Whirlpool review: recieving broken appliances ( 1 comment)

After being approved for a washer & dryer and delivered friday afternoon the delivery man hooked it all up and the washer would not turn on. I have requested a new set of appliances, but not in stock so, they have been ordered and they will not be in for atleast 3 weeks. they bring me another washer and I put in a wash and after the cycle has completed I can not open the door it is locked. I am to be at a graduation for my son and I have to go to the washateria in order to have the clothes my husband & i want to wear well it cant be opened. I call after i get back home at about 10:30, i ask to talk to the person that took my order hes can not come to the phone and the store manager is out. I ask for one of them to call and no return call. I call again at about 2:30 and ask to talk to one of them again and still no one can talk to me. The person that answers the phone said that they would put in a service order and would try to be at my home between 4-5. Once again I ask fro a courtsey call back and the store manager calls at about 3:30 and tells me it will be about another 30 minutes or so. Ok what can i say but be patient. I understand it's not his own personal appliance and that he is apogetic, but now he can not open the washer, so he can't get my 6-7 towels out, they go with the washer. I on the other hand have to borrow towels until next week when the service guy comes in to work on the washer. So, i'm on my third washer and out of my towels. My complaint is not on the sales person or the store manager for they can't control whether the appliance works but, my complaint is if the used appliances are in this bad shape why will it take 3 weeks for a new set of machines and being out of my towels. Please I would like someone from the corporate office to contact me in reference to this matter as soon as possible. I thank you and hope to hear from your office this morning. My name is Alice F. Perez. #[protected] Agreement #. N3323095 Name On Account: Thomas N. Tyson & Alice Perez