eDreams

I have even more interesting story for this company which is using "the latest data encryption techniques to ensure that your purchases will be absolutely secure".

I was in the process of switching to another bank as was offered a better package. Got regular visa card with them. Moved some of my funds onto it.

The card was brand new I did not even use it in any physical shop in Denmark. Found some good deal on edreams and recomended by friends advice purchased the ticket. Copenhagen-NY. It went through all right, no requests for additional info, or pass check etc.

Card was put aside for some time and this very single time used on edreams.com. It was laying home basically.

Few weeks after I get debit on my statement, one for edreams flight purchase the exact amount of booking and one more for amount similar to edreams purchase with difference of few euros.

The company charging me strangely enough is also originating from Spain and i get the bill for some hostel payment in Barcelona.

I dont know how to explain this, since my visa is brand new, I didnt go to barcelona and it was laying at home in Copenhagen all the time, so i didnt even use outside, so somebody can misuse it. The only purchase was done though internet and on edreams.com

Luckily enough My bank covered the amount for me and it was obvious credit card misuse, but i am very doubtfull about edreams so called the latest data encryption techniques to ensure that your purchases will be absolutely secure.

edream is1 a rip off! Searched for flight to jamaica in August on their site. Showed $511. When I paid with my credit card I noticed that they charged 64 additional dollars booking fees for the two tickets. Plus my bank charge an additional 32 for international finance charge. When I speak to their representative I can get nowhere as they are just telephone operators from Asia. I am not crazy to go and buy ticket plus these charges from a third party when others are not charging fee and the customer pays what is published or promised. We have to stop edreams. Consumers protection is urgently needed. We are being abused! Help! Help!

Dear,
I notice you experienced a similar issue with Edreams as me. I am doing all the necessary to get a refund from them and I see it as my task to prevent others from making the same mistake and buying a ticket with Edreams. Therefore, I created a Facebook group to increase pressure on them and I would like to invite you to join this group: “Edreams: you get a scam while expecting a dream” via the following link:
https://www.facebook.com/groups/768037453226970/
Kind regards,
Céline

I booked 2 flights with eDreams and had to cancel them immediately because my bank, (Bank of America) froze my account for security reasons, even though it is written all over my account, DO NOT FREEZE FUNDS WHILE TRAVELING, a reoccurring problem with BofA. I immediately contacted eDreams and asked that they cancel the flights for I was 500 miles away in a tiny village at the Pyrenees Mountains in France and had to leave by train immediately to catch those flights. When I could finally reach the bank in California, (very hard on a Sunday in France, the next day Sunday in the US...and no touch tone phones in the village which is the only way to release the hold!)...2 days later!...I told the bank not to pay eDreams, but they made mistake No. 2 and paid them automatically when they released the hold. Next I go to eDreams, 3 Emails later they respond saying...No, we don't give money back for cancellations!

Guys...this is how big companies make money! It is corruption and no one takes responsibility for the disruption and chaos they create in their patrons lives.

Posted by Nancy Cuevas Guzman

booked direct flight chicago to dusseldorf
ebookers did not inform me they had made a mistake with the booking
there are no direct flights with united airlines from chicago to dusseldorf
flight was brought fwd and went via frankfurt nearly missed flight
very annoyed with the poor service

be aware, the same company -edreams now operates also in Germany!
I wanted to book a holiday with a car, at the end it was without car, asI asked by phone, thez told me it is no car, I reset the booking, had not signed the booking, but they want me to pay for a not booked holyday!
Nice ?

This company is a terrible nightmare. I've booked a ticket and received an email stated that my flight booking was confirmed but the payment was pending.But the next day I've called my bank and they told me that the transaction is successful. Then I called eDreams and asking about my ticket and again they send me another email asking a copy of my passport and both sides of my credit card. This is so ridiculous! Because of security concern of my credit card I refused to proceed the purchase. So I asked them to cancel my booking. They told me that the money is still floating and they will refund back my money but when I've checked with my bank statement, they transaction is done. When I've come cross to a lot of complaints about eDreams I'm freaking out. Because it was a lot of money to me since I've booked a flight for three person. Now I'm still waiting for them to refund my money back and eDreams has lack of security system in their ebiz. This is sucks! No more dealing with eDreams.

I was charged 89€ by eDreams for a Prime Membership renewal that I did NOT authorize.
I cancelled it right away and requested a refund, but I received no response.
I need the full refund of 89€ and confirmation of the cancellation.
This charge was unauthorized and the company is not providing assistance.

eDreams deliberately avoids the customer until enough time has lapse then refuse your refund claim. Their app redirects you to the same page making it impossible to cancel. You will waste more time and money on calls as they delay you with extensive excuses. eDreams have no intension of resolving your issue, especially with refunds.

I called the customer service phone number and was on hold for 3 hours and a customer service representative never came on. Just promotional information nothing about customer service. Have been on hold for 53 minutes as I write this.

This is crock of [censored], as well as dreams. They’re thieves and you could be on hold for an hour or longer and still not get through. This is such bs that you have to call them to be able to cancel. These people should be reported all over.

Hello all,

Edreams charged $69.99 to my credit card without asking me and there is no e-mail address I cant reach, phone number they provided kept me wait 20 minutes and after they connected to another department who are never replied after waiting another 30 minutes. Be aware

I calling four time for cancel prime but i can't because this people no want cancel prime.I tried online but the same I can't CANCEL PRIME .

On February 10, an amount of 89.99 euros was debited from my bank account. I did not make any ticket purchases on this date.

My flight were canceled and edreams claimed they can't reach to airline to request a refund and sent me to the airline myself. While i was able to reach the airline within minutes only to hear that only my travel agency can request the reund. eDreams just closed the request and my money is lost. This seems like a scam.

I bought a ticket to edmonton, and payed but after a minute and 2 cibc gave me a fraud message about Edreams, the ticket was for 289 but theyh deducted 388

I am entitled to a refund since my flights were cancelled by the airlines

for more than 60 days dreams costumer service give me the same answer: 'we will contact you in 72 hours', but they don't and the refund never came

I have spoken to them over 10 times

I feel like I've been scammed