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Telkom SA SOC Customer Care Service

Telkom SA SOC Ltd.

2nd Floor,
Telkom Mobile Building
92 Oak Avenue
Highveld Park
Centurion

South Africa

Customer Support Phone Numbers

Phone:
+27 123 112 186 398 245
 

Telkom SA SOC Complaints & Reviews

Telkom Mobile / telkom mobile delivery service/no telephone ethics from telkom staff

Rp
#RP on Sep 21, 2017
A turtle is faster than telkom mobile. I applied for a new smart phone via telkom mobile website. My application was approved and telkom has already debit my bank account but I have not received my smart phone. My account was debit on the 13sep2017 and on the 15sep2017 I get a phone call...

Telkom SA SOC / none delivery

De
Debby Boumeester on Sep 19, 2017
I have been waiting for an activation of my ADSL line since the first appointment on the 30th August. I have escalated it 5 times and to date I still do not have an ADSL line at home. My number is 0126431976 and if I have to take one more call from an agent who wants my whole pedigree...

Telkom SA SOC / lte cancellation

Mo
Moutie Abrahams on Sep 19, 2017
I was living in Claremont, Cape Town and signed an LTE contract with Telkom during 2016, account number 335056700. I moved to a different area, Constantia, in Cape Town with no LTE signal. This area had fibre optic. Upon calling the Telkom helpdesk, I was advised by a Telkom consultant to...

Telkom SA SOC / accounts

Ti
timdog77 on Sep 18, 2017
i have a data contract for R199 per month with telkom since 2011 and for some reason they stopped debiting my account in april 2016 for amount of R400 and they decided to handover my account to nudebt and nudebt contacted me only this year to say to that i owe R2700 and current R3600 i...

Telkom SA SOC / internet (data)

Su
sunet on Sep 18, 2017
On the 5th September I logged a compliant at Telkom asking why their internet is so slow and keeps going down. Fault number 79CWK050917. After speaking to them again on the 6th September - they send me a sms to say "your fault is in hand with our technical repair division". On the 7th...

Telkom SA SOC / 4meg uncapped adsl

Al
Algarwcs on Sep 16, 2017
I pay for a 4meg uncapped ADSL but only receive 2.63 meg download speed and when I reported the incident I was told its not to say that if I have 4meg I should get 4meg, "..you can get up to 4meg.." I was told which is unacceptable and false advertising. I received sms stating the problem...

Telkom SA SOC / failure to fix broken telephone line : ref 122cwk150817

Ta
TAllan on Sep 16, 2017
Our telephone was damaged by Vuma fibre installers on Monday 14th August 2017. This was reported to Nazeerah at Tygervally Telkom branch on 15th, who said she "escalated" the report. On 30th August we were again told she "escalated" the problem - ref 55626. On 7th September Marika at Cape...

Telkom SA SOC / affiliation with mobile talk

Er
Erika15 on Sep 15, 2017
We received a tele-sale call from a call centre, offering WIFI services in affiliation with Telkom, to Telkom customers. They had all my husband's particulars and he was told that they were the agency to promote Telkom's landline free internet services, therefore offering 40 GB Wifi data...

Telkom SA SOC / landline not activated after 12 phone calls

Ch
Charl Mijnhardt on Sep 15, 2017
I had my landline installed on the 11th of September. Four days and 12 phone calls to Telkom later, still no resolution, no ETA, just basically a big brush-off. Well, I won't be brushed off, Telkom. I was bullied when I was a kid, and you ain't bullying me now. No way, no how. If I have to...

Telkom SA SOC / fraudulent debit order and accounts opened in my name

Gj
GJOpperman on Sep 15, 2017
On the 1st of September 2017 a debit order from Telkom mobile, of R3463, went off from my Standard Bank cheque account. This immediately triggered me to call my bank, as I don't have anything with Telkom. They reversed the payment and said I should take it up with Telkom as they can't do...

Telkom SA SOC / accounts

Co
Corrie Smith on Sep 15, 2017
Good Morning Please update your system and send me the letter before this is handed over to higher authorities I am Cornelius Alwyn Smith id no 5712225081087 I have a Telkom account listed on my itc account number 630252860001 This is not my account correct your system and send me a email...

Telkom SA SOC / refusal to act on instruction to cancel a service

An
Ann McAlister on Sep 15, 2017
Since the 18th of June I have been asking Telkom to act on the form I cancelled to close my account. Why have a form if you aren't able to complete the action on it? Stop debitting my account - the money is not due to you as you are not providing a service. In the real world this would...

Telkom SA SOC / additional deductions

Ni
Nivasha Satira on Sep 14, 2017
I am a WiFi customer for over 6 years and I have had the worse experience with a network provider then anyone could have. You have again debited my account with R499 with no reason, explanation or cause. And no one gets back to me or tried to resolve this, from August already. I have been...

Telkom SA SOC / unlimited internet - failure to respond to complaint lodged

Go
Gorries on Sep 14, 2017
To whom it may concern, On the 11th of May 2017, I visited the Telkom Irene Mall branch after reviewing a special Telkom had, on a flyer. The special said R899 per month, unlimited internet, 100mb/s including 5500Gig free movie streaming per month. The consultant who assisted me went by...

Telkom SA SOC / unauthorized spend limit adjustment

Ko
KobusKotze on Sep 14, 2017
Every month i receive an e-mail from Telkom stating exactly the following " The Spend Limit for the above mentioned number was successfully adjusted as follows" and then at the end of the month i get an extra R10 or R20 on my account added. Why would Telkom send me these kinds of messages, if i...

Telkom SA SOC / refund for charges after termination of contract

Go
Gopaul Narainsamy on Sep 14, 2017
Hello I purchased an LTE contract on 27 07 2016 from the Gateway store. As the signals were not any better than the ADSL line already in existence I decided to terminate the contract within the cooling off period. I was told that this will be done but the technician will have to install...

Telkom SA SOC / telkom line and adsl

El
Elmien Louw on Sep 13, 2017
Fault 1080CTK210817 for Service ID 0126640761 The fault on the line (012 664 0761) referenced above has been logged on the 21st August 2017. The line and ADSL line have not been fixed up to this date. The complaint has been followed up 4 times during the past 3 weeks. This i...

Telkom SA SOC / mobile huawei p10 plus and huawei fit

Pe
Peru Govender on Sep 12, 2017
I renewed my contract ( Account number = 106464559 / Invoice no 865229805 ) After signing the contact, I was told that I will not receive the Huawei Fit . On my signed contact it is stated that I will receive . My contact and your advertising states that the Huawei P10 plus and Huawei Fit...

Telkom SA SOC / no service provided, still getting billed!!

Ol
OlivierStreet on Sep 12, 2017
I filled in sent in a cancellation form on the 28th of April. My contract(8ta) had expired in Feb and I was left only paying for the data (R99). I got an email on the same day saying it would take 21 business days. And 4 days later on the 2nd of may I was debited R99. I'm not sure if that...

Telkom SA SOC / freeme family contract

Th
Thabo24 on Sep 12, 2017
I Nobuhle Mdakane Id no 8009180496088. I took a cellphone contract with Telkom Mall of Africa branch in June 2017. I received the phone on 14 of the same month. I took in the phone for repairs on the 27 June 2017 as the simcard was stuck in the phone. I collected the phone on the 20th July...

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