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TJ Maxx / random policies

Plattsburgh, NY, United States Review updated:
5
I love TJ Maxx. I would like to say I will not shop there again but I know I will with all the great deals. I wil not shop at the Plattsburg store again. The store manager at that store has decided that following corporate policy is not for her. Last christmas I purchased a tin of candy and left the tags on and it was still sealed. I had the reciept and it was 8 days later when I returned. I was denied the return with the statement that they did not return food products. I asked to see where posted. It was not. Then it was "well that is seasonal " I asked where it was posted that seasonal not returnable. It was not. I called customer service from store and they stated" that yes food was returnable when sealed and they do take back seasonal merchandise." this was for a 7.99 item I could not believe it. The solution was for me to mail back the item to corporate recieve a full refund for product and shipping and a certificut. I was told that they could not make the manager take back refund but they would. does not seem like customer service is thriving to me.
Gets better next. I recieved a birthday present from my husband of a pair of reef flip flops 11 dollars. Great deal but I did not like color and I just got a different pair week before that he did not know about. The tag was detached and stapled to reciept. Went to return and got the "we don't take back seasonal merchandise" Again I asked where is this stated? My reciept clearly stated withing 30 days full refund and the merchandise was still on shelf. It had been 12 days. The cashier stated that her manager said she could not take back that she had to listen to her and that it did not matter what the reciept said. I asked to speak to manager and another assistant manager said she could take back this time but scolded me and said that it was a one time only thing. Just wanted to share this lousy service.
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Am
  26th of Dec, 2008
Agree Disagree 0 Votes
The receipt says "Other restrictions may apply", which pretty much means the store can decide what to return and what not to return if it's not worth returning. Food cannot be resold after having been returned. After it's returned it has to be marked out of stock and thrown in the trash.

However, with the flip-flop return, that's pretty strange. The store I go to will take back anything that's in season, but if it's way out of season, and over 30 days it can't be taken back until it's back in season. (Like if you try to return flip flops in winter)
Ga
  12th of Apr, 2009
Agree Disagree 0 Votes
First of all, stores should not return food items, if they do they must destroy it due to contamination. Yes, before you start gawking, I read you said it was sealed, however it is amazing what people will do with a syringe. I am curious why you would return a food product unopened. I have never returned a food item to a grocery store. Are you a compulsive shopper? However, I do realize I may be the exception in that I try to make wise decisions when purchasing so as not to have to return merchandise.

Second, there is no store or company who would tell you to ship food back to them at a corporate office and they would mail you a refund. If customer service truly believed you were in the right they would have called the store manager and if necessary, the district manager and instructed them to return the merchandise.

Last, there would be no reason to refuse the return of your reef slippers after only a few days (within 30 days), even if they are seasonal seasons do not change that quick, but they are not necessarily seasonal merchandise. The only seasonal merchandise retailers refuse to return within 30 days is holiday merchandise once the holiday has passed, but that still does not stop customers from trying to return it, after they have used it no doubt. The only reason I could fathom they would refuse your return is because the ticket was not attached, meaning the merchandise could have been used or come from another retailer. I'm curious who's spouse would even buy them a mere pair of flip flops for a gift, sounds cheesy. I think there is more to the story than you are telling, if so, you should get your facts straight before you start bad-mouthing a company on a public website. If you do have your facts straight then I would be talking to the district manager and taking care of this problem rather than complaing about it for sympathy on a website. If this store truly treats you this way it is a problem within that particular store, not the company as a whole.

In closing, a true TJ Maxx customer knows the policy and procedure, respects the store's policies, understands why they exist, and does his/her best to comply with those policies. On the rare chance he/she has a special exception he/she goes to the store manager in a professional/understanding manner and asks for that exception, if that does not work he/she goes to the next level, district manager, at this point he/she should feel the company has done what it can to resolve the issue and if he/she still feels this was unfair, then by all means file a complaint with consumer affairs.
Gi
  6th of Oct, 2009
Agree Disagree 0 Votes
same here! It happened to us a while ago, We returned some merchandise with the receipt, complete w/ tags n all.. the store manager was very rude, told us that we should have returned the merchandise to the same store we bought it from, that he'l just let it go this time, scolded us next time we should bring it to the store where we got it n told his employee out loud n infront of us that he shouldnt accept anymore returns from other tj maxx stores..i believe that they have a policy to accept returns on any tj maxx store.. really rude.. if any tj maxx people are out there, pls. check n reprimand the manners, professionalism of your people, especially your managers, this was in cerritos california tj maxx store, oct 5, 2009(12:30noontime), Fat manager(guy).. i will never again buy in this store..
Tj
  18th of Feb, 2010
Agree Disagree +1 Votes
We return food in maryland and just stick it back on the shelf with other rat/customer opened food...
Ma
  18th of Feb, 2010
Agree Disagree 0 Votes
Wow! am I disapointed in TJMaxx! I, too, love TJMaxx. In fact it is my favorite store of all. I am not a clothes buyer usually but their linens, dishes, and cooking/baking items are great. I also buy some foodstuffsfor occasions. I live in Ohio and hope that I never have to go through when you went through. After hearing your story I am now prepared in case I get such a run-around. Thanks for sharing.

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TJX / T.J. Maxx Logo TJX / T.J. Maxx
Customer Service
Overall Satisfaction Rating

188 Reviews
770 Cochituate Road
Framingham
MA
United States - 01701
+1 508 390 1000
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