SUBMIT A COMPLAINT Complaints & Reviews / advertised photo of a part is not what they ship

Jun 06, 2019

I wanted an autotrol 255/760 valve assembly etal (1205R). Their website picture depicted all I expected but there were options for additional parts, a lid being one of them. Confused I called for clarification and was told I did not need a second lid or the other optional parts. When the...

Affordablewater. Us / defective products

Feb 04, 2013

I purchased a reverse osmosis unit from in November of 2012. The purchase has been a disaster and I suggest anyone researching a web based company look elsewhere. Their customer service department is non-exisitent. In fact, they will not take tech support calls; all...

Affordablewater. Us / poor quality of service

Mar 26, 2011

So. Being that I live in a house with fairly hard water, but having grown up in a house that had soft water, I budgeted in the purchase of a water softener for my house this year. I did some pretty good research, looking around for a good company, with good pricing, to purchase from. After...