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Sleepy's / your exchange/return policy

1 Bayside, NY, United States

I purchased a mattress thru online in March. After couple months of usage, the mattress sagged down and inner springs were weak. There's no child in my house and my husband and I literally only sleep on the bed due to busy work. I made an exchange and upgraded to a better quality mattress; 2nd mattress was also sagging down and it even gave us a bodyache throughout the night. However, by their company policy, they cannot give a refund nor exchange. This is ridiculous. I am not even asking a moneyback for 1st mattress. At least I want moneyback for 2nd mattress, how are you guys going to pay up the money I spent for hospital due to bodyache? Compared to your company's reputation and its brand name, your company has very poor quality of after service and policy.

Jh
Oct 9, 2017

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