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Telkom SA SOC Customer Service Phone, Email, Contacts

Telkom SA SOC
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1.0 2687 Reviews

Telkom SA SOC Complaints Summary

35 Resolved
2651 Unresolved
Our verdict: If considering services from Telkom SA SOC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Telkom SA SOC reviews & complaints 2687

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Newest Telkom SA SOC reviews & complaints

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2:54 am EST

Telkom SA SOC Billing/mobile contract

called October 2022, to change banking details. was informed the debit order update would not be effective on the 31/10/2022 and to avoid debit order collecting from closed account I should make a manual payment 6 days prior. 6 day prior to the 31/10/2022 payment was made directly onto the telkom website.

31/10/2022 they deducted from a closed bank account. they did not deduct 30/11/2022 as there billing system did not update. they kept giving different amounts via sms, via call center. they kept trying to deduct from a closed account. each time I called they kept saying they will escalate. My contract was renewed by them and the next day they suspend account and send letter of demand. till date no one has gotten back, yet some how they have deducted from my new bank account, which according to their records I provided on the 26/1/2023 not the October 2022.

Desired outcome: all amounts credited, they upgrade/new contract my be credited for the next 24 months. A letter of their findings and the investigation they done.

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2:30 am EST
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Telkom SA SOC Change of bank details caused debit order to not being deducted

Highly but highly unsatisfied with the service Im receiving.

Since last year October Im trying to change my debit order details.

After numerous calls to the call centre (because you are unable to resolve this on their whatsapp channel or self-service), Im still in the same situation.

And when I emailed *********** I was informed that it takes up to 3 months for bank changes to be activated? Now Im 5 months down the line, and still no debit order was deducted for the end of February.

Im billed for late payments, however I have to EFT my payment every month to avoid being suspended.

I had to send bank statements of both my bank accounts to show that there was actually enough money in both accounts for the debit orders to go off. BUT, it was not deducted from their side.

Really can they just get some competent people to work there!

Does anyone actually know what their job is there?

Desired outcome: I want this issue to be sorted out please.I refuse to pay late penalties, whatever you may call it. It is not my fault as the customer, as I've been phoning and trying to get this resolved every month.

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8:07 am EST

Telkom SA SOC Incorrect billing

I've been sent an invoice saying that I was charged a rejection fee of R202 for the previous month (February) . My direct debit is set for the 5th of each month and the 5th for February fell on the weekend, understandably so you don't debit accounts on weekends so I called one of your advisers on the 6th Feb 2023 regarding not being debited and she suggested I make a manual payment on the 6th of which I did after she sent me a reference number.

Today I was sent an invoice with a payment rejection fee and when I check my bank statement, I made payment on the 6th Feb and telkom tried to direct debit on the very same day, but it rejected and I don't understand why as there was money in my account which is another issue I've been having every month since I took the contract, telkom says there's always no money in my account whenever they direct debit yet when I send the bank statement there always is money and you guys can see. Can you please assist with regards to the rejection fee because the payment was made on the same day that it was due.

Desired outcome: Waive off rejection fee

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8:27 am EST

Telkom SA SOC Effectiveness in respong to queries

Telkom suspended my services. Money was debited 7 days back but still services not reinstated. I have been following the matter for 5 days back. I have not been assisted. Call centre "We have escalated the matter" story of every day.

There is no contact to escalate such matter beside calling the call centre. I am in a process of cancelling all telkom services.

Desired outcome: Direct contact to loggeg complaints.

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4:07 am EST
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Telkom SA SOC Telkom mobile

My account was debited on the 28th of February I have been calling Telkom for the past 3 days and everyone tells me of the 24 hours turn around time for my services to be restored I use my phone for campus and they don't seem to care. Telkom is the worst and I can't wait for my contract to finish so I can move very far away from them. I phone again this morning and now they telling me its gonna take 14 days.

I will never ever recommend Telkom to anyone. I hate Telkom with a passion.. Joining Telkom was the worst mistake I have ever done in my life.

Desired outcome: I want my lines opened immediately

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9:30 pm EST

Telkom SA SOC Night shift data

South Africa is experiencing load shedding. As customers we purchase data with the advantage of the fact that we use the other part of data during night shift.

Due to load shedding we are unable to access our data preferences.

Telkom is doing nothing about that and not even compromising. We are just in limbo while telecom is enjoying the fruits and benefits.

Desired outcome: Compensate the time lost due to load shedding in one way or the other

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9:00 am EST
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Telkom SA SOC Upgrade on my cellphone for Telkom's double deal Samsung's A33s for R499 for 2 phones for one price order number as follows : 1549271591A

I have recently taken up an upgrade for the double deal promotion for Samsung A33s and I have only received one phone the other phone has not been delivered as yet.

Today I have spoken to a colleague from Telkom stating that I cannot receive the second phone due to Samsung not providing them anymore which is not my problem.

I want this to be escalated further 😡😡😡😡😡😡

I want that phone or one of the latest phones at the same price of R499 as per that promotional.

I want what was provided to me if you'll don't have it give me another latest Samsung at the same price the Samsung's a33s where going for which I was told R499 on a recorded line.

I want that phone or one of the latest phones at the same price of R499 as per that promotional deal .

Desired outcome: I want what was provided to me if you'll don't have it give me another latest Samsung at the same price the Samsung's a33s where going for which I was told R499 on a recorded line which was a promotional double deal

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4:15 am EST

Telkom SA SOC No internet for 1 week

I need assistance with my fibre internet connection from Telkom. On the night of the 14 th the internet light was red. I rebooted the router multiple times but the problem still remained. I called Telkom and they gave me a new PPPOE password to enter, but this still didnt work. I have called the 10210 number about 20 times ,and the amount I spent on called close to R500 received multiple new password so far, but the problem still remains.

I then contacted a kind lady Ms Stone who asked I send an email .As she promised I was called after about 3 hours by a lady on this number someone from cape town [protected]

Called me and gave me a vumatel ISP 1089800 yesterday 20/4/22

I was expecting a call from either telkom or vumatel but had to call back this morning 21/02/2023 to be told that there is no problem on the side of vumatel and the fault is with Telkom .It is now a week and no joy .I am paying for a service that I cannot use .Vumatel has also informed me that they have received numerous calls stating that telkom is the only service provider where the clients cannot access internet 

Please advise what I should be doing now 

As I am not prepared to call the telkom help desk anymore to be given the same story that we are looking into the matter. I've been dealing with telkom assistants over the phone for a week now and they can't seem to solve the problem. Any ideas on what else I can do? Should I not receive a favorable outcome by close of business today I will be forced to cancel my contract 

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1:47 am EST
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Telkom SA SOC Landline service was meant to be discontinued

We have emails in our possession where we asked for the landline number [protected] to be cancelled, already from end of 2021. We did the cancellation process online and Mr Tolmay was meant to be contacted by Telkom to confirm the cancellation, We are now in possession of Letter of Demand for R1714.00

Desired outcome: Landline number [protected] to be cancelled and amount of R1714.00 credited, account number [protected]

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10:03 am EST

Telkom SA SOC Disappearing airtime

I just got off the phone with your consultant who unsubscribed to over 50 subscriptions all from Akinga Vertical Service PTY. I did not subscribe and when I went to Hello Peter, I find out that it is your fault and not mine.

You have my information and would like a refund. You are a scamming company that needs an Ombudsman.

The pic provided is just a piece of it

Desired outcome: Please refund

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3:23 am EST
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Telkom SA SOC Akinga vertical service provider (pty)

So it appears that "Akinga Vertical Service Provider (PTY)" is either making the rounds again...or I became one of the many victims.

I received an sms that my subscription to Akinga Gamezone was cancelled, yet I did not sign-up. Fast forward to receiving my bill for Feb 2023, I am billed an extra R169 for this daily subscription.

Speaking to an Agent (name known) on 06 February 2023, she informed that I defs clicked on a link :-), BUT that she can cancel the subscription...however all preceding days (01-06 February 2023) will be charged.

Be vigilant and go through your monthly bill, as this "service" can rack up and add quite a hefty extra charge to your monthly bill, if unnoticed.

Desired outcome: Hopefully have the unsolicited charges reversed from my 01-31 January 2023 bill

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2:52 am EST
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Telkom SA SOC Account no debited

I went to a Telkom store May 2022 to change my bank account since then I'm having problems with my account not being debited every second month and it is affecting me and my son because he is using the other number for his school work. Every month I will have to contact Telkom to ask why my account is been suspended without any sort of communication, they will give me all the excuses that are not even making sense to me and ask me to go and pay manual of which and don't have any money lying around.

please assist I am frustrated

Desired outcome: I want my debit order to be cancelled so that i can pay manually without my account being suspended.

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ParisG
Bloemfontein, ZA
Mar 03, 2023 8:31 am EST

I am experiencing same problem every month.

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2:12 am EST

Telkom SA SOC Handed over even though I have been paying.

I went into a Telkom store in November to update my banking details, I was told that for the current month (November) they would debit my old account and from December 2022 going forward they would debit the new account. Come December there was no debit on either account, i made sure to keep the money in both the old and new account just in case but they didnt debit either one. They then sent me a threatening message that I need to pay the December premium plus the January or I would be handed over. Mind you January's premium was not even due yet. I went into the Telkom store multiple times. they kept telling me to call billing, billing is inefficient. I spoke to 3 to 4 different people that kept telling me that They had logged my query which was a lie each time.I made manual payment for both December and January's installment. For them to hand me over anyway and for debt collectors to tell me I haven't paid since March 2022 .

Desired outcome: I want them to fix my banking details that they still haven't even attempted to debit. And cancel my unlimited data contract

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2:26 am EST

Telkom SA SOC Cell phone service suspended

My account was debited on the 25th of this month I have been calling Telkom for the past 3 days and everyone tells me of the 5 hours turn around time for me services to be restored I use my phone for business and they don't seem to care. Telkom is the worst and I can't wait for my contract to finish so I can move very far away from them. I will never ever recommend Telkom to anyone not even an animal.. I hate Telkom with a passion.. Joining and porting to Telkom was the worst mistake I have ever done in my life.

Desired outcome: I want my lines opened immidiately

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Mona Shaw
, US
Feb 09, 2023 6:24 am EST

I have the same problem with Telkom. Cancelled in October 2022 and keep on reversing the debit orders. Now they want to put my name on a black list. I have send a lot of mails, some return and the others ignored by Telkom. NOBODY take the time to come back to me. Telephone calls do not work, they put you through all the time and nobody help you. IT IS A POOR PLACE to be.

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11:24 pm EST
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Telkom SA SOC Debiting my account without my permission

I want to complain about my account being handed over to debt collectors when I haven't even missed 3 payments. 2 of my payments returned but I went in to store and paid the cash in and they still debit my account with double the amount. The debt collectors have no permission to debt my account whenever they feel like. This is unacceptable. The fact that I have paid my account and the only bill outstanding is the current one which is due end of this month. So now I have the debt collectors debiting my account as well as the debt collectors. Is this even allowed?

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11:32 pm EST

Telkom SA SOC Customer service

I do not want your services any more as you are scamming, I have things I never agreed on in my contract and ever since I lodged a dispute you never came back but you want to deduct the money I'm disputing, you are scammers I called several times no answer, how can you bill Mr for unlimited data that I reported is not working I canceled the contracts that were due for upgrade but you still having them and deducting my money, I called 11 Jan 2023 the lady who helped me could not answer why all those things she said she locked a dispute but no response

Desired outcome: Close all contracts with telkom cometake your nonfunctional routet

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10:56 am EST

Telkom SA SOC Failing to receive my voip credentials for about 2 weeks.

From the 10 January 2023 the problem started.
Eventually, on 17 January 2023 I received a link via sms, http:apps. telkom.co.za/voip/public/setPasword, and the voip ph number [protected].
I followed the process and it ended by the page congratulations your account has been reset.
According to the guide that telkom uses to assist you to set up the VoIP service, a 2nd email or SMS was to be sent to continue the activation process. Now from the 17 January 2023 till 23 January 2023 no telkom employee can assist with this problem.
Every time I phone for help, I get given a reference no. And with the assurance that a person will contact me. Till this day nobody phoned.
I have got plenty of reference numbers should it be requested.

Desired outcome: i need somebody that is knowledgeable with the voip setup to contact me and rectify the problem.

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6:50 am EST

Telkom SA SOC account

I was in arrears by 3500 and some change. Made payment of the exact amount so that i can be up to date with my payments. Services for my contract were restored in January, then suspended again last week. I received a statement showing my recent payment. called telkom to get clarity and they explain nonsense to me. The firts one said they can see the money but cannot say whats wrong. The second one 'PRINCE' said on the satement "amount paid"indicates the money i owe. and amount due indicates the amount thats left. i am left with 1098.00 to finish paying it off... to my suprise he also said the cancellation fee was R8000 and some change. I mean? what's that. is there a company that hires people like this?

Desired outcome: services restored

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5:00 am EST
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Telkom SA SOC Fibre network activation

To say the service is pathetic is an understatement. I had applied for Fibre installation in December 2022, on January 11th a technician came to install the device and told me to call the Technical support 10210 for login credentials, when i called on the 12th i was told to call Sales Department to "close" the order. It has been a to and from between the Technical Support and Sales Department as when i call, i discover that Sales Department has not closed the order as the person who did it "did not save the notes", meaning the email sent to whomever to close did not have instructions on what needs to be done. This has been the story since then, and today is the 23rd January i am still not activated. What annoys even more, despite the numerous calls and "escalations" of my queries, not even a single call, or Sms from Telkom to say my issue is being attended, all i get, is an automated email to indicate how(satisfied/dissatisfied) i am with the service, i had managed to get an email address through one of my many rants. I have 4 other devices with Telkom, and i regret why i thought signing up for a Fibre services will be as seamless.

Desired outcome: I need activation by end of business today, or consider the contract terminated.

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7:26 am EST

Telkom SA SOC Misleading information

I am utterly disgusted with the service I am currently receiving.

Made a contract application online on the 21st of December 2022 - a agent then called back to say * Sorry mam the device you want we do not have stock of but I can gladly offer you an device which we have stock off , I then agreed and she and many others advised 7-10 business days. Mind you I phone on the 4th of January as I take into consideration the public holidays and I get told they don't have stock of the device I requested and that they don't have a estimated date on when they will be getting stock. I phone again the next day and get told stock should be arriving on the 9th. I email them and they can only apologise and not give me any valid reason as to how there is suddenly no stock of the new device they proposed I take !

I proceed to go check online and the deals is still there and I can proceed to make another application for the same devices but they don't have stock ! False advertising! Poor customer service if that is even what you call them ! On Monday the 16th a senior associate advised if I want I can choose a different device they do have stock off , and I want it for the same price , now other agents are saying I can't ! How ridiculous and disgusted. ALMOST A WHOLE MONTH AND THEY CANT SHOW ANYTHING

Desired outcome: I want them to provide me with the service I expect from them and the device delivered !

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Telkom SA SOC In-depth Review

Company Overview:

Telkom SA SOC, also known as Telkom, is a telecommunications company based in South Africa. With a rich history spanning several decades, Telkom has established itself as a leading player in the industry. The company's mission is to connect people and businesses through innovative communication solutions, while its vision is to be the preferred ICT service provider in South Africa.

Telkom offers a wide range of services and products to meet the diverse needs of its customers. These include fixed-line telephony, mobile services, broadband internet, data solutions, and managed services. With a comprehensive portfolio, Telkom strives to provide reliable and cutting-edge solutions to enhance communication and connectivity.

Service Quality:

Telkom SA SOC is committed to delivering high-quality services to its customers. The company consistently invests in infrastructure and technology to ensure a seamless and reliable experience. Customer satisfaction levels are consistently monitored and evaluated to identify areas for improvement.

When compared to competitors in the industry, Telkom SA SOC stands out for its service quality. The company's robust network infrastructure and commitment to innovation contribute to a superior customer experience.

Pricing and Value for Money:

Telkom SA SOC offers competitive pricing for its services, catering to a wide range of budgets. The company's pricing structure is designed to provide value for money, ensuring that customers receive quality services at affordable rates.

When compared to competitors, Telkom SA SOC's pricing remains competitive. The company strives to strike a balance between affordability and service quality, making it an attractive choice for customers seeking reliable telecommunications solutions.

Network Coverage and Reliability:

Telkom SA SOC boasts extensive network coverage across South Africa, ensuring that customers can stay connected wherever they are. The company's network is known for its reliability and uptime, providing uninterrupted communication services.

When compared to competitors, Telkom SA SOC's network coverage and reliability are commendable. The company's investment in infrastructure and technology enables it to offer a robust network that meets the needs of its customers.

Customer Support:

Telkom SA SOC places a strong emphasis on customer support services. The company's dedicated support team is readily available to assist customers with any queries or issues they may encounter. Response times are prompt, and the effectiveness of support is consistently evaluated.

When compared to competitors, Telkom SA SOC's customer support services stand out for their efficiency and effectiveness. The company's commitment to resolving customer concerns contributes to a positive customer experience.

Technological Innovation:

Telkom SA SOC is at the forefront of technological advancements in the telecommunications industry. The company consistently invests in research and development to drive innovation and stay ahead of the curve. This enables Telkom to offer cutting-edge solutions to its customers.

When compared to competitors, Telkom SA SOC's technological capabilities are impressive. The company's commitment to innovation positions it as a leader in the industry, providing customers with access to the latest advancements in communication technology.

Corporate Social Responsibility:

Telkom SA SOC is dedicated to corporate social responsibility and actively contributes to social and environmental causes. The company implements various initiatives to promote sustainability and make a positive impact on society. Telkom's commitment to corporate social responsibility sets it apart from its competitors.

User Reviews and Ratings:

Users have provided positive reviews and ratings for Telkom SA SOC. Common feedback highlights the company's reliable services, excellent customer support, and competitive pricing. Overall, users express high levels of satisfaction with Telkom's offerings.

Pros and Cons:

Telkom SA SOC has several strengths, including its extensive network coverage, commitment to service quality, and technological innovation. However, some users have mentioned occasional service disruptions as a potential weakness. Overall, the advantages of using Telkom's services outweigh the disadvantages.

Conclusion:

Telkom SA SOC is a reputable telecommunications company in South Africa, offering a wide range of services and products. The company's commitment to service quality, competitive pricing, and technological innovation make it a preferred choice for customers. With extensive network coverage and reliable services, Telkom SA SOC continues to deliver on its mission of connecting people and businesses. Potential customers considering Telkom's services can expect a reliable and customer-centric experience. Overall, Telkom SA SOC's performance and future prospects remain promising.

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Telkom SA SOC contacts

Phone number

+27 123 112 186

Website

www.telkom.co.za

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