Telkom SA SOC
reviews and complaints

I board a 10 g day and 10night data for 61days and then i want to connect i conect but corn do annything that was true the route but there nothing wrong with it than i but the simcard in a phone after struggling for 2days almost than it works with the phone after 1day or 2 day get sms the daily is finish there nothing they can but put the roming on so i leave everything by them very angry and i stil angry and there a beter back for more data and less money they did not inform from it look like they making money for they own pockets

When I took out the 12 month contract, the sales consultant assured me it would remain R399 every month. I paid R399 end of June and since then it has been escalating and when I query it noone comes back to me with a resolution. Its bad enough that they debited me for an LTE line that was cancelled and promised to refund me but none of that happened.

I have a Telkom wifi account. As per the agreement they charge me R269 monthly. On 01 July 2022 they charged me an extra R147 which they claimed it as a once off payment, that was all fine they debited it even though there was no explanation of this once off amount. Then on the 1st August 2022 they launched another debit order with another extra amount of R186 which is also claimed as a once off payment. They then sent me an invoice on the 1st September 2022 still charging me another once off of R180, when contacted them they could not give me a satisfactory response or they either make silly statement not understanding the real issue. I then request to be assisted to get my money back as I feel that these recurring once off payments are damaging by bank account big time. Also feel that their charges are not in line with the agreement. I even sent them and email but they never got back to me. I just have to pay, pay, pay Their conduct is unethical and ludicrous. By far the worst telecommunications company to deal with.

usually Telkom debits my account on the night of the last day of the month. I always make sure that there are funds available on that day. At the end of July Telkom somehow debited my account on about the 25th for some unknown reason and the funds were not available yet. the next moment i try to make a call and get a voice message that my account has been blocked. I tried on numerous occasions to let Telkom know that the funds are available and that they must debit the account my service was restored again very late in the month of August. At the end of August Telkom did not debit my account at all and again just blocked my service. It has been almost two weeks again that I am sitting without a service that I pay for. I did manage to get a hold of someone eventually last Friday, where I shared my dissatisfaction. I asked the person that i spoke to to get a manager to contact me immediately, I am still waiting. So for a month now I have had no service. I am completely dissatisfied, with what is going on. I use your service for business purposes and due to a lack of being able to communicate with my clients I have lost out on a huge amount of business. I depend on the communication I have with my clients to survive each month, and this shocking service has been detrimental to my business and my life. I would appreciate an immediate response.

my cell nos are [protected] and [protected]

Good afternoon

Asked to have my contract/s cancelled in Feb 2022 at Pavillion mall Telkom outlet. Upon realizing that I was still billed the same amount in the subsequent months, I visited another Telkom outlet at Watercrest mall for the same reason, I spoke to Miss Mkhize, who advised me to send an official letter for cancellation as the contracts are on business profile, which I did on the 07/06/2022 through to this email address: [protected]@telkom.co.za

To this date I'm still billed the same amount.

Again today (05/09/2022) I have requested cancellation of the same through an agent @ Musgrave telkom outlet, again I'm told about sms that I've not received. Subsequently I called the cancellation department via 081180 option 5, but only to be told this time, the systems are down, I need to phone in 2 hours time.

Everytime when I request to have my contract cancelled, different asked for different documents, why is there so much inconsistences amongst your agents?

The smses that all these agents have said I would received never came through

I would like to be refunded backdated from my first request of cancellation

My details are as follows: Dr Onke Nqala Inc.

Cell.no.[protected]

I.D.no [protected]

Account no.[protected]

Thanks

Dr Onke Nqala

Inkosi Albert Luthuli Hospital

Cato minor

Durban

Telkom is one of the worst companies to ever exist, they was been debiting my mother's account for the past 10 years after trying to cancel it and stop them from taking money from an 80 year old women who has never even used their network. Sending emails to them that Noone answers to calling the call centre still nothing gets done is a shame. This is pathetic for my mother to have to experience such he life covers are starting to be affected by this because telkom keeps taking money unlawfully off her account. We need this to stop ASAP!

Took a contracted device from Telkom Gateway on 20 August 2022, called in today (25 August 2022) to inform them that the device display is cut off. Called in to inform them and they are not even clued up on policy. They advised that I should bring the device in and send it in for a service request for which I would have to wait 21 days to determine whether or not it is a manufacturing defect. I informed them that the device had been purchased for my mom and that some of her personal information is already on there. I asked them if the device would be reset and they said it would not, it would only be assessed. I questioned having my mom's personal information on the device and reminded them of the POPI Act. They then decided that the device would be wiped. Bear in mind that at this point I had been speaking with a supervisor who was of no help at all. I do not want my devices to be accessed. Why can't I just get a new device. It was only switched on this morning after leaving the store and is already defective. Telkom Gateway is absolutely terrible. This is the second defective device that I've received from them. Their customer service skills are useless and their supervisor has the worst attitude ever.

NO SIGNAL AT ALL! PLEASE HELP!

I live in Amsterdam, Mpumalanga, South Africa.

For almost a week the signal is terrible, now I don't have any signal at all. I can only use internet when I'm at home as I have wifi at home, but I have absolutely no signal. My number is [protected].

As a mother with 2 daughters in school I relly need signal for communication with the school.

On the 9th of August I went to telkom menyln next to game to ask them to use my old number as a contract since I have been doing it for more than 2 contracts. Since that day my phone number is not working. I went to montana they said its still pending it was done on the 11th.

Can someone help to resolve this issue because at 1st the lady didn't want to help she said I will loose my number if I do so. Or I have to move to other networks since the service is bad

My number is [protected] the one that is not working, you can call on [protected]

I was phoned by Telkom in 2021 with an offer for a sim card and data package. I accepted the offer, but never received the sim card of any other service from Telkom. They do however keep taking funds via debit orders from my bank account. I can't even cancel the product because I never received any kind of product to start off with, and don't have an account number or any reference number other than my ID number.

I was told on numerous occasions, when phoning them, that my account would be refunded, but instead, they keep debiting my account.

Since the begging of July contractors were installing Fiber for the household internet. The installation resulted in damaging my driveway and I have spoken to Team leader from Telkom. We did made an appointment on the 05 August 2022 in the morning and he did not honer the appointment. I did call him on the 5 AUGUST and his phone was on voice mail. I did send him an sms on the 5 August, unfortunately no respond. I phone him again on the 12 August and on the 16 August without any help. I just want someone to assist by fixing the driveway as it was working accordinly before telkom send their service provider to damage the road.

To Whom it May Concerns,

On the 15/August in the middle of the month Telkom through EASYDEBIT goes into my account debits R1 347,72, currently I have no contract with Telkom if I had it its years ago,

Who gave them the right to deduct that amount from my account I need my money back and compensation because my PRIVACY was invaded without my permission I am very disappointed from such a big

Company such negligence I need an explanation and need to be compensated my right as a SOUTH AFRICAN CITIZEN WAS VIOLATED EXTREMELY, and emotionally disturbed

Awaiting your prompt response

I am writing this with great frustration. I am tired of the abuse I am getting t from TelkomSA. I had an issue where my debit bounced in June and I got charged R200 just for a bounced debit of R259. Thats really a scam, I am not sure why its allowed! But I paid the 200 and I called it to change my debit date from the last day of the month to the 5th of every month because the agent I spoke to said thats the date they have. I even double checked with the agent before I dropped the call I said "Please do not forget to change the debit date" before I could even finish she replied “its on the 5th" but to my surprise they debited again on the 1st of August instead of the 5th... and yes, It bounced, meaning I will have to pay another 200? Who's fault is this? I am frustrated and drained and to my surprise when I check mobile bill its says R923... What is this? From R259 to R923 yet I never missed any payment. This needs to be resolved or else I will drag it forward to people will listen and do something. Even if means pulling out the all the call recording for the 26th of July. Telkom is an abusive scammer. I am tired of their bad service. My Telkom Account No. [protected]

Called in end of June to change debit order date. Called again 23rd June to follow up on the status of the order called back 29th July was told the date was only changed on the 23rd of June to month end deduction. So that added up to back log payments. Called back on 2nd August to be told that there was no deduction made end of April but there was an amount deducted as per bank statements . Was also told that I have a back log credit. That is why I'm paying more than the actual amount

I logged a fault for my Fibre to be relocated to my new address on the 1st August 2022. The lady that helped me at first gave me a reference number and told me that I should wait for her call to finish the order. I never received the call so I call back 2nd August 2022 where the fault was logged. Tuesday they told me that I should wait for a technician to contact me for installation. I never received any sms’s to indicate that the fault was logged nor was I updated. This morning when I contacted Telkom, they advised me that the matter will be escalated to the manager and they will send me an email, I am waiting the whole day and nonsuch received. When I called back they told me there is no port at the new address but the technician will get back to me. I need this fibre for work purposes and no service from Telkom. I am utterly disappointed in Telkom. I want to cancel my service!

The billing is very inconsistent and Telkom sometimes charges me double for my Data. I like the data deal but the billing is a big issue, I pay my bills every month but get over charged. When I go to the store I'm told I'm being charged for making calls. I disabled calls on that SIM and buy minutes for my other SIM but that doesn't seem to work, they still charge me. My contract is R250 p/m but I'm billed R700 this month.

I have a closed account but yet i keep on being billed for services i don't use eversince i took out the contract

The person from Telkom who sold me the contract lied to me and said there is coverage in my area but there is none

I called the call centre numerous times

A technician was sent to my house. After the visit the only feedback i received was that my case has been sorted

The billling continued without me getting any services. I decided to reversing the debit orders and now i am being handed over. How can you expect me to pay for something i am not or is unable to use

I was notified in May 2021 via sms that Telkom would be increasing my speed from 20/2 to 20/20. To date there has been no increase in speed. I still pay R850 per month for this low speed. I currently pay more than a 50mbps costs. I spoke to a consultant today who promised to phone back as has not phoned so far.

My name is Noel Molefe.

On March this this year 2022 I called Telkom offices complaining about a Telkom box that is in my property in my garage.

I was promised that they will send somebody to remove it.

The box is inside my garage door also blocking and making it very difficult for our cars to move inside.

Twice now my wife has dented her car with the box as it is in our garage.

The other lead if the box is open that I can see that it is not use because I can see sand in it and loose wires.

It is now a playing ground for mice and rats.

Can this matter be attended to as soon as possible or else I will have to remove it by my self since I have called and the was no action taken now I am sending you ( Telkom) this email as a proof that I have made means to communicate and alerting you know. My ERF number is 20740

No 3 Bishop Tutu street Makhaya Mandela Park.

This is my last attempt trying to let you know about the box if I will not get any respond from you than I will have to remove it my self.

Please find the attached pictures of the box.

Kind regards

Mr N Molefe

Im sorry but I tried waited patiently for your respond and you didn’t bother to get back to me, Ombudsmen is looking for reference number as per email I requested just process of putting a complain on your store with the service I received which you aware of as you escalated to your Area manager as well who didn’t bother to understand my query and just Declined without hearing my side of the story.

I came in your store looking to buy a phone specifically I advised your consultant that I want to buy something on special as I always prefer to buy phones on special, and I asked your consultant more than three time which phone is on special and I even specified that I’M LOOKING FOR HUAWEI as im looking for phone which uses two simcards. THE only thing your consultant did was to ask me of my Budget and she only showed me your normal broachers which has all phones and I even told that those are normal prices.

I WAS NOT GIVEN FULLINFORMATIN FOR ME TO MAKE INFORMED DECISION, BECAUSE WHEN I WENT TO ACTIVATE THE PHONE AFTER SIGNING WITH TSHOLO MODIBEDI THEN I SAW A BROUCHER WITH SPECIAL OF TWO PHONES HUAWEI on that very same day after few minutes.

So why was I not advised on those phone while first things I asked it was a special of HUAWEI phone why I was limited of information while I asked of a specific product?

Manager by the name of Linda Mkhwanazi I tried to escalate to her with email as per agreement to try and resolve this issue as per attachment communication looking like is she is not interested to assist me.

I even logged a request in the store with reference//Case number : [protected] which no one bothered to call and check my complain even not email correspondence. Dated 12.07.2022 time 09:31 this was my second I went to the store.

I went back again 3rd day spoke with manager as per attachment correspondence level of service she gave me as well or myb she’s too busy to attend my complain. She send through a request to the Arear manager which declined without understanding my complain as a client that I was not given full information to make informed decision.

Till today I have the device which I cant use because of this query its been now almost three weeks no one is getting back to.

I don’t want to cancel Contract But I want the special which TELKOM is offering for two phones which I was not informed off, because I asked off that information and when I went to the store I asked so nicely more than three times of any special offering by TELKOM and consultant by the name of Tsholo Modibedi.

Attached it’s a complain I send on Hello peter and haven’t received any sort of correspondence.

SHOP U240 SOUTHGATE MALL