Menu
Telkom SA SOC Customer Service Phone, Email, Contacts

Telkom SA SOC
reviews & complaints

www.telkom.co.za
www.telkom.co.za

Learn how the rating is calculated

1.0 2687 Reviews

Telkom SA SOC Complaints Summary

35 Resolved
2651 Unresolved
Our verdict: If considering services from Telkom SA SOC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Telkom SA SOC has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Telkom SA SOC. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Telkom SA SOC reviews & complaints 2687

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Telkom SA SOC reviews & complaints

ComplaintsBoard
R
4:50 pm EDT

Telkom SA SOC Liars

I board a 10 g day and 10night data for 61days and then i want to connect i conect but corn do annything that was true the route but there nothing wrong with it than i but the simcard in a phone after struggling for 2days almost than it works with the phone after 1day or 2 day get sms the daily is finish there nothing they can but put the roming on so i leave everything by them very angry and i stil angry and there a beter back for more data and less money they did not inform from it look like they making money for they own pockets

Desired outcome: amount day of time of period and i want my petrol money for driving up and down and time they waste from me and the inconvenience they cause for my child school work

Read full review of Telkom SA SOC
Hide full review
ComplaintsBoard
T
4:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC fibre line

When I took out the 12 month contract, the sales consultant assured me it would remain R399 every month. I paid R399 end of June and since then it has been escalating and when I query it noone comes back to me with a resolution. Its bad enough that they debited me for an LTE line that was cancelled and promised to refund me but none of that happened.

Desired outcome: Refund my money or remove this device and the contract ends as they are not meeting their part of the agreement

Read full review of Telkom SA SOC
Hide full review
ComplaintsBoard
H
10:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC Wifi Route

I have a Telkom wifi account. As per the agreement they charge me R269 monthly. On 01 July 2022 they charged me an extra R147 which they claimed it as a once off payment, that was all fine they debited it even though there was no explanation of this once off amount. Then on the 1st August 2022 they launched another debit order with another extra amount of R186 which is also claimed as a once off payment. They then sent me an invoice on the 1st September 2022 still charging me another once off of R180, when contacted them they could not give me a satisfactory response or they either make silly statement not understanding the real issue. I then request to be assisted to get my money back as I feel that these recurring once off payments are damaging by bank account big time. Also feel that their charges are not in line with the agreement. I even sent them and email but they never got back to me. I just have to pay, pay, pay Their conduct is unethical and ludicrous. By far the worst telecommunications company to deal with.

Desired outcome: Refund from Telkom

Read full review of Telkom SA SOC and 1 comment
Hide full review
1 comment
Add a comment
T
T
Thobile M
, ZA
Sep 10, 2022 3:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Funny enough I'm having the same problem at Telkom

ComplaintsBoard
D
2:13 am EDT

Telkom SA SOC service

usually Telkom debits my account on the night of the last day of the month. I always make sure that there are funds available on that day. At the end of July Telkom somehow debited my account on about the 25th for some unknown reason and the funds were not available yet. the next moment i try to make a call and get a voice message that my account has been blocked. I tried on numerous occasions to let Telkom know that the funds are available and that they must debit the account my service was restored again very late in the month of August. At the end of August Telkom did not debit my account at all and again just blocked my service. It has been almost two weeks again that I am sitting without a service that I pay for. I did manage to get a hold of someone eventually last Friday, where I shared my dissatisfaction. I asked the person that i spoke to to get a manager to contact me immediately, I am still waiting. So for a month now I have had no service. I am completely dissatisfied, with what is going on. I use your service for business purposes and due to a lack of being able to communicate with my clients I have lost out on a huge amount of business. I depend on the communication I have with my clients to survive each month, and this shocking service has been detrimental to my business and my life. I would appreciate an immediate response.

my cell nos are [protected] and [protected]

Read full review of Telkom SA SOC
Hide full review
ComplaintsBoard
O
7:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC Cancellation difficulties and continue billing

Good afternoon

Asked to have my contract/s cancelled in Feb 2022 at Pavillion mall Telkom outlet. Upon realizing that I was still billed the same amount in the subsequent months, I visited another Telkom outlet at Watercrest mall for the same reason, I spoke to Miss Mkhize, who advised me to send an official letter for cancellation as the contracts are on business profile, which I did on the 07/06/2022 through to this email address: [protected]@telkom.co.za

To this date I'm still billed the same amount.

Again today (05/09/2022) I have requested cancellation of the same through an agent @ Musgrave telkom outlet, again I'm told about sms that I've not received. Subsequently I called the cancellation department via 081180 option 5, but only to be told this time, the systems are down, I need to phone in 2 hours time.

Everytime when I request to have my contract cancelled, different asked for different documents, why is there so much inconsistences amongst your agents?

The smses that all these agents have said I would received never came through

I would like to be refunded backdated from my first request of cancellation

My details are as follows: Dr Onke Nqala Inc.

Cell.no.[protected]

I.D.no [protected]

Account no.[protected]

Thanks

Dr Onke Nqala

Inkosi Albert Luthuli Hospital

Cato minor

Durban

Desired outcome: Please cancel my services, all but [protected] and refund me backdated from my first cancellation request

Read full review of Telkom SA SOC
Hide full review
ComplaintsBoard
M
5:39 am EDT

Telkom SA SOC Telkom cellphone contract

Telkom is one of the worst companies to ever exist, they was been debiting my mother's account for the past 10 years after trying to cancel it and stop them from taking money from an 80 year old women who has never even used their network. Sending emails to them that Noone answers to calling the call centre still nothing gets done is a shame. This is pathetic for my mother to have to experience such he life covers are starting to be affected by this because telkom keeps taking money unlawfully off her account. We need this to stop ASAP!

Desired outcome: Refund the 10 years of unauthorized debits

Read full review of Telkom SA SOC
Hide full review
ComplaintsBoard
L
7:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC Device Contract

Took a contracted device from Telkom Gateway on 20 August 2022, called in today (25 August 2022) to inform them that the device display is cut off. Called in to inform them and they are not even clued up on policy. They advised that I should bring the device in and send it in for a service request for which I would have to wait 21 days to determine whether or not it is a manufacturing defect. I informed them that the device had been purchased for my mom and that some of her personal information is already on there. I asked them if the device would be reset and they said it would not, it would only be assessed. I questioned having my mom's personal information on the device and reminded them of the POPI Act. They then decided that the device would be wiped. Bear in mind that at this point I had been speaking with a supervisor who was of no help at all. I do not want my devices to be accessed. Why can't I just get a new device. It was only switched on this morning after leaving the store and is already defective. Telkom Gateway is absolutely terrible. This is the second defective device that I've received from them. Their customer service skills are useless and their supervisor has the worst attitude ever.

Desired outcome: I would like a new device or my contract to be canceled

Read full review of Telkom SA SOC
Hide full review
ComplaintsBoard
A
12:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC Signal

NO SIGNAL AT ALL! PLEASE HELP!

I live in Amsterdam, Mpumalanga, South Africa.

For almost a week the signal is terrible, now I don't have any signal at all. I can only use internet when I'm at home as I have wifi at home, but I have absolutely no signal. My number is [protected].

As a mother with 2 daughters in school I relly need signal for communication with the school.

Desired outcome: Sigal would be verry helpful

Read full review of Telkom SA SOC
Hide full review
ComplaintsBoard
X
5:20 pm EDT

Telkom SA SOC It's been more than 7 days my sim is not working

On the 9th of August I went to telkom menyln next to game to ask them to use my old number as a contract since I have been doing it for more than 2 contracts. Since that day my phone number is not working. I went to montana they said its still pending it was done on the 11th.

Can someone help to resolve this issue because at 1st the lady didn't want to help she said I will loose my number if I do so. Or I have to move to other networks since the service is bad

My number is [protected] the one that is not working, you can call on [protected]

Desired outcome: I need my number to start working it's been more than 7 days

Read full review of Telkom SA SOC
Hide full review
ComplaintsBoard
A
9:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC Sim card and data package offered

I was phoned by Telkom in 2021 with an offer for a sim card and data package. I accepted the offer, but never received the sim card of any other service from Telkom. They do however keep taking funds via debit orders from my bank account. I can't even cancel the product because I never received any kind of product to start off with, and don't have an account number or any reference number other than my ID number.

I was told on numerous occasions, when phoning them, that my account would be refunded, but instead, they keep debiting my account.

Desired outcome: I need my account to be refunded please and I would like Telkom to confirm cancelation of the debit order instructions on my account

Read full review of Telkom SA SOC
Hide full review
ComplaintsBoard
T
5:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC About the installation of Fiber and poles in Atteridgeville Kalafong Heights

Since the begging of July contractors were installing Fiber for the household internet. The installation resulted in damaging my driveway and I have spoken to Team leader from Telkom. We did made an appointment on the 05 August 2022 in the morning and he did not honer the appointment. I did call him on the 5 AUGUST and his phone was on voice mail. I did send him an sms on the 5 August, unfortunately no respond. I phone him again on the 12 August and on the 16 August without any help. I just want someone to assist by fixing the driveway as it was working accordinly before telkom send their service provider to damage the road.

Desired outcome: Telkom to assist by fixing my driveway and also install the pole at the back accordingly.

Read full review of Telkom SA SOC
Hide full review
ComplaintsBoard
M
10:15 am EDT

Telkom SA SOC Telkom

To Whom it May Concerns,

On the 15/August in the middle of the month Telkom through EASYDEBIT goes into my account debits R1 347,72, currently I have no contract with Telkom if I had it its years ago,

Who gave them the right to deduct that amount from my account I need my money back and compensation because my PRIVACY was invaded without my permission I am very disappointed from such a big

Company such negligence I need an explanation and need to be compensated my right as a SOUTH AFRICAN CITIZEN WAS VIOLATED EXTREMELY, and emotionally disturbed

Awaiting your prompt response

Desired outcome: compensation for my violating my privacy

Read full review of Telkom SA SOC
Hide full review
ComplaintsBoard
L
1:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC Mobile bill

I am writing this with great frustration. I am tired of the abuse I am getting t from TelkomSA. I had an issue where my debit bounced in June and I got charged R200 just for a bounced debit of R259. Thats really a scam, I am not sure why its allowed! But I paid the 200 and I called it to change my debit date from the last day of the month to the 5th of every month because the agent I spoke to said thats the date they have. I even double checked with the agent before I dropped the call I said "Please do not forget to change the debit date" before I could even finish she replied “its on the 5th" but to my surprise they debited again on the 1st of August instead of the 5th... and yes, It bounced, meaning I will have to pay another 200? Who's fault is this? I am frustrated and drained and to my surprise when I check mobile bill its says R923... What is this? From R259 to R923 yet I never missed any payment. This needs to be resolved or else I will drag it forward to people will listen and do something. Even if means pulling out the all the call recording for the 26th of July. Telkom is an abusive scammer. I am tired of their bad service. My Telkom Account No. [protected]

Desired outcome: My bill needs to cleared to 259. I have never missed any payment and i changed the debit on my end.

Read full review of Telkom SA SOC
Hide full review
ComplaintsBoard
V
6:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC Telkom lte services

Called in end of June to change debit order date. Called again 23rd June to follow up on the status of the order called back 29th July was told the date was only changed on the 23rd of June to month end deduction. So that added up to back log payments. Called back on 2nd August to be told that there was no deduction made end of April but there was an amount deducted as per bank statements . Was also told that I have a back log credit. That is why I'm paying more than the actual amount

Read full review of Telkom SA SOC
Hide full review
ComplaintsBoard
C
10:55 am EDT

Telkom SA SOC Fibre Relocation

I logged a fault for my Fibre to be relocated to my new address on the 1st August 2022. The lady that helped me at first gave me a reference number and told me that I should wait for her call to finish the order. I never received the call so I call back 2nd August 2022 where the fault was logged. Tuesday they told me that I should wait for a technician to contact me for installation. I never received any sms’s to indicate that the fault was logged nor was I updated. This morning when I contacted Telkom, they advised me that the matter will be escalated to the manager and they will send me an email, I am waiting the whole day and nonsuch received. When I called back they told me there is no port at the new address but the technician will get back to me. I need this fibre for work purposes and no service from Telkom. I am utterly disappointed in Telkom. I want to cancel my service!

Desired outcome: I need feedback as soon as possible so that I need to know if I should find another network provider

Read full review of Telkom SA SOC
Hide full review
ComplaintsBoard
M
6:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC Telkom Data Service

The billing is very inconsistent and Telkom sometimes charges me double for my Data. I like the data deal but the billing is a big issue, I pay my bills every month but get over charged. When I go to the store I'm told I'm being charged for making calls. I disabled calls on that SIM and buy minutes for my other SIM but that doesn't seem to work, they still charge me. My contract is R250 p/m but I'm billed R700 this month.

Desired outcome: Consistent billing or Cancel my contract.

Read full review of Telkom SA SOC
Hide full review
ComplaintsBoard
V
12:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC Billing

I have a closed account but yet i keep on being billed for services i don't use eversince i took out the contract

The person from Telkom who sold me the contract lied to me and said there is coverage in my area but there is none

I called the call centre numerous times

A technician was sent to my house. After the visit the only feedback i received was that my case has been sorted

The billling continued without me getting any services. I decided to reversing the debit orders and now i am being handed over. How can you expect me to pay for something i am not or is unable to use

Desired outcome: I would like my account to be closed and the debit orders stopped

Read full review of Telkom SA SOC
Hide full review
ComplaintsBoard
S
8:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC Fibre speed

I was notified in May 2021 via sms that Telkom would be increasing my speed from 20/2 to 20/20. To date there has been no increase in speed. I still pay R850 per month for this low speed. I currently pay more than a 50mbps costs. I spoke to a consultant today who promised to phone back as has not phoned so far.

Desired outcome: Telkom needs to make good their promise of the line speed and reimburse me .

Read full review of Telkom SA SOC
View 0 more photos
Hide full review
ComplaintsBoard
T
6:45 pm EDT

Telkom SA SOC Telkom box in my yard

My name is Noel Molefe.

On March this this year 2022 I called Telkom offices complaining about a Telkom box that is in my property in my garage.

I was promised that they will send somebody to remove it.

The box is inside my garage door also blocking and making it very difficult for our cars to move inside.

Twice now my wife has dented her car with the box as it is in our garage.

The other lead if the box is open that I can see that it is not use because I can see sand in it and loose wires.

It is now a playing ground for mice and rats.

Can this matter be attended to as soon as possible or else I will have to remove it by my self since I have called and the was no action taken now I am sending you ( Telkom) this email as a proof that I have made means to communicate and alerting you know. My ERF number is 20740

No 3 Bishop Tutu street Makhaya Mandela Park.

This is my last attempt trying to let you know about the box if I will not get any respond from you than I will have to remove it my self.

Please find the attached pictures of the box.

Kind regards

Mr N Molefe

Desired outcome: The box to be removed as soon as possible

Read full review of Telkom SA SOC
View 0 more photos
Hide full review
ComplaintsBoard
B
9:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC Cell phone

Im sorry but I tried waited patiently for your respond and you didn’t bother to get back to me, Ombudsmen is looking for reference number as per email I requested just process of putting a complain on your store with the service I received which you aware of as you escalated to your Area manager as well who didn’t bother to understand my query and just Declined without hearing my side of the story.

I came in your store looking to buy a phone specifically I advised your consultant that I want to buy something on special as I always prefer to buy phones on special, and I asked your consultant more than three time which phone is on special and I even specified that I’M LOOKING FOR HUAWEI as im looking for phone which uses two simcards. THE only thing your consultant did was to ask me of my Budget and she only showed me your normal broachers which has all phones and I even told that those are normal prices.

I WAS NOT GIVEN FULLINFORMATIN FOR ME TO MAKE INFORMED DECISION, BECAUSE WHEN I WENT TO ACTIVATE THE PHONE AFTER SIGNING WITH TSHOLO MODIBEDI THEN I SAW A BROUCHER WITH SPECIAL OF TWO PHONES HUAWEI on that very same day after few minutes.

So why was I not advised on those phone while first things I asked it was a special of HUAWEI phone why I was limited of information while I asked of a specific product?

Manager by the name of Linda Mkhwanazi I tried to escalate to her with email as per agreement to try and resolve this issue as per attachment communication looking like is she is not interested to assist me.

I even logged a request in the store with reference//Case number : [protected] which no one bothered to call and check my complain even not email correspondence. Dated 12.07.2022 time 09:31 this was my second I went to the store.

I went back again 3rd day spoke with manager as per attachment correspondence level of service she gave me as well or myb she’s too busy to attend my complain. She send through a request to the Arear manager which declined without understanding my complain as a client that I was not given full information to make informed decision.

Till today I have the device which I cant use because of this query its been now almost three weeks no one is getting back to.

I don’t want to cancel Contract But I want the special which TELKOM is offering for two phones which I was not informed off, because I asked off that information and when I went to the store I asked so nicely more than three times of any special offering by TELKOM and consultant by the name of Tsholo Modibedi.

Attached it’s a complain I send on Hello peter and haven’t received any sort of correspondence.

SHOP U240 SOUTHGATE MALL

Desired outcome: I don’t want to cancel Contract But I want the special which TELKOM is offering for two phones which I was not informed offTsholo Modibedi.please liaise with me via emailbafana.[protected]@standardbank.co.za

Read full review of Telkom SA SOC
View 0 more photos
Hide full review

Telkom SA SOC In-depth Review

Company Overview:

Telkom SA SOC, also known as Telkom, is a telecommunications company based in South Africa. With a rich history spanning several decades, Telkom has established itself as a leading player in the industry. The company's mission is to connect people and businesses through innovative communication solutions, while its vision is to be the preferred ICT service provider in South Africa.

Telkom offers a wide range of services and products to meet the diverse needs of its customers. These include fixed-line telephony, mobile services, broadband internet, data solutions, and managed services. With a comprehensive portfolio, Telkom strives to provide reliable and cutting-edge solutions to enhance communication and connectivity.

Service Quality:

Telkom SA SOC is committed to delivering high-quality services to its customers. The company consistently invests in infrastructure and technology to ensure a seamless and reliable experience. Customer satisfaction levels are consistently monitored and evaluated to identify areas for improvement.

When compared to competitors in the industry, Telkom SA SOC stands out for its service quality. The company's robust network infrastructure and commitment to innovation contribute to a superior customer experience.

Pricing and Value for Money:

Telkom SA SOC offers competitive pricing for its services, catering to a wide range of budgets. The company's pricing structure is designed to provide value for money, ensuring that customers receive quality services at affordable rates.

When compared to competitors, Telkom SA SOC's pricing remains competitive. The company strives to strike a balance between affordability and service quality, making it an attractive choice for customers seeking reliable telecommunications solutions.

Network Coverage and Reliability:

Telkom SA SOC boasts extensive network coverage across South Africa, ensuring that customers can stay connected wherever they are. The company's network is known for its reliability and uptime, providing uninterrupted communication services.

When compared to competitors, Telkom SA SOC's network coverage and reliability are commendable. The company's investment in infrastructure and technology enables it to offer a robust network that meets the needs of its customers.

Customer Support:

Telkom SA SOC places a strong emphasis on customer support services. The company's dedicated support team is readily available to assist customers with any queries or issues they may encounter. Response times are prompt, and the effectiveness of support is consistently evaluated.

When compared to competitors, Telkom SA SOC's customer support services stand out for their efficiency and effectiveness. The company's commitment to resolving customer concerns contributes to a positive customer experience.

Technological Innovation:

Telkom SA SOC is at the forefront of technological advancements in the telecommunications industry. The company consistently invests in research and development to drive innovation and stay ahead of the curve. This enables Telkom to offer cutting-edge solutions to its customers.

When compared to competitors, Telkom SA SOC's technological capabilities are impressive. The company's commitment to innovation positions it as a leader in the industry, providing customers with access to the latest advancements in communication technology.

Corporate Social Responsibility:

Telkom SA SOC is dedicated to corporate social responsibility and actively contributes to social and environmental causes. The company implements various initiatives to promote sustainability and make a positive impact on society. Telkom's commitment to corporate social responsibility sets it apart from its competitors.

User Reviews and Ratings:

Users have provided positive reviews and ratings for Telkom SA SOC. Common feedback highlights the company's reliable services, excellent customer support, and competitive pricing. Overall, users express high levels of satisfaction with Telkom's offerings.

Pros and Cons:

Telkom SA SOC has several strengths, including its extensive network coverage, commitment to service quality, and technological innovation. However, some users have mentioned occasional service disruptions as a potential weakness. Overall, the advantages of using Telkom's services outweigh the disadvantages.

Conclusion:

Telkom SA SOC is a reputable telecommunications company in South Africa, offering a wide range of services and products. The company's commitment to service quality, competitive pricing, and technological innovation make it a preferred choice for customers. With extensive network coverage and reliable services, Telkom SA SOC continues to deliver on its mission of connecting people and businesses. Potential customers considering Telkom's services can expect a reliable and customer-centric experience. Overall, Telkom SA SOC's performance and future prospects remain promising.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Telkom SA SOC contacts

Phone number

+27 123 112 186

Website

www.telkom.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Telkom SA SOC?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Telkom SA SOC Customer Service. Initial Telkom SA SOC complaints should be directed to their team directly. You can find contact details for Telkom SA SOC above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Telkom SA SOC. Discuss the issues you have had with Telkom SA SOC and work with their customer service team to find a resolution.