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Saatva Mattress Profile

Saatva Mattress

www.saatvamattress.com

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1.0

Overall reputation rating based on reviews and complaints

Saatva Mattress earns a 1.0-star rating from 0 reviews and 1 complaints, indicating that most sleepers are dissatisfied with their mattresses.

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Latest Reviews and Complaints

ComplaintsBoard
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4:50 pm UTC

Saatva Mattress saatva mattress

A Saatva mattress is quite possibly the WORSE excuse for something to sleep on ever made. Sure their photos look good and they offer you the return, but the reason you bought a new mattress is to get a good night's sleep and not have pain in your body from the bedding and you will get neither from Saatva. All mattress reviews, like this one, should concern the product itself, not the happy folks who placed your order. In Saatva's case, the product itself is a piece of excrement and should be used only for allowing kids to jump on. Never, never depend on this company to provide you with the product they are pushing... falsely pushing. The Saatva company should be reported to the Attorney General of Connecticut.

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S
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Saatvabuyer
US
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Jul 02, 2026 6:04 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I just slept on my new Saatva latex hybrid mattress for the first time last night:
1. I woke with breathing difficulty and a swollen face from this ‘all natural’ mattress.
2. The mattress measures more than 3” short from qualifying as a queen mattress. I had to stuff a blanket in front of the mattress so my pillow would not slide into the gap at the headboard.
3. It looks terrible! The trim waves all along the side. I took ‘before and after’ photos: it looks worse than the mattress I replaced.
4. The delivery was a disaster: they did not give the 30 minute call before arriving. They had no deflated bed dolly—instead they pushed and dragged the mattress and base along the hallway. (I live in a 55+ building.)
5. Tried to add photos but get”upload error” each time. Reduced the number to 3 photos. Does not work. I am on an iPad Pro.

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Saatvabuyer
US
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Jul 02, 2026 6:10 pm UTC
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Replying to comment of Saatvabuyer

That is “flatbed” dolly. Autocorrect’s error.

M
M
My Gmail
Mount Juliet, US
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Jun 16, 2022 3:21 pm UTC

I bought a Saatva mattress two years ago based on Saatva's recommendation for folks with arthritis. Sadly, I wake up hurting worse than when I went to bed. Spent way too much money for poor quality and false recommendations. Even worse, I cannot afford to buy a new mattress now, so I'm struck with it. I would not recommend this company to anyone searching for new bedding.

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Rob Hudson
Redwood City, US
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Jan 31, 2018 11:28 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

We bought a Saatva mattress two years ago and not soon after, it began sagging with body indentations. We reverse it regularly - you cannot flip it because it is one-sided - but that ameliorates the problem only very briefly on one end and not at all on the other. Now that we are feeling back pain when awakening, we are unfortunately shopping for a new mattress.

Robert A. Hudson
Solvang, CA

Saatva Mattress Reviews and Complaints

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About Saatva Mattress

Saatva Mattress offers a range of luxury mattresses sold online with a focus on eco-friendly materials. Their products include memory foam, hybrid, and latex mattresses. They provide a home trial period, free white-glove delivery, and mattress removal services. Saatva aims to combine comfort with sustainable practices.

Saatva Mattress complaints: history and resolution overview

Saatva Mattress has received 1 complaints on ComplaintsBoard. The first reported case, saatva mattress, was published on Jan 21, 2018, and the most recent complaint, saatva mattress, was posted on Jan 21, 2018.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Saatva Mattress Legit?

Saatva Mattress earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Saatva Mattress to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Saatva Mattress is known for their high standards and safety. If you're thinking about dealing with Saatva Mattress, it's wise to check how they handle complaints.

We found clear and detailed contact information for Saatva Mattress. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Saatvamattress.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Saatvamattress.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a saatvamattress.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Several positive reviews for Saatva Mattress have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Saatvamattress.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Adult content may be available on saatvamattress.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

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Saatva Mattress Category
Saatva Mattress is ranked 16 among 59 companies in the Mattresses category

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