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Telkom SA SOC Complaints & Reviews

Telkom SA SOC / lte reconnection

Arno van der Linde on Mar 8, 2019

Good day So my LTE was disconnected due to do payment, which I completely understand. I then opted to go to Irene Mall Telkom to make a payment, which I was told I could not do. And need to make an EFT via Absa. So I can not make a payment at a Telkom store, but we have Drones in the sky? I...

Telkom / landline telephone service

Guillaumé on Feb 26, 2019

I have a contract with Telkom for a package which they term "Anytime Extra". For a fixed fee the package allows me to make local Telkom calls without further charges. I have had the service for a number of years. In April 2018 an additional fee which Telkom term Closer Call Catcher (R 9:94...

Telkom SA SOC / product service non existent

Veravanheerden on Feb 25, 2019

I have logged numerous calls to Telkom, including logging a complaint to their customer service complaints division however all my faults logged went missing except for the one which they have linked to a bulk fault, I have spent over R 500.00 on phone calls from my cellular phone...

Telkom SA SOC / bad service and internet connection/speed and the lack thereof...

Werner Jansen on Feb 17, 2019

I have been having problems with my Internet speed for about a week now. Calling the customer care line does absolutely nothing. Either you wait for hours to talk to a consultant. If by some miracle someone actually answers the phone they can not help you and you are transfered to another...

Telkom SA SOC / bob naidoo store manager

Arnold Green on Feb 15, 2019

Your store manager bob naidoo at telkom store diamond pavilion kimberley has chased my wife out the store like a dog after 2 days and still no resolve to our issues and service. I have since put a request to cancel all my telkom services my wife is nobody's dog and I will personally shoot...

Telkom SA SOC / cancellations not taken seriously

CL Stephenson on Feb 15, 2019

This is my email correspondence to Aretha (Telkom agent)... I cannot upload the Docs mentioned below as they are in PDF Format and the belwo link reads: "Photo format is not recognized. Allowed formats: JPG, JPEG, GIF, PNG, BMP." Good morning Aretha, Please find attached an Invoice I received...

Telkom SA SOC / fibre to home and account billing

Yasaar Timms Goliath on Feb 15, 2019

Good morning Can someone please explain how you suspended our service for non payment on the same day you send us an invoice confirming our payment and that the next debit will be next month? This after we upgraded to Fibre nearly a month ago. We have your router laying here gathering dust... / mobile

Shen26 on Feb 14, 2019

Hi good afternoon I phoned into Telkom querying about multiple accounts my mother has with Telkom the agents was unhelpful and down right rude I spoke to the call centre team leader Melinda Zungu .I told her that I don't have a vehicle to go into the store and my mother entrusted me to...

Telkom SOC / telkom data package

Matshepo Moeng on Feb 13, 2019

Please assist pertaining this product that was sold to me last year in September. I was contacted Mndo Telkom and signoff a R29 contract with a free SIM. Now the first debit came out on the 8th Sept 2017 which i don't know why as i don't get paid and got charged banking fees. Then they...

Telkom / to cancel my account with telkom

Swanepoel on Feb 10, 2019

I am trying to close my account with telkom. I done everything they require in NOV or 2018. I phone the just to extend it for me another month and closed it end of Dec which did not happen. I phone them a couple of time to do this. Then they say to me they cannot close it because I wanted...

Telkom SA SOC / cancellation of services

mduckitt on Feb 8, 2019

Since 2017 I have tried to cancel my Telkom services which are an ADSL line and Phone line, First I tried the customer portal on the Telkom website, first time I went through the whole exercise but the system would always crash before one could press the send button. I tried on numerou...

Telkom SA SOC / telkom vdsl billing

Marcel Viviers on Feb 8, 2019

I have a 20mb uncapped vdsl home package from telkom. The line works perfectly no complaints there, but there billing and customer service department is terrible. The line was installed mid may 2018. The monthly bill should be r1008 pm roughly. I have paid a total of r9500 for 6.5 months. So...

Telkom SA SOC / no data for 2 months on portable router/wifi but paying monthly

NF Ngubane on Feb 7, 2019

ACC NO: 335489925 CELL NO: 081 334 6039 I have been using my Router for a while now, my contract with Telkom is expiring end of this month (Feb). But since Dec 2018, Jan and Now (Feb) I am experiencing problems its been two months now not using my Router because it does not connect, I have...

Telkom / cancellation request not adhered to and upgrading and taking money without my consent

swana on Feb 7, 2019

Good Day I had a 24 month contract and this came to expiring. I was called by Telkom and asked if I want to upgrade. I asked them to send me the options or talk me through and was very rudely told "Go to the Web". I then said to them ok rather cancel the contract. I also went on my account...

Telkom SA SOC / service given

Dimakatso Nkosi on Feb 6, 2019

I don't want to get black listed because I made a terrible mistake of signing up with Telkom, they debit wrong amounts and I didn't agree to that amount I paid R800 and now they want to debit me R1000 and my contract clearly states I need to pay R250 a month but I end up paying 4 time...

Telkom SA SOC / billing incorrect and harassment

pmb Angry on Feb 6, 2019

I have cancelled my Telkom account due to having no line and everytime I go to a branch they put me on a phone to hear o you have a line fault. It was a up and down story and being billed for internet and a line I did not have having to buy airtime and data. I went in explained it to them...

Telkom SA SOC / service

Lee Ann Samaai on Feb 4, 2019

I need to know what the waybill between telkom and the developer cbl is, our lines are cut, we have had no use of the service for 3weeks now, my mweb, my telkom landline and having to buy prepaid data in excess of r2000 already, numerous calls has been logged but no avail. I want a...

Telkom SA SOC / line cancellation

NateD82 on Feb 4, 2019

I moved homes in September 2018, but before the move was completed, I requested my telkom services to be cancelled (both phone line and adsl service). This request was done on August 27th 2018. Since then I have been billed every month for a service that I am no longer using. I've tried...

Telkom SA SOC / installation of landline

zankies on Feb 4, 2019

Been waiting for almost a year now for my prepaid line to be installed. Calls are being escalated for the past 5 months and nothing happens. I dont ever get any feedback. I am sick and tired of complaining. If this matter is not attended to or any communication received by COB Tuesday, i...

Telkom SA SOC / fraudulent charges and providing contract as requested

Roger DCS on Feb 4, 2019

I have been using Telkom mobile since 2008 or so, when they were still 8ta. In Nov 2016 I was upgraded and told I would receive a copy of my contract, after 18 months worth of complaints and billing issues I refuses payment on what I believe are fraudulent charges, and demanded a copy of...