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Telkom SA SOC Complaints & Reviews

Telkom SA SOC / unnecessary cost

Apr 17, 2019

Good day, Yesterday changed my contract at your Clearwater store, I moved from the LTE package (pilot offer) to a 10 GB solution, there was no change to my SIM Card, and my existing device is in perfect running order, but I was requested to pay for another device - which I don't need, nor...

Telkom SA SOC / fraudulant billing

Apr 16, 2019

Dear Telkom, My Name is Mayush Ambelal. Had a contract with Telkom Mobile in 2016 in Brits. After experiencing fraudulent transactions in my statements. I cancelled my contract and paid up the difference. I was reassured that the account -334345085 is closed. To my astonishment there...

Telkom SA SOC / I am complaining about worker queue buster saneke mngadi

Apr 1, 2019

I went to Telkom Midlands Mall branch on 31st of March 2019. There was long queue. I was misinformed and misdirected by Queue Buster Saneke Mngadi. She is unprofessional, rude worker. She put some her connections front of every one and my number was 98 and she pushed me out of queue. Then...

Telkom SA SOC / router and lte

Mar 29, 2019

I had a contract with telkom for a modem I was paying R150 per month then my contract was due for update end of March then they called me I told them I dont want to update I saw a package for R200 30 GB, then after a day I saw R400 added to my bill I then went to store they said they will...

Telkom SA SOC / telkom lte package & change of details on another account

Mar 25, 2019

My father got the LTE package for the grand kids. We have had no end issues with the service now for the second time being suspended. Account payments are up to date. Only month we were behind was January 2019. We paid double in Feb & paid over 1000 in March. But 24/03/2019. My father...

Telkom SA SOC / telkom wireless handset

Mar 25, 2019

My mother in law, Mrs Esme Loubser, residing at 10 Aandblom Street, Langebaan 7357, received her Telkom wireless handset on 1 March 2018. I made several calls (7 calls) to Telkom on 10210. Every operator told me a different story. The last operator told my that it will take some time for...

Telkom SA SOC / lte reconnection

Mar 8, 2019

Good day So my LTE was disconnected due to do payment, which I completely understand. I then opted to go to Irene Mall Telkom to make a payment, which I was told I could not do. And need to make an EFT via Absa. So I can not make a payment at a Telkom store, but we have Drones in the sky? I...

Telkom / landline telephone service

Feb 26, 2019

I have a contract with Telkom for a package which they term "Anytime Extra". For a fixed fee the package allows me to make local Telkom calls without further charges. I have had the service for a number of years. In April 2018 an additional fee which Telkom term Closer Call Catcher (R 9:94...

Telkom SA SOC / product service non existent

Feb 25, 2019

I have logged numerous calls to Telkom, including logging a complaint to their customer service complaints division however all my faults logged went missing except for the one which they have linked to a bulk fault, I have spent over R 500.00 on phone calls from my cellular phone...

Telkom SA SOC / bad service and internet connection/speed and the lack thereof...

Feb 17, 2019

I have been having problems with my Internet speed for about a week now. Calling the customer care line does absolutely nothing. Either you wait for hours to talk to a consultant. If by some miracle someone actually answers the phone they can not help you and you are transfered to another...

Telkom SA SOC / bob naidoo store manager

Feb 15, 2019

Your store manager bob naidoo at telkom store diamond pavilion kimberley has chased my wife out the store like a dog after 2 days and still no resolve to our issues and service. I have since put a request to cancel all my telkom services my wife is nobody's dog and I will personally shoot...

Telkom SA SOC / cancellations not taken seriously

Feb 15, 2019

This is my email correspondence to Aretha (Telkom agent)... I cannot upload the Docs mentioned below as they are in PDF Format and the belwo link reads: "Photo format is not recognized. Allowed formats: JPG, JPEG, GIF, PNG, BMP." Good morning Aretha, Please find attached an Invoice I received...

Telkom SA SOC / fibre to home and account billing

Feb 15, 2019

Good morning Can someone please explain how you suspended our service for non payment on the same day you send us an invoice confirming our payment and that the next debit will be next month? This after we upgraded to Fibre nearly a month ago. We have your router laying here gathering dust... / mobile

Feb 14, 2019

Hi good afternoon I phoned into Telkom querying about multiple accounts my mother has with Telkom the agents was unhelpful and down right rude I spoke to the call centre team leader Melinda Zungu .I told her that I don't have a vehicle to go into the store and my mother entrusted me to...

Telkom SOC / telkom data package

Feb 13, 2019

Please assist pertaining this product that was sold to me last year in September. I was contacted Mndo Telkom and signoff a R29 contract with a free SIM. Now the first debit came out on the 8th Sept 2017 which i don't know why as i don't get paid and got charged banking fees. Then they...

Telkom / to cancel my account with telkom

Feb 10, 2019

I am trying to close my account with telkom. I done everything they require in NOV or 2018. I phone the just to extend it for me another month and closed it end of Dec which did not happen. I phone them a couple of time to do this. Then they say to me they cannot close it because I wanted...

Telkom SA SOC / cancellation of services

Feb 8, 2019

Since 2017 I have tried to cancel my Telkom services which are an ADSL line and Phone line, First I tried the customer portal on the Telkom website, first time I went through the whole exercise but the system would always crash before one could press the send button. I tried on numerou...

Telkom SA SOC / telkom vdsl billing

Feb 8, 2019

I have a 20mb uncapped vdsl home package from telkom. The line works perfectly no complaints there, but there billing and customer service department is terrible. The line was installed mid may 2018. The monthly bill should be r1008 pm roughly. I have paid a total of r9500 for 6.5 months. So...

Telkom SA SOC / no data for 2 months on portable router/wifi but paying monthly

Feb 7, 2019

ACC NO: 335489925 CELL NO: 081 334 6039 I have been using my Router for a while now, my contract with Telkom is expiring end of this month (Feb). But since Dec 2018, Jan and Now (Feb) I am experiencing problems its been two months now not using my Router because it does not connect, I have...

Telkom / cancellation request not adhered to and upgrading and taking money without my consent

Feb 7, 2019

Good Day I had a 24 month contract and this came to expiring. I was called by Telkom and asked if I want to upgrade. I asked them to send me the options or talk me through and was very rudely told "Go to the Web". I then said to them ok rather cancel the contract. I also went on my account...

Telkom SA SOC / service given

Feb 6, 2019

I don't want to get black listed because I made a terrible mistake of signing up with Telkom, they debit wrong amounts and I didn't agree to that amount I paid R800 and now they want to debit me R1000 and my contract clearly states I need to pay R250 a month but I end up paying 4 time...

Telkom SA SOC / billing incorrect and harassment

Feb 6, 2019

I have cancelled my Telkom account due to having no line and everytime I go to a branch they put me on a phone to hear o you have a line fault. It was a up and down story and being billed for internet and a line I did not have having to buy airtime and data. I went in explained it to them...

Telkom SA SOC / service

Feb 4, 2019

I need to know what the waybill between telkom and the developer cbl is, our lines are cut, we have had no use of the service for 3weeks now, my mweb, my telkom landline and having to buy prepaid data in excess of r2000 already, numerous calls has been logged but no avail. I want a...

Telkom SA SOC / line cancellation

Feb 4, 2019

I moved homes in September 2018, but before the move was completed, I requested my telkom services to be cancelled (both phone line and adsl service). This request was done on August 27th 2018. Since then I have been billed every month for a service that I am no longer using. I've tried...

Telkom SA SOC / installation of landline

Feb 4, 2019

Been waiting for almost a year now for my prepaid line to be installed. Calls are being escalated for the past 5 months and nothing happens. I dont ever get any feedback. I am sick and tired of complaining. If this matter is not attended to or any communication received by COB Tuesday, i...

Telkom SA SOC / fraudulent charges and providing contract as requested

Feb 4, 2019

I have been using Telkom mobile since 2008 or so, when they were still 8ta. In Nov 2016 I was upgraded and told I would receive a copy of my contract, after 18 months worth of complaints and billing issues I refuses payment on what I believe are fraudulent charges, and demanded a copy of...

Telkom SA SOC / did request not to put my number in the telephone book

Feb 4, 2019

This weekend I was target for a cheating (scaam) me out of money by telling me the man working for me deceased and they need money to go home. My information were taken from the telephone book to tel me the man was killed and they need to take him home. According to the caller he was from...

Telkom SA SOC / pathetic service

Jan 31, 2019

To Whom it may Concern, I am been harassed by Telkom and Nudebt for a contractual breach by Telkom. I have attached in the zipped document all the invoices and HelloPeter messages that i have tried to get Telkom to resolve the problems that they have caused (Telkom), however Telkom has never...

Telkom SA SOC / fraud

Jan 30, 2019

I have been contacted by vvma that I owe telkom, landline an amount of money that is more than 8000, , it seem the that the owner of the internet cafe living in the above address is opening accounts with telkom using particulars of his clients ilegall without their concern. Now up until...

Telkom SA SOC / internet service

Jan 30, 2019

To Who It May Concern I cancelled my Telkom ADSL 4MB line on the 2 May 2018 due to the line being more off then on and very slow download speeds. The final straw and the main reason that made me re-evaluate my internet service provider was that my line was out of service for 5 weeks even...

Telkom SA SOC / transfer of ownership

Jan 30, 2019

I have submitted an application to have a service number moved to another individual on the 31st of July 2017. I have followed up on numerous occasions (lost count of all the e-mails and phone calls). I have copied every Telkom e-mail address i have on every e-mail in hope that it reache...

Telkom SA SOC / no fixing of telephone lines

Jan 29, 2019

Good Day Please can you assist i have logged a call for the fixing of my three business lines that is not working on the 26th of December 2018 it is now the 29th of January 2019 and still i do not have working lines i have numerous ref numbers we loosing so much money because of telkom i...

Telkom SA SOC / poor service and not canceling my account

Jan 28, 2019

To whom it may concern I canceled my account in November 2018 Today I got a bill in my post that I need to pay R441. 63 After I cancel I still get billed. I tried to cancel at a shop and only received poor service and loads of rudeness. Management is not very great. I am not a complainer...

Telkom / pathetic service

Jan 26, 2019

Good day I hope you are doing well. My name is Sumaya De Villiers: ID: 5809290184083 Cell: 0791781787 I have applied for a 20mbps down/ 2 mbps up line in August 2018. I was promised that my line would be up and running within 21 days, after 2 months, numerous visits to your Telkom...

Telkom SA SOC / adsl landline and fibre

Jan 26, 2019

Hello. I have been subscribed to the 10MB Uncapped Unlimited ADSL plan for almost 2 years now paying R806.01 per month in November 2018 I was called by Telkom to upgrade to Vuma FIbre 20MB Uncapped Unlimited Fibre including free router and installation for the same price of R807 I agreed to...

Telkom SA SOC / billing issue

Jan 25, 2019

Hi Telkom, Let me start off with saying that I do not have the energy to deal with you guys as I'm due my first baby any day but you are slowly ruining me. Im in fear that my credit record will be completely messed up by you guys and I am planning on applying for a property. I've taken out...

Telkom SA SOC / instruction to cancel adsl line not actioned by telkom

Jan 25, 2019

Good day Telkom I wish to formally lodge a complaint that my service cancellation request that was lodged in June 2017 was not honored and even after following up have never been honored. Telkom has continued billing me despite my clear communication of my intention of the service to be...

Telkom SA SOC / mo'nice data bundles

Jan 24, 2019

Since last week I have been buying mo'nice daily data bundles in the mornings, but have only been able to access internet/whatsapp in the evenings only. Thinking maybe theres sosmething I didnt do, but my sister and cousin had the same problems. The data eventually expired because I only...

Telkom SA SOC / landline suspended

Jan 23, 2019

Good day. I am totally dissatisfied with the assistance that i have been receiving from customer care since 20/12/2018. No feedback received after numerous calls. Was contacted at the end of October 2018 regarding upgrade to fixed line look alike. Went to a store in November only to find out...

Telkom SA SOC / pathetic customer service

Jan 22, 2019

On the 7th Dec 2018 we logged a complaint of our Telkom landline not working, it's been close to 2 months to date with no success of a repair, each call centre has lied to me, including supervisors, today I spoke to a Lwando at Cape Town branch, he promised to transfer me to a supervisor...