 am UTC

I too was the victim of the Marriott sham. I booked a 5 night stay at Vail Marriott Resort, and cancelled 30 days in advance. Reservation says you must cancel within 46 days, but nowhere on the reservation does it define what the cancellation penalty is. I booked the stay with my points (by the way I am a Platinum Premier member), and since I used points, they didn’t have a clue (nor is it defined anywhere), how much to charge me so they randomly charged me over $4, 600. I am willing to pay a “nominal” fee, but I’m not about to pay what they are demanding. I own a company and we spend well over $150, 000 a year with Marriott, but that is all about to end.

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C130FlightEngineer
Macungie, US
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Aug 21, 2012 1:44 pm UTC
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Still waiting for a reply from them...

ComplaintsBoard
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12:00 am UTC

Marriott International we were robbed!

My brother and I were staying at the Longbeach Marriott few weekends ago and someone broke into our hotel room and stole our belongings... The hotel is not taking responsibility! The GM had the nerve to tell me that it could have been one of us...that took the stuff! Can you believe it! Do not stay at the Marriott hotels, they don't care about your safety! They don't care about anything except making money!

I thought staying at a reputable hotel meant that we were going to be taken care of, but I was wrong. I am so highly disappointed with the service we received from the Marriott hotel, I will never stay in another and will be sure to tell everyone I know what happened to us...

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About Marriott International

Marriott International is a global hospitality company offering a wide range of services including hotel stays, event hosting, and travel experiences. With a diverse portfolio of brands, they provide accommodations ranging from luxury to budget-friendly. Their services cater to both leisure and business travelers.
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