The complaint has been investigated and
resolved to the customer's satisfactionResolved Whirlpool / Over The Range Microwave — door cracking
resolved to the customer's satisfaction
The door frame cracked around the front of the microwave door and ran down underneath the door front, to the back of the seal. I bought this at Lowe's and purchased the extended warranty for 4 years.
I called Lowes On 1/12/09. After being scheduled three times for someone to come - they don't show up, being promised a call back, being promised a new door, then a new mircrowave, because the price of the door was almost as much as the microwave, they called today - 2/18/09 to tell me that it was a cosmetic defect and this is not covered by the extended warranty. I asked them how they knew it was only cosmetic, since NO ONE had showed up to look at it. I got a bit cranky with them and asked to speak to a supervisor. I'm still waiting for that call.
I wouldn't buy the Whirlpool and I wouldn't buy the extended warranty from Lowes.
More Whirlpool / Over The Range Microwave Complaints & Reviews
- Whirlpool Hot Water Heaters - product is junk, they don't honor warranty and the customer service sucks!
- Whirlpool Gold Series Refrigerators - Model Gs6shexnl00 - electronic control pcb know defective by whirlpool - will not recall
- Whirlpool / Cabrio Washer - wpw
- Whirlpool India - Mastermind Refrigerator - non-functioning refrigerator