Telkom / no response for cancellation of contract
I currently have a contract with 8ta, i have taken out another contract with Telkom. I need to cancel my current contract as soon as possible and port my number to my new contract. I have filled in my cancellation form and sent it to Telkom cancellations on the 1st of November 2016 but till today have not received any response from the cancellation department. I have called the customer service several times but the cancellation department don't have a contact number for me to contact. I am very worried that if Telkom don't cancel my contract in time then i am going to have 2 bills to pay. Please could someone get back to me urgently . This is highly unprofessional from Telkom cancellation department side. If you can only contact them by means of an email and no contact number, then how come they don't respond to your email or even acknowledge that have received it. Your urgently response is need.
MY contact number is [protected]. Please contact me urgently.
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