Telkom SA SOC
reviews and complaints

I would like to complain about the service that I am currently receiving from Telkom with regards to my LTE Uncapped WIFI (20mbps) that I took out 3 months ago.

My problem started on the Friday 21 October 2022, where I received little to no internet connection, I took out a 20mbps line and currently I am getting something like 5mbps, if any I have lodged a fault with Telkom on Saturday morning where they informed me that they are struggling with a nation wide outage, on Sunday morning I was now getting really frustrated, I phoned them again where they just say that they are sorry for the inconvenience caused, and they will look into the matter, I then went a step future and went to the Telkom shop near me, they did a sim Swop as the sim card was showing Emergency calls only (Placed the sim card in two different phones), at the Telkom shop they can't assist me by telling me listen sir we have a problem with one of the towers or something all they ask me did I call the Telkom call center? Which I said yes I did (3 times).

I then went on to Twitter, where I lodged the complain again to Telkom SA, they gave me a ref Number [protected] where they said that they will investigate the matter and it will take between 2 to 72 hours to resolve the matter that was on Sunday 23 October 2022, today it is Tuesday 01 November 2022 and still the matter is not resolved yet, I am paying for a service that I am currently not receiving, I must not think that Telkom will give me a discount for the inconvenience caused all that they can say is "sorry for the inconvenience caused we will contact you once the matter has been resolved"

This is really unacceptable I would understand it if I was not paying for the service But I am up to date with the payments the least that Telkom can do from their side is to resolve this matter as they are a service provider. when following up on Twitter all that they can say is that they will get back to me.

Since I have been using Telekom data on contract I have been paying more money than the R200 we have agreed on first month they deducted R621 second month I have payed them R413 today on the 30th of October 2022 they have deducted R621 and I don't understand why because the money I have paid so fair I can be able to use it to push me more months but it's impossible to do so because am paying this much more money without an explanation because I only received once statement

I would like a complaint to be raised as I am extremely dissatisfied with my customer journey thus far. 

I had a 24 month contract with telkom for a internet line and phone line. The 24 months would have ended june 2022. 

Ive paid my debit order /monthly subscription every month as request however after the 24 months telkom continued deducting payments. I realised i have to "cancel" the contract/subscription in order to stop this. 

As i work during the week , i spent half of my saturday trying to get in touch with an operator because telkoms online chat is [censored]ing useless. Upon speaking to an agent in customer care in august 2022, i was assured that my contract has been cancelled and that will be followed by my final bill. As i relocated end of june and have not used telkoms service since then, the agent advised that i can dispute my final bill once received. 

This was all understood and I took reaponsibility that i contributed to this issue so it was borderline okay if i didnt get my money back. 

However, we are now in October and telkom is still deducting debit orders for a service i no longer use and requested to cancel. If rolse were reverse and i skipped a payment, telkom would surely chase for the payment. With technology today can telkom really say that they are unaware that i stopped using their service. That it is okay to collect money even after me getting in touch and asking to cancel it. This is causing myself financial detriment because your platforms and agents are incompetent. I call the same [censored]ing number today 30/10/2022 and now its outside operating hours

I have managed to attempt cancelation on your site, of which i received the following text :"Telkom Cancellation Case: 8750634 has been logged for Service [protected]" . I have no [censored]ing hope that it will be cancelled as speaking to a human did not get the job done, so i have less faith in your website self-service paltform. 

I would like this canceled,  i would like money due to me given back. I would like this delt with [censored]ing asap

I currently hate a telkom data sim contract which has been the worst for me. I was told it's a 24month contract however I'm still being debited after the 24months. I did not wamt any month to month service done without my knowledge. For the fact that I was told 24 months I find it as a mislead that I'm still being debited even after the contract has ended. As for the network it was so pathetic couldnt even use that data because most of the time there was no network. The worst contract ever I've had. I've never been happy because of the network I hardly even finished the gigs they used to give me. So I call in to cancel the contract they still tell me they will debit because cancellation takes 30days what the fell. Yet when I called month end to cancel they told me I should wait till my payment reflects on their side.

To whom it may concern,

SUBJECT: Telephone number: [protected] - Account No: [protected]

On 11th March 2022, Driesassur (Pty) Ltd sent a formal one month's written notice to Telkom SA SOC, to cancel DSL line and disconnection to be implemented on Saturday, 30th April 2022.

Email to Telkom SOC on 19-April-22 at 16h59: Requesting feedback regarding cancellation

Email from Telkom SOC on 20-April-22 at 14h02: Confirmation request has already been processed. Cancellation Order Number :276246414A, Request to cancel -[protected]_1 , and B440009422 Effective date: 04/04/2022 Cancel date: 30/04/2022

Email from Telkom SOC on 20-April-22 at 14h04.

Telkom SMBS Retention Centre Response to your Request Reference: 4350290. Confirming request was attended to by our support team on 2022-04-20.

NOW ...

We have been informed that Driesassur have been given to NUDEBT due to unpaid bills for the last few months. If Telkom SOC did NOT process the request of cancellation, Driesassur cannot be held responsible.

Please sort this matter IMMEDIATELY.

Contact person at Driesassur Pty Ltd:

Refiloe Majodina

[protected]

I was due for an upgrade in August. As such, I spoke to Wendy Baloyi, whom I had dealt with during the last deal. She referred me to Lindiwe Monyepau. On 25/08/22 I then sent Lindiwe an email requesting the catalogue, which she duly sent the same day. I placed my order and she sent the quote. On 30/08/22 I returned the signed quote. On 02/09/22 my phone, together with a sepearate data sim were delivered. On 05/09/22 I sent Lindiwe an email as neither simcard was working, the earbuds which were part of the package were not delivered and the phone that was delivered was a single sim instead of the dual sim, i had ordered. No response to my email. On 06/09/22 I sent a further email - again no response. Of course, I was trying to reach her telephonically everyday too and she wasnt getting back to me - hence the emails. I then went in store and was told I couldn't get assistance as I did not complete the deal in-store. About a week later, Lindiwe finally had both sims rica'd. On 22/09/22 I sent a long email detailing all my complaints to Lindiwe and Wendy - no response. Two weeks ago, I managed to get ahold of Lindiwe. She my earbuds were packaged and would be delivered on Tuesday. A week later still no earbuds. Today is the 18th of October. I must highlight that since the delivery I have attempted to call Lindiwe almost daily.

18/10/2022

10Hh57

Telkom Waterfall Mall Rustenburg

Entering at 10h57 - staff member helps me to get a ticket in the "exspress lane ",to buy data for a router.

at 11h40 another staff member assists me!

Numerous other customers were helped (without any tickets)

There was at least 4 staff members standing around - chatting to each other - and busy with private conversations.

Overall it is not a good experience to go to this branch - as it seams like all Staff are doing you a favour by assisting a customer.

Good day

I have send an request email to [protected]@telkom.co.za for assistance on the 10/10/2022, a follow up email was send on the 12/10/2022 and today the 18/10/2022. No responds from your department at all.

When I contact your service department for assistance they always regret to inform me that they can not assist and there are no direct contacted number for [protected]@telkom.co.za.

I need assistance on the following:

diversion option from this Telkom number [protected]. Currently it is

being diverted to an employee cell number [protected] and this

employee is no longer with our company. Please could you divert 021

434 5620 to our distribution center number being [protected].

Please could someone contact me, [protected]

Charissa Carter

Good day

My complaint is about the network every evening between 19:00-22:00, we have no connection from all tarrifs. Whether FreeMe or Smartbroadband LTE. I tried to restart the phone, even went to the Telkom store near me and agents did come to my house twice to check what the problem could be, and they discovered it could be the tower not having enough carrier for users around the area.

Telkom changed my debit date on august from the last day of the month to the 25 then it reversed cos i never have money on that date.i called and they put the date back to lst day of the month.they debited on the 31 august nd again 30 sept was charged extra 200 cos of the reverse on 25 august.today they suspended my account when i call they say they didnt get money for august which they did. Can somebody help me please

I have been purchasing R50 air time for 2 days now to call Telkom Technical support for them to come and assist me with my telkom router, there is no internet connection yet I pay them every month, I'm the only household with this issue right now in my area. I also asked them to re imburse me for the 10 gigs of data I had to purchase over these 2 days of no Fibre internet connection and to send me additional data for the time they are not sending out the technician to sort this out

It is a big inconvenience for me as I work remotely and rely completely on the Fibre we pay for

Yet telkom only apologizes all the time with no solid feedback

The technical support does not know a date or time of when their technician will be sent out

So unreliable and the worst service ever

And I am with them for 8 years now and they can't bother to assist

Telkom Woodmead Store I took this device on contract 3/10/2022 I only used this device for 7 days. I went to Woodmead branch retail park to report the device as purchased it there, I explained the issues to the sales person who assisted when I was applying for the contract, he told me to come back later as the manager is not on the store.

I left my contact so that he can notify me but no one called, I called the store no answer I went back to the store, Not only did I get insulted by the manager Zanele Vilakazi but she was not willing to assist she refused to have a look at the device and told me that the problem with the device is the software not being updated she even told me that she is not n it technician when I asked her questions she id rude n mean.. she says I have to pay for the device to be repaired or replaced this is the worst service.

I cannot purchase a device that is already faulty.

I dont want this device anymore

This is a scam and I want cancel this with immediate effect.

I took out a monthly contract for a Router and data in March 2022 which is R199 per month. Telkom delivered 2 routers to me. I sent them an email to please cancel 1 contract as I did not ask for 2 contracts. Telkom collected their other router from my house. I then received 2 invoices statements via email. Telkom deducted R298.00 x 2 for 2 contracts and they deducted R199.00 x 2 for 2 contracts. I have sent Telkom a lot of emails and nothing was fixed. If they did not receive my emails then how did they know to collect the other router. Every month they come to my account several times which I make sure that they do not find any money in my account as I cannot be paying for something that I do not have and I am not using. I bank with ABSA and they charge me R150.00 for every returned debit order which has resulted in me being charged R600.00 every month for ABSA admin charges for Telkom's returned debits orders. I later went to Telkom's store at Cresta Mall and they informed me that they have cancelled both contracts as I took back their other Router to the store. I also received a call from Lebohang Simelane that works at Cresta Mall and he informed me that both contracts have been cancelled. on 4 October 2022 I received again 2 statements which states that I owe Telkom money. I do not owe Telkom any money and instead they owe me money. Why am I receiving 2 statements if I had only asked for 1 contract and I do not even have 1 router with me anymore. I applied for car finance and got declined due to the returned debit orders that are appearing for Telkom. Can Hellopeter please help me resolve this issue as Telkom keeps debiting my account and sending me 2 statements.

On the 8th of October I have experienced a significant drop in my wifi internet speeds when i was downloading some files, It usually downloads a file by 5mbps now it has dropped to 10.4kb per second. I dont know how that happened but im not happy about this, this has never happened in the past i dont know how this came about but i hope it can be resolved.

[protected] was obtained at mall of the south 15Aug after they deducted money from my acc,affidavit was submitted as I don’t have a contract with any South African cellular network,I went to the mall twice and was told still pending investigation.1st Oct R2800 has been deducted and I’m on ITC as well for unpaid debts as I’m reversing the amount.I’m willing to take Telkom to court as my ID is registered for protection so how did they authorized this without a letter.

Morning Telkom Complaints

I spoke to your office around 2021 with regards to this number: [protected] as I wanted to cancel this number and the first time I went to your offices I was advised that this is a scam from the callcentre department and to cancel I had to wait two years for the expiry date of the contract.

In July 2022 I was advised again to wait for the contract expiry then on the 3rd September 2022, I went to your offices again and spoke to Bongiwe who issued me with a Maluti Express ticket number: 6 for cancellation, dated: 3rd September 2022, 10:20am. I was also advised to cance the account on the website: telkom.co.za and an account was created for me but I couldn’t use the portal login details as they gave me more problems.

Since then I was calling your office and to be advised to speak to cancellation department but while im holding to be transferred, im cut off several times.

I was advised that the process is now done via the Telkom.co.za website or app as per the email attached and after login into my account and go to dashboard, products, accounts, business, ISp and track I don’t see any accounts listed.

Can your office please assist in cancellation this account: [protected].

Regards

Q.W. Lefora

[protected]@gmail.com

Husband went to telkom eastgate for an upgrade.

He requested a cheaper phone as well as a cancelation on one contract and cancelation on insurance.

Women assisting told my husband she can't assist because my number was pre paid and was on my name.

She called me and i specifically told her to leave my number alone and to upgrade my contact number.

This women goes and cancels my contract number, puts it as pre paid and activated my pre paid as a contract.

She didn't cancel the contract requested nor provide information to cancel the insurance. In fact she told my husband that insurance was canceled. Received my bill for September and it's 2900!

My cellphone is supposed to be 799 and a data sim of 199!

She has made a huge error on the account and acted unlawfully by activating my pre paid sim into a contract without my permission and without me being at the store!

I was told my account would be credited, still nothing has been done.

I need this account rectified as a matter of urgency!

I contacted Telkom in June as the company i worked for was in the process of closing and no funds were released to employees. I then received an invoice for payment, which I paid ont he same day, I continued to do manual payments since June. Wake up this morning to no internet, call the billing centre, first agent absolutely rude, no help whatsoever informed me I owe R1000 which made no sense as I have paid. Cut the call and call back, get through to an amazing agent such empathy, took the time to explain in detail. The billing cycle changed so the arear amount reflects which was r84 as the payment made in September still does not reflect. How do you terminate services without any notification and that to a client who is paying you monthly what she is aware is due. If I was told about the other amount which is still a mystery would I not have paid it.

I was so content with the service until this stunt. I need internet to work so I can feed my kids. My sons need internet for education. This type of behavior toward paying clients needs to end. Inform the client and then if they fail to pay do what you have to.

I.diagusted by your behavior telkom.

Ive recently moved to a new place in order to take advantage of telkom fibre. But since the 1st of September ive been struggling with telkom and openserve to complete my installation. Openserve did the installation only to inform me that all the open cores in the fibre box has been used and that the infrastructure can be fixed but they need authorization. The technicians are very rude and ignore me giving me zero feedback on the situation. In the meantime I have to buy data on my phone that costs a lot of money. Im very dissapointed in telkom and openserve and in the terrible service that I am receiving. It seems to me that telkom does not care about customers

I bought a Huawei Nova 9a on contract at Telkom on the 27th April and since using for 5 months the phone stopped charging I took it to Telkom direct at greenstone for repairs since its still under 1 year warranty but to my suprise was given a R2088 quoted because of the crack on the side of the screen and when I called the store they said the quote included the screen 1stly I never asked for screen to be fixed and why wasnt I given 2 quotes for both screen and charging issue im not happy at all