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3.1 102 Reviews

Sleepy's Complaints Summary

53 Resolved
49 Unresolved
Our verdict: While Sleepy's has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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7:38 am EST
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Sleepy's Poor Quality/Switched Product

NONE of the 3 sleepy's mattresses I purchased held up to the quality I was told I purchased. In fact, the first mattress, bought for my 3 year old at the time, $550 twin national name brand, sunk in the middle after 18 months. She was approx. 25 lbs at the time. They would not return or exchange it because of there was a 4" diameter "water mark", even though the sink hole in the center was obvious. We ended up throwing it out. They said it was the manufacturers warranty, not theirs and the warranty is void with any stain. Were they actually going to reuse defective merchandise?
The second and third mattresses, purchased at Sleepy's 8 years later as a replacements were 1.) an expensive twin top only (no box spring) for $700. In the store manager's words, choosing a "top of the line" mattress, that I inspected carefully in the store for over 30 minutes, checking for sagging on the edges with adult weight, center support, firmness and its chenille pillow top for extra softness. When delivered, it appeared to be the same, however, again within weeks, the center sagged. The inspector came out and determined it needed replacement. My husband sat on the store's mattress and it clearly was not the same as the one that was delivered, even though the exterior was identical. The third mattress, also carefully inspected in the store, sagged in the center and edges after less than 4 months. This mattress is used by a child who is less than 60 lbs. There are bars that actually pop out on the sides. The inspector says that is within this manufactures reasonable wear. Sleepy's suggested to turn it around and it might, "heal itself"! (their words, not mine!) My macy's mattress has been perfect for over 10 years. I hope that others will read this and not waste their time or money getting something delivered that feels much like deception.

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12:35 pm EST
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Sleepy's Thieves and Liars

On 30 August I ordered 2 sets of split box springs for my 2 queen beds. Sarah, the store rep, told me that all of the Sleepy's computers were down because of the "huge sale - the biggest sales date of the year" and the sheer volume of transactions. She assured me that she would be able to order them for me and would call me that evening. At 9pm that night she called me and told me that she was able to get me both sets of the split box springs for a "great deal" and the price, to include delivery, would be $519.97. She told me that I needed to pay for them via credit card, since this was a phone sale. I asked her why i couldn't pay with a check when they were delivered, but she claimed that option was only available to "store sales". So I gave her my credit card number, and she assured me that the box springs would be delivered on the 1st of September, between the hours of 8am and 9pm. I took the day off of work, and waited at my home for the delivery. I got a call at about noon from the delivery guys - they said they'd be there in about 30 minutes. I was really happy. The delivery guys showed up and brought in the first set of box springs. They were the wrong size - they had brought King-sized box springs. I told them that was wrong - I had ordered 2 sets of queen split box springs. They called the warehouse, and I spoke to a "supervisor", who told me it was a mistake and that they would deliver the correct order the following day. I was upset, but agreed to take another day off of work to await the delivery.
On the 2nd of September, they called me in the afternoon and said they were on their way. They showed up (same crew as the day before). They brought in the box springs, and they fit the bed perfectly. So far, so good. They asked me to sign the delivery form, and I said - well, where is the other set of box springs? They told me there was only 1 set and that is all I had ordered. I demanded to speak to their supervisor - they told me that wasn't possible. Eventually, I was able to speak to someone from their local office (allegedly). She told me I had only ordered 1 set - a king set. I reiterated that I had ordered 2 sets for 2 queen beds, and that is what I had been charged. She said I had been charged for 1 king box spring. I told her I wanted a refund and I would get my box springs elsewhere. She told me that the cost of a king box spring and the cost of a queen box spring was the same cost - $519.97. I explained to her that I had been sold split box springs for 2 queen beds for @204.99 per set as part of their "great sale". She finally agreed to deliver the other set on Friday, Sep 4th. I took yet another day off to await the delivery. They never showed up. When I called the company, they told me they had no idea what I was talking about - they had already delivered everything I was going to get.
I have been trying to get this situation resolved, and have not been able to do so. A phone call to Sleepy’s Pentagon City store revealed that the same type of split box springs would cost me from between $200 - $370, depending on which quality I decided upon. And this is their NON-sale, everyday price. We ended up buying the same split box springs from Mattress Discounters for $280 (not on sale).
I want my money back for the second set of box springs, and I would like them to reimburse me for the delivery charge as well as the 3 days of work I missed. At $64.87 an hour, it cost me $1556.88 in lost wages due to their incompetence.

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11:13 pm EST
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Sleepy's New bed sinks in as deep as a bathtub

We were first time expensive bed buyers and made a terrible mistake shopping at Sleepy's. Their beds are overpriced junk and the salespeople are on commission so you won't get the truth from them.

We paid about $3000 for a mattress. Stupid us. In the store it seemed so comfortable and my fiance was insistent that he wanted a really good bed so I caved on buying it. I was ok with the $200 bed we had. When the bed was delivered, it did not feel like the one in the store did. He is heavy and I am light so the Sleepy's diagnostic machine and the saleslady instructed us to buy a bed with two different sides to it. We tried out the beds in the store but they seemed good.

As soon as we slept on our bed the first night, my side became a big hole that I was sunk into. With both of us in the bed, the hole was very deep. I felt like I was sleeping in a hammock or a bathtub. My side of the bed simply could not support his weight even though he was on his side. It sunk just from having a heavy person weighing down the firmer side. Because of the hole, I kept ending up in the middle of the hole and being crushed by him as the deep hole caused both of us to progressively slide toward the middle of the bed. Please imagine the back pain and muscle pains for a 120 pound person sleeping night after night in a 'hammock' with a 235 pound person. In order not to be crushed all the time, I started trying to sleep on the far edge of the bed with my knee hanging off the side to try not to roll into the middle of the bed and thus end up in the hole underneath him. Finally, I argued with him about letting me sleep on the hard side of the bed and him sleep on the soft side so that I could have a fighting chance to stay out of the hole and thus not be crushed.

We called and complained to Sleepy's. After two weeks, an inspector came out. All the inspectors do is measure the bed dimensions and then measure how deep the hole in the bed is when noone is in it. That is ridiculous. What does it matter how deep it sinks with no one in it! The hole is at least one foot deep with someone in the bed! Luckily (by the way, if this happens to you, think about making your own luck), the hole was sufficiently deep with no one in the bed that after 3 weeks or so, Sleepy's contacted us and said they determined that the bed is defective.

Now we have a store credit at Sleepy's for a crappy expensive bed. We certainly don't want another one of those beds so we will end up having to buy a cheaper bed there and then some other junk that we don't need. What a rip off.

Do yourself a favor and don't buy a bed at Sleepy's. They are ridiculously overpriced and they are complete junk. You will regret wasting your money on their garbage products. By the way, our $200 bed from Walmart was soooo much more comfortable than the $3000 piece of garbage we bought at Sleepy's.

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Cathy Sable
Cathy Sable
Hicksville, US
Dec 16, 2009 10:25 am EST
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Hello, my name is Cathy from Sleepy’s Customer Service Department.

Sleepy’s strives for 100% complete customer satisfaction and appreciates when a consumer takes the time to inform us of how we might improve our organization and better serve our valued customers. We want to maintain your trust and loyalty; therefore, please contact me directly at csable@sleepys.com and reference the customer code on your purchase invoice, so I may provide you with some assistance.

Sincerely,

Cathy Sable

Sleepy’s, LLC

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6:49 am EST
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Sleepy's Scam - order entered wrong in computer to get exchange fee from customer

Do not get caught in the scam by the Herndon Sleepy's store like I did. It's just a way for them to make more money. First my experience and then 20 tips to avoid getting scammed like I did.

On 10/26/09 I went to the Herndon Sleepy’s to buy a mattress, box spring & frame. I had never purchased a bed before, and I had not done any research prior so the salesperson saw me coming and took full advantage.

It all went so easy and smoothly and I thought what a great experience. I was WRONG! What I later discovered is that the salesperson had ordered me the wrong bed and so the wrong mattress was delivered. And even after I realized within 10 minutes after delivery that it was the wrong bed – I was stuck and had to pay over $300 to get the mattress exchanged & the right one delivered to me. In fact the color & texture of the firm mattress compared to the plush mattress was not the same so I knew very quickly upon visual inspection that I had the wrong bed but it was too late to avoid paying an exchange fee. So I ended up paying $839 tto purchase & deliver and then an additional $330 to have the mattress exchanged & the correct one delivered.

Here’s what you need to know - It doesn’t matter what the salesperson says to you – it’s all about what the salesperson enters into the computer and puts in the order. It’s all those numbers & letters that appear on your invoice that identify what mattress you are to receive. That coding identifies the type of mattress, the brand, the firmness, etc. You cannot afford to just sign blindly at Sleepy’s Herndon.

In my case, even after the salesperson & I confirmed several times that I wanted the Plush mattress – it turns out that he ordered me the Firm mattress. I know that this was deliberate scam because of the numerous times we discussed about how plush the one I selected was and how soft and I discussed how the other mattress was too hard / firm.

The sales people know that the store can get more money out of you later if they order the wrong bed and then you later have to exchange the mattress & have it redelivered, so it’s to their advantage to order the wrong bed for you.

Plus the delivery people who delivered the bed were idiots. My husband was on the phone with these guys for 30 minutes – first getting them to the right address, then to the correct apartment entrance, then into the complex. When I’m paying almost $100 to have a bed delivered to my home (which is an outrageous fee since I only live a few blocks from the store) then I at least expect the delivery people to know how use a map to find the street, and to understand how to identify the main entrance (look for the big sign stupid) and to know how to dial-in on a phone at the gate for admittance to the apartment complex.

We of course had to return the first mattress (firm) and order the correct mattress (plush) after agreeing to pay the additional $300+. Then once they brought in the mattress the delivery people wanted to rush us through and make us sign right away which we did not do because the invoice didn’t look right. I insisted the delivery person call someone to explain this second invoice to me before I signed again.

BEWARE – shop at Herndon Sleepy’s with your eyes wide open. Below are my TIPS on how I wish I had handled my shopping experience at this Sleepy's Herndon store. Learn from my mistakes so you don’t get soaked for more money like I did. I will NEVER recommend Herndon Sleepy’s to anyone. Follow these tips so you do not get scammed by Sleepy’s like I did:

1 - when you find a mattress you like in the store, take the time to search around the sides of the bed for the actual label - do NOT just go by the wording on whatever marketing sign they have sitting near the bed. Look at the actual label attached to the specific mattress you want and write down the numbers that appear in the couple lines right near the bar code. Those numbers are critical for getting the right bed ordered. Don’t be embarrassed if the label cannot be easily seen just tell the salesperson to move the bed so you can see the label. Insist on it. Not knowing exactly which bed you have selected and instead trusting that the salesperson will write it up correctly is a big mistake. You cannot trust the salesperson because he knows if you accept delivery / receipt of the wrong bed then they can make more money off of you later when you are forced to exchange.

2 - after the sales person writes up your order and flashes it quickly in your face - insist on taking the time to see what order number has been typed on the order and make sure it matches the numbers you copied off the tag. Every single digit won't appear on the order but you should see enough similarity to know it's the right bed.

3 - look at the paperwork the salesperson hands you before you sign anything. Be careful – the salesperson can say the right information but instead type the wrong order number or firmness or brand into the computer for the order and you will not get the right bed, which means you will have to pay $300+ to get the bed exchanged later. Be aware that the brand name on the sign by the bed may not match what’s on the order. Ask & make them explain it to you

4 – on the paperwork check for any 2 digit letter codes the salesperson typed with the order number like FM or PL. Turns out that is how they indicate if Firm or Plush, etc. Insist on the salesperson telling you what those letters stand for on your order and be sure that's what you selected. Otherwise they will deliberately write the wrong code so that you will have to pay a fee to get the bed exchanged later.

5 - ask them how much is delivery going to cost as the salesperson may conveniently not tell you how high that fee runs. You may in fact save money by arranging your own transportation to pick up the bed. (and if they deliver the wrong bed, you will have to pay a second delivery fee)

6 - don't just look at only the mattresses the sales person shows you in the store. In fact go to the Sleepy's website before you shop and see what is on sale & note the website pricing. In fact print off a page or two from the website and have in hand, so the salesperson will see that you are prepared. Otherwise they will not show you all the beds on sale. Plus when you visit the website before your shopping experience, sort the results you see by price or you may not realize there is a less expensive option available.

7 - be aware that if you don't make sure that the order is properly typed and submitted to match the bed you want - they will charge you almost $300 to make any changes after the bed is delivered. So don't be rushed and check the order carefully before you sign.

8 - as you are shopping (and before you say "I want this one") keep asking questions about each mattress you try - such as what is this - firm, plush, etc. Make sure you know what you are touching & seeing each time. Be very clear with the salesperson as to which firmness you want to buy.

9 - for the mattress you select - note the color of the fabric, the design of the fabric, etc. That will help when it's delivered for you to tell immediately if they've conveniently sent you the wrong mattress (as they know that for you to exchange later they can charge you more money)

10 - know that any "human error" (which is actually their deliberate scam strategy) that the sales person makes in placing your order will cost you money to exchange once they've delivered the bed. So do NOT trust that the salesperson is going to type up your order correctly.

11 - do not say things like "this is the first bed I purchased" or "I haven't bought a bed in a long time" etc. That's like telling the sales person you are ready to be taken for every dime they can get. Instead do a little homework on the Internet before you go in and read some of the websites with "tips for buying a bed / mattress" so you can go shopping as an informed consumer. Ask questions about the bed based on your research so the salesperson will not think you are a novice that can be sold anything

12 - when the sales person hands you the order invoice make him explain every charge on there. Don't just blindly sign the invoice like I did.

13 - ask the sales person his name BEFORE you close the sale so you know who to blame later. And somewhere on the order should be the sales person's code - be sure you know which line that is so when you file a complaint later you can identify who ran the scam. For example, on my invoice it says Sold by: EB211 which is assigned to that specific salesperson.

14 - do not be fooled by how nice or friendly the sales person may act. This person is not your friend - he's out to soak you for money. And don't let him distract you with idle chit-chat - stay focused on your bed buying.

15 - whatever bed the sales person shows you, ask "is there anything less expensive?" Keep asking. They will not show you all the beds on sale unless you already know from seeing an ad or looking at the store website. And the bed advertised as "on sale" may not be the least expensive one available - it's just the one they are promoting in the ads. By looking at the store's website in advance you will know which beds are the least expensive and what the beds should cost. You may actually find you can save money directly ordering from the Sleepy’s website than buying in the store.

16 – when the bed is delivered or picked up – look again for the tag attached to the mattress and find the numbers near the bar code. Make sure the numbers on BOTH the order & on the piece of paper you wrote for yourself in the store match the mattress you received. Look at the notes you wrote about the color & design of the bed you purchased and make sure it visually looks the same. Look for the letters used to describe the bed – firm (FM), plush (PL), etc to be sure it’s what you wanted. When the bed is delivered – do all these comparisons BEFORE you sign off on delivery. The delivery person will try to rush you by repeatedly asking you to sign before you have confirmed – just ignore him and don’t sign until you are satisfied,

17 when delivered, if you have any doubt that this is not the mattress you ordered (doesn’t look right; the order number doesn’t match; wrong firmness) do NOT sign as that’s saying you accept this bed as is. Insist on talking to someone about what you have been given and what you selected. Be aware that once you take that bed away from the store (if you are picking up) or once you sign the delivery form if delivered – you are stuck with that specific bed. And any changes required after that will cost you almost $300 to get the right one plus delivery charges! Exchanges are not done for free and they will charge you a second delivery fee even though they sent you the wrong bed!

18 - After purchasing your bed at the store, and before delivery or pick up of the bed, go to the Sleepy’s website and print off a picture of the bed you bought so you have in hand for delivery. It will show you what it should look like in some cases, and at the minimum it will give you the correct order numbering that is assigned to that bed so you can check the label attached to the bed when delivered. (if there's no picture on Sleepy's site, go to another mattress site to get a picture).

19 - After purchasing your bed at the store, and before delivery or pick up of the bed, try this on the Sleepy's website – pretend to buy the same bed on the Sleepy's website that you ordered in the store (but just don’t do the final online purchase steps). Then you can be sure that what is on your written order matches what appears if you pretend to buy the same bed online. . For example the written sign on the bed in the store which I bought said King Koil Comfort Solutions. But by going to the website afterwards I learned that what I bought was a Laura Ashely Home Inverness. So I could check the order to make sure the Asheley name & correct brand was on the order form. Had I done the online visit prior to deliveryI would have realized that I had been ordered a firm bed not a plush bed because of how different the order appeared online when I pretended to purchase.

20 - Do not expect any sympathy or caring when you figure out you have the wrong bed. At that point all Sleepy’s wants to do is make more money. They will eventually exchange the bed for an additional $300 fee and an additional delivery fee. Know that once you have the bed and have laid down on it - you have signed away your rights twice (once when you purchased & once when you received) and all they will do is tell you that there’s a big sign in the store notifying customers that they charge this fee for any exchanges. You can get as mad as you want over the situation but you’ve signed an agreement allowing them to scam you by sending you the wrong bed and then you end up paying them more money to correct their mistake. That’s why it’s so important that you get the information off the label attached to the bed in the store that you want and you keep checking that information throughout this process. Otherwise they can switch your order several places along the way, send you the wrong bed and then make you pay to get the right bed.

21 – don’t rush the delivery. and don’t tell them to deliver the next morning. Give yourself a day to do the search on their website as I’ve described above so you can be sure the order as appears when you pretend to buy the bed online matches the bed you selected & matches how the store order invoice appears.. If you can catch the error BEFORE you sign for delivery you will have time to change the order. But once the bed is in your place & you’ve touched it – then they are going to take you on a ride for additional money to get to the right bed.

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Arthur
, US
Aug 01, 2009 4:30 pm EDT

I purchased a Simmons beautyrest pillow top matress from Sleepys, and was delivered a matress that was as hard as a rock. I called to complain and request a new matress and was told to try it a little longer to break it in. I tried it for a couple more weeks and it did not get any softer so I called back and was told that I was out of the time line to exchange it that I could get a discount on a new matress! I only had this matress for a month! I told then that it was clearly defective and they said that they can't guarentee that the matress I recieve will be like the one in the showroom, then they agreed to send an inspector out to look at the bed withiin the next five days. After 12 days I went down to the store and was told that the inspectors were backed up and I should hear something that day. I recieved a call later that day and was told that it was not their problem so they would not send someone out, then I was once again offered a discount on a new bed! I informed them that the matress was causing me physical pain but they don't care... This is the worst customer service I have ever experienced in my life! Unbelievable..

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Jay
Middletown, US
Nov 18, 2008 10:15 am EST

I currently have a S&F Plaza Terrace Room Firm King set. The first mattress that I received was extremely deformed with a huge lump near the head and a bent corner. By the time the new mattress was unwrapped my old one had been taken away. I was assured that another one would be sent out the following day and it was. The second mattress smelled like smoke. I thought the smell was from the packaging and I figured it would go away. It didn’t. After a few days of sleeping on this mattress a large depression formed and the mattress began to hammock. I laid a straight edge across the bed and measured a full inch of depression (inch and a half at the seems). My back was hurting and I could not sleep comfortably on the mattress.

I took my complaints to both Sleepy’s locations on Route 211 in Middletown, NY. I spoke to Jill who had sold me the mattress. She was eager to help me but two other people, who appeared to be her supervisors, would not allow her to make an exchange. I was given two options. I was told that I could have yet another mattress exchanged free of charge or I could pay for a comfort exchange. I was not pleased with either option and I reluctantly accepted the third mattress. I am completely dissatisfied with this product and the your service. All I wanted when I walked into the store was a good night’s rest and I haven’t gotten it. I am sure that it will only be a matter of time before I have to call and have a fourth mattress delivered to me. I’m telling everyone I know to stay away from Sleepy’s. They don’t stand behind their product. I spent over $2, 000 on garbage. I want a refund.

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derek jager
, US
Dec 20, 2008 12:07 pm EST

I had a WONDERFUL experience with Sleepy's here in New York City, specifically the Sleepy's on First
Avenue (1115 First Avenue.)

Sophia was my salesperson and she was helpful, didn't rush me to make a purchase and went out of my way to explain the pros and cons of each mattress.

My delivery was scheduled for Saturday been 9AM and 1 PM. I received an automated confirmation call the Wednesday before the Saturday delivery.

I received a live phone call from the driver --Jesse-- at 11:30 AM Saturday morning, confirming he'd by there before 1PM.

He arrived at 12:30--was pleasant, very fast in taking out the old mattress/box springs and putting in the new, confirmed with me the codes of the mattress/box spring that they matched what I purchased, and then
was gone.

Again, no complaints!

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Hodloner
, US
May 17, 2010 6:35 pm EDT

Yes, I also have such a horrible experience like yours. I will stay away from Sleepy's in rest of my life. First, we paid off everything already, but their computer system said that we just paid the deposit. After we figure out that was there computer system fault, them the delivery problem came up again. Everytime I call to the store to make appointment for delivery, they just answered "Our computer system is down, call us tomorrow." I wonder how could they service custemer with such a crap computer system?

Because thay don't have such a "Custemer Service", I guess I will do this way next time...Go to sleepy's and test on every bed, and have a detail discussion with their seller, but always act like I want to buy something from them. As long as that I know what kind of bed that I want, write down the product number, and "SHOP ONLINE." I guess this is the only way that I revenge a company with no "Custemer Service". Complain is useless. I will encourage my friends to do so as well.

At least I don't have any such bad experience with online store since I start buying things online many years ago.

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Relatore
, US
Jun 28, 2010 9:01 am EDT

Sleepys sells mattresses on the internet and in local retail stores. They charge more if you purchase in the local store. Even shipping has a different charge, it is $69.99 on the internet and $89.99 at the store. One of the mattresses i purchased was $779 on the internet and $864 in the store. This is from the same company. They claimed to me that it was done to pay the salary of the salesperson. This is a rip-off much less bad customer relations.

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alexred
Piscataway, US
Mar 24, 2011 12:55 pm EDT

My partner and I went into sleepy's to buy a new bed. The salesman has us lay down on some "machine" to determine what type of bed we need. Which was all fine but I didn't really buy the whole concept. However, so the machine select a "green, sleep to live, 200 series" bed. We lay down on it and it is very comformtable, squishy, flexible etc. The kind of bed I like. I do not like firm mattresses at all. We negotitate a deal. Both matress, boxspring and bed frame ($500) cost $2400. We say we can't pay that much but eventually we arrive at $1800. As I'm signing to purchase the bed, the salesman goes over their return policy. He says I have 21 days to return the bed if I'm unsatisified but they will charge me $350 to do it, then I'd have to pay for the difference with the new bed. I said why would I return the bed?
We get everything the very next day. However, I lay on the bed and it is entirely different from the one in the store. It is so stiff. Seriously, like sleeping on a table.
I double check the tags and even go back into the store to double check my purchase. I verified that the bed in the store had the same tags as my bed. However, the bed is the store was exactly what I thought. Flexible, compfortable not stiff at all! I ask another sales person about it and they said that I need to give the matress springs time to adjust to my body. REally? Well it's been 3 weeks and now my back is killing me. This bed is so uncomfortable. Since it's after the 3 week mark, they won't return it. However, I can't afford to get a new bed. This was horrible.

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kaRB
Brooklyn, US
Apr 27, 2010 3:25 pm EDT
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As I write this I am waiting for Sleepy's to deliver my replacement mattress via warranty. When delivery gets here I must refuse the box springs they are charging me $600.00 for and call my credit card rep to dispute the taxes... there is and overage here of over $700.00 and customer service is doing their best to double talk me all morning. Yes, Mame, but after the replacement of the yadda yadda and the charges for yadda yadda your total is yadda yadda . Buddy, I have a calculator too and am right with you.
Let’s go line by line. I know you are not telling me that you do not see the problem, right? 45 minutes of this. It was like dealing with a politician’s double talk and David Blaine magical manipulation by of reality via slight of hand, but in this case numbers.

Less than one year ago, 2017, this newlywed purchased a King Size Sealy Posturepedic Island manor set from Sleepy's. It didn't take long for me to make jokes comparing this bed to the I Love Lucy episode where The Mertz's and Ricardo's are forced to spend the night in a dilapidated shack next to a train yard out in the boondocks. The bed the Mertz's are assigned to have a huge depression where they would roll into a heap towards the center. Ethel’s solution is to tie Fred to the frame with his bed shirt. My husband refuses to comply with this solution, so we opted for the replacement Our back’s are killing us from lack of any support…and this bed is not only no good for sleeping, but for anything else--if you get my drift-- as you are basically stuck in a depression and can’t move.

So here is what they did. My credit is for $1, 375.26 to replace mattress and one box spring (there are two box springs side to side under a king, and one was ok).

I choose 2 pillows for $99.00. Delivery is $89.00. Now for some stupid reason, when the sales guy told me the difference was $864.17 (as he ran my credit card) I sort of stammered as I questioned and got out of it that was the price differential for the mattress and taxes. It sort of made sense at the moment. But soon as I left the store, I knew something was wrong. My immediate investigation revealed that I’d been charged for 2 new box springs to the tune of $271.46 and $271.47 for a total of $542.93. And that I am being charged $192.00 tax as if I had purchased the replacement mattress!

Well, that was yesterday. We shall see what happens when the mattress is delivered and what adjustments are made. Will it be that because I caught the bamboozlers they will simply comply or will they continue the shell game?

And for all this, from what I have read on this board, I am probably getting another defective mattress.

Update. They have arrived. Called customer service to refuse boxsprings. They say "Mame, we are going to remove your old boxsprings because they do not match the brand of mattress that you choose as a replacement. If you do not buy the the matching boxsprings ($540.00) your warrenty is void as well. On and on until I was screaming like a loon. So I put her on hold, tipped delivery and asked them to leave.

I did not apprize her of the fact that the delivery men were gone and allowed her to rant on about confiscating my old box spring..(Yes, makes no sence as they refused to replace it or extend extra credit towards mattress if I kept defective box spring). once she heard delivery was gone, she became more cooperative. Well. sort off. What a nightmare. So they are voiding warrenty on this mattress for using a different manufatures brand, cancelling the credit for the box spring reducing the amount toward new mattress and charging me the price of purchasing the mattress alone. We are in dispute ladies and gentleman. Let's see what these sneaks are gonna do next.
PS. My new mattress is hard as a rock.

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lost in border
Montreal, CA
Aug 14, 2010 7:11 pm EDT
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I do believe and hope that company like Sleepy's should disappear soon.

I was moving to Canada, so purchased a mattress frame (Pentagon City where I lived), shipped the assembling boxes to a moving truck upon delivery. When arrived in Canada, I realized Sleepy's did not send me the right assembling boxes, which made the frame useless. I contacted the company in several different ways--call, internet, online chat with no use or help. I finally got a call in two weeks, but they asked me to contact a manufacturer providing me only the name of the manufacurer--Moriva with no tel number. They said I need to find their number on the internet on my own[!]. No such company I could find on the internet, of course.

I even suggested sending the boxes to Sleepys back to US, they say nothing will work unless the manufacurer sends me the right assembling box. They just keeps telling me that there is nothing they can do as I moved to Canada--no return or refund policy, too. If I ever used the mattress frame, I won't feel this bad. They are the one who sent me the wrong boxes from the begging in the US (not the manufacturer as this is a mistake related to logistics or order process, not the product defection), but now say that they can not do any at all, even if the manufacturer cannot help me. It's very disappointing and unlcuky, for my part, to have a transaction with such irresponsible company. I have no idea where I should find my consumer right--lost in border.

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JoninMA
Lynn, US
Sep 20, 2010 7:27 pm EDT

I ordered a king size Fashion Group platform bed from Sleepy's about a year ago. It was of poor quality, and the slats have been gradually failing, and this past July, the whole bottom caved in. I called customer care and asked for a replacement. They said they could not replace the whole bed, but only the slats--which were a "special order" item and would take 3-4 weeks to arrive. This alone is absurd, as this was not a "custom" bed--it was a standard inventory item that they probably sell thousands of each year. There is no reason why slats should take a month to send.

I did not heard a word from Sleepy's since the re-order was made on July 27. I called today (Sept 20), and was told that the slats had still not arrived. I asked why, and the representative said he had "no idea" but guessed that they had arrived damaged and were sent back and re-ordered. I asked why I was not informed of this, and that I would have to wait another month to be able to sleep in my bed. He again said he had "no idea, " but that the warehouse "doesn't communicate" with other divisions in the company, and that the company has become "too large" and can't accommodate customer care issues.

He advised me to call 1-800-SLEEPYS, which I did, and was told the office was closed. I then went to the online customer care chat on the Sleepy's website, and explained the issue to a technician. He interrupted to tell me to call 1-800-SLEEPYS, which I reminded him was closed. I continued explaining my issue, and he said "Unfortunately I have no way to assist you -- I'm in the wrong department." (I am not making this up.) I asked him which department he WAS in, as this was supposed to be "customer care." He said again, "I can't help you with this issue."

I told him I would post the chat to the Better Business Bureau website and asked to speak to a supervisor. After a ten minute delay, he told me to (you guessed it) call 1-800-SLEEPYS. I reminded him a second time it was closed, but called anyway. I was told by the operator that customer care was closed, but demanded to speak with a supervisor and that a chat representative had told me to call. Mysteriously, they weren't "closed" after all, as my call was transferred. When I spoke to the supervisor, he was curt, offered the most insincere apology I have ever heard, and told me that all I could do was wait. He told me that the August arrival date I had originally been quoted was an "estimate, " and that the actual arrival date would be early October--over a month later, and a week later than the local store representative had told me just an hour earlier.

I asked why no one had called me to tell me the order had been delayed. He said he had no explanation. I asked why, if Sleepy's really cared about their customers, they would not just replace the whole bed instead of putting a customer through this kind of hassle. We're not talking about a $2, 000 mattress here. The bed frame was all of $350--half of which is probably a markup. It would have cost Sleepy's a measly couple hundred dollars to stand behind their product, but instead they chose to be cheap, dishonest, and rude. Their company is so large and inefficient that the warehouse, stores, and corporate headquarters do not communicate, and the customer gets lost. They sell poor quality products and make it difficult to impossible to get a replacement. They treat customers like they are expendable idiots.

I will never shop at Sleepy's again, and I will tell every single person I know to avoid the headache of dealing with them. and they can count on a complaint being filed with the BBB.

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skubydoo
Moodus, US
Dec 01, 2010 6:55 pm EST

Incident = I had purchased a Simmons NXG in February 2017. In August my husband was complaining that he felt like he was rolling off the bed and in September I actually looked and noticed a bulge so large (for a bed under a year old). It was so unbearable he literally was sleeping in another room and I called to complain. I was told it would be 2 weeks until an inspector would call with an appt and we were called and the soonest appt was the middle of October. We waiting and that day the inspector (from BEDCHECK) cancelled and told me a person would be coming back from leave and servicing my account. I was actually never called and called Sleepy's 5 business days later to inform them of my lack of communication. I was then called by Vicky, inspector number 2. I had a date scheduled again and that day she cancelled. She rescheduled for a Saturday 1.5 weeks later. She no showed. I called sleepy's who not only gave me the run around but who blew me off and was told w
ell she was no longer working there and guy number 1 was going to be on my account. We are working on 2 months now. He comes the day before thanksgiving. Looks at the bed - tells me happening to all of my beds (again spending $2400) and that the defect was beginning on my side now.

I have to then call Sleepy's who tells me that my husband who literally is falling off the bed that the damage isn't bad enough and that the warrantee won't cover. Sleepy's will do a partial credit.

Between customer service, their third party inspections, and their lack of service...I would suggest that anyone, anywhere never purchase from this company. It has been a headache, heartache, and wasted thousands of dollars as well as work time for a true issue that is left unresolved.
Damage Resulting = Loss $2400 for a bed I have had for 9 months, plus not able to sleep with my husband for 2-3 months

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Sleepy's Not the mattress I purchased

My major concern was getting a soft comfortable mattress. I can't sleep on a hard bed. I toss and turn in misery all night long. On vacations, I have had to sleep on things like pool floats and the cushion from chaise lounges because I could not tolerate the mattresses. I made this very clear to the salesman, this was my priority.

The salesman, Jeff, pushed me away from the more reasonably priced mattresses to the expensive ones that have the different "color" choices of hardness. Here they call it "Sleep to Live" mattress, it looks like the call it something else other places, as I see at least one other person has pretty much the same complaint. He got a red/red bed, the hardest of all. Anyway, it was just like buying a used car - "I'll throw in this, I'll discount that", "Let me run some numbers"...

So I made my selection after about 2 hours of testing the different price mattresses and the different color hardness options. I was stupid enough to think that I could have a soft half and my husband could have a more firm side. I was going to be paying $1500, twice the money I had intended to spend. But I was led to believe this wonderful bed with the great warranty would be so very nice for me, what a [censored] I am.

When we sat down at the desk, he again said something about how happy I was going to be. I said, "If I'm not, I will be coming back". It was at this time, he told me about the no return policy and the $250 exchange fee - for a more expensive bed only. I thought, "That's incredibly wrong" and I should walk out. Trust your instincts, folks, they are usually right. But I'd wasted all that time and I had a deadline to get my bed situation settled. I thought about how much time I'd spent on the showroom beds and I'd made a good choice. I'd be happy. Those policies would not apply.

The mattress was delivered the next day. The 2 men did not speak English, did not know how to put together the frame pieces to fit to my headboard and did not have the proper tools. I had to show them how it was supposed to fit together and go get my own wrench. They were going to finger-tighten the bolts that were going to hold my bed frame together!

That night, I made up the bed and hopped in, ready to enjoy my lovely new bed. It took no more than 10 seconds to realize this was not the firmness of mattress I'd ordered. The tags at the base said "green" and "blue", but the sides were identically hard. I tried to sleep in the bed, but I was so uncomfortable. At about 3 am, I had to resort to my old bed to get a couple of hours sleep before I had to report in for work.

The next day, I called and asked for my salesman Jeff. A woman said he wasn't there, but she'd be happy to help me. When she realized I had a complaint, she blew me off to 1-800-SLEEPYS customer service. The woman I spoke to there was absolutely no help. She gave me what seems to be the party line, "You have to sleep on it long enough to let your body get used to a new mattress", "you have to break it in, it's a brand new bed from the warehouse", "lots of people have been laying on the beds in the showroom, so they are much softer", etc. She said I would have to speak with my salesman.

The day after that, today, I was able to speak with Jeff. I said this is not the bed I chose. He parroted those points listed above over and over. I recounted that I cannot "get used" to a hard mattress. Jeff said he had told me I'd have 21 days to decide if I liked the bed, which is true. He said he told me that the bed would need to be broken in, which is not true. I told him, "If you had said that, I would have replied, 'So the quality of your beds is so poor that they are significantly different in 21 days'?"

He tried to compare the situation to buying a pair of shoes, how you have to break them in. I said that if I don't like a pair of shoes in the showroom, I don't buy them and when I do buy, they are the exact ones that I have tried on. So we went around and around like that. "You have to give it a chance" ->-> "I can't tolerate it" ->-> "Let's be honest here, it's a brand new bed. It's going to take time to become like the one in the showroom" ->-> "There's no way I can sleep on this bed".

Jeff said in 21 days I could decide to exchange the bed for a more expensive one and the $250 fee would apply (Not to mention whatever it would cost me to get a truck to bring the mattress set back, etc etc.) "It just doesn't make any sense to exchange it now. My boss won't let me. I'll make a note that you can have 60 days to get used to it". I had said the $250 is bogus and right now, it's still a brand new bed.

Bottom line, I feel Sleepy's via Jeff has misrepresented the product. This looks very much to be a bait and switch tactic. It is obvious that this is not the first time the question has come up based upon the pat answers I have received. It is my own fault that I was dumb enough to be pushed to an expensive mattress I really can't afford, but that's not my complaint. If I had the nice soft bed I thought I'd purchased, I would work it out and not be complaining. But you see, I could have paid about a thousand dollars less for a horrible bed that I hate.

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Sleepy's Awful company

On August 2 we went to a Sleepys store in Rt 70 Marlton to purchase two mattresses for our daughters bunk bed. The sales person or in this case, manager, offered us a mattress for my wife and I, that was in clearance at the Voorhees NJ location. We had to go there anyway to pick up one of the girls mattresses we had purchased. We tried a Queen size Stearn and Foster mattress that was originally priced at $4, 4000. It felt fine at the store. The salesperson assured us there was nothing wrong with the Mattress. That it was removed to make space for another model mattress and that that was the reason that it was on clearance. He was very convincing and we trusted his word so we went ahead and purchased this bed set.

Unfortunately after several weeks we noticed this bed to be warped. I called this sales person several times within the first month to let him know the mattress had serious problems with sunken areas that made us sleep either in a slant or far from each other. It has been a real nightmare with severe pain in the back and leg for both of us. I have been taking painkillers and my wife has been sleeping with our daughter, since the other mattress we purchased was fine. Finally when the sales person answered one of my phone calls, he had moved to the north near Newark. He tells me that when he called corporate or customer service they almost yelled at him, asking him why is he calling them. I don’t see any effort at all to correct this. I am aware that this mattress was bought as a clearance but we are going through hell with this and we cannot believe Sleepys isn’t willing to do anything.

After not receiving any response from the salesperson we decided on sending an email to their customer service. I received a call from a person in this department. In order to offset the situation he offered an employees discount. I went to Sleepys on Rt.38 in the shopping center, September 20th. I spoke to the sales person there, who just happened to be in the store when we made the original purchase in August. He offered me a bed that was on sale, a back saver pillow top. It was on sale for $599. This is the price that is being offered for anyone that would walk in the store. I have spent $1, 300 and a lot of painful, sleepless nights to go to Sleepys and spend another $600 on a bed any other customer, not an employee but any customer can get. If the discount for employees is 40% I expect this employee discount that was offered to me by customer service to be applied to this particular bed that was offered by the store salesperson. This would mean the bed would cost $360.00. Just think after all is said and done we will be paying a total of $1, 660 for a bed that is worth $600 to the general public. Besides this, we would be stuck with a worthless bed. The salesperson from this store, told me to call customer service about this again, since he cannot do anything about it. I did get in touch with customer service and they say that this is the discount they can apply. I cannot see that a company as large as Sleepys cannot exchange a bed that is clearly defective and that was dropped on us. We are still hoping to get some response; in the meantime we are having a hard time sleeping comfortably.

I just read a story very similar to ours in your website. I think there is a trend that needs to be stopped for the consumers sake.

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Valerie
Valerie
, US
Sep 15, 2008 4:28 am EDT

Sleepy's is having financial difficulties in this hard economy. Apparently charging too much for merchandise still isn't enough to keep their heads above water. They have terminated all of their store assistants (hourly employees) by claiming the position was never meant to be a long-term position. They now are claiming that the job position of assistant was meant to transition to the full sales positions in the company... when in reality they needed to cut costs so they got rid of many hard working people.

I was with the company for two years as a hard worker and was then told a completely bull excuse of why I was being terminated, with no notice at all, from my job. Since NY is an 'at will' state for hire and fire I have no legal recourse. I guess they can change the terms of someones employment or position whenever they want. Sleepy's is hurting and this is their way of cutting expenses. Sad.

Valerie
Valerie
, US
Nov 11, 2008 5:45 am EST

I agree with Jess's comments 100% Sleepy's cares about 1 thing $$$$ not people, not people lives but $$$ they claim financial hardships but the number of deliveries are the same? Hmmm doesn't make much sense does it.

They enjoy 'laying people off' if there is a slow week for them what sweet hearts. but wait they will hire you back if it picks up again! Lets not forget how everyone busted their ### for them during the tax free/back to school months where employees couldn't even take a break it was so busy.

Apparently the extra millions they brought in from that month couldn't hold them over for a couple slower then usual months. They should be happy to find employees that put up with their low pay, crappy hours and endless expectations and not try and cut a dollar out every time they find the opportunity to do so.

One more thing sleepy's next time you start your little 'cuts' start with the employees that were the last hired even if you do hangout with them out of work... THANKS!

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tarchyk
Washington, US
Feb 24, 2010 8:22 am EST

This is the trap that Sleepy's have: when you buy tempurpedic they give you a "free" gift two pillows, teddy bear, and sheets. Sound like a good deal, right?

WRONG!

When you for some reason decide to return your mattress even under a free trial (which is honored by other stores, but not Sleepy's) you will find out that pillows are not returnable. You would think: what the heck, I did not buy them, they were free, right? WRONG again!
According to Sleepy's customer service you will pay $500 for your free gift that they gave you! How do you like to be ripped off like that?

ABSOLUTELY DO NOT DO ANY BUSINESS WITH SLEEPY'S ! PERIOD!

SCAM ! RIP OFF !

Cathy Sable
Cathy Sable
Hicksville, US
Feb 18, 2010 3:11 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Vttgl101,
My name is Cathy from Sleepy's Customer Care. Please reach out to me via email at CSable@sleepys.com to discuss the complications you have had wtih our organization. I would like to address and resolve with you.

I look forward to your response.

Cathy

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vttgl101
Woodcliff Lake, US
Jan 31, 2010 11:30 am EST

TO: ALL SLEEPY'S CONSUMERS WHO HAVE BEEN SWINDLED

PLEASE FILE YOUR COMPLAINTS WITH THE ATTORNEY GENERAL'S OFFICE OF YOUR STATE. THEY OFFER A LEGAL PROCESS TO HELP YOU NEGOTIATE WHAT SHOULD BE A FAIR AND EQUITABLE SOLUTION.

DON'T DELAY...WRITE TO YOUR ATTORNEY GENERAL.

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Jaden
,
Oct 25, 2008 10:49 pm EDT

You can get unemployment. Just file and tell them what you wrote on here. They are a real shoddy operation. They treat their employees like crap.
No heart, big fat man in charge is making more money than any human being should. Fat ### pig that he is.

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Sleepy's Dishonest sales tactics, poor customer service

I went to Sleepy's on 8/23/09 to check out their mattress protectors. I wanted to get something to protect against bedbugs, since they are such a big issue in NYC these days (not that my apartment is infested - it is not). This Sleepy's store only carried one brand of mattress protector. I asked the salesperson many questions about the mattress protector, but he couldn't tell me much. At some point, he opened the zipper pouch the M.P. came in to remove the warranty card to read me what was on it, and show me the fabric the M.P. was constructed of. He handled the fabric and suggested I do the same.
I specifically asked him what the return policy was for the product, since I wanted to have a chance to do some research on the best M.P.s, and have the option to return this one if I found poor independent reviews. The sales rep told me that if I "took the M.P. out of the bag and put it on the bed or something, there's no way you could return it." He implied that if I did not remove the M.P. from the bag, that I would be able to return it.
After researching online, I found ZERO independent reviews of the brand of M.P. I had bought at Sleepy's with regard to bedbug protection, so I decided I would return it. At no point did I open the bag after I left the store. However, when I went back 2 days later to return it, the sales rep (a different one) refused to accept the return, on the grounds that Sleepy's policy is no returns on opened mattress protectors. When I insisted he call his manager he did, but the manager also refused to accept the item, despite my explaining that I had not opened the item - but that sales rep who sold it to me had (in the store).
The purchase agreement (my receipt) does say on the back: ""Sleepy's will not refund or exchange opened sheets, pillows, or mattress protectors." Well and good, but that doesn't contradict the fact that the sales rep who sold it to me told me otherwise.
I called the 800 customer service number to complain that the sales rep who sold me the item had misrepresented the company's return policy, implying that I could return the M.P. as long as I didn't remove it from the bag (whereas now they were telling me I couldn't return it since it was a zipper bag, so there was "no way" they could tell if it had been opened or not. Basically saying they did not believe me!). I spoke to someone who promised to get the regional manager, Edward Jasko, to call me within 2 business days. I never got a call, so 4 days later I called again. A rude customer "service" agent told me that there was no way Sleepy's was going to authorize a return. I repeated my request to have Mr. Jasko call back as promised, to which I was told he would be given my message. Of course, I never heard from this regional manager despite 2 promises to have him call me.
2 days ago, I emailed Sleepy's customer service, telling my story in detail. I got a reply after 3 full business days, basically telling me that my case had been reviewed, and since I signed a purchase agreement, they would not accept a return. I wrote back, emphasizing the circumstances - that the sales rep had been the one who opened the bag, and he told me I could return it if it wasn't removed from the bag. Also, I signed an electronic capture credit card reader, not the purchase agreement - so I was NOT aware of the printed policy at the time that I signed. My signature was printed on the purchase agreement, but I did not physically sign the agreement, so to hold me responsible for knowing the contents of the purchase agreement prior to sales is at the least sneaky, and at the worst not quite legal, I'd think.
The second response I received was downright rude. An exert: "About your complaint about the salesperson misrepresenting the company’s return policy, our terms and conditions are on writing and you hold a copy of them. If you didn’t agree with them at the time you didn’t have to take the product."
Well. Never at any point did Sleepy's acknowledge that the sales rep who sold me the item and misrepresented the product acted improperly, either by OPENING the product himself on the sales floor, or telling me that I couls return it if I didn't remove it from the bag. Instead, they lay the entire blame for the situation on me the customer, despite the fact that I never saw the sales agreement before my signature had already been electronically printed on it!
I am shocked that such a big chain store has such dishonest sales tactics and takes no responsibility for its sales reps, from the store manager all the way through the so-called "customer service" department. I would never buy from Sleepy's again, and I encourage everyone to read some of the other stories from disgruntled Sleepy's customers before spending a dime there.

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jennyw
, US
Dec 02, 2009 3:19 pm EST

Very dumb of them to give you such a hard time about returning the mattress protector - certainly the PR loss from your post (which has certainly discouraged me from going there!) is greater than bending their already loose policy! Thanks for posting!

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Sleepy's Terrible service

We bought a Sealy’s Plush Gentle Tide bed that is supposed to have a 10 year warranty on it. The bed started sinking in the middle within 6 months but at first it was not affecting us but several months later it started to affect our sleep and was making a loud squeaking noise. We went into a Sleepy’s store about and the representative told us on worries we have a 10 year warranty on the bed. At the time we were going through our own personal situation so once things calmed down we contacted Sleepy’s customer service and had someone come out to assess our bed.

The man came to evaluate our bed and said it was sinking and the sound was coming from the sinking mattress. He wrote up his report and concluded that we need a new mattress. So they send us a credit for the mattress only. Our only option was to exchange the bed for a new one as there was no mattress with in their credit price.

When we called about the exchange we were informed we had to pay a deliver cost of almost $90, for their defective product. We were able to get them bring the price down to $55. The delivery guys come in with an attitude problem; they throw our mattress onto the ground and hold it up to the window. He starts inspecting the mattress and finds one small not visual to the eye yellow discoloration on the mattress. He says needs to call Sleepy’s about this problem; I said what problem are you talking about? He just walks out of our apartment. Sleepy’s immediate calls our phone. They proceed to tell me that they can not take the mattress back due what they called a blemish. I told him the inspector found no stains and said it was a faulty bed that started sinking. The supervisor Jerome Jones in the Delivery Department said there was nothing he could do about it. I said this man came in looking for a problem; he did not inspect it for the fault he just threw it on the ground looking for any problem he could find.

We have had a mattress cover on the mattress since day one, there is no way we could have caused a stain. Maybe the stain came from the sweaty delivery guys that delivered initially or the inspector who took it off the box spring and put it on the floor. So now we wasted our value time to deal with a company that never intended on exchanging their faulty product. I have had two other Sealy beds and not one of them ever sank, this is an obvious defect. We spent good money to have a well known brand that was backed by a warranty and quality products. Instead we endured the worst customer service in America, I sometimes wonder if this is a foreign company because it has no customer service. And the only reason they keep expanding and profiting is because they are selling faulty, already used, cheap beds at extremely inflated price. They have no regard for the consumer, so do not fall for their conniving sales people because once there is a problem they will not be so nice.

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angry_customer99
Plainfield, US
Aug 07, 2011 9:05 pm EDT

I HAVE THE EXACT SAME PROBLEM NOW WITH SLEEPYS! ALLEGED STAIN and would not honor warranty. What avenues ddi you take to resolve. I spent $1800 and the mattress is only 5 years old. HELP!

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neilfe
New York, US
Jul 24, 2009 6:41 pm EDT

they pulled the same scam on me - luckily - i had purchased a mattress cover that guaranteed against stains - and sleepys made me go thru the mattress cover company for the refund - but just like you - the bed "sunk" and was obviously defective

Sleepys is a completely dis-reputable company - lots of other places to deal with for the same pice

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Sleepy's return policy

We spent $2400 on a king Miralux mattress (luxury) (including delivery and tax) and it felt comfortable in the store. However, it was uncomfortable on the first night, but thought it would just take some getting used to. Every night we questioned how bad it 'bent' us like we were in a hammock. Now, after 31 days of sleeping on it, I'm sleeping in our guest room on a mattress that was given to us. The back pain got worse as time went on. I was hoping that as time went on, my back would get used to it. It is ten days past the return period and there is absolutely nothing they will do.

If you are crazy enough to step inside of Sleepys, my advice for you would for you would be to negotiate a price 300 dollars cheaper than the 'bottom line'. Then if you take the mattress home and don't sleep well on it, you can return the mattress and not be worried about losing $300 more dollars. That $300 return amount is what kept me trying to talk myself into liking the mattress once it got home.

They say they burn the returned mattresses and that costs the $300. Why then is the return policy shorter than that of other things? I wonder if they make it so short to keep them clean for resale.

Now that I'm stuck with a bad purchase, I went online and see these things other people wrote . If I knew then, what I know now...

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Idallore
, US
Apr 12, 2010 2:56 pm EDT

I purchased a Queen-Waldorf mattress from Sleepy's in Ramsey, NJ approx 16 mos ago and after 9 mos, it has a huge deep indentation in the center. After contacting them and having their 'inspection', I find out that they will only replace the box spring because the flaw it is only 1 3/8 inch deep instead of the needed 1.5 inches. At this poin, they will only replace the box spring (for which they want to charge me $89.99 delivery) even though the mattress is clearly sunken right in the center. I only weigh 125 lbs and sleep alone. HELP! PLEASE!

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none
, AE
Aug 08, 2008 10:59 am EDT

I recently purchased a mattress from Sleepys and was told that it would be delivered the following day. It was not, and we did not know that it would not be ariving until we called Sleepy's AFTER it was supposed to have arrived. The mattress did come the next day. The delivery people smashed the mattress up the stairs so hard that there was a 2 foot lump in the middle of the mattress. When. The delivery people told us that we would have to file a warranty claim. We finally convinced them to take the mattress away while the customer service people told us that they would have a replacement to us the next day. The next day came and went without a mattress and without them informing us that they would not be able to deliver the mattress as scheduled. The same thing then happened several days later at our next appointment because they "forgot" to put our mattress on the truck. They say that they are now going to "squeeze" us in today and the mattress will arrive between 2 and 10 tonight. I am supposed to wait 8 hours for them to arrive to bring a mattress that they have failed to deliver on multiple ocassions previously? I have never experience a combination of incompetence and terrible customer service before. It appears that I should have checked the internet before and I would have seen countelss complaints and that Sleepy's has been sued by multiple states for fraud and customer abuse type cases. Don't make the same mistake we did- buy elsewhere.

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DSP888
, US
Aug 10, 2016 7:49 am EDT

Sleepys sells mattresses on the internet and in local retail stores. They charge more if you purchase in the local store. Even shipping has a different charge, it is $69.99 on the internet and $89.99 at the store. One of the mattresses i purchased was $779 on the internet and $864 in the store. This is from the same company. They claimed to me that it was done to pay the salary of the salesperson. This is a rip-off much less bad customer relations.
Beware of Sleepy's!

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elkettari
107-02 JAMAICA AVE, US
Aug 10, 2016 7:48 am EDT

My husband and I went to purchase a mattress, I was recently operated, so I couldn't go with him to pick up the mattress. They sold us a mattress and the box both for $1, 200. We paid cash, after my husband put it in the bed, I told him that's not the mattress that we purchased, it was another brand, much more thicker and fluffy then this one. Now I called immediately the store and the manager (that sold us the mattress) was not there, I told the lady what happened she keep insisting that was the one that we picked, she wasn't even in the store, so she couldn't possibly know. So now what do we do?
I need help. I just want to get, what I paid for it, it wasn't cheap at all!

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DisappointedButnotSurprised
Oakland, US
Jul 05, 2015 10:30 am EDT
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I also purchased a Marilux Rapture late 2007 four about $1, 600 and after couple of years it started sagging in the middle. I did not call a Bed Inspector after seeing all the reviews knowing it is a hopeless situation. I agree with many of you that the sales person was pushing very hard for the Marilux brand not sure if it was discontinued or what...it is amazing why these companies are not held accountable through any type of oversight. Many of us work hard for our money and barely afford such expensive mattresses hoping for a good investment. Today I checked the warranty site called (www.ibcgroup.com) and the following came up (This domain is for sale - Limited offer USD16, 500 - (This price is strictly non negotiable) with Escrow.com Escrow process Popularity). Isn't this a joke...a company that is supposed to cover the warranty on my mattress and is selling its whole internet domain for few thousand dollars...BTW I searched for MARILUX brand on Sleepy's website and nothing showed up...

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THISMATTRESSSUCKS
Selden, US
Apr 25, 2014 1:26 pm EDT

Hello, I purchased a Miralux rapture pillow top mattress about 7 years ago, and after few years, the middle of the mattress started sagging. This mattress has a "10 year warranty", so i called the company, they sent a "bed inspector" to my house to check the sagging in the mattress. I was told my the inspector that the mattress is sagging over 2+1/4+" in the middle ( it needs to be more than 1+1/2" to qualify for the warranty). They checked the frame and the box spring also. The inspector said that there was nothing that could have caused such a massive dip in the mattress, and he said it seems to be a defective mattress, but he doesn't make the call. The report went back to sleepy's, and they said that my box spring was defective and they will not honor the warranty... ( I saw the measurements that the inspector took, the box spring was fine, but sleepy's insists that the box spring had a 1/2" dip in it) so the warranty was voided. They send out a bed inspector, then they dispute his findings and find a reason not to honor the warranty. The worst purchase i made, wasted a lot of money and time with this. So disappointing...

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Sleepy's
Hicksville, US
Oct 07, 2013 10:43 am EDT

Hi Sleep no more, We would like to assist you regarding the concerns you have. Please email me at csable@mattress.com providing your invoice # and/or customer code, along with the best contact # for you.

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Sleep no more
Allentown, US
Oct 06, 2013 5:07 pm EDT
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I too purchased a Miralux mattress and hated it. The mattress sags and the furry lining on the top of the mattress gets so hot in the summer. I felt like I was getting hot flashes all night long. Would not recommend this mattress or Sleepy's. The man who sold it to me said it was the most popular brand in their California stores and later I found out that there are no Sleepy's stores in California.

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abutz0416
Chester Springs, US
Oct 09, 2011 12:26 am EDT

My husband and I spent $3200 on a gershwin matress from sleepy's. We spent a good deal on the matress because my husband was having back problems. The sales associate at the store recommended pressure mapping our bodies so that we could choose the perfect matress. From the reults of the pressure mapping he recommended the Gershwin. This matress has been a nightmare the pillow top started really sagging after two years. My husband gets out of bed in the morning and limps for at least an hour. We just retrned from a 3 week trip to hawaii. The second day and everyday after that we were there he had absolutley no back problems! Sleppy's are not the matress specialists that they want you to believe that they are. We are calling to have the matress checked for the sagging but as previous posts have stated they measure the sag without a person lying in the bed so my expectations of getting a refund are low. We will buy a new matress either way but if we do not get a refund from sleepy's I will never walk in their sotre again.

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Not Fussy, Just Mad
New Haven, US
May 18, 2010 3:51 pm EDT

My husband and I are another two customers dissatisfied with the Waldorf mattress, and the customer service, from Sleepy's.

Same deal: major sagging on a mattress about 1-yr old. After the inspection, Sleepy's offered to replace the boxspring, but the mattress sags just as badly when lying flat on the floor. And there would a $60 charge for our new boxspring delivery.

Stay away.

Also, the bed inspector, sent by Bed Chek, LLC was very unprofessional.

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11:45 pm EDT
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Sleepy's SAGGY EXPENSIVE MATTRESS

In July 2007, my husband and I were in the market for a very nice mattress. We wanted something super comfortable and long lasting. We decided on a Sleepy's pillow top with a cost of over $3000.00. Clearly we thought our expensive, plush mattress would bring us comfortable, restful nights for many years to come. WRONG! Despite turning our mattress as per recommended schedule, it began sagging after two years. My husband began waking up with sore shoulders and scapular discomfort, and I with a sore back. After attempting to nurse our ailments to no avail, we consulted with a chiropractic orthopoedist, who said our problems were due to our mattress. I called Sleepy's and had the mattress inspector come out to the house. First of all, she never even sat on the bed, let alone experience the sinking ship feeling when you lie down. All she did was take pictures and measure the pillow top. Needless to say Sleepy's said the measurements do not warrant a replacement. Quite honestly, I wouldn't take another Sleepy's mattress if you gave it to me. My husband and I have since moved to the spare bedroom on a super mattress called the Englander from Bedding Barn. The chiro was right! Our physical discomforts have dissipated and so has any future business with Sleepy's. I have since replaced my other Sleepy's mattresses that I furnished my real estate properties with, to Bedding Barn mattresses. Bottom line, Sleepy's sells crap mattresses, regardless of the price. They don't stand by their product and they're not customer service oriented.

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John Hag
, US
Aug 21, 2016 8:16 am EDT
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My wife and I purchased a Stearns & Foster Mattress from Sleepys is Saugus Massachusetts. It is a pillow top so the hole I sleep in every night is not as pronounced in photos as it is when sleeping in the bed. Again my inspection was just shy of the 1.5 inches required for a return. However when sleeping in the bed the impression is many inches deep. My back and hip are in pain each night and require constant turning and rolling. When speaking to customer service the representative gave me his number and extension to call him from the store and they would give me a "substantial" discount on a new mattress. When the sales person from the store called the representative he told me the customer service representative I dealt with was not working that day. (a bold lie) So I called the customer service guy myself and he picked up the phone on the first ring. What a string of lies followed that. It was clear at that point they had no intention of treating me fairly or honestly. They were only trying to sell me another overpriced low quality mattress. I do hope the Stearns & Foster company sees this review and becomes aware a retailer is ruining their brand name. I will tell everyone I know not to go to sleepys or to purchase Stearns & Foster. I am sure this post will cost both companies a lot more in the long run than if they just treated me with honesty and respect. John H.

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UnhappyCustomer-2014
Hightstown, US
Sep 13, 2014 2:37 pm EDT

I have had the same experience. How do so
Many mattresses manage to sag 1-3/8" and not be covered under warranty? Perhaps someone from Sleepys should attempt to get a decent nights sleep with a divot in their mattress which does get much deeper after it warms up from someone laying on(in divot) on it. I'm not asking for anything I wasn't promised when I spent all this money for a Kings Down Mattress that cost me a pretty penny. I bought it due to the comfort and warranty and now I'm just in misery! Sleepys needs to stand behind their products sold and follow up as promised after an inspection. I had to call to get these bogus results!

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J Martens
New Milford, US
May 23, 2014 11:21 am EDT

I have had the same experience. We spent over $2000 on a new mattress set 5 years ago and noticed significant sagging in the first year. We both have "valleys" that we fall into despite turning the mattress regularly. We lived with it until recently, when the back and hip pain I felt upon awakening caused me to take pain relievers on a regular basis. I called regarding the warranty and was told they would send out an independent third party mattress inspector to investigate. She came and took pictures and measurements with a collapsible stick. This was in the middle of the day so there is no accounting for the impressions in the mattress once a body has been in it for even a minute. I was told verbally the measurements were showing as 1 3/8" - and of course the warranty indicates a 1 1/2" sag is considered defective. I was told the results would be available in 7-10 days. Having heard nothing after 17 days, I called and was told only that "the mattress met manufacturers standards." Nothing more. I shared that I was told by the inspector the sag measured 1 3/8", and that I would be calling back in a month, and every month after that, for additional inspections, as I was certain the mattress would quickly sag an additional 1/8", and was told they only will do one mattress inspection every 12 months. I requested a copy of the report, and also the name and contact information of the third party inspector. I was told the inspection was done by a company called Bed Check and they were located in New Milford, CT where I live. I Googled that company and came up with NO results. The inspector was not from my town, but somewhere in the middle of the state. This whole thing sounds very fishy to me and after reading about others' experiences, I am contemplating a call to the better business bureau and possibly one of our local television news investigative reporters.

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SarahB7
, US
Sep 06, 2011 10:28 pm EDT

I too have bought a mattress from Sleepy's just over a year ago that has already started to sag. They did the inspection and told me my right box spring is defective and that would cure the sag in the mattress. (Are they kidding?)They were willing to replace the right box spring with the delivery fee of $89! I decided to wait the 60 days for the 2nd inspection and was given the same results. The sag in my mattress after less than 1 year came to 1-1/4 inch and needed to be at 1-1/2 inch to be considered defective. I fall into the "crater" size whole while I am sleeping and end up changing positions so often during the night I never get a good nights sleep. Not to mention the fact that when I wake up I am sleeping sideways on the mattress to avoid ending in a whole that I can't get out of. Sleepy's informed me that even if my mattress was defective they would only be able to replace the mattress and not give me my money back, as if I would purchase another mattress from them. However now I am out the $1400 it cost me to get this original mattress. I really wish they would stop calling themselves the mattress professionals!

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SLEEPYS
, US
Aug 04, 2009 3:40 pm EDT

Good afternoon, my name is Melissa and I am a Customer Relations Representative at Sleepy’s LLC. It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you. I understand this is a public website and ask that you contact me directly at consumerrelations@sleepys.com and provide your account information so we may further address your situation.

We look forward to hearing from you, so we may expedite resolution to your situation.

Regards,

Melissa
Sleepy’s LLC

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Cooper's grandmother
Ridgeville, US
Jul 15, 2009 11:47 am EDT

Re: Sleepy's Mattress. What brand of mattress did you buy? We bought a Serta Vera Wang Bouquet Euro top mattress in October 2007 and we have had terrible impressions. An inspector came and our warranty was denied stating that we had "slight impressions"...We had an attorney send a letter to the store where we bought the mattress and they just responded. We can exchange this mattress with another one for 1, 500.00 - mattress only. My husband and I have had terrible back pain, and the impressions are really horrible. We are so happy that they are giving us credit...however, we are concerned about having this problem again and I am still confused on what causes these impressions... I spoke to a Serta rep yesterday and she said my problem was the Euro top...she suggested to get another Vera Wang mattress but with a plush top... With your response about having problems with the plush mattress I am worried again... Can anyone recommend a comfortable soft Serta mattress that does not give impressisons? Small impressions would be acceptable...but my husband is sleeping in a valley!

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5:56 pm EDT
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Sleepy's Return Issue

We purchased a mattress from Sleepy's on May 25, 2009 and were dissatisfied due to the fact that the mattress was not what Sleepy's claimed it to be. It is a Dormia PostureTemp Memory Foam mattress that was supposed to alleviate back pain which both my spouse and I suffer from based on a disc problem for myself and my wife's pregnancy. We contacted Sleepy's to exchange the item for another and we tried to abide by Sleepy's "Comfort Exchange Policy". They quoted us a reasonable price which they did not hold to. When it came down to the final price they wanted to charge us an extra $600 dollars for a mattress that was less expensive than the one we were trying to return. Sleepy's not only lied about pricing, but they did not provide adequate customer service, or hold to the implied warranty that the product would do as they claimed.

We have paid for a mattress that we cannot use therefore we are out $1000.00. Sleepy's will not exchange the mattress without an extra $600 charge. If we are to buy another mattress we would have to pay to have this mattress moved and/or stored. My wife and I are both suffering increased back pain due to this new mattress that is supposed to alleviate back pain.

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Paul
, US
Mar 27, 2009 11:02 am EDT

Sleepy's Trexlertown, PA is a total rip-off business. They sold my senior citizen in-laws a $1, 200 mattress that was so foul smelling that the smell could not be removed by any means! When contacted regarding the smell, the customer service people were rude, inconsiderate and completely uncaring. They told these folks to air out the mattress because all new products have an odor for up to a month. Right - the odor actually permeated into curtains of the bedroom, the furniture on the enclosed porch to which the product was removed and was even desirable from outside the home!

When contacting the Sleepy's location for a solution to this problem, my in-laws were told they had to be patient. Sleepy's then offered to sell these 75 year-olds another mattress to replace the offensive product, charge them for pick-up and removal of the stench filled King Koil product that they had just charged them to deliver or nothing!

Repeated calls for assistance were futile. We were treated in an extremely condescending manner, told that the problem was ours and did not receive return phone calls that were promised. Customer service was actually customer disservice.

Contacting the local Chamber of Commerce resulted in an explanation that this vendor was well known as a problem location. The chamber recommended contacting the Better Business Bureau to file a complaint. The BBB told my in-laws that this location had so many complaints that another one was meaningless!

Meanwhile, the mattress - now on the back porch - filled the house with stench, caused my ailing mothe-in-law to require medical intervention and left these poor souls with no recourse but to purchase another product from another vendor.

Not wanting to see others suffer through a situation like my in-laws were subjected to, I would counsel anyone and everyone to avoid Sleepy's Trexlertown like the plague. If people refused to patronize this awful establishment, the vendor would have to change, become more ethical and give some consideration to his customers.

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SLEEPYS
, US
Aug 04, 2009 3:42 pm EDT

Good afternoon, my name is Melissa and I am a Customer Relations Representative at Sleepy’s LLC. It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you. I understand this is a public website and ask that you contact me directly at consumerrelations@sleepys.com and provide your account information so we may further address your situation.

We look forward to hearing from you, so we may expedite resolution to your situation.

Regards,

Melissa
Sleepy’s LLC

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The Real Mattress Pro
, US
Jun 23, 2009 4:41 pm EDT

Sell your mattress on craigslist, go to a reputable store like macys or a local mattress store that does not work on commission. They will treat you fairly and will not only care about themselves.
The Real Mattress Pro

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MattressAnswer Man
Collegeville, US
Jun 06, 2009 11:08 pm EDT
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see this blog post before you shop Sleepy's http://mattressanswerman.com/2009/03/01/sleepys-complaints/

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10:27 am EDT
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Sleepy's sleazy salesmen

Please be careful when you shop at Sleepys. The salesmen are very unethical. Yesterday, I went in-store to look for a queen mattress and was misled and then, after making a phone complaint, was cheated by the phone representative. When I first arrived at the store, the salesman was very nice and helpful. He helped me figure out my sleep comfort level and answered all my questions while I tested a number of beds. All was well. I narrowed the beds down to my favorite one, but was not ready to commit to it. He told me that he would hold the price quote for me for 30 days. I said okay and gave him my ID when he asked. He asked me if I would consider refinancing and I said yes. He said he would do a credit check for me to see how much I would be eligible. I felt strange that he would ask me all these questions because all I wanted was for him to hold the price. I even said, "It almost feels like I am buying it." He laughed. Then, he printed out the invoice with the mattress set and delivery date! I was horrified and told him there was a misunderstanding and that I was not ready to make the purchase. He said he could not cancel it and that I had to call Sleepys.

Okay, I called Sleepys. I told the representative my story and he immediately said that he could give me a "discount." I said okay. The price I was supposed to pay was $1100. He told me that he had just lowered it to $756. I could not believe it and asked him again and again: "And this is for everything on my invoice?" He said, "Yes, including delivery and taxes." I could not believe it, and must have asked him 3 times. But in the end, I agreed to take it. It was too good to be true.

And it was, haha, because this morning I checked my email for invoice that he had re-written. The reason why the price was so low was because he had removed the box spring from the set! He was going to deliver the "queen mattress set" to me without a box spring!

Talk about sleazy salesmen. They do not care about you as a human being, and are out to manipulate you and swindle you out of your money. I am very glad that I caught him before the bed was delivered.

I will call to cancel the bed immediately.

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Update by Sleazy Sleepys
May 31, 2009 10:46 am EDT

oops, wrong post.

Update by Sleazy Sleepys
May 31, 2009 10:43 am EDT

I had a bad experience with them as well!

Update by Sleazy Sleepys
May 31, 2009 10:41 am EDT

WATCH OUT FOR SLEEPYS' DECEPTIVE SALES TACTICS!

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noble49
New Rochelle, US
Jun 22, 2010 7:22 pm EDT

LUMP IN CENTER OF BED MATTRESS

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dawn1212
, US
May 11, 2012 9:50 am EDT

i just have a bad taste in my mouth. i was dealing with a sales men that was related to a dear friend of mine. Was so nice and informative about about the mattresses. i was willing to refinance for a clearance mattress. I told the salesman to call me when the mattress was available.from that point things went wrong. i had his cell number and was callin him and texting him and he and he did not answer. called my friend he even called hm .no answer. next day in afternoon he text me everything is done when do u want it. i text what is done . i don't no the cost i don't no what i just purchased. you have not text or call me with anything, told him this was not business edicate and i was not impressed with this kinda service. He text me back. that he does not need this kind of attitude. that he was doing me a favor because he is not making any money off of my sale and that he didn't have deal with my attitude. and that i can take my refinancing to another sleepy store. i have to be honest with you guys. i was so enraged that i could of jump in my car went to that store and showed him so attitude all up side his head. but i show him better than i can tell him. i have the gift of writing. and i will write and tell all that will listen. its so sad. by they way his name is john. didnt

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Broken back
Salem, US
Jun 22, 2009 9:22 pm EDT

I purchased a Kingsdown mattress from Sleepys. I complained within 6 months that it was sagging on the side. It was inspected and found that the sag is only one inch and must be one and a half inches in order to be warranteed. They have screwed with the wrong guy. I intend to:
1. Complain in writing to Kingsdown
2. Complain in writing to the Attorney General and the Department of consumer protection.
3. Sue them (both Sleepys and Kingsdown) in small claims court.
4 Write to the Consumer advocate at the Hartford Courant.
5. Write to 60 minutes.
And any thing else that I may think of to make them miserable. I just retired and Sleepys is my new hobby. After 25 years of arresting sleazeballs, I find a new one under a corporate logo.
Buy from Sleepys and get comfortably screwed.

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Sleepy's sold defective mattress, won't honor warranty

Not only would I stay away from Miralux mattresses, I also would stay far away from Sleepy's. This company is dishonest and does not stand behind the products they sell. It seems there's a Sleepy's on every corner, with heavy advertising everywhere you look. My guess is they play a numbers game and don't give a damn after they make the sale. My advise is go to a major, reputable department store. After giving away our 5 month old, crapy miralux, & out of pocket over $1000, we ended up going to Nordstrom and purchased the Westin "Heavenly Bed" and I must say, we finally can get a good nights' sleep. What a dream! Sleepy's needs to be put out of business.

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danal
, US
Jan 30, 2010 7:44 am EST

same experiences, with 3 different mattress choices. Will be replacing all mattresses with Macy's.

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Sleepy's Had a zero balance and they stilled billed me and called the collections comapny. RUDE MANAGERS

I need to advise ALL of the robbery in which Sleepys has caused me. I bought a mattress in November of 2008. After a day of realizing that the mattress delivered to me was hard as a ROCK and not the one that I tried at the department store showroom, I requested that I exchange it immediately. I went to the store and the "Manager on duty" advised me that I need to purchase a more expensive bed. After several discussions on why I needed to purchase another mattress when the one that I initially tried out was great and the one that was delivered to me was not the same one...the conversation was going no where. I had just moved to my new apartment and needed a bed to sleep in. When I purchased my first mattress I had a $180 balance. Within the week when I purchased the other new mattress and I paid the FULL balance including the total price of the new mattress. After 6 months of purchase, Sleepys had the nerve to forward my account info to a BILL COLLECTOR. I called and called the management offices to state that I have receipts showing that I paid ALL in full and I have a receipt with a ZERO balance to show. NO ONE called me back for over a month. I’ve called their corporate offices and the manager was just ruder than the store managers. This matter has now been sent to my lawyers. My credit has possibilities of being effected if not already. PAY ATTENTION TO YOUR STATEMNETS! SLEEPYS ARE ROBBING YOU!

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Sleepy's Dishonest crooks

I bought a box spring and frame from Sleepy's in Vails Gate, NY and less than 3 months later the thing collapsed under normal use. It is clearly defective with a bulge sticking out the bottom from a weak supporting rail. They sent out their representative who took pictures and they said the manufacturer's report showed no defect and that there was a stain on the box spring anyway so they could not exchange it. There was no stain. They are lying. The product is clearly defective and they refuse to stand behind their product. I was ripped off plain and simple. Sleepy's is a criminal organization selling inferior, defective products to the public and then refusing to support those products. Their customer service is a bunch of nasty, evil, obnoxious people who are trained to blow people off and provide no service whatsoever. AVOID SLEEPYS! DON'T THROW YOUR MONEY AWAY! THEY ARE DISHONEST CROOKS!

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MADATSLEEPY'S
, US
Feb 19, 2010 8:26 am EST

everyone and i mean everyone who has a complaint needs to go the Better Business Burea, the only way Sleepy's will face reaL CONSEQUENCES and worry about customers isa if their pockets begin to get affected.

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Sleepy's Terrible company

It is VERY clear in all of my warranty paperwork that an body impression greater than 1.5' in a mattress is covered by a mattress replacement warranty. I called SLeepy's and they setup a Mattress Inspection for Two (2) Chattam & Wells Natori Mattresses. These were their top of the line at the time and very expensive.

I was a good customer of Sleepy's ... having spent well over $20, 000 at the store over a one year period purchasing mattresses for my entire home and extended family at Sleepy's.

The mattress inspector came over and took the measurements for both mattresses, commented on how bad my mattress was, and left. After 45 days of calling Sleepy's for the results I finally got through. At first, they claimed to have 'lost' the report. However, after much persistence, I finally got someone who promised to mail me the report.

Bottom Line - Mattress measured a 2' impression. Well beyond the spec for a warranty replacement. However, Sleepy's denied the claim twice ... first by the customer service rep who informed me it would not be covered ... which was odd because she even said it was clear it should be covered. I then got a manager to to look at the report. They denied it again.

This looks like a slam dunk case for me in Small Claims Court ... which is where I am taking it next. Be forewarned, I have heard that this is typical for Sleepy's. They are not a responsible company and they do not take care of their customers.

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Sleepy's won't exchange defective mattress

We've lost all confidence in Sleepy's. We tried their 'diagnostic' bed which was supposed to indicate the best mattress for us. Instead of giving us what we asked for, (we wanted something similar to hotel quality like Hilton, Homewood Suites, or Sheraton), we were pushed to the Miralux. What a piece of crap. It's nothing like what we tried in the store. We had someone come out to inspect the mattress and later received a B.S. call that they found nothing wrong. They call it a 'comfort issue'. We are not heavy people and this mattress makes us feel like we're sliding downhill toward the center into the abyss! The mattress had an original price tag of $2599, but they were selling it for 1700. After changing our minds, the salesman on the phone lowered the price to $1000 including tax and delivery. I tell you, this mattress isn't worth even $100. Sleepy’s will do nothing to remedy the problem except to sell us another mattress at inflated retail list prices. We are out of luck, our backs are aching and will have to kiss our $1000 goodbye and will go to a major, reputable department store to buy a name brand mattress. No more Sleepy's and no more crapy Miralux for us. I only wish I had checked online first, to read all the negative feedback on Sleepy's and Miralux mattresses.

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Sleepy's Dips

Salesman talked us into a soft, expensive mattress (a queen sized PostureTemp Elite) - memory foam type mattress. It quickly became uncomfortable. The Customer Service woman over the phone (Shaquir) was less than friendly. Had to fight to get an inspector to the house. I know the mattress did not pass the 'dip test', but never heard a peep from anyone again. Will NEVER shop at Sleepy's again, as they made NO effort whatsoever to provide any sort of customer service.

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Sleepy's Fraud and cheating

I was wavering on whether to buy this bed, but my wife really wanted it. The salesperson said he could defer payments for a year, and he would somehow build any finance charge back into the price - he made it sound like he was taking money off, but he didn't.

Then without notice or any mailings, I get a phone call that I had been turned over to a credit collection agency, and they had filed on my credit report. Even though I immediately sent them a bunch of money (after chewing them out) they said they 'withdrew' the promotion and now have the original full price of the bed, but at 29.99 percent interest. By the way, Sleepy's is a wholly-owned subsidiary of GE finance, so the real business here apparently is credit card scams. Now I have to find a way to get some other money to pay these jerks off. Worst experience of my life, and I'm not that happy with the bed.

You would be crazy to deal with these people. They are scam artists.

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WesleyJN1975
Cherry Hill, US
Nov 04, 2010 11:11 pm EDT

I used to work for Sleepy's and even though they are a really crappy company they are NOT owned by GE. They are owned by a little old dictator down in Boca Raton, FL named Harry Acker.

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Sleepy's Fraud and cheating

We bought a California king mattress (serta sleeper) from sleepy's 3 years ago. About a year ago we noticed that the bed started to sink down (in different spots).

I finally went to sleepy's told them what happened to the mattress. They sent out an independent contractor to take pictures of the mattress, box spring. When the guy was taking pictures he said that the mattress has to at least sink down 1 1/2 inches and ours sinks down 2 1/2 inches. He also stated that in suffolk county alone he visits about 40 homes a week with the same problem we have.

Sleepy's called me to tell me we voided our 10 year warrenty since we went out and purchased a bedroom set and did not leave the mattress and box spring on the original metal bed frame. The frame we have is a beautiful sleigh bed, solid wood much sturdier then the metal frame.

I believe that sleepy's should have told use when we bought the bed that you have to leave the mattress on the metal frame. The salesman knew we were going to look to get a bedroom set in a California king. He should have told us then that we would void the warrenty!

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Sleepy's contacts

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+1 (800) 753-3797

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www.sleepys.com

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