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Telkom SA SOC Complaints & Reviews

Telkom SA SOC / unauthorised charges and unauthorised prepaid data bundles

Donovan Pietersen on Nov 20, 2018

Case Number: 25663626, Mr D. Pietersen I purchased 3 x FreeMe 1GB contracts in December 18, 2017, fixed for 24 months at 199/month. The first 8 months the invoice on average R602.95 per month. For September and October my bill was R1864.57 and R3102.65 respectively. Upon enquiry, I was told...

Telkom SA SOC / telkom fiber scam

m fukkers on Nov 19, 2018

Hi, as expected and I was warned by others, STAY AWAY FROM TELKOM. Wanted to upgrate from adsl to fiber . Was told it will be a basic swap around and don't have to pay aditional fees over the phone. Have not sign any contract for fiber. They came to install the line. Then the bills came ...

Telkom SA SOC / billing

Zelda Swart on Nov 19, 2018

Good day, We have cancelled our Telkom line months ago and have a statement that shows we don't owe you any money. The bank is requesting a letter from Telkom to confirmed that we don't have an outstanding balance. We have been phoning for a week now to request this letter and no one i...

Telkom SA SOC / adsl non installation

Evers123 on Nov 19, 2018

Telkom contacted us saying that our line has been finalized and a technician will be sent out to complete the installation on Friday, 16 November 2018. The technician Did not keep the appointment. We called the call Centre today and they do not know what we are talking about, yet they sent...

Telkom SA SOC / accounts not being canceled on request and still being billed

Marius212 on Nov 19, 2018

Hi i have requested form my telkom cellphone account to be canceled end of Aug if i remember correctly cause of my contract was due for upgrade so i gave my mounths notice and let then deduct money the mounth after for the notice all good and well come this end of the mounth they deducted...

Telkom SA SOC / accounts

Louis Viljoen on Nov 19, 2018

Hi. I have 9 phone lines i have tryed to cansel for over 2 year now. They are not active and not working. I have paid the lines upto Jan 2018 when i desided this is now enough. After 50 mails and lots of treats, i got the lines removed from my invoice AFTER a 11 month period gone by. My...

Telkom SA SOC / data thieves

Psyfo Sifo Ngubo on Nov 18, 2018

I frequently buy data using Telkom Mo'nice platform. Products usually have time periods in which they expire and mine do not reach the final day. Usually I buy 12 gigs of data for 14 days but the data only last for 13 days. Even my so called free airtime I receive doesn't last till last...

Telkom SA SOC / telkom account and dsl line

roline on Nov 16, 2018

i apply for a adsl line at telkom and they told me to pay a deposit of 700, which i did on 28/06/2018. We phoned and waited and the wifi was installed on 27/09/2018, but in the meantime they billed me every month, I phoned and explained I wont pay for something I dont have. Oct they send a...

Telkom SA SOC / no working line for 3 weeks

Alysha Janse van Vuuren on Nov 16, 2018

I called this morning again and the lady from Telkom advised me the technician system has not been updates and she cannot advise me what is going on. Our lines has been off for 3 weeks and no one even cares to tell us what the problem is. We are paying for a service we are not getting. I...

Telkom SA SOC / telkom mobile service

Ellen Wright on Nov 15, 2018

I ported my CELLC number to Telkom on 01/10/2018 - for the first 7 days I could not receive calls. for two weeks this was fine, but now I have the SAME problem I can MAKE calls and receive and send WhatsApp's, but can not receive calls or SMS's. I have reported this every day for 7 days -...

Telkom SA SOC / 0147771362_1

PaulwB on Nov 15, 2018

My 20 MB line was never fixed and my speed stays on 2 Mb for a month now and i haven't received my router since i got this package in January 2018, a technician was here and said they need to replace my cable, one week later i called and there was no reference of the fault and said they...

Telkom SA SOC / unlimited homedsl1

anlez on Nov 15, 2018

Account no 337100753 This service was not active since April 2018. We have move from this address March 2018 and did requested Telkom to move the line. We still waiting. I will not pay for a service that Telkom don't deliver. I sent a lot of email and was in their offices at Garden Route Mall...

Telkom SA SOC / landline faulty - dead more than weeks

Roneljacobs on Nov 15, 2018

My mom and dad is sitting without a phone for 3 weeks, they are old and they need a phone and also need to be contactable. I am angry no reply from Telkom really this is unacceptable. NO MOVEMENT FROM TELKOM IN PROGRESS IN PROGRESS ALL THEY SAY AT THE CALL CENTRE. NO assistants : at all...

Telkom SA SOC / adsl

HendrikBurger on Nov 15, 2018

To whom it may concern. I'm appalled about the bad service we received from you as a whole. And that after we chose you because someone recommended you... first we paid for a service that we struggled to get out of you for 2 months after paying. Then after back and forth calls and emails to...

Telkom SA SOC / no internet service, no help

Sankara_ra on Nov 15, 2018

REF: F272246 Telephone: 011 648 7656 Address: 7 Erna Street, Observatory November 15, 2018 Telkom Customer Complaint To whom it may concern, On Wednesday the 7th of November, 2018, our internet connection was lost at 7 Erna Street, Observatory. It is Thursday the 15th of November, 2018 and we...

Telkom SA SOC / lte uncapped speeds

Glennjohn on Nov 13, 2018

The speed of my 10 meg uncapped LTE service ( 0670373557) drops to below 4 meg during peak times ( after 6 pm on week days and on weekend afternoons). The causes continuous buffering when streaming Netflix or dstvnow during peak times. The reason I opted for this contract was so that I can...

Telkom SA SOC / landline

Deidré on Nov 13, 2018

My mom and sisterlives in Ballito 0325256016 or 0325254967 They have been without a service for 3 weeks now already Complaint section useless Website useless Only robots with no real answers... Option 1 or2 etc Despite escalation no response ABSOLUTELY Unhelpful website Cannot talk to...

Telkom SA SOC / "standard" unpaid fee of r200 for unpaids

Just007 on Nov 12, 2018

took you a contract with Telkom last year September, this year I had an issue where my insurance company deducted more than what they where suppose leading Telkom debit order being unpaid this was the first time this has happened, I called in to ask them to do double deducted for the next...

Telkom SA SOC / adsl application order nr 310554179a rejected due to infrastructure

BennieTelkom on Nov 10, 2018

ADSL Application Order nr 310554179A Dated Oct 2018 rejected due to infrastructure (Benoni Gauteng) Application was approved, but then cancelled due to no "Leads" available. Pre-existing infrastructure was destroyed, but could be restored with minimal cost. Just one Pole and few meters of...

Telkom SA SOC / mobile talk powered by telkom and telkom

Michelle Meyer Grobler on Nov 9, 2018

I was misled by Mobile Talk powered by Telkom during May 2018 to think that they were upgrading my 20Gb LTE contract to a 40Gb LTE contract for R50 more, only to see on my bill that they added another 20GB LTE contract without cancelling the older contract. I then ended up having 20 + 20 =...