Whirlpool review: Washing machine

I purchased a Whirlpool washing machine from Lowe's in RI on 12/5/2023 and the washing machine stopped working appropriately. The machine starts up after the wash cycle has completed and goes into the drain mode and continues to run as if it is draining when no water is present. To stop it from happening the washer has to be unplugged. After reading several upon several reviews from other customers, each and every one of them is having the same issue and within the same timeframe of ownership. I have reached out to Whirlpool directly and they have only stated they will keep my info and complaint of file. This is the washing machine info Whirlpool Deep Water Wash 3.5-cu ft High Efficiency Agitator Top-Load Washer (White) Item #782472- Model #WTW4816FW. I feel this is a persistent issue with the washer and each interaction with Whirlpool goes unresolved. I am hoping to get some form of resolution/repair for the issue as this has impacted many consumers. The fee to have someone come and diagnose the machine is unacceptable as it is a year and a couple of months old. It is tough to make a decision to pay double for someone to come out and diagnose the problem and then it be more than a new washer to replace. Once you get the diagnosis and see it is more cost effective to buy a new one, you are now out the money spent for the service call and out the money for a new washer. There has to be some sort of consumer protection in place for situations like this. You are more than welcome to visit the Lowe's website to confirm all consumer complaints. Thank you for your time! I look forward to hearing back from the someone.