Whirlpool
Reviews and Complaints

I am dissapointed with the Whirlpool prodects we have. We moved into a new home 4 years ago. The home had brand new Whirlpool appliances - double oven, dishwasher, and refrigerator. First the double oven went out in less than a year. A repairman came out and repaired it because it was under warranty. I believe they installed a new thermal fuse. It lasted until a couple weeks before Easter and the stove went out a second time. We called Whirlpool (We had a certified electrician who stated the part number of the part needed for that stove by the diagram on the stove. The person on the other end said that part number did not match what the manufacturer had in stock. In other wise there is no such part. Since our friends could not get the part needed, disconnected the broken oven so we could use the good one. Also we almost had a fire in the house. The element kept getting hotter (whiter). I turned the breaker box off and the oven started to cool down. The double overn broke down three times in 4 years.
2) We had a Whirlpool dishwasher. It broke after 3 years and we had to get another one. We bought an industrial washer (KitchenAid). In less than a year the motor went out on it. Did Whirlpool buy out KitchenAid? My point is in three years the Whirlpool dishwasher had to be replaced.
3) We also own a Whirlpool refrigerator/ freezer, side by side. First the freezer went out and then the refrigerator stopped working. We had someone come in and he said the relay went out in it. We had a friend do it because we were told the warranty expired on the refrigerator and it cost us $100 just to have one of your servicement come out, so we had a friend look at the refrigerator. The frigde works fine now.
My point in this is we have three Whirlpool products and three of them broke down. I realize things will break down, but in this short of time? We owned a used stove when we married in 1979 and had it until 2004. The only thing we had to do on it is replace the heating element. One or two of the burners did not work, but they broke after the year 2000. We are very disappointed in your products.
We did not feel Whirlpool was a great help to us when we called and asked for help. We will probably get other products other than Whirlpool.

Sincerely,
Stephen Giegerich

I asked Whirlpool for replacement part for my range/stove and was informed that it would cost me $484.00 plus $69 for special handling. This is blackmail and highway robbery combined. They gave me a clear message that they do not want to support spare part end of their business and now I have no choice but to buy from a non-American company that honors their obligation properly. And this is not the only such incident with our Whirlpool products. Previously we have had problems with their washers and dryers and received shoddy response from them.

I highly recommend people to stay away fro Whirlpool products. Period.

I purchased a front loader washer and dryer from rent a center in Ironton Ohio under the conditions that they were in good shape. Well it took them 3 days to find a washer and they found it at the ashland ky store. I specifically asked them to make sure that they were in good shape. Because they claimed that they did not have new ones. And i want to buy them not just rent them. Well of course they did not have new ones so they claimed that these were in good shape. B-4 they even got off the truck...i called because they were scratched up all to pieces and also had big dents in the dryer! They stated to me that they would look for more but they are not carrying this product no more. But they stated to me that they have new ones on the Cabrios front loaders and they would see what they can do./As to my surprise they were going to be double! on the price of what i was already paying! i explained to them that I want to eventually buy them and i do not want someone else's problems! Well I have contacted customer svc to no avail and never got a call back! So I spoke to the salesman again today and he stated that the GM will not let me have the new Cabrios for the same price or a little more than I was paying... so I told them that to come and get these cause i am not going to have something that does not work like it is supposed to and the washer will not ring out properly and the dryer is knocking on the top of the drum! It is not my fault that these are abused by other people b-4 I got them and I should not have to have someone elses problems! They should go ahead and honor the Cabrios to me since the advertisement states they the merchandise is new! And I will certainly tell others not to go there to get their merchandise because they do not back up their word on nothing!
Deborah Adkins

I purchased a whirlpool washing machine in the year 2007. Upon having my repair issue's & purchasing a waranty renewal agreement, (after the repurchase) I was then informed that I wouldn't be able to use the service due to other administrative details.

I called whirlpool's hot line for customer service, only to find very rude unconsiderate sales person's with little or no regard to customer service. The only human response I was to encounter that day was very rude man with small concern for a paying customer. I was literally hung up on twice, & not until I insisted on a refund was I given any decent response for my concern at all. The same man who hung up on me had the odassity to insinuate that as a costomer of whirlpool I hadn't had the comprehensive ability to use my warantty information in the correct manner, (as if there is actually a correct way) and that was actually why I was having problem scheduling service.

I am very disgustd with the experience I was forced to endure & I hope that anyone else who has had the same problem will benifit from this copmlaint.

January 26, 2008 we purchased a Whirlpool Built-in convection oven. Cost 1500.00. February 26, 2009 oven quit working. Have been trying to get assitance and/or answers from Whirlpool techs. But since my 1 year warranty has expired they don't even want to waste their time talking with me. Other than to tell me I should have purchased the extended warranty. Well maybe I should have, but after spending 15oo.oo for what I thought was a superior product I expected the oven to last longer than this. Especially since the Oven that was replaced was 30 yrs old (Fridgeaire) and was still working (never had a problem, didn't even replace the elements) - I just wanted to update. Bad mistake. Anyways what happened with this new oven (garbage) was the Thermal fuse failed. This is a tiny tiny part, made of aluminium and a coupla small wires (not complicated at all - probably cost 2 or 3 dollars in materials to make) so I go to Sears canada in Halifax (Parts store) and they sell me the replacement part for $85.oo) Here I am ripped off for the second time. "Fool me once - Shame on you Fool me twice - Shame on me" Good words to live by for sure. Anyways all that being said I am glad that I have had this happen when it did as I am now looking to purchase a new washer and dryer and had, up to this point, planned on purchasing the Whirlpool front loading W&D - But now I know better. You think you're spending big bucks to get a high quality product, but this is certainly not the case with whirlpool, all they have is the big price tag, and they forget the "high quality" part of the deal. One thing I hope comes out of this recession is that these manufacturers (who don't have any or very poor customer service) (take a look at GM and learn from their mistakes) won't be around for long, they are ripping off the very people they need in order to survivie. Please please reconsider before purchasing any Whirlpool product.

Signed a very very unhappy Whirlpool customer

The door frame cracked around the front of the microwave door and ran down underneath the door front, to the back of the seal. I bought this at Lowe's and purchased the extended warranty for 4 years.

I called Lowes On 1/12/09. After being scheduled three times for someone to come - they don't show up, being promised a call back, being promised a new door, then a new mircrowave, because the price of the door was almost as much as the microwave, they called today - 2/18/09 to tell me that it was a cosmetic defect and this is not covered by the extended warranty. I asked them how they knew it was only cosmetic, since NO ONE had showed up to look at it. I got a bit cranky with them and asked to speak to a supervisor. I'm still waiting for that call.

I wouldn't buy the Whirlpool and I wouldn't buy the extended warranty from Lowes.

First mistake: I purchased a $$$ Whirlpool Water heater from Lowes. I paid an electrician $$$ to install it. It did not work. We placed it back in the box to return it to Lowes. When I returned it to Lowes, Lowes asked me to call a 1-877 number (customer service in India). I was told I was not allowed to return this water heater to Lowes. This item was faulty from the factory. No where on the box does it say "Do Not Return To Lowes." There is a sticker on the tank, but I bought this item in the box, and so my second mistake was trusting Whirlpool and Lowes. Had I read all these complaints about Lowes and Whirpool. I am out the price of the waterheater, paying an installer two times to install a water heater.

Why is Whirlpool still producing this junk? Why is Lowes selling this junk? Can someone stop them from screwing every unsuspecting comsumer?

I have purchased whirlpool washing machine 6th Sense, Model no.7230 on 07.04.04 bearing sl. no.INB040303429 from Pramanik Enterprises Pvt. Ltd. Haldia Township Haldia-721607 . It has 2 years warranty plan, i have also taken 3 years additional peace of mind service plan so in totality 5 years warranty plan which will be valid upto 06.04.09. But at Gandhidham Authorised service centre has charged me Rs2400/- for repair on 19.01.09 & not recognizing 3 years Additional peace of mind plan Reg. Form no. CPO4, sl no. 157244 issued at Haldia. kidly help me so that my 3 years additional peace of plan may be recognised at Gandhidham service centre & i could get back repair charges .

My email id
vijay [protected]@iocl.co.in

We bought a whirpool slide-in range model wgy397lxub0 at an authorized retail store in mid november 2017. we received it by the end of november and we took it out of the box to check for any visible damage and there was none. we had it installed by a qualified technician after the new kitchen cabinets where in place in the begining of decembre 2017. it worked nicely during x-mas and new years eve seasons. then on january 12th, 2017, I had a misshap, I guess it can be called a fairly regular kitchen accident. I dropped a stainless steel ladle! as I grabbed and turn around I accidentally hit the frameless template glass door with the cuppart of the ladle. surprise: the glasss crumbled into thousands of tiny little pieces as I stood there in disbelief. after all a kitchen appliance shoul whistand that kind of accidents.

We inmediately called whirpool customer support center [protected] which is the only option we have over here, since we cannot request assistance online. they told us to call an authorized whirpool service and warranty shop: servimag. so we did, and to our surprise, the service rep told us that they did not had the replacement part on hand, that if it ordered from whirpool it could take up to 6 months to get it. we complained, because that is a fairly new model in venezuela, so he told us that we should call whirpool customer support center (again). to make a long story short, we spent most of last week, even on saturday, touring all known to us whirpool retailers to try to get help.in a couple of the stores they explained to us that that glass must have been suffering from material stress or fatigue, which wasn't visible because it's not suppose to break like that by the accident. so they recommended we call for the warranty, and that that was perhaps a faster way to get the problem fixed.

On monday january 19th we called again to whirpool customer support [protected] and our call was taken by a mr. ramses piña who, to our dismay told us that he did not beleive our account of the fact (as to avoid the warranty). we told him that if that was so, we just wanted to get the part to purchase it and have replaced, but he told us again that we should call the the whirpool authorized service shop (again servimag), so we did once again. but the answer was again the same. the manager told us that he will get back to us and tell us how soon could we get the part. we are still waiting for the call.

Meanwhile, I have been trying to purchase the replacement part (its comprised of three pieces) onlie. but whirpool, or any part dealer in the us ships outside the us.

In sum, poor quality of product, aand even worst customer support service or response from whirpool.

My problem started off the same... lights flickering and buzzing noise, and when I removed all the lightbulbs the display would come back on and the buzzing would stop. I tested all the bulbs and replaced the one that was burnt out. The lights started flickering and the buzzing noise persisted. The noise and the lights finally stopped for good, after about 10 minutes of fuzzing with it. The next day I came home from work to find out that the entire frig/freezer had shut down and everthing was defrosting. It would not have been so devastating if my chest freezer hadn't quit two weeks earlier.

After reading many postings on the web, I discovered this is a common problem with Whirlpool's side by side frig/freezers. Why hasn't Whirlpool done a recall? This is poor workmanship, plain and simple. What should have been a simple lightbulb change has turned into... replacing a circuit board...replacing spoiled food and time missed from work. I bought a Whirlpool thinking I was buying the best. What a joke.

Model # GD5RHAXNB00

Well we bought the Whirlpool Deut Front load washer and dry set 4 years ago and after 2 years the washer started acting up but we managed to get by with it. After all it cost us $2400 for the set and we were not about to buy another one.
Ok to the story:
My wife was doing a load of laundry one evening and noticed a burning smell around the washer. I unplugged the unit and had a service guy in the next day to look at it. He took out the Computer control Module and opened it up only to find the circuit board was getting so hot it actually started to burn the plastic case. Here is a picture of the unit:
http://i202.photobucket.com/albums/aa294/newfie4ever/PICT0162.jpg

Now lucky for us we stayed home that evening or it could of caught fire and burned our house down. I sent Whirlpool an email stating the problem and also the picture expecting them to at least ask for the part back so they could check it out but nope, they don't care after they get your money. All I got back from them was this:
"Please accept our apologies for the difficulties and inconvenience you have experienced with your Whirlpool washer."
Great company hey. Well I will never buy another one of their products again.

In 2003 we bought a water heater from Whirlpool. It was a 50 gallon LP water heater. We wanted a 40 gallon but the store didn't have any in stock. Two years later the thremal coupling went out on it so I had to go 35 miles one way and get a part for it, send the reciept in and get a refund from Whirlpool. Now the same part has gone again. It has been a real circus trying to get anything out of them and several phone calls to our Lowe's and Whirlpool. Every time you get a person that does not speak good english and you can half understand them. We will have to pay shipping for the part because it is a rebuild kit for the same part that went 2 years ago. Now they knew this and told us of a part we could get from Lowe's but our Lowe's has told us that they have ordered this part several times from Whirlpool and can' t get it in. Now I have ordered the part which I think is unfair since it is faulty workmen ship on the part of Whirlpool. How many times am I going to have to go through all of this. I don't recommend any one ever buy a water heater from Whirlpool nor will I ever buy one again. You can't get any customer satisfaction from them. Not only do I have to pay 15 dollars and something for overnight shipping but it takes 2 days to get it so I am without hot water again for 2 days. Why did I pay almost 300 dollars for a water heater that I have to keep sinking money into. I am so disgusted with these companies that are like this. Why are they like that and why can't we the hard workers in America ever get any that is deacent these days?

Whirlpools Gold series refrigerators have a known problem with their Electronic Control Printed Circuit board.

The Original Part Number is: 2304056

The replacement Part Numbers are: 2304095, W10135090, or AP4334000.

By searching the internet you can see that there are numerous posts about this part becoming defective. Numerous people that bought the Gold series Model number GS*SHEX**** are experiencing the same problem with their refrigerator side light and LED temperature control module not performing correctly. Yet whirlpool has avoided sending out a recall on the part or offered to field replace the part for free. Instead, Whirlpool has modified the printed circuit board and has passed both the hassle and repair costs on to the customer.

Nice Going Whirlpool... see if you ever get my business again. Personally, I think a class action lawsuit is needed.

I purchased a Cabrio in February 2007. The machine never worked and the repairman sent out 3 days later said he did not know how to repair it! After pestering Whirlpool and Tasco from whom I purchased the machine for 3 weeks, I finally received a new machine a month later. This machine worked great until 3 weeks ago - it is now less than 20 months old. Because it is outside the 1 year warrenty, Whirlpool will do nothing. The extended guarantee is in force but the part is on back order. No service person has come out to check out the machine, they have diagnosed over the phone that it is a broken pump. The part was finally ordered 5 days after reporting the malfunction and I was told I was fortunate that they had been able to locate one in the U.S. Apparently the pump is on back-order everywhere and exceedingly difficult to get. However, Whirlpool refused to send it by courier, saying they weren't set up to do that - can you believe? I was told it would be a maximum 10 working days. The 10 days came and went and the liason at Whirlpool was awol. When finally tracked down 2 days later, I was told that the part had been sent to Calgary, not Toronto. Again, no one returned calls. Finally today I'm told it has been sent from Calgary and will be with the service company sometime tomorrow - Friday but maybe not til Monday or Tuesday next week...4 weeks after first being reported. Don't have any faith it will happen. Thanks Mom for letting me use your 25 year old Maytag. Don't buy another one though if it breaks because Maytag now owned by ... Whirlpool!

A little over 2 1/2 years ago, I purchased a brand new front loading Whirlpool washing machine (Whirlpool LHW0050PQ) with stacking dryer. About a month ago, it stopped working (the warranty for the machine was 1 year, so it is no longer covered). The power would come on - but the machine would no longer begin wash cycles (the Start button did nothing). I had a repair person in who took several visits to diagnose the problem. In the end, it was determined that the machine required a new control panel. The control panel cost over $500. With labour, I have spent approximately $800 now. When the part was replaced, as soon as the repair person left, I did a load of laundry, only to discover that the problem still existed *exactly* as it had before. I called the repair company - who wanted to take the machine to their shop to diagnose it. What they found was that the new part had almost instantly shorted out as soon as the machine was used for the first time after replacing it. They contacted Whirlpool technical support who told them that something in the machine must be causing the short. According to the person at the repair shop that I spoke to, Whirlpool offered to give them a door latching mechanism for free for the washing machine so that they could perhaps see if it was causing the short (my repair people did install this part). In addition, Whirlpool gave me a new control panel (a new $500 part to replace the one that I bought that had burnt out - because it was still under warranty as a new part purchase). I now have the washing machine back and it seems to be working, but I have no faith whatsoever that it will continue to work for any length of time.

Here are my concerns:
- obviously, it positively sickens me that I would have to spend $800 to repair a washing machine that is only 2 1/2 years old. The washing machine was not cheap. I thought I was buying quality. This obviously wasn't the case.
- upon learning that the replacement part would cost so much, I would have just bought a new washing machine (not from Whirlpool!). However, the repair shop explained to me that my stackable Whirlpool dryer was only going to fit on top of a Whirlpool washing machine. So, to replace the washing machine would mean that I would also have to sell my dryer. Weighing the pros and cons of the situation, I decided to fix the washing machine even though it positively sickened me to give Whirlpool another cent. I find it equally repulsive that, when one buys a stackable unit, they're basically stuck if one part of it fails (this would be more acceptable, of course, if the machines lasted considerably longer than 2 1/2 years).
- when the repair person first brought the replacement part to my house, he mentioned that the replacement part was now being sold as part of a kit (control board with motor board - that's how they had purchased it from Whirlpool). He mentioned that, when parts come in a kit, it usually means the company has had problems with the part (so they sell the parts in a way that makes the many repair jobs easier). If Whirlpool has been having problems with this part, I have to wonder why they wouldn't instead compensate customers who'd bought the part in the first place. The fact that the replacement part had *exactly* the same problems as the original part makes me wonder the exact same thing.
- I have to wonder how much Whirlpool is making off of these replacement parts. It is absurd to me that any washing machine part should cost $500 - unless, of course, the company selling the part is marking up its value considerably. I really have to wonder if this isn't part of the company's business model: selling units that fail shortly after the warranty expires and then selling the parts required to fix the units at a jacked up price.
- related to the above point, the $500 replacement part has a guarantee of 3 months. Three months for something that cost over $500! In other words, if the part goes again in 4 months (and the machine's history tells me that this is a great possibility), I am completely out of luck again. I have never - ever - spent $500 on something that didn't come with a guarantee that wasn't at least a year long. You can buy a $30 toaster anywhere and it comes with at least a 1 year warranty! But I guess, considering what I believe to be their business model (see above), I'm not really that surprised by this.
- I am extremely confused by Whirlpool technical support's involvement in this. You would think that the nature of their involvement was an admission that something in the machine had caused the $500 part to go in the first place. This is especially suspect since they offered another part for free to try to make that determination. I just have to wonder why I should have had to pay $800 to replace a part that was caused by a fault with the machine in the first place.
- I have spent $800 and been without a working washing machine for over a month now. That alone is ridiculous. But, to add potential injury to insult, I now have a washing machine with parts that have proven to short out because of a deficiency with the machine. In other words, I now have to wonder if my washing machine is going to catch fire every time I use it!

I have written to Whirlpool 3 times now about this situation. All they really told me in return was that they appreciate my business and that they have added my concerns to their database. I don't think I need to explain to anyone what little consolation that has given me...

Boy, am I glad I found you! This a&e repair outfit is such a scam I am surprised a company like rca/whirlpool deals with them. Why hasn't some attorney general shut them down? I am now in the process of getting them to honor their 90-day repair warranty for repairs which I paid for less than 30 days ago. After reading all of the complaints I now know enough to stop payment by the credit card company and not let them back in my house.

Whew!

I HATE this microwave! We purchased it 4/05 and it has not gone a single year without a repair. After the warranty expired, we bought insurance every year! The most recent breakdown was 9/29/08 and it had to be taken to the shop. We got it back 2 weeks later and it worked for 8 days. We've had magnetrons, inverters, circuit boards--you name it--replaced. Including this latest repair, insurance has paid out $1600+. Better them than me! I asked for a replacement and got a runaround. I figure they'll wait until the piece of junk is more than 5 years old when the prorate drops to 45% towards the cost of a replacement. I also emailed Whirpool and told them what I thought of their products. They said they were sorry I was having problems. Would you believe they thanked me because they said this information helps them build better products! Unbelievable! Whatever you do, don't buy a Whirlpool. And be aware that Whirlpool also makes KitchenAid and some Kenmore products and I read that they're thinking of buying Maytag.

I went to conn's to buy the best washer they had in the store, we paid $ 1300 dollers for both washer and a dryer. From the first day we got these thing we have hade to get some one out to work on the washer it has not work right yet. We have ask for a new one they would not do it. I have a disable child at home that's in a coma like state this washer is needed every day to keep his thing clean. I have ask conn's over and over for a replacement washer no one seems to care about our needs or our feeling. We use all the money we had on these thing to get some trash ween we were told it's the best. The only best i've seen is the best replacement part user not happy at all calling the store to only get the run around every time. Ill never shop at conn's again my god bless

Customer service - whirpool spain
Whipool customer service in spain gives no answers to problems after first repairing. they came to repair my fridge ant I paid for it. however, the appliance has problems again (two days after first repairing) and no the local customer service eslaset nor whirpool in spain has answered our calls and emails to repair it.
My fridge has been malfunctioning for more than 2 months. it is really problematic and nobody seams to care about it.
Please, be careful when you buy a whirpool appliance. the quality of the customer service is vital, and whirpool service does not solve problems.
thanks.