Twice in a row now I've had received rejection fees added to my account for R202+, this despite the fact that my account was fully paid before the 7th of every month (3rd & 2nd of every month) Due to the Covid pandemic our salaries gets paid at random times and we cannot keep up with all the payments on the last day of the month due to salary date changes.
I have received two rejection fees on my invoices for November and December 2020. This is a very big problem as this is against the SDA Consumer act as the amount added is in excess of 25% of my bill total and number two the accounts where fully settled on the 2nd and 3rd of the new month.
Telkom's call Centre (I contacted 081180 today) refuses to hear what I have to say as their first agent I spoke to doesn't give me a chance to speak, he just continues with his story, doesn't even listen & that was proved on the call, then I ask for a manager, oops sorry mam I will have to register a call back with you no manager available.
Then I get to another agent, give her all my verification details all verified, she then says that she will place me on hold to further verify, doesn't do that and I get pass4ed to an automated voice that is wanting me to rate the call that I just had, -100 if you ask me as she didn't even deal with my enquiry.
Despite the above, I still do not have feedback from them, I al still charged in excess of R 404+ on my account and this is against the consumer act, Not even my bank account charges this much for a rejection fee.
This will have to be corrected by Telkom ASAP, I'm not paying this again and the previous R 202 needs to be credited to, y account.
I will continue to complain on every platform possible until this is corrected. I will not stand for this. Especially not in a time like this.
Add your opinion