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Telkom SA SOC Customer Care Service

Telkom SA SOC Ltd.

2nd Floor,
Telkom Mobile Building
92 Oak Avenue
Highveld Park

South Africa

Customer Support Phone Numbers

+27 123 112 186 136 87

Telkom SA SOC Complaints & Reviews

Telkom SA SOC / No telephone line and internet since 12 Feb 2017

Zelda Immelman on Feb 24, 2017
After the thunderstorm (11 Feb17) the telephone line and internet was "DEAD" . I reported (12Feb 17) it on you app. Ref number: 10CNK120217. On the Monday 13 Feb 17 they send me an sms telling me the problem has been resolved. Which was not the case. They closed the case and I had to re...

Telkom SA SOC / Unexplained charges levied to our Telkom account

Marnus Bergh on Feb 24, 2017
We (ERA Bergh Properties CC) receive an invoice in Jan 2017 reflecting a charge of R 1, 014-91 Exl. 14% VAT. The description on the invoice - "Adjustment (Taxable)". We contacted Telkom on 13 Jan 17 and lodged a Dispute. The reference no was: 281 75106. On 10 Feb 2017 we followed up with...

Telkom / Telkom Service

RogerBerger on Feb 24, 2017
Good day, I phoned Telkom more than 2 weeks ago to upgrade to uncapped 10Mbps ADSL. I was promised it will be sorted between 7-14 days. I have repeatedly mailed telkom, they dont even bother replying, even though I get "read" replies. Telkom really sucks!! Read below: As of end of busine...

Telkom SA SOC / reconnection of mobile phone

clintonp on Feb 23, 2017
Telkom worst service ever . called Telkom on Wednesday to advise that payment was made to my account however I had to wait 24 to 48 hours for reconnection today is Friday still no connection .I called them this morning they tell me I havce to wait another 24 to 48 hours this i...

Telkom / Line dead. Outside cable cut due to fallen trees & extra fees taken on or paid

Richard Baliraj on Feb 23, 2017
I have two complaints. 1. Last year April I reported via e-mail, branch and call centre about extra fees coming out my pre paid (Waya Waya) line. To date no one has given me feedback. Case:A12477520 on 26 April and second case:A2482039 on 3rd May. I also made several calls and spoke to...

Telkom / Faulty line then cable theft

segabucs on Feb 23, 2017
Im extremely angry and disappointed at the service i received, our land line stopped working in December on January i called telkom i was told it will be fixed, after some week nothing happened i called and was told some their side they dont see anything wrong its my hand set, we went...

Telkom SA SOC / adsl to fiber upgrade

Sabhyankar on Feb 23, 2017
Good Day, My name is Sandip Abhyankar, My account number is 429901628577 I am using 4MBPS ADSL line since January 2014, in Sept. 2016 I received a phone call from Telkom offering me a free upgrade to 20MBPS Fiber, I accepted the offer, after repeated follow ups they sent Vumatel to...

Telkom SA SOC / Telkom ADSL installation

DanielleVDL on Feb 23, 2017
Good day, Telkom reference number 154896717 We are struggling to get a new Telkom ADSL line. we moved residencies and Telkom's contractor (Bytes) have been at our house twice and keep telling us there is a switch on somebody's else property that they have to access. I have been staying at...

Telkom SA SOC / Cancellation of telkom line

rehanaminty on Feb 22, 2017
Dear Sir/Madam I filled in a request on 1 September 2016 at the Benoni offices to cancel my line 011-425 2257. To date the line hasn't been cancelled and as a result I cannot pay the outstanding amount due. Telkom has been charging me rental on a monthly basis and despite me calling 10210 and...

Telkom SA SOC / Cancellation not processed - handed over to debt collectors

YolandieR on Feb 22, 2017
I have just copied the email I sent to Telkom regarding my cancellation which was submitted on the 23rd of September. There is a dispute on my account which according to the manager will be sorted within 72 hours and the debt written back. But I was handed over and now being hounded for...

Telkom / adsl copper line

Dirk Theunissen on Feb 22, 2017
I am so discussed with Telkom, we are trying for over 6 months to cancell our ADSL copper wire contract with no success from Telkom or the people who work at College Square in Bloemfontein The people working there, knows nothing about customer service or customer feedback. People at College...

Telkom SA SOC / Telkom mobile

Nonokazi Cele on Feb 21, 2017
I have a contract with telkom mobile. Last year November I was due for an upgrade and ordered an iPhone online. The model I wanted was out of stock so I decided to wait. In January, two months later, it was still out of stock so I decidea to change the model I wanted. Then beginning of...

Telkom SA SOC / Telkom fault repair service - adsl

Julian Popple on Feb 21, 2017
Copy of letter sent to Telkom CEO Mr Sipho Maseko: Dear Mr Maseko Complaint: Tel No. 021 9762608 – Mrs M Popple I am writing in desperation hoping that you will listen to my grievance with the service provided by Telkom. Here are the facts: • Around the 6th Feb I called to log a fault...

Telkom SA SOC / Service not cancelled even after told it was not requested and being charged to incorrect person

Jody Greeff on Feb 21, 2017
Good Day Telkom sent an email on the 12/09/2016 that the would activate the ADSL line I requested by the 13/09/2016. When it was installed I asked the Telkom consultant via telephone for my current phone number because I wanted to my line moved to Afrihost. The number I was given was incorrect...

Telkom SA SOC / Telkom line & adsl line not working

I want to know where i can lay an complaint? I have reported my dead telephone line and ADSL line the 1/02/2017, on the 3/02/2017 a technician pitched at my place trying to fix the line with no success. I was told by the technician that there are suppose to be 8 lines on our service line...

Telkom / My billing

monique 143 on Feb 20, 2017
For the past four months since November 2016 I have been phoning telkom to put my phone limit to zero and everytime the consultant said yes they did put the limit to zero every month telkom debit my account with R700 the contract I took is only R199 I can't be paying R700 every month...

Telkom SA SOC / My and my mother's, accounts total lack of service

Kathleenstevens on Feb 20, 2017
In November 2016 I cancelled my telkom landline. It had just been installed and yet I could not use the phone as I couldn't hear anyone and no one could hear me on a call. Although I requests ADSL there was no signal! Received an automated response to my cancellation but have kept...

Telkom SA / phone and adsl service

Thomas O L Jones on Feb 20, 2017
I have had an outage for over 8 days now. I have escalated the problem in Telkom to no avail. Telkom will not let me call their technician or speak to a manager. I do not know what else I can do to resolved the issue. This also comes on the back of a technical issue that took Telkom from...

Telkom SA SOC / Unwanted contract upgrade

DoctorD1 on Feb 20, 2017
Please help sort out my adsl subscription and billing problem! I have been trying to sort out this mess, initiated by telkom, since the beginning of november 2016. The problem is that telkom initiated a 100g softcap contract with dsl faster plus bundle in november – (This was not asked...

Telkom SA SOC / Extremely poor service

Preshni on Feb 20, 2017
We haven't had internet access in my home for the last few months, there is a problem with the actual telkom line. The technicians that were assigned to come and sort it out, but they never came, they never fixed the problem and they flagged the case as resolved and completed. My husband and...

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