Latest Reviews and Complaints
Sonic Drive-In Complaints Page 90 of 91
gift card
I have tried to talk to representatives regarding removing the gift cards registered under my name but to no avail. Today, June 15th, one of the reps told me very sharply to call customer service. When he was told customer service is open M-F, he told me to call on one of those days. He was the same representative who talked to me last week.
Someone had reloaded one of the cards w/o permission, and two representatives whose attitudes were wonderful took care of the problem promptly and sent me a new card by UPS.
I want the cards removed from the Sonic card site, but no one doesn't know how to remove them.
poor service
My husband and i drove thru Sonic last month. He ordered a cheeseburger combo and enjoyed it, i ordered a chicken wrap with bacon and cheese. They did not put the bacon and cheese on however, which i found out when i got home. Although it was disappointing we decided to give it another try. Today i went through the drive thru again and ordered my husband the same cheeseburger combo with tots and for me the chicken sandwich (with bacon, cheese, tomato, lettuce) combo with fries. When i was given my order i checked the bag because the last experience i had and there were 2 orders of tots, so i gave it back and said i had ordered one fry. The guy fixed it (with no apology by the way) and handed it back. I almost checked the rest, but there were cars lining up behind me so i left. Well, when i arrived to have lunch with my husband we discovered a chicken sandwich with nothing on it and another (grilled) chicken sandwich with lettuce. This was absolutely NOT what i ordered. The only thing they got right were the drinks. I was sooo pissed. The other thing is they didn't even give me a real receipt with what i ordered on it. And by the way, i had already corrected the girl at the beginning when i first placed the order, looked at the screen to make sure what i said was what she put in the computer (which it was).
DO NOT GO TO SONIC IN ROSEVILLE, CA! The people they have working there are absolute idiots.
My husband and i drove thru Sonic last month. He ordered a cheeseburger combo and enjoyed it, i ordered a chicken wrap with bacon and cheese. They did not put the bacon and cheese on however, which i found out when i got home. Although it was disappointing we decided to give it another try. Today i went through the drive thru again and ordered my husband the same cheeseburger combo with tots and for me the chicken sandwich (with bacon, cheese, tomato, lettuce) combo with fries. When i was given my order i checked the bag because the last experience i had and there were 2 orders of tots, so i gave it back and said i had ordered one fry. The guy fixed it (with no apology by the way) and handed it back. I almost checked the rest, but there were cars lining up behind me so i left. Well, when i arrived to have lunch with my husband we discovered a chicken sandwich with nothing on it and another (grilled) chicken sandwich with lettuce. This was absolutely NOT what i ordered. The only thing they got right were the drinks. I was sooo pissed. The other thing is they didn't even give me a real receipt with what i ordered on it. And by the way, i had already corrected the girl at the beginning when i first placed the order, looked at the screen to make sure what i said was what she put in the computer (which it was).
DO NOT GO TO SONIC IN ROSEVILLE, CA! The people they have working there are absolute idiots.
scam
It appears that the Sonic at Muleshoe, Texas has stopped putting lemons in their Route 44-sized Lemonberry Slashes during Happy Hour (2-4 pm). The last two slashes I have gotten at the Muleshoe Sonic during Happy Hour have had no lemons at all. On the other hand, whenever I've paid the full price this summer outside of Happy Hour, the restaurant has never failed to add the lemons. Typically a Route 44 Lemonberry Slash has contained a whole lemon in slices. Is this a cost-cutting move or simply an employee's mistake in the preparation of the drinks?
The complaint has been investigated and resolved to the customer’s satisfaction.
AHHH!H IT ISN'T CALLED A SLASH! IT IS A SLUSH! And when you are busy especially duri ng happy hour, you tend to forget the damn lemons sometimes...>_>
Do you eat the lemons or something? You know they don't actually flavor your drink, right? Clear lemon syrup is what gives it the sour lemon flavor, not the actual lemons. If it's not sour, they didn't put the syrup in it either.
it's "slush" ###
i use to work at that sonic drive-in, in muleshoe. i highly doubt that they didnt put lemons, they may have put them at the bottom. but "happy hour" has nothing to do with taking out the fruits or anything out of your drink. your drink should have the same quality is it does out of happy hour. anyway, next time you have a problem about how they make your drink, be sure to inform the "in charge" person, or your carhop. :)
bad service - bad food
takes 20min to get a drink, five employees standing around talking, only 2customers at the place . give you food that has set under the warmer. dips onionring s back in the grease to rewarm, hamburger, , , , not sure what the problem is with them, but cold and soggy, thought i would try them again, i live down the street, but i will go some where else from now on . they were great for about the first year, , after that on a grade level, , , i would give them a d-.
I ordered a cherry COKE slushie tonight. I get a cherry slushie. I tell the drive thru lady that I ordered a cherry coke slushie...she responded...I put some coke in it...you cannot see it. I drank more...and looked at the receipt...which said cherry slushie. I told her again, I do not believe there is any cherry in it. She grabbed the drink and said, "how the hell would you know?" I asked to speak to a manager and was told there was not one there, but another girl came to the window. She then asked for more money because a cherry coke slushie would be more and admited that there was no coke in the slushie. Apparently I offended the first lady for asking to her to add coke? I know this isn't as bad as the other stories...but since I always have bad service at Sonic I thought I would report this incident. And alas, this is my last cherry coke slushie.
we went to the sonic on fm700 in big spring texas, owned by mike aubbasab[not sure of spelling], i ordered a #2 with bacon mustard no veggies'2footlong cheese conies an order of french fries and a med.coke.the young woman on the speaker was interupting me so i wasn't sure she got the order.when i got home we had 2 very cold footlongs, a double meat cheese burger that was cold and the bun had never touched the grill, an order of frie that didn't spend but 3seconds in the fryalator.they were all cold.if this had been the first time, ok. but it wasn't . we quit going to the sonic for over 6 month because of this same thing .i called each time and always the same we'll take care of it but still the food is terrible.their not cleaning the spickets on the soda machine the cokes taste it too. maybe you can get someone to listen and fix these things. thank you cindy & mike seely
I sat with my child and my two nieces for over 20 minutes before re-calling and asking for a time estimate, and they told me THEY COULDN"T give me an estimate and they were short handed. I figured busy Saturday night a teenager called in, so I waited . What could I really do I had already paid by debit, and figured maybe 5 more minutes. After 50 MINUTES, I re-called and asked again for a time estimate, cause we have been waiting so long, and other customer (who had arrived and ordered after me) had gotten FOOD orders not drink orders. They told me again no estimate on time. I demanded for either my food or a refund on my order. I really wanted the refund but the kids were ready to eat, and were getting unbearable. We were NOT told sorry this time, only that they were behind and would have it right out, with a matter of fact tone. At an hour and 10 minutes I got tired of waited and called the Sonic Hotline, and had time to have a 15 minute conversation with a rep. who was kind but not real helpful, I was told they would look into it, and would call the manager, and at 1 hour 30 minutes I called again on the terminal the someperson said and I quote " I can't take your order, our system is down and we are closing early, good bye" . A minute or two after that a I get COLD FOOD and half my drinks. I told the carhop, I've waited an hour and a half I demend Hot Food. She took back the food and a car pulled up 5 spaces down and got they're order taken after they said they were closing. within 8 minutes of telling the carhop I wanted hot food she returned without my drinks, I waited another 5 minutes for my drinks. So, I lesson for all don't go to the Beebe, Arkansas Sonic and if you do, don't pay before your order unless you are willing to wait forever or lose you money!
waters
I went to Sonic and ordered 4 small waters and a route 44 cup of ice. I know the ice I have to pay for, but since when do I have to pay for tap water? I have no air conditioning in my car and my 3 kids were with me and dying of heat. All we wanted was some water to drink. They charged me $2.53 for those 4 SMALL waters and route 44 cup of ice. I told they...
Read full complaint and 4 commentsinfustation
This Sonic on white lane and ashe has a real bad cockroach problem. Don't go into the bathrooms or they will get you. If you eat outside your car on the tables later in the day they take over. Hope this message reaches the right people because the people there don't seem to care. I have heard they are inside the kitchen also, but have never been seen on the prep table.
Read full complaintcharged twice
I ordered and PAID with a gift card (not Sonics) but when my order was brought I was told they just needed to see my card and no additional charges would be made (dumb i know). When I checked my card the next day i saw two charges from Sonics... my original and another LARGER price. I called corporate and filed a report and told someone would follow up with...
Read full complaint and 7 commentsbad management!
I used to work at Sonic in Jennings, La. Due to the uncontrollable behavior of the bosses daughter, I no longer work there. The young girl screams and hollers at employees and to holler back or defend yourself is going to get you fired by her dad who runs the whole place. She has no respect for anyone especially the older employees. She isn't in management but plays as if she is. She doesn't know how to talk to people and makes them cry. I doubt corporate knows of this behavior because I don't think it would be tolerated. But no one is going to tell because some really need their jobs. They need someone to speak up for those girls and get her out of there or get her under control. If she were my daughter, she would be bent over my knee for a good whipping. But then my kids are taught respect. If there is anyone willing to speak up for these employees, they could use it. If you are a past employee of the Jennings Location, my apologies if you were one of the ones terminated for putting her in her place where she belongs.
payroll
i have been working for this company for 8 years and i omly recieved a wage of 8.80 after sitting down with the supervisor and filling out an by company policy 6 month review so after that i thought i had recieved an raise to 9.00 an hour by=ut recently just out of curiousty i looked up my payrate in their system and found out that i never recieved my raise...
Read full complaint and 14 commentsquestionable practice @ local Sonic
this is a new resturant and i have visited 3 times in last 2 weeks as a drive-thru customer..i have only purchased 20 oz Java Chillers. i had not really paid attention to price, and the fact that i never received a receipt...however today May 8 2008 i stopped and purchased a 20 oz Java Chiller ( $ 2.99 on menu board )
i was told " that will be $ 3.18 at window " when i arrived @ window, i ask why was there tax on take out order? girl told me thete is NO tax on take-out...i questioned her of amount ( $ 3.18 ) when drink is $ 2.99...she said " ok just give me $ 2.99, which i did...i asked for receipt, she said she had to keep it ?
there is something that SMELLS here! is the employee charging all drive-thru orders tax and ringing up without tax and POCKETING the change? this would be a nice little BONUS for the employees @ expense of customers..as of today, I WILL NOT VISIT SONIC . i would hope that owner doesn't condone this practice. Please investigate this store...Store # 5873 located @ 1754 US rt 36, Urbana, Ohio Thank you
they don't clean drink and ice machines
I have gone to Sonic for food and drinks for years. Lately I have been getting "slime" in my cup. Everyday I stop while I'm out to get and ice tea with extra ice. Twice just recently I have been getting all the way to the end of my drink and see something dark at the bottom. It is SLIME! What is it doing in our drinks? Better still, what is it doing in your machines Sonic? Isn't there health laws you are suppose to abide by? Are you an exceptions or something. If you want customers to stay with you then you better get with it. CLEAN YOUR STORE from ceiling to floor and don't leave any machines not cleaned thoroughly. Your drive ins are disgusting. Clean up your act.
The complaint has been investigated and resolved to the customer’s satisfaction.
Damn right sue sonic them fuking ### put slime in my two btchs snot in our food
overcharging!
Okay, so I try to pull into the donut place this morning, and there is a line 4 cars deep. No time, on the way to work. I pull back out onto the road and pass a Sonic, and I think, "hmmm. I remember seeing these cinnamon rolly things on TV. Maybe this would be a good time to try them. I have two dollars on me. I pull into the place and order a large order. She tells me that will be a few pennies away from three dollars. I'm thinking, my goodness, three bucks would have bought six donuts, so this must be a large order. I can share them with co-workers. The girls hands me this bag and when I got to work, there is a small package of five of these little one inch long biscuit things. What a rip off!
The entire order shouldn't have been more than a buck! Never again!
Well I went through the drive through and ordered a $2.39 Sonic Blast they tell me $3.15 I get to the window questioning this and they tell me it is $2.39 plus .50 more for the toppings I mean WTF when did the toppings cost extra I could see if I asked for extra which I didn't...They act like I'm an idiot for questioning this...I guess I'm still a little p'd over waiting 35 minutes for a coke yesterday and had to call 3 times on the PA after I seen people come and go with their orders...I usually like the food at Sonic...but there are more choices...
I think it was your sonic. The sonic here in NC, has great service. And the food is awsome.
charge for water!
My wife and I were eating there and she had a water with her meal. She finished her water and wanted some more. Being the nice guy that I am, I got out of my truck and brought inside my wifes cup for a refill on water. Some little punk under age supervisor told me he would not refill my wifes cup with water and told me to go back to my car. I said I still...
Read full complaint and 13 commentsbad management!
I am an current employee at sonic drive in and i am having trouble with some one using my employee number to make employee tickets and they have racked my bill up to $160.00 and i have made a complaint about it but unfortunately i have no proof that it was not me the thing is though you have to sign the receipts. I have not had to sign a single damn receipt since i have worked there. I can not eat fast food due to two severe ulcers. They are so bad that if i eat just hint of oil or spicy foods they start to bleed and i have already brought in a doctors note pertaining to my medical problem but they still insist i sat there and ate a hundred and sixty dollars worth the food (that could kill me) in two weeks. Sonic has a very bad system i mean all the managers have our information and there should only be certain really i am portal people with that kind of very important information. They need a higher and more secure system.
terrible service!
Did you know that if you travel from Liberal Ks to Oklahoma City OK that if you stop at a sonic there are no restrooms? Did you know that they set there clocks ahead so if you get there right before happy hour ends and you place your order they will tell you the happy hour price and then bring out your order and tell you that you placed it after 4. Quote...
Read full complaint and 3 commentsfood
I was so disappointed in the food at the Sonic #3359 located at 1437 FM 1960 Road West [[protected]]. The fries were undercooked. The gravy was so watered down none of it stayed on the chicken. I just had to eat it with ketchup which they didn't give me any at all. I forgot, one has to ASK for little packets of ketchup or they won't give you any!! I...
Read full complaint and 2 commentsUnhappy
I ordered some cheesecake bites and they are nothing like the pretty picture makes them look like. It says nothing in the promo about the baited being deep fried. Whose idea was this? Cheesecake bites are supposed to be cold not hot. I thought i was eating a big chicken nugget. I was very upset when i got these disgusting things. Sonic should make a new promo ad because that is fraud. They were deep fried in the same oil as the chicken and fries.. Please sonic DONT DEEP FRY THE CHEESECAKE, it's not normal.
The Sonic Cheesecake bites are such a rip-off! It was $2.10 for THREE bites of nasty tasting stuff that inedible. My kids even spit them out. My son says " Don't ever eat them, they'll always be crappy!" We were so disappointed in Sonic for the rediculous price and the horrible excuse of a snack. Sonic should be ashamed.
very unprofessional manager behavior
I went to sonic the other day by my house and i go there often because my kids love their drinks. As i was ordering i look in and see one of the managers canoodling with one of the carhops. Well i happen to know that girl and she's only 17 and i know he's way above her age limit plus its very unprofessional and i can't believe that the general manager i...
Read full complaint and 83 comments
terrible service
Sonic Drive-In
Cockrell Hill
Dallas, TX 75211
www.sonicdrivein.com
US
Terrible service. The employees who work here are unfriendly and unprofessional. The restaurant was clearly open when I pulled into the drive-in. There were several cars that had ordered food. As I was placing my order the employees turned off the lights and said the place was closed for the evening. I drove off but noticed that the drive-thru was still open. What terrible employees. How hard is it to take one more order or have the decency to direct me to the drive-thru? This place has lost my business.
The complaint has been investigated and resolved to the customer’s satisfaction.
I could not agree more ! The one of Ft. Worth Ave. and the one on Ledbetter and Hampton have the most worthless idoits working at them. Especially S. Fortenberry on Ledbetter, she is the manager and is totally out of control! I will NEVER eat at either one of these places so long as I live!
service unsatisfactory / manager dismiss complaint
I am deeply disturbed about an incident that occurred at the Deridder La. Sonic Drive in. I ordered food and a drink which I did receive. The following day I was informed by a Sonic member in training that she heard the person who took my order say to another Sonic member that she was going to f--- my drink up. I immediately contacted the manager on duty(Mike) about this disturbing news and his response to me was ' the Sonic members in question had been with them for a long time and he could not believe they would do this.
This issue is not about the type of worker's they are for him, the issue is about me as a paying customer should be able to go to any public eating establishment and order any thing off the menu that I can afford to pay for and not have to wonder if my food or drink has been tampered with. The issue is about my being reassured by the manager on duty that 'if this occurred", the matter would be looked into and that I would be assured this would never happen again, but none of this was done on my behalf. I was not even offered a free drink the next time I ordered, although there will never be a next time.I am outraged even more because the manager 'informed the Sonic members in question that a Catrina Blake called and said they tampered with her drink. To me, this is very unprofessional because by disclosing my name to his worker's, it only opened up a can of worms between myself and those worker's. Manager's lead by example, or they suppose to, and this manager does not demand from those worker's the satisfactory service to the public that they are suppose to display. There is a history of personal events surrounding myself and the member's in question, but I know without a doubt that these feelings have no place in the workplace. Something has to be done about this because I refuse to lay down and let this thing go because they(the member's in question)have worked for (Mike) the manager a long time."
Bus 287 sonic sucks ###! Sometimes drinks are ok!
It the only real thing they got!
I ordered a cherry limeade from sonic. Drunk the drink, took top off to pour my water over the ice and there was HAIR all in my cup!
I would like to leave a complaint on a manager at the Ocean Springs, Ms Sonic (Christy).. I have just found out that she has been bringing her child to work with her.. Im am sure that would be against their rules.. It also seems like that would be neglet since she is getting paid to work and would not be properly able to watch her child..
Well Pierce, I hate to break it to you, but the official coupons do have it written on them at the bottom. It says "Not valid in conjunction with any other offer". That would include combo purchases. For instance, if you had a Buy One, Get One Free Regular Sonic Burger coupon, the burger you pay for cannot be used towards a combo when you use the coupon. It has been this way for many years. Some managers make an exception there. However, Sonic technically doesn't permit it. Also, the coupons say "Valid only a participating locations" meaning they can deny the coupon at any time for any reason. Lastly, who in the world considers any type of hotdog (even a coney) a sandwich?
Definitions from www.merriam-webster.com-
Sandwich: two or more slices of bread or a split roll having a filling in between
Hotdog: frank heated and served in a long split roll
Lay off the employees dude. At least they are working and not using your tax dollars to buy their groceries.
I want to file my own complaint about a Sonic in Augusta, GA. Friday I went to the one on Mike Padgett Highway. The people there told me that I could not use a coupon in conjunction with another coupon. If that is the case, it needs to be written on the coupon. I tried to order a free onion with a buy one get one free coney dog. I have been able to do this in the past but now I am told that I cannot do this. I have complained about the service at this particular restaurant before. The cashier told me that this coupon could not be used on top of another coupon and that a coney dog is not a sandwich. If it is on bread it is a sandwich no matter what category your menu has it listed under. She also told me that they are under new management and that the old manager would let you do that but the new manager would not. I had also order a hamburger for my daughter. The lettuce was wilted and fell out of the bun when she was eating it. Also, I paid for the onion rings that I wanted with the coney dog. I got 5 onion rings for over $2.oo. I can buy an onion and the mix to make onion rings for that much. I have a nephew who worked at another sonic location who was let go because he wasn't "fast enough". Everyone who were high school students were let go for the same reason. The only kept on was a high school drop out who could work whatever hours they needed him. If this is the requirement for being hired, then there should not be anyone there at all.
Houston, TX 8600 Block of Westheimer.
The service was unprofessional, slow...and I drove off waiting after 14 minutes. I ordered 2 grape Route 44 Slushes----AND THERE WER ONLY 2 CARS IN THE PARKING LOT. I buzzed in to re-order and some guy talking really really fast confirmed he had my order...then he hung up the speakerphone. I drove off.
This location is slow--dirty and that was my second visit. The prior visit I orderd the same but the slushes were drink consistency. I wanted the THICKER slush consitency, not the drink--which I think they made. The guy argued they were the slushes. I didnt agree. I asked for a credit and it took them 20 mnutes to do that. I'll never there again. I hope they change personnel.
You guys need to worry more about tipping these poor girls and filing complaints either with 1 800 number or with the management. If youd dont like the food dont eat there. If you have a bad experience dont leave without having it corrected.
The manager at the Jennings, La location always fixes the mess ups and tries so hard to make up for the mess ups. But you guys blame the car hops and there is a turn over because they work for tips. If you dont tip them, of course they will quit. I would too. The manager is too nice to fire anyone. Thats the reason for the turn over. If you cant afford to tip the car hops go to McDonalds or Burger King or somewhere that the employees dont work for tips. They walk all day to many many cars, giving you good service, they dont make the orders but get them out to you as soon as they are available to be delivered and you sip your drinks and cram your faces while they are still walking trying to make tips and get not even a dime from more than half the people that get a good meal and good service. SHAME ON YOU! At least they are holding a job and not living off the goverment...or maybe they are because you cant scrounge a dime or at times even a few pennies to tip them. TSK TSK TSK. America is over weight but thanks to you all, the car hops at Sonic remain thin. The less you tip, the thinner they get. LOL...start tipping.
I am so sorry that you guys have had such a bad experience with sonics and sonic employees. I have worked at sonics off and on for 8 years, (mainly a part time job to supplement my income) the sonics that i have worked at have always been of the upmost caliber and treat their customers with nothing but respect. In the stores I have been in we strive for excellent customer service, I know my regulars by name, and if orders do take a long time because we have a crazy rush I make sure that they are compensated. Again I am so sorry!
what you dont know waxahachie sonic thinks they can deep fry any thing thats right burgers hot dogs bacon even grilled chicken this is all after 5:00pm and when i complained to our management they cut my hours
I agree with everyone. The sonic here is awful. I don't even eat the food anymore. It takes them 20 minutes just to take the order. I used to go get drinks and the last time I went I ordered a Java chiller. When they brought it out it was so melted that it was like drinking melted ice cream. They didn't evn bother to put whip cream on the top. It tasted terrible. I am never going back!
About Sonic Drive-In
Recent comments about Sonic Drive-In company
Ingredients of the sonic burger
Tim Hortons
3015 reviews
Popeyes
1325 reviews
Long John Silver's
463 reviews
Jack In The Box
898 reviews
Arby's
414 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.