Whirlpool
Reviews and Complaints

Whirlpool means trust & loyalty for us before but now it does mean poor quality, lack of credibility, lack of customer satisfaction, losing customer interest, lack of responsibility, lack of commitment, false promises, no timely delivery, poor response to customers, poor customer interaction, cheating customers, waste spending money on the brand which doesn't worth it, worst time spending interacting to employees & dealers of the company, no more a respectable and recognizable brand by itself itself.

I have purchased a Whirlpool refrigerator and chosen the dealer Viveks as it was mentioned as a authorized dealer in Whirlpool India website. But this is the worst experience I have ever had in my life and they have made this New year 2010 start as worst as possible for me.

I made the advance payment & booked for a whirlpool frost free refrigerator till today.

I paid the advanced on 19th December 2009 to book the product and made full payment on Dec 31st 2009.

It took nearly more than 3 days for the whirlpool authorized dealer (Viveks - T.nagar) to deliver a product even which was a damaged one which was identified while the product was taken out from the manufacturer's packing & opened by the whirlpool technician Mr. Hari on 2nd Jan 2010 at around 6.30 PM. Then we asked for a replacement immediately. But to be frank even though replacement will be done I wont have the feel of using a new product a psychological factor which any marketer can understand. Thanks to Whirlpool.

I was told that the replacement would be made within a weeks time but it is unfortunate that whirlpool promise has not been brought to action.

I did called the Whirlpool customer care at +91-44 - [protected] on 8th Jan 2010 and I was told that the issue is raised to concern department and would receive a call the same day from a person of that department and also when raised more concerns they gave me the Contact number "[protected]" of "Mr. X - Incharge for Replacement" and said would receive a call from him before that evening and the unfortunate fact is that I haven't received any call from any employee of Whirlpool or from related persons.

Then I ended up calling him but the response I received & the way the person spoke was not satisfactory and I feel that it is the worst part of whirlpool and that does not sounded any professionalism or as a Whirlpool employee. Does have customer handling skills or neither know how to handle a customer and feel arrogance in the way he dealt or spoke to me. The person said that the product will be delivered before morning of 9 Jan 2010 but the same didn’t happen.

I called Mr. X on the same day (9 Jan 2010 at around 11 AM) but again the false commitment & promise made for the delivery before 10 Jan 2010 (which is a Sunday) but Whirlpool executive or person related to Whirlpool doesn’t keep up his words and fulfill their promises & commitment. I did suspected that how cum he can deliver a product on a holiday but believed they would do it as it is a seasonal sale and festive season and might have lot of deliveries which proved to be false and I understood that I was cheated when they were not able to keep up their promise even on 10 Jan 2010 as said by the respectable person in charge for the replacement.

On 10 Jan 2010 (Sunday - working day as said by Mr. X) the product was not delivered and so again I ended up calling the customer service on the above said cust care number where in my call was disconnected by the executive by the caller (executive - Level 1) after I explained my concern to her . Then I called again but I was so frustrated and so my call was transferred by the executive to the floor supervisor (Level 2 employee as per customer service norms) and he has confirmed his name as "Mr. Y".

I told Mr. Y that the most respectable person in charge for replacement has said that their engineers will deliver the replaced product on or before 10 jan 2010 which is today (Sunday) and Mr. Y said that is not at all possible as it is supposed regular company holiday. This is when I understood that I was cheated by that person in charge of replacement (Mr. X) who has told a lie to close the conversation when I contacted him.

Then so I had to show my anger to Mr. Y and told him that I will not disconnect the call until I get a justice or a solution for my precious time, efforts, money, energy and many more which I had spent on tracking them on phone and directly and for the money that I have invested on the product for which he said that he would call be back in 3 hours time tracking the status from the respective department. I told him that I will stay on the line and asked him to track the status and let me know but he refused to do that and started giving me humpty number of reasons for not doing.

He tried to close the call by giving the contact number "+91 - 044 - [protected]" for me to call but then I called the number while he was on the call and found that I felt as if I am talking to an IVR where in the recorded telecom voice comes that "no one is there to pick the call" after the final ring. I told him that this is what is happening for which he said that I need to call Mani the next day which is 11 Jan 2010 (Monday) after all these had happened and stayed with his mouth shut till that moment.

Then I refused to disconnect and stayed on the line for about 30 minutes after which he pulled another Supervisor (name unknown) on the line in order to talk to me. This guy also started taking about the trust I should have on them similarly as said by Mr. Y, Mr. X and other employees of the trustworthy Whirlpool. I told that that Mr. Y has given me the number telling that I would get a solution if I call the number"+91 - 044 - [protected]" but it is unfortunate that no person is available for me to get a right solution and I feel as if I am taking to a IVR or a who is person who is impaired and if this is the case how a customer can trust Whirlpool and its employees. That guy then said that the number"+91 - 044 - [protected]" is the apporiate one for me to call and instead I need to try the numbers "+91 - 044 - [protected] or +91 - 044 - [protected]". I then made him stay on the call until I called both the numbers and found that at least I heard some pre recorded voice of the telecom operator on the number given by Mr. Y but this is even worse.

I would say that it is all about losing customer loyalty, losing trust the customer has on the brand Whirlpool and this is not how a respectable and globally present brand should operate and irritate the customer who ended up purchasing a worst experience in his life.

This is the best. I had an appointment with A&E today 12/16/09 between 8:00am-12:00 noon. Called customer service at 12:10 and was told the Technician was running late, she would try and reach him and get back to me. At 1:40, I called again, was told that they would contact the technician and get back to me. No call back either time from Customer Service. I call again around 3:00, as I was speacking with Customer service, I looked out the window and saw the truck, in front of my house. I mention it to her and ask why the Technician did not give me a courtesy call. She said, some technicans doesn't have phone and he is one that does have a phone. Now mind you. I am looking at this guy talking on the phone as he get of of the Truck. Never mimd that. I let him in and the first thing he says to me is: You know you have to pay. I said and I also deserved a courtesy call that you would be late. He started the washer and said, oh you said the Suds light and the F35 light comes on. He let the machine run for awhile they he said you need a WL switch that cost $142.57 and plus the $129.99 labor fee. And by the way, you should clean the machine once a month and I have a product that does a great job for $12.13. So I said, can I clean it now. He paused and said wait until we replace the part. So I order and paid him $303.56, of which the part will be here in a few days. Well, later on in the evening, I decided to run the clean cycle, so I used one of the tablets that I purchased. My machine is now working fine, no Suds of F35 light. I believe, due to the fact that we purchased the machine in 2008 and never cleaned it, that was the problem. The Technician never looked bedhind, under the machine.

Poor Customer Service and they are ripping people off. Due to the Holiday season, I gave him a tip.

Please do not use A&E for anything...

dear sir
this is just to bring into your kind attention about the pathetic AMC service provided by the co.
I have a semi autometic washing machine and have a comprehensive AMC policy.
when I was called up by your exucative to take the amc, I was told, If I take this Comprehencive Amc policy, it covers the entire machine as insurance.
Now, whenever I call for any problem, your engineer comes and after verifying, the first thing they say that the particular parts which is damaged is not covered. then again I nedd call up different persons and then the part is covered . why so? recently I made a complaint ( no dl1109003571). It was complaint of spin tub break shoe. agiain, the engineer told that this not covered, then after negotiation he agreed to do but told only I have to pay for the break shoe which cost around Rs 50. my question is why I have to pay when my AMC covers the entire machine and more of all nowhere in the policy it is mentioned that 'these...these .. particular parts exclude the policy'. the amount could be even Re 1 but why they ask money.
however he did not attend my complaint and it was closed without being solved.
kindly do the needful
regards.
Gora Chand Das
N.Delhi 45
[protected]

When I self-clean my stove the outside(white) material gets stained from the heat and it is permanently stained. I have an extended warranty from Lowes, where I purchased this appliance. Whirlpool says to contact Lowes and they say it is a manufacturers problem contact Whirlpool. I keep getting the run around. Whirlpool appliances are terribe, service is horrible, and I will NEVER buy another Whirlpool product. They are junk!

I have purchased new Refrigerator from the show room on 11-10-09.
Company authorised Representative came for demonstration. He observed there is a bent near compressor. He has recommended to replace new fridge. So far the company has not taking any steps.
I request pl arrange to replace immediately.
my contact number is [protected].
my mail id:[protected]@gmail.com

I lodged a Complaint to Whirlpool Service Centre with Phone No:6000 8558 at Chennai on 06-11-2009. They allotted Complaint No:08815. The Mechanic turned up on 08-11-2009 and just saw the Washing Machine. He stated that the Drum must be cleaned with Acid and Chemicals for which a sum of Rs.1350. should be paid so that the next day the concerned Service Personnel will bring the Kit, dismantle the Washing Machine, apply Acid & Chemicals and clean up. He collected the money of Rs.1350. from me against a receipt. Till today i.e. 24-11-09 he did not turn up. He ran away with my precious money by cheating me. Several Complaints made by me to your Chennai Service Centre did not evoke any positive response. Due to my repeated pressure, another Mechanic by name Mr.Harvick attended the Washing Machine and replaced the water outlet valve on 18-11-09. When I operated the Washing Machine the very next day as per his instructions, it was not working. Your Service Centre is not sending the Mechanic although I am reperatedly making complaints from 19-11-09. Your Service Centre at Chennai is damaging the Image of Whirlpool India Ltd. I am informing my relatives and friends not to buy any Whirlpool Products as the after sale service is the worst.
K.Chandrasekaran. E 104 Grahalakshmi Apartments. Elango Nagar South. Virugambakkam. Chennai 600 092. Tamil Nadu.
e.mail ID: [protected]@yahoo.com

I have a white electric Maytag oven. I recently used the cleaning function and noticed that each time I used it the trim on top of the door was turning brown. I was not able to wipe it off; the heat was turning the paint brown. I called Maytag around 10/13/2009 and the rep told me the stove is out of warranty but they will cover the parts if I cover the service. She gave me the numbers of two service companies and Stellar was one of them. I called them and they told me the service call would be $72.95+tax. At first I hesitated but I called them. The owner himself came out around 10/14. He began looking at my oven and I went into another room to give him his space. In less than 10 minutes he told me that it was normal but he could order the trim and I would get it in 7 to 10 working days. Things went downhill after this though. He noticed that I had a stack of newspapers from 11/4/2008 with President Obama on the front. He told me "You have enough Obama newspapers"? (Not verbatim) and I told him that I had meant to give them to friends. Then he started talking about the "flat tax" he proposes and how he hates Obamas policies. Of course, I defended Obama and he retracted what he said and told me flat out in my kitchen "I HATE OBAMA" and he continued arguing with me out in the driveway. He turned out to be a birther, deather, and tea bagger all-in-one. I called Whirlpool/Maytag a few weeks ago and told them what happened. The rep told me that what happened to my oven is normal and the first rep should have known. Stellar should have known too but they saw this as a money making opportunity. This rep apologized for what I went through and sent me a check for $50.00. I FINALLY got the part on 11/13 that Stellar ordered and it was black instead of white. So much for that 7 to 10 days. The wife of the owner said she would personally inspect this part before it was mailed to me but obviously she did not. I called Maytag/Whirlpool and they are sending me a new white trim kit. I left messages on Stellars answering machine finally telling them how I felt about their customer service. I am sure I will get a call back from them on Monday. I will NEVER call them for anything EVER again. Their customer service stinks and you do not go into someones house disrespecting them. This tea bagger will never come into my house again.

I purchased a Whirlpool front load washer and dryer from Bray and Scarff in Oct. 2009 on the premise that they have a 75 day price match policy. Several weeks later I visted ApplianceLand in Annapolis only to discover that there everyday price was over $400.00 cheaper. Upon contacting my saleman I was informed that I needed a quote to prove that I was not lying. First of all I do not lie and nor will I ever deal with this outfit again. Shortly after I cancelled my order and had both units delivered from ApplianceLand with great service from there delivery crew. If you want the best price than stay away from Bray and Scarff and there untrue price match policy.

We built our house in 2005. Both of us are retired and were told that Whirlpool was the best. Therefore, we purchased all Whirlpool Applicances. Our Microwave Oven is hardly ever used and now has a "hugh" crack from the side of the door, protruding all around the handle. Also, chips of plastic is falling off the corners of the door. I called Whirlpool and they said I need to purchase a new door for the microwave. After checking, the door cost more than a new microwave. We had a microwave for 20 yrs. and never had one problem. We have decided to replace it with a new microwave but for sure, not a WHIRLPOOL. I would never, never recommend their products to anyone. We will never purchase any of Whirlpool products. Four years and another oven to be replaced that has never been abused. Guess the stove and refrigerator will be next. Their products are terrible and I will NEVER buy another of their products.

I purchased a new electric range directly through Whirlpool by telephone. It was delivered on October 13 but because I needed an electrician it was not installed until Friday the 16th.
I made a pot of soup that afternoon and did not use it again until Sunday afternoon. I turned on the oven for the first time to preheat for pizza rolls and had read in the owners manual to expect a bit of smoke and foul smell.
When the beeper sounded for up to temperature I opened the door and a bit of smoke and a funny odor came out but I was not concerned. As the pizza rolls heated the smell was getting quite obnoxious so I opened the oven after they had been in for 9 minutes. Black smoke rolled out and the fumes choked me. I grabbed the pizza rolls and closed the door, then turned it off. As I grabbed the pizza rolls I noticed some type of bubbling liquid on the bottom of the oven. So after the stove began to cool down and I had some of the fumes out by using my attic fan I opened the door and inspected the oven. There was dripping stuff that looked like hot plastic or silicone sealant it was still wet on the oven bottom and beginning to turn white in the areas of the oven it was cooler on. After a complete cool down I could see a cloudy plastic like substance down the back, both side walls and the front door. It was in globs on the oven racks. I called Whirlpool immediately that day (Sunday afternoon) and was told a service man would arrive Tuesday afternoon. I explained that a service man could not fix this that they would have to replace this defective stove. He insisted to let a technician look at it

The service man from whirlpool arrived late Tuesday afternoon and he agreed that the stove should be replaced but he said “we’ll see what they say” and got on the phone to a lady in a whirlpool office. He explained to her about the plastic and she put him on hold. The Tech switched to speaker phone while on hold so I heard her when she came back came back to say “tell the customer to run the self clean and burn out the residue” When I heard her I said “I don’t want to burn that off in my home I want another stove” The tech relayed what I said, the lady then said we are not send another stove tell her to run the self clean. I again said “No! Just take it back, I want a refund”
He took her off speaker phone, told her what I said and after a minute he hung up. He again said what she told him to say, that I should run the self clean, and I again said I did not want to but since I had no choice I would try. I turned it on while the technician watched. He finished his computer “paperwork” He said my oven racks were not usable due to the amount of plastic on them so he ordered two new racks for the oven
As the fumes were filling my house he gave men the number he had called and said that if this did not fix it or if there was anything wrong to “keep after them and make them give you another stove” and he left

The smell in my home became unbearable, I had both doors open and attic fan running and it was really bad. I called local fire dept and man said the fumes were highly toxic for my disabled husband and I so I called whirlpool again. This is Tuesday evening, after dark. I spoke with a couple of people, each time explaining what was happening and being put on hold, the whole time I am at my back door with air blowing in because I cant stay in the house. (we are in the Midwest, it was chilly)
Finally I get a supervisor who tells me to shut the stove down at the breaker immediately. I did. He then gave me over to someone else in safety dept who was concerned about if we were sick and did we go to hospital either time we smelled the fumes. I kept telling her “no, we had bad headaches and I have another one now, I want a new stove or my money back” but she said she had no control over that, someone will call me tomorrow.
Wednesday… no one called.
Thursday I called the number the technician gave me to plead for help. I was transferred and put on hold so many times… I ended up with the same person (Babs) that the technician had talked with. She said they would not replace the stove. She said the techs report says if I use the self clean that will fix the stove. I tried to explain about what else happened but she kept cutting me off and putting me on hold for long periods of time then come back and state “we are not going to replace the stove”
I said but mam please let me finish and she got very snotty and said “what ?” and I tried to explain that a supervisor in her company had told me to shut the stove off and she screamed at me “and our technician told you to run the self clean to fix it”
I tired again “but mam” and she again yelled at me, I said that the super told me to shut it down AFTER the tech was here. She put me on hold again and when she came back she said No again.
I tried again pleading with her. I paid cash for this stove, it was the first time it was used, it is obviously a manufacturing defect of some sort and I now have a brand new stove that I was told by your supervisor to shut down sitting in my kitchen that I can not use. What am I supposed to do.
She put me on hold
Came back again and transferred me to a man named Jim, supervisor in safety dept and I had to explain it all again. This makes the 7 or 8th time and I was told by the person who connected me to Babs that all the information was already in the file but they made me say it all over again and by this time I was shaking and on the verge of tears.
Jim said “the stove works so we are not going to replace it”
I again went through the whole talk about how I now have a brand new stove they (whirlpool) has told me to shut down at the power source and not use because of the toxic fumes what am I supposed to do. With a smirk he said I could turn it over to my homeowners insurance!

First... Dont buy a water heater from lowes! Second... Dont buy a whirlpool... As a matter of fact dont buy anything from whirlpool! I have been fighting with whirlpool now for almost 3 yrs... Not only am I out over 500$... I dont have hot water!.. They have "technicians" that are rude and ignorant.. That try to diagnose the problem over the phone and if they dont get it right then your out of luck until the next time u get fed up enough to call back and argue with a bunch of #s over the phone for another hour! So... After argueing with these "technicians".. They still give you another number that u have to call to get the real technicians to come out and look at it... And they give you a 4 hour time span that they will be out... So if you work 8 to 10 hrs a day you can never make your appt... I tried to get them to just take it back but they will only give you a replacement and thats only if they deem it to be out of commission... So basically you live with out hot water or u buy a new 1... Not whirlpool!

we have purchased washing machine on 8th april 2009 but from begining machine was'nt working properly we lodge the complain and service engineer came and adjusted something but the problem was not solve, it took about 2 months, we again lodge the comlain .The complain numbers are as follow N-P [protected], and the latest one is N-P [protected].We are everyday followed and being assured the service engineer will come and attend the problem but nothing is happening.THIS IS THE HEIGHT CARELESSNES FROM YOUR PART, after byuing such a costly machine customers are regularly facing the problems and manully washing this is totally inhumiliation. please look in the matter imideately.

Hello,

We have bought Top loading, fully automatic Whirlpool washing machine. From last few months, it wobbles while rinsing starts and stops. We have to hold the machine tightly till it finishes the action so that it won't fell from the stand.

We laudged complaint for this in the month of Sept. Complaint number is : PN0909007508. Nothing happened after that for 15 days or so . When we called, the call center support representative told us that the complaint is closed.

No idea, how did this happen!

We again laudged another complaint on 3 rd Oct.09 - No. is : PN1009000839. Finally after 4-5 calls to support representative / call center executive, finally they sent a junior guy who was so arrogant that he started quarrelling with us as soon as he just saw machine. He was told the PCB is dead. We even don't know what a PCB means ( being an Engineer, i thought it is the a electronic circuit board, but I was wrong : Its the display on machine ) ... So, his point was : we complained as the PCB is dead. he stated arguing with us and pointing out fingers at me. What a representative sent by Whirlpool ...

He was miscommunicated by call center rep or he mistakenly mixed 2 different customers' problems. We don't know ... But he was so arrogant, he left home saying will come again to fix this problem.

Till date neither he has come, nor support guys have replied . Now, this complaint again is closed on their own. We came to know again after when we tried to reach support people. They assured us, they will send some one senior from the team.

I don't know what CRM software do they use which closes the complaints automatically without resolving problems and how they use / misuse their internal communications!

I don't expect such a service from such a renowned brand like Whirlpool. Instead of paying Lakhs of Rs to the brand ambassador for marketing and sales, i request whirlpool team to take care of their existing customers first and resolve issues. It definitely adds value to your existing customers + new customers acquisition.

Its almost more than 2 months from the date of laudging first complaint. We have not seen any positive ( ? ) response other than call center executive saying, please laudge the complaint for just one more time... For how many days should we expect same reply and no resolution of the problem!

Best Regards,
Snehal.
[protected].

Purchased one new refregeretor from Metro Cash &carry, kolkata. on 01/11/09
The product Code is 11642CLXPLUS4S; Sl.No.INA093106443 on opening the covered packaging the Door key was not found.
Please provide the missing item

Ranjana

Hi, I have bought my Whirlpool 'ice magic' 460L double door refrigerator in March 2005. The customer service is really sloppy. On Saturday Oct 24th we noticed that the refrigerator has stopped cooling spoiling our milk. We lodged a complaint via [protected]. The complaint number is 14545. the problem was supposed to fixed in 3 hours but nobody shows until after 48 hours. We are given few numbers to contact in the mean time which are all fruitless. The person comes checks on Monday Oct 26th at 3PM, says the freezer is working and I should check for 2 more days. I refused since 2 days have crossed since I lodged complaint and nothing better has happened but all my curds soured up. The milk spoils and curd sours again. I had to move my green vegetables to relatives fridge in another building. This service person says he will let his supervisor know and they will send somebody to clean some gas pipe. I don't understand, the service man who comes are not equipped to fix is it? How many people will evaluate before somebody actually fixes my problem. If the service person is not capable of fixing all issues why are you sending him? to harass customers further? Not at all happy with Whirlpool service. Will not recommend their products and will not buy their products in future.
Similar problem happened in Feb 2009 and replaced a bimetal- 455 part for Rs. 2000 + /-.
Thanks
Radha

Hi,

I had purchased a brand new Whirlpool split A/C (1.5 tonne), Whirlpool Mastermind deluxe about 2 months ago for around Rs 22, 000/-. It comes with a 1 year warranty on the indoor unit and a 5 year warranty on the outdoor unit. This unit was purchased in Chennai and is installed in my home in Chennai.

In less than 2 months purchase, the A/C stopped working. i.e., everything seemed to work, but the cooling was not there. I called the customer service and explained them the problem. They sent some service guys to our home the very next day. Those service guys examined the A/C and gave a report to the Whirlpool customer care that the Outdoor unit has a problem and has to be replaced. Those guys mentioned to me that the Whirlpool company will replace the outdoor unit in 3-4 days.

But I have been waiting for more than a week, no proper response from the customer care. They keep repeating the same thing over and over, "We have escalated your problem, they are looking into it. The Delhi Office will approve it and once we get the approval, we will deliver and install the new unit"
But they offer no ETA at all.

We are living with the kids living in a hot area (around 36C) without the A/C. The fans keep circulating hot air around us. We can't even have the windows open during the evenings for fear of mosquitoes.

I had purchased the brand new A/C just to avoid all these kinds of hassles. But this is what I have been experiencing!

My house owner had complained to me of the unusually large size of the outdoor unit and the terrible noise it makes. He asks, "Do you want the people in your neighborhood to sleep peacefully or not?"

He suggested to me to go for "Good" brands like Onida, Samsung etc. He has been having a Onida for a few years now. It is as noiseless as an indoor fan. very compact and beautiful. The room chills within 15 min.

I know Whirlpool is the leading Home Appliance maker in the world. Whirlpool US's top of the line models are awesome (I had lived in the US for the fast 5 years and used some of them). But Whirlpool India is crap. Just take a look at their product manual and you will know. They can't spell anything correctly. No grammar, no proper pictures... products are made of cheap plastic.

Overall judgement:

Whirlpool India Product: Total Crap
Customer Service: Crapy
Price: Exorbitant for the piece of crap they are providing

DO NOT EVER BUY A WHIRLPOOL INDIA PRODUCT IN YOUR LIFETIME and PASS THIS MESSAGE ALONG TO ALL YOUR FRIENDS AND ACQUAINTANCES

My whirlpool cabrio is 20 months old. the elect. panel has already been replaced, and it leaked water from the bottom. I hate this washing machine for the fact that it does not clean clothes. Anything dark will come out of the washing machine with residue on it. Clothes and sheets look dirtier when they come out than when you put them into the washer. I washed a set of king sheets, several times, and they would come out with DRY places on them! Deodorant marks under the arms of shirts never come out. My family is big on sport fishing, up until I bought this $989.00 Whirlpool Cabrio HE Washer (Piece of JUNK), I never had problems cleaning the fish smell out of clothes. Since I purchased my new whirlpool Cabrio HE, I have to wash clothes 3 times to get the smell out...oh, that's after I do a soak. Whirlpool stands behind this product saying it works properly because the computer doesn't show any problems when they hook up and do a scan...I have asked the technician to smell my clothes and tell me if they are clean, , , they decline. Towels never smell fresh either..Oh...and I spend about $8.00 a month on washing machine cleaner to keep the horrible smell out of the washing machine; I never had to clean my old agitator Whirlpool. I am thoroughly DISGUSTED with this machine. Do NOT BUY A WHIRLPOOL CABRIO HE WASHER...IT IS JUNK!

i am havin whirpool refrigerator and has been into whirpool care plan HPO1108186 with effect from 22july 2005, valid upto 11july 2011.like your good name nd after sale services, i am sorry to inform you that inspite of repeated request complaint since 25august 2009, my refrigerator has not repaired plastic belt for supportin lag..
due to this my inside dispening bulb regularly gets fuse .i hence request you please arrange to my complaints and replace neccesary computant my last complaint no.JP0909955212 dated on 30 september 2009.
please treat it as early as its urgent

thankin you
manoj kumar jain
175-A, laxman colony,
shyam nagar,
jaipur-302019
phno.[protected]

my wirpool ac complaint is not being resolved dispite of numerous complaints to the service center.all the call center people just try to make fool out of you by giving false commitments and unjustified excuses.i have been complaining from last 4 months for compressor tripping.noise, swing not working, remote problem but to no wail on deaf ears of the company.none of the companies senior executive comes forward to attend the complaints of the consumer like me
i request the company to please resolve this porblem as

I had bought a whirlpool 310 l professional deluxe refrigerator on 2 nd, Sep, 2009. With in 10 days I noted that it was not cooling below the maximum temp. I registered my first complaint with the customer care on 15 sept, an engineer came and said it is not working because of voltage problem anyhow he started the fridge on maximum. again next day the problem occured and I complained, the engineer called up to know the problem and said its thermostat was faulty.after two days some other engineer came and said sensor was not working properly. He brought the fridge in working condition and left. Next day again the same problem reoccured, two days back when I complained they said the Engineer has not yet filed the report and your problem will be solved today itself. That day and next day no one came and when I called the customer care today They Have given me another complaint no. Now in total I have 3 complaints nos that is, HR0909003876( 15 Sep), HR0909004871, HR09006856 and I am unable to understand how to get the problem solved.Kindly help me. I am writing this complaint from Faridabad.