Fresco Y Mas
reviews and complaints

This has been the 3rd time I go to the fresco y mas on 3701 NW 7th St Miami, FL I asked the men in the meat department if I can get a piece of meat since the one on display are rotten and the men always give me the same response “it’s on the shelf” “if it’s not there then we don’t have it” and I happened to walk away and a gentleman approached the two workers asked for the same thing and gave it to them. I feel disrespected. Just because I’m not a man I can’t get the piece of meat that I want ?

I was over charged by 4 six packs of propel water. After i asked the cashier to verify that i was being charged for 23 six packs. She stated that the register showed 23. When i got to the car and stated to unload the water i looked at the receipt. I had been charged for 27 six packs. When i went back into the store to customer services i was told by a cashier at #1 isle, that it would be a ten minute wait for someone to man the customer service desk.

While I was shopping I noticed a customer and an employee named nesia was arguing because she was in her phone i over heard her friend said she was coming to the store to fight the customer that was very unprofessional and bad for business, I don’t see how that type of behavior is allowed and something need to be done that specific worker always have an attitude and always on the phone where is the supervision?

Frisco fresh beef oxtails on sale for $4.98 a pound Today is the last day for the sale. Went into the store twice today to buy fresh beef oxtails that are on sale for $4.98lb, both times I went I was told it was no more oxtails when I was told to come back later on that day, which I did, and was told the same thing, no more ox tails. Ask for a rain check. Supervisor, denied it. Explain this my second time because one of your employees in the meat department told me to come back later and some more will be put out came back still there was no more oxtail in the sale go off today July 18, 2023 for $4.98lb the manager will not accommodate me with a rain check. Very upset. I spent lots of money with you guys.

There are dead flies all over the food. Some packages of food are opened. (Yucca) it was like that yesterday and has not been noticed by staff. That is so grotesque. If I come back tomorrow and it's still the same, I will call the health dept. I'm Puerto Rican and that make people talk about this supermarket as if it's because it's a Puerto Rican thing as it's talked about in face book and next door web site. I take pride in my heritage and the workers should also.

I visited today 6/7/2023 @ 8PM and was appalled by the rude, behavior of an employee yelling to her co-worker. There is no need to keep someone that has anger issues, is yelling across 4 other registers to get the attention of another employee, believes she has a chip on her shoulder and belittles her co-workers by using phrases that she is superior to the other cashiers, uses obscene male sexual body parts language and laughs it off with us in line. I was shaking, can't imagine the employee she humiliated, surprised that the employee that bullied kept her composure during & after the incident. Question, how long has this bullying been going on? Who hired the bully & why is she still working there? Please tell me your cameras caught this on tape? This was reported to your customer service desk

I visited the Fresco y Mas on Sheldon Rd. & is very frustrated to get good customer service. This time they were out of the merchandise, I proceeded to get a rain check. Your clerk said "if you can't find it we are out" my thoughts ~ really.. I asked again for a rain check & I had to wait for the manager. Manager said they would not issue a rain check because she would not guarantee the price. Rain check is not a guarantee for the merchandise but to guarantee of the price.

Last week I got a rain check with no problem.

Your employees need more training.

What type of establishment allow an employee to bring her children to a work place for god knows how many hours? Shame on the store manager for allowing this to happen m, I’ve came to this location in Lauderhill several times and seen these children there a numbers amount of time, I should be reporting this to DCF because she should be home with her children not having them locked in the break room and then she goes to her designated area and was in the phone all loud and ghetto it was an uneasy feeling witnessing all of these things poor children

Hi my name is eric c i went to your supermarket on tues at 5 pm i just gotyour flyer in the mail you have lobster tail for 5 a picse i was going to get 4 i was also going to get 4 rib eye staeks and some crab legs probley 5 pounds so all total mabye a 100 dollar meal heres my issue no one spoke english and then spoke to managment and waited around for another 30 mins for food that i diddnt even get with customer service likethis you wo t be in service long

Fresco y Mas on 3401 NW 18th Ave, Miami, FL 33142. Worst customer service. They only have 1 cashier, 1 self pay machine working, if you ask for a manager there is not one at all to help you. They have the lottery lane close because they don't want to sell any, instead they tell you to buy the lottery through the machine. God forbid they have to work and press a button to sell you a ticket or count them at the end of the day. If you make a complain they laugh at the customers and they are like 5 ladies just standing around and the oldest one Mercy or Mercedes will laugh and say she has been working to much to help anyone. I would not be spending my money there ever, I prefer to drive to another store.

I went to the store to purchase an item that was in the add for $ 2.48 (cafe bustelo) and the sign was at 3/6.00 and the cashier told me that was to early because the prices was not update in the system and i need to come back later in the afternoon, the store is really dirty looks like a place from the 3rd world country, every little corner is dirty and unpleasant place to shop.

My wife has shopped at your Providence store in Deltona, Florida since it has opened. However, since the last two visits she has decided not to go back.

While in the check out line the lady ahead of her was having troulble and the cashier would only speak Spanish. Stated, "No Speak English". Aother lady tried to translate but was ignored. My wife got so frustated she left without the grocieries and went to Publix. During the next trip while she stood in line at the Deli the same problem arose. No spealk English. Second counter person also did not speak English. Finaly they called a third person up who spoke a little English. Lady ahead of my wife got so frustated she left. My wife tried and got so mad she vowed never to go back. Once again it was a trip to Publix. It was a nice store to shop but something has happened in the last few weeks, "NO SPEAK ENGLISH". I cannot believe all the people hired do not speak English. Also there seems some pleasure in getting English people frustrated.