How to contact Telkom SA SOC customer service?
- +27 123 112 186 (Support)
- info@telkom.co.za (Support)
2nd Floor, Telkom Mobile Building, 92 Oak Avenue, Highveld Park Centurion, South Africa
Telkom SA SOC is a wireline and wireless telecommunications provider based in South Africa. The company operates in more than 38 countries across the African continent.
You can contact Telkom SA SOC by phone at +27 123 112 186.
Telkom SA SOC is located on the 2nd Floor, Telkom Mobile Building, 92 Oak Avenue, Highveld Park Centurion, South Africa.
Yes, it is possible to see if there are outages or upgrades.
You can check if there is anything planned using this page on their website or here
It is possible to move your services if you move your house or business. You can check if Telkom provides coverage at your new address on their website.
To request a move of your service, you should fill in this form on the website.
You can try to restart your modem or phone. If it did not help, you can report an issue on Telkom’s website
Yes, Telkom even offers their own speed test on their website
You can cancel at any time. Start your cancellation process by visiting their website, navigate to the bottom of the page, choose the service you wish to cancel, and follow the cancellation steps.
The best option is to use your full Telkom account number as a reference in your transactions via EFT or deposit.
There are certain requirements that have to be met, hence, not all smartphones are VoLTE capable.
Your cellphone can be suspended if there are account arrears or you reached your spending limit.
You have to contact the Telkom support team at the bottom of this page https://secure.telkom.co.za/today/help/personal/talk-to-us-anchor/
Rates vary for Telkom's mobile and other mobile networks between 1.9c - 4.6c per second and for Telkom & Neotel numbers is 1.1c per second.
Yes, you should choose the plan you’re interested in, download and fill out an upgrade form and either send it to 180@telkom.co.za or take it to a Telkom store.
You can cancel your contract in your MyTelkom account in the “Manage Accounts” tab.
You can port to Telkom for free.
Porting switches your current phone number to a different mobile network while keeping your original phone number.
You should contact customer support at 081 180.
If there is an upgrade available for you, Telkom will get in touch and deliver the new contract and phone to you.
Upgrading is free at Telkom.
You will receive a call or a message as a reminder for an upgrade. You can also visit a Telkom store if you have a question about upgrades.
Yes, Telkom offers a new phone as a part of a contract.
Telkom allows you to set the spending limit an unlimited amount of time.
Telkom on average has low and satisfactory reviews on various platforms online. Customers’ complaints mainly concern unresponsive and unhelpful customer support, mistakes in contract and services. Given the poor customer service, the company does not address the complaints on our platform. Considering this we suggest being cautious if you choose to use Telkom.
Telkom SA SOC mobile applications
You can download these applications to your device
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Telkom SA SOC Contacts
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Telkom SA SOC phone numbers+27 123 112 186+27 123 112 186Click up if you have successfully reached Telkom SA SOC by calling +27 123 112 186 phone number 634 634 users reported that they have successfully reached Telkom SA SOC by calling +27 123 112 186 phone number Click down if you have unsuccessfully reached Telkom SA SOC by calling +27 123 112 186 phone number 402 402 users reported that they have UNsuccessfully reached Telkom SA SOC by calling +27 123 112 186 phone number
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Telkom SA SOC emailsinfo@telkom.co.za100%Confidence score: 100%Support
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Telkom SA SOC address2nd Floor, Telkom Mobile Building, 92 Oak Avenue, Highveld Park Centurion, South Africa
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Telkom SA SOC social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 16, 2025