Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Whirlpool / Roper Range


defective range/dangerous

Complaint Rating:  0 % with 1 votes
0% 1
Contact information:
United States
in september of 01 I moved into a appartment complex in Deerfield Illinois. Right after i moved in the manager was notified by me that there was a continuous scent of gas from the range. I called the gas co. and they DC forever saying it was dangerous and unsafe to repair. EIGHT months i had no stove and finally he put in another, exactly the same! Right away the same issue, and I was blamed again for doing something wrong...
A repair man from whirlpool repair service did make a house call and did nothing at all..though they clame to have never been here. I am unsure when that was and who. In august of 2007 I was called home by the fire dept. The city block was blocked off because of the ranges gas leak. I called the company the next day, but now my brother owned the unit and we had no proof of purchase. They were rude and I hung up. My oven has remained a shelving unit for pans not used and hanging rags from colorfully. It was never replaced or repaired. I felt that I had no options and then I got laid off after 6 years, my car was unrepairable and had trouble finding a job so I could not afford another range.
After years my mother also is close to passing away and now I am concerned about the dinner after the funeral. I have no place to cook food.
SO I CALLED JAMIE AT SAFETY DIVISION OF WHIRLPOOL. I tried to explain the urgency now and that a lawyer, mr. birndorf, felt that since the equiptment is dangerous it is there place to replace it with a safer style.
So Jamie had the repair co. come out and that was just like before except so many parts were defective and now out of stock. They asked me to pay 150.00 and they would replace it for me. In other terms pay there cost.
I am not going to do that, i already did not sue them for the window that was ruined when FD broke in to save my dogs in 07!
I obviously have made mistakes, my mother's illness and being out of work as over shadowed my choices. That is my fault. I am ashamed that they don't feel the need to help me. The ranges should be recalled or investigated since i had 2 in a row with exact issues.
Complaint comments Comments (1)    Updated: Complaint country United States Complaint category Appliances


Sort by: Date | Rating
N  12th of Oct, 2017 by    0 Votes
Oven door fell off in my hand & burnt me. Also the broiler handle melted & fell off several times & the maintenence men had to glue several of them back on. Granada Apts Jackson, Michigan Edward Ross & Sons mscerise007@gmail.com

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Whirlpool Logo Whirlpool
Customer Care Service
553 Benson Rd
Benton Harbor
United States - 49022-2664
+1 866 698 2538
View Full Information
Contact Us

Reply to