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We purchased the washer from Lowes back in January. After 2 weeks, we realized we had water in our bedroom. After investigating, we realized that the drain hose had a small leak. Contacted Whirlpool customer service and they told me I had to fill out a claim form, get 2 estimates, return the hose, and send all the paperwork back. Whirlpool told us that the hose had to be sent to the manufacturer for testing. It has been 2 months and are still waiting for them to take care of this problem.
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Keep pushing for an immediate resolution, and escalate to a supervisor if needed. Clearly explain that you’ve been waiting long enough and demand quicker action. If they don't move on this soon, consider filing a formal complaint. Don’t let them drag this out.