Sonic Drive-In
Reviews and Complaints

AHHH!H IT ISN'T CALLED A SLASH! IT IS A SLUSH! And when you are busy especially duri ng happy hour, you tend to forget the damn lemons sometimes...>_>

Do you eat the lemons or something? You know they don't actually flavor your drink, right? Clear lemon syrup is what gives it the sour lemon flavor, not the actual lemons. If it's not sour, they didn't put the syrup in it either.

it's "slush" ###

i use to work at that sonic drive-in, in muleshoe. i highly doubt that they didnt put lemons, they may have put them at the bottom. but "happy hour" has nothing to do with taking out the fruits or anything out of your drink. your drink should have the same quality is it does out of happy hour. anyway, next time you have a problem about how they make your drink, be sure to inform the "in charge" person, or your carhop. :)

I ordered a cherry COKE slushie tonight. I get a cherry slushie. I tell the drive thru lady that I ordered a cherry coke slushie...she responded...I put some coke in it...you cannot see it. I drank more...and looked at the receipt...which said cherry slushie. I told her again, I do not believe there is any cherry in it. She grabbed the drink and said, "how the hell would you know?" I asked to speak to a manager and was told there was not one there, but another girl came to the window. She then asked for more money because a cherry coke slushie would be more and admited that there was no coke in the slushie. Apparently I offended the first lady for asking to her to add coke? I know this isn't as bad as the other stories...but since I always have bad service at Sonic I thought I would report this incident. And alas, this is my last cherry coke slushie.

we went to the sonic on fm700 in big spring texas, owned by mike aubbasab[not sure of spelling], i ordered a #2 with bacon mustard no veggies'2footlong cheese conies an order of french fries and a med.coke.the young woman on the speaker was interupting me so i wasn't sure she got the order.when i got home we had 2 very cold footlongs, a double meat cheese burger that was cold and the bun had never touched the grill, an order of frie that didn't spend but 3seconds in the fryalator.they were all cold.if this had been the first time, ok. but it wasn't . we quit going to the sonic for over 6 month because of this same thing .i called each time and always the same we'll take care of it but still the food is terrible.their not cleaning the spickets on the soda machine the cokes taste it too. maybe you can get someone to listen and fix these things. thank you cindy & mike seely

I sat with my child and my two nieces for over 20 minutes before re-calling and asking for a time estimate, and they told me THEY COULDN"T give me an estimate and they were short handed. I figured busy Saturday night a teenager called in, so I waited . What could I really do I had already paid by debit, and figured maybe 5 more minutes. After 50 MINUTES, I re-called and asked again for a time estimate, cause we have been waiting so long, and other customer (who had arrived and ordered after me) had gotten FOOD orders not drink orders. They told me again no estimate on time. I demanded for either my food or a refund on my order. I really wanted the refund but the kids were ready to eat, and were getting unbearable. We were NOT told sorry this time, only that they were behind and would have it right out, with a matter of fact tone. At an hour and 10 minutes I got tired of waited and called the Sonic Hotline, and had time to have a 15 minute conversation with a rep. who was kind but not real helpful, I was told they would look into it, and would call the manager, and at 1 hour 30 minutes I called again on the terminal the someperson said and I quote " I can't take your order, our system is down and we are closing early, good bye" . A minute or two after that a I get COLD FOOD and half my drinks. I told the carhop, I've waited an hour and a half I demend Hot Food. She took back the food and a car pulled up 5 spaces down and got they're order taken after they said they were closing. within 8 minutes of telling the carhop I wanted hot food she returned without my drinks, I waited another 5 minutes for my drinks. So, I lesson for all don't go to the Beebe, Arkansas Sonic and if you do, don't pay before your order unless you are willing to wait forever or lose you money!

Damn right sue sonic them fuking ### put slime in my two btchs snot in our food

Well I went through the drive through and ordered a $2.39 Sonic Blast they tell me $3.15 I get to the window questioning this and they tell me it is $2.39 plus .50 more for the toppings I mean WTF when did the toppings cost extra I could see if I asked for extra which I didn't...They act like I'm an idiot for questioning this...I guess I'm still a little p'd over waiting 35 minutes for a coke yesterday and had to call 3 times on the PA after I seen people come and go with their orders...I usually like the food at Sonic...but there are more choices...

I think it was your sonic. The sonic here in NC, has great service. And the food is awsome.

Honestly all of your arguments are nonsense. A cup with lid costs Sonic about 5-12 cents each. I live in AZ and every other establishment provides free waters with the cup. Sonic charges 30-60 cents per the cup because they want to make money off their cups or because they don't want to give out water when they make money off of a soda. And as for cross contamination. That excuse is BS too. If you remove the lid and straw there is .[protected]% chance of cross contamination somehow getting from the lid edge to the lever for filling the cup. And most soda machines nowadays have a button they push to fill the drink so there is exactly 0% chance of cross contamination. These arguments are complete BS. The truth is that it is about the $ just like it always is. If Sonic wanted to provide better customer service they would give them for free like everyone else. But they don't. They want to charge so that you will just purchase a drink. That is why I no longer go to sonic. If management thinks that they can charge for a 5 cent 8 oz cup when the shake I just purchased cost $5 then I chose to go somewhere else. Best way to vote is with your $.

just fyi i just went to a sonic and was charged for a water with my meal even though the meal comes with a "soft drink.' but "water is not classified as a soft drink".. i would understand if i just ordered a water by itself, but i didnt i ordered a meal that comes with a drink water does not cost no where near as much as a freakin soda. come on people

You have to pay for the cup because it is a health code violation, to be read: against the law, to refill a previously used cup. Any item which has left the drive-in's interior is considered to be previously used. Since it is previously used, we must select a new cup which we must pay for. It falls under an account called "paper cost". The partner in charge of the drive-in, or the owner, keeps a close check on paper cost, food cost, etc. and if the line items are too high, the management is chastised or fired depending on who you work for or the circumstances.

Oh, and before you ask, the reason it is against health code to refill a previously used glass or dish is because food-born illness has had the opportunity to infect the cup, plate, fork, etc. If the piece was to come in contact with another and did have some type of illness on the piece, then it would have potential to be transferred to the new cups, plates, etc. and infect someone else.

The sonic drive-in's i supervise also charge $0.30 per cup, lid and straw. You get them as a set. The operational handbook for Sonic dictates that all cups are to be served with a lid and straw, so you are paying for all three.

Why would you have to pay for the cup? Is it because it's styrofoam?

Everyone is right on the health code subject.

No one is supposed to enter the building at all, except for employee's.

Also, if we kept having people drive up and ask for a refill on a day old cup (as some do) we would have to charge MORE!

I know some Sonic's do refills, but the one I work at doesn't. It's up to the working Partner. Would you want some liars to come and get "refills" on their drinks, while every time they do it's 15 cents out of your pocket? That also effects raises for employees.

refills on waters are not free...sonic does not offer refills, it is against health code regulations to bring an already used cup back into the building and refill it because of cross contamination. and u are paying for the cup not the drink. and it depends on what sonic you go to on what u get charged, the sonic in parkville missouri it is 27 cents.

First of all, you are being charged for your cup, not the water. Secondly, it is now considered a health code violation to refill a drink in the cup that has already been drank out of. why? i'm not sure...i don't make the rules, but i've worked at 3 restaurants, being servers at all, and we were told to ALWAYS bring fresh glasses (or cups in this case), not refill the empty one, though, many didn't comply with this. I am currently a car-hop at a sonic, this is why i know this. And lastly, just buzz in if you need a refill. Generally, a well-managed sonic would not charge you for refills on water alone. Customers are not supposed to walk into a strictly drive-in place, hence the name, unless otherwise notified or it is a dine-in sonic.

LMFAO KEN! Why dont you RE-Read it dumb ### He said he Brought HIS CUP IN... ummmm they should not charge for a cup he already has...duhhhhhh

Wow... I work at Sonic also (located in South West Ohio) but we never ever charge for refills on water, sodas, teas, or slushes. I just can't believe that someone would be that rude to tell you to go to your car like that.

The Sonic Cheesecake bites are such a rip-off! It was $2.10 for THREE bites of nasty tasting stuff that inedible. My kids even spit them out. My son says " Don't ever eat them, they'll always be crappy!" We were so disappointed in Sonic for the rediculous price and the horrible excuse of a snack. Sonic should be ashamed.

I was trying to get a job at this sonic and everything was going great. The GM told me to come up there the next day or so. I went at the time that we scheduled and he wasn’t there. So one of the other employees preceded to give me a orientation paper. I waited the 72 hours and called the store back and asked to speak with the GM and he wasn’t there again. So I called Sonic Management just for her to tell me they made a mistake and I was never hired on. So rougly 5 days of my life wasted with no job. Store 6155

YAKIMA SONIC APP, SAYS IM IN Boney Lake WA. 97 miles away, I tried calling and it's not working, "+[protected]" I checked the internet, it said, The sonic has the "ORDER AHEAD" off

"A location being temporarily unavailable may just mean that the drive-in you're trying to order from has "Order Ahead" currently turned off. We recommend contacting your local SONIC directly to ask!"

NO ANSWER!

My girls work at the Stuttgart, ar 72160 sonic they are treated like crap alone with the rest of the crew. the management here do not care. when you say nothing when your managers curse out minors and its ok you need to look in the mirror. because something is wrong. If you read this do not let your kids work here. one of my daughters started here back in September of 2016 she have only gotten a .25 cent raise and she do not miss days from work..workers have come in after her and has gotten on day shift, but they will not let her move to day shift.the car hop only start out at $7.00 an hour. how is that when minimum wages is $8.50 an hour. this business here do not have a heart. stay away run! they do no train there managers the just pick them as they know them. no training

Very rarely do I get to get away for lunch. So when I got the break today to run to the Sonic right up the road in Conyers Ga on HWY 138 was great. I hadn't had any breakfast and I was starving. It took forever to get my food and then when I got back to my office, half the cheese was melted to the paper and there was enough mustard on it to choke a hordse. all the mayonnaise was on the outside of the wrapper and oh yeah NO FREAKIN BACON ON A NUMBER 3. Tater tots were dead long before I got there. The lemonade tasted old and rotten the only thing that wasn't messed up on my order or edible was the marinara sauce that came with the cheese sticks I ordered, but were over cooked so there was hardly any cheese in them. never going back.

All your breakfast burritos have sausage! We don't eat sausage! The steak breakfast burritos were very good. BRING THEM BACK! Use ground beef.
Because of this we now go to McDonald's for their Egg McMuffin with ham.

not following the way you order it, I ordered #2 mayo with no tomato due to foood allergy diet Cherry Limeade, and onion Rings, the o nion ring not done all the way through, the tomatoe on burger not one but three big slices, , ( that would have put me in Hospital)if i would have bit into it, , the doet cherry lime ade was not diet, , the onion rings where soggy and the breadding was fallowin off the onion, , whichj was not full cooked, , ,

This Sonic drive in Located In Lebanon Missouri on Jefferson ave

Let me join the chorus of thousands of others and say your new buns suck... That's all... bad move, , , can't eat that mess..and won't. The old ones were terrific. Thanks.

The manger of Oak grove Louisiana Sonic Name is Martha her son Nathan is a manger too I guess ..Nathan Has A very Rude attitude, Anything comes out of his mouth is Rude!We the Employees can not stand or ground against him or we will be Fired or our days will be cut ! Is their anyone I can contact about this problem over Martha?

I'm tired of when I go to the sonic in CORINTH Mississippi and the car hops hitting my truck. It's a brand new truck and so far they have put 3 scratches on it. I want go back.

I witnessed people smoking weed that worked at Sonic one day late at night... This makes me think this establishment is not professional.

I could not agree more ! The one of Ft. Worth Ave. and the one on Ledbetter and Hampton have the most worthless idoits working at them. Especially S. Fortenberry on Ledbetter, she is the manager and is totally out of control! I will NEVER eat at either one of these places so long as I live!