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Fresco Y Mas
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1.0 58 Reviews

Fresco Y Mas Complaints Summary

0 Resolved
57 Unresolved
Our verdict: Engaging with Fresco Y Mas at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Fresco Y Mas reviews & complaints 58

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11:44 am EST

Fresco Y Mas Disrespect from Maria Deli associate

I benn going to the store for years I worked there as well my name is Ramon Cruz oliva the incident was the other day I'm a people person so I was helping even tho I'm no longer employed there helping a customer that recently came from Cuba when I went to the Dely) Bakery department her name is Maria tall Cuban lady said hey is that your boyfriend I said excuse me and again she replied is that your boyfriend in front of another associate because

honestly I thought you were gay 3 times responding her self . I'm not Gay first if of second that's very nasty to come from her specialy that I'm always kind with everyone there u can ask I've been going better said was for over 38 years and I will never ever put my foot there again and everyone I know I will tell them never to go there again very disrespectful she needs some manners ...

Claimed loss: She shamed me in front of another co worker

Desired outcome: That's up to you guys per me I'll never put a foot there again

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1:48 pm EST
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Fresco Y Mas - 6 pack of soda’s pepsi, ginger ale, and brisk tea

I went to this location on Friday On November 10th,2023 7:52p 3701 NW 7TH ST, MIAMI,FL Store [protected]. On the soda isle they had a sale buy 2 get 2 free mix or match (Pepsi products). $7.99. We grabbed 2 6pack Pepsi’s, 1 6 pack Brisk tea,and one 6 pack Ginger ale soda. Did more shopping then headed to the cashier. After the cashier Solange rung...

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7:09 pm EDT
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Fresco Y Mas The lack of customer service

I was over charged by 4 six packs of propel water. After i asked the cashier to verify that i was being charged for 23 six packs. She stated that the register showed 23. When i got to the car and stated to unload the water i looked at the receipt. I had been charged for 27 six packs. When i went back into the store to customer services i was told by a cashier at #1 isle, that it would be a ten minute wait for someone to man the customer service desk.

Desired outcome: The return of my funds.

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3:58 pm EDT

Fresco Y Mas Bakery

While I was shopping I noticed a customer and an employee named nesia was arguing because she was in her phone i over heard her friend said she was coming to the store to fight the customer that was very unprofessional and bad for business, I don’t see how that type of behavior is allowed and something need to be done that specific worker always have an attitude and always on the phone where is the supervision?

Desired outcome: She need to be terminated if you ask me

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8:43 pm EDT
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Fresco Y Mas - Unavailable product/poor customer service

To whom it may concern, I used to purchase the “Paella Mahatma Parboiled Médium Grain Rice” at your store number #231. Located at: 5850 NW 183rd Street Hialeah, FL 33015. For the past two months I have not seen the product on your shelves. I know for a fact that it was a high sales volume item. Before I contacted you, I contacted Mahatma and here i...

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9:26 am EDT
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Fresco Y Mas Sea food

Last August 16 I bought five packages of salmon filet on Fresco y Mas(9:22 pm)

When I arrived to my home and try to storage the salmon on the freezer I realized two packages has different colors and I opened it and smell very bad the I decided to return this two packages to the store (10:16)

Two days later when my wife try to process the another's packages of salmon filet she realized that smell very bad and reviewed the another two and the same at this time she decide to trash on the container outside of my home the products

When she told me what happened I decided to going to the store some days later

Yesterday August 28 at 8:15 pm , with time and some patience and desire ( because for me is wasted my time) I went to the store and told with Mr. Miguel ( he introduce like Manager of the store butin the receipt is Johnny?) I explained all what happened and my concern that the store sold seafood in bad condition and like my case I have two daughter from 9 to 20 years old

First I felt that he did not care about the existence of bad products on the shelves.

Second I explained that the person who received my two packages of salmon filet (Penelope) on August 16 is in the store at this time and she remember me, but he decide do nothing

Third He explained me, he didnt do nothing without the products for polize of the company

Fourth I felt like a liar

Desired outcome: Refund and Explanation ( action to taken to avoid display products in poor condition with risk for the peoples) .

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10:52 pm EDT
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Fresco Y Mas Meat department

This has been the 3rd time I go to the fresco y mas on 3701 NW 7th St Miami, FL I asked the men in the meat department if I can get a piece of meat since the one on display are rotten and the men always give me the same response “it’s on the shelf” “if it’s not there then we don’t have it” and I happened to walk away and a gentleman approached the two workers asked for the same thing and gave it to them. I feel disrespected. Just because I’m not a man I can’t get the piece of meat that I want ?

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8:55 pm EDT

Fresco Y Mas Expired Zico Coconut Water

I had ordered Zico coconut water from doordash from fresco y mas, when I received it that I was happy to drink it, as soon as I opened it the seal was broken and the liquid was a cloudy yellow it smelled like straight cleaning liquid. I called the store to let them know that they had that product on the shelves and most likely more of that product was expired they hung up on me and when I called again they simply didn’t answer. I’m very disappointed in the people y’all have working at your stores. Not only that but it’s obvious that they don’t rotate the products by taking out the expired ones.

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8:23 pm EDT
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Fresco Y Mas Upset customer

Frisco fresh beef oxtails on sale for $4.98 a pound Today is the last day for the sale. Went into the store twice today to buy fresh beef oxtails that are on sale for $4.98lb, both times I went I was told it was no more oxtails when I was told to come back later on that day, which I did, and was told the same thing, no more ox tails. Ask for a rain check. Supervisor, denied it. Explain this my second time because one of your employees in the meat department told me to come back later and some more will be put out came back still there was no more oxtail in the sale go off today July 18, 2023 for $4.98lb the manager will not accommodate me with a rain check. Very upset. I spent lots of money with you guys.

Desired outcome: Email: [protected]@yahoo.com

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GynecoIogist
, US
Jul 18, 2023 10:09 pm EDT

So basically they need to stop selling to others and only sell to you. Is this what you are implying? Obviously they are sold outl

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1:31 am EDT

Fresco Y Mas Complaint regarding underweight dinner at the deli area and only 4 "fried yucas"

I am writing to express my disappointment and dissatisfaction with the quality of service I received at your Fresco y Más Supermarket (located at 8424 Sheldon Rd, Tampa), specifically regarding the underweight dinner I purchased from the Deli Area. The dinner consisted of only three spoons of rice, which is an unacceptable portion size and does not meet the reasonable expectations of a meal.

As a loyal customer, I have always appreciated the convenience and variety offered by your supermarket. However, this recent experience has left me feeling frustrated and dissatisfied. I believe it is crucial to address this issue promptly to maintain the trust and satisfaction of your customers.

I would like to highlight that this complaint is not an isolated incident but reflects a general concern about the quality of customer service at Fresco y Más Supermarket.

Please acknowledge receipt of this complaint and provide me with a timeline for your investigation and proposed actions to address the issues raised. I look forward to a prompt and satisfactory resolution of this matter. Should I not receive a satisfactory response, I may consider exploring alternative shopping options.

Thank you for your attention to this matter. I trust that you will take my concerns seriously and work towards resolving them in a timely and effective manner.

Sergio Ramirez,

[protected]@yahoo. es

Desired outcome: I would like an apology.

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7:05 pm EDT
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Fresco Y Mas Isle 23 frozen cold food. Dead flies.

There are dead flies all over the food. Some packages of food are opened. (Yucca) it was like that yesterday and has not been noticed by staff. That is so grotesque. If I come back tomorrow and it's still the same, I will call the health dept. I'm Puerto Rican and that make people talk about this supermarket as if it's because it's a Puerto Rican thing as it's talked about in face book and next door web site. I take pride in my heritage and the workers should also.

Desired outcome: Clean up.

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11:35 pm EDT

Fresco Y Mas Employee with anger issues bullies a coworker - Store #0201

I visited today 6/7/2023 @ 8PM and was appalled by the rude, behavior of an employee yelling to her co-worker. There is no need to keep someone that has anger issues, is yelling across 4 other registers to get the attention of another employee, believes she has a chip on her shoulder and belittles her co-workers by using phrases that she is superior to the other cashiers, uses obscene male sexual body parts language and laughs it off with us in line. I was shaking, can't imagine the employee she humiliated, surprised that the employee that bullied kept her composure during & after the incident. Question, how long has this bullying been going on? Who hired the bully & why is she still working there? Please tell me your cameras caught this on tape? This was reported to your customer service desk

Desired outcome: Demote her and send her to anger management classes. If she learns, she can be with client facing customers

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5:30 pm EDT

Fresco Y Mas Rain check

I visited the Fresco y Mas on Sheldon Rd. & is very frustrated to get good customer service. This time they were out of the merchandise, I proceeded to get a rain check. Your clerk said "if you can't find it we are out" my thoughts ~ really.. I asked again for a rain check & I had to wait for the manager. Manager said they would not issue a rain check because she would not guarantee the price. Rain check is not a guarantee for the merchandise but to guarantee of the price.

Last week I got a rain check with no problem.

Your employees need more training.

Desired outcome: Employees needs training

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9:31 pm EDT
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Fresco Y Mas Customer service

I went to Fresco y Más located on 1630 west 49 street hialeah fl store phone number [protected] on 5/24 at around 4:10 pm. I stood in line in the express line and waited my turn. As I was scanning the items I was purchasing there was a product that was not scanning correctly. I saw an employee was busy attending to another customer so I continued scanning the rest of my items and as I was ready to scan that product I requested for assistance since she was not busy then I asked for assistance. Before I can even explain correctly my issue an employee named Esperanza stopped me halfway and spoke to me in a rude manner and said the sticker was never going to scan (did not try to do it herself or input it manually) she continued to say aloud that I had two choices to walk myself to the meat department and replace it myself or just not buy the product at all that she couldn't assist me at all because there was other customers she needed to attend to. All of this was in a rude manner that even my 12 year old son asked me quietly why was she so rude. My response to her was if I can speak to a manager and she then leaves all the customers unattened to bring another employee. As I explain to the employee she interrupts me again and said yes that is exactly what I said in a louder manner. At that point I was mortified and asked her to please let me explain and she kept talking over me. I decided to not make any more of a scene than what she was making and walked out. I feel this employee needs to be trained on how to treat customers. I shop at fresco on a weekly basis and never have I felt this mistreated. I believe as a cuatomer service employee she represents the store and her representation for fresco y más is one that will have customers thinking twice about ever shopping there again. I don't wish for her to get fired but for someone to correct her behavior. I can hear her talking even when I was walking out of the store about how she was correct. It's truly a shame. If further information is needed I can be contacted at [protected]@gmail.com. Thank you.

Desired outcome: I believe that employee, Esperanza, should have a better training on how to treat a customer.

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10:08 am EDT
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Fresco Y Mas Cashiers

Today 04/25/2023 at 9:11am, at the store 1201 e 10thavenue , Hialeah Fl, cashier Maria Guitierrez.

I was very displease with most of the employ today. First I was in the automatic line to pay, which was about to be my next turn to pay. Just cause I had 11 bags of oranges, it looks like I had to many items in my shoping car, so the employ that was by the automatic cashier send me to a regular cashier register, wich it was nobody yet, and they made me wait a long time, when I could easily could pay in the automatic cashier( I had done it many times). To make matters more uncomfortable the cashier was passing my items careless , and she charged me 12 bags of oranges, when I told her it was 11, she fixed it after I retold her twice. futhermore, I beguin packing , and she decided to help in a rude way.

I shop normally at the store once a week or more, since is 10 minutes away from my house, and I normally I dont have a bad exp when I shop. But, sometimes when employs interfere things are some how uncomfortable ,in another ocacion , I was paying in the automatic register and the person in charger of helping( a young men) came near and press me credict card , while I was ready to pay cash. I believe employee from the cashier deparment should be train to be more polite so we customers get a better pleasant treatment.

Pardon any mistake in my spelling, I'm a hispanic person. Thank you for reading, and I hope in the future to be better at the store time. Other than that: products are good, prices are good, store is clean.

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11:05 pm EDT

Fresco Y Mas Employee brought children to work

What type of establishment allow an employee to bring her children to a work place for god knows how many hours? Shame on the store manager for allowing this to happen m, I’ve came to this location in Lauderhill several times and seen these children there a numbers amount of time, I should be reporting this to DCF because she should be home with her children not having them locked in the break room and then she goes to her designated area and was in the phone all loud and ghetto it was an uneasy feeling witnessing all of these things poor children

Desired outcome: She need to be terminated at this point make Fresco Y Mas Look bad

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5:28 pm EDT
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Fresco Y Mas Seafood

Hi my name is eric c i went to your supermarket on tues at 5 pm i just gotyour flyer in the mail you have lobster tail for 5 a picse i was going to get 4 i was also going to get 4 rib eye staeks and some crab legs probley 5 pounds so all total mabye a 100 dollar meal heres my issue no one spoke english and then spoke to managment and waited around for another 30 mins for food that i diddnt even get with customer service likethis you wo t be in service long

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2:23 pm EST

Fresco Y Mas Customer service

Fresco y Mas on 3401 NW 18th Ave, Miami, FL 33142. Worst customer service. They only have 1 cashier, 1 self pay machine working, if you ask for a manager there is not one at all to help you. They have the lottery lane close because they don't want to sell any, instead they tell you to buy the lottery through the machine. God forbid they have to work and press a button to sell you a ticket or count them at the end of the day. If you make a complain they laugh at the customers and they are like 5 ladies just standing around and the oldest one Mercy or Mercedes will laugh and say she has been working to much to help anyone. I would not be spending my money there ever, I prefer to drive to another store.

Desired outcome: no outcome because the manager never showed up to speak to any of the customers who complaint, they smiled and laughed.

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8:21 pm EST

Fresco Y Mas Service in the store at Hialeah Flamingo Plaza,

I went to the store to purchase an item that was in the add for $ 2.48 (cafe bustelo) and the sign was at 3/6.00 and the cashier told me that was to early because the prices was not update in the system and i need to come back later in the afternoon, the store is really dirty looks like a place from the 3rd world country, every little corner is dirty and unpleasant place to shop.

Desired outcome: I would like to get a response and please..............

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7:54 pm EST

Fresco Y Mas Service complaint lack of English.

My wife has shopped at your Providence store in Deltona, Florida since it has opened. However, since the last two visits she has decided not to go back.

While in the check out line the lady ahead of her was having troulble and the cashier would only speak Spanish. Stated, "No Speak English". Aother lady tried to translate but was ignored. My wife got so frustated she left without the grocieries and went to Publix. During the next trip while she stood in line at the Deli the same problem arose. No spealk English. Second counter person also did not speak English. Finaly they called a third person up who spoke a little English. Lady ahead of my wife got so frustated she left. My wife tried and got so mad she vowed never to go back. Once again it was a trip to Publix. It was a nice store to shop but something has happened in the last few weeks, "NO SPEAK ENGLISH". I cannot believe all the people hired do not speak English. Also there seems some pleasure in getting English people frustrated.

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