I purchased this top of the line mattress at Sleepy's in 2004. It is a beautiful double pillow top. I...
It is not that they are a bad company...they have very poor management and no business knowledge. They are all about the buck. They have the wrong people in management from the ones that claim to run the company to the ones to claim to run their departments. Their department heads do not know how to speak to employees and instead of giving the employees the truth they bull--- their way out of situations because they are just not educated enough on how to speak to people. As for the layoffs, whether the company is doing well or not and it is not there is and was a better way of handling it. They only protect the ones they like. Sleepy's prefers having puppets working for them...pure ROBOTS. If you look at any employment add they claim that they are looking for innovative and aggressive, but in retrospect they are looking for the "YES MAN". If you cannot KISS ###, well than Sleepy's is not for you! Let's not forget how they are cutting cost and no longer are competitive in the job market. They are taking whatever they can away from their employees and stating it is because of hard times. I have yet to see other Companies take from their employees. They might be cutting jobs but they are keeping their benefits intact.
Reality is if you can hide the fact that you SUCK at your job this is the job for you. They don't respect the ones that get things done. They like the ones who take credit for getting it done and yet had nothing to do with it. All I can say is SMOKE and MIRRORS and when they realize what you aren't they promote you.
As for their customer service don't think they treat their employees any better. As an employee it took me a year to get my mattress replaced and it was defective two months after I purchased it. We sit on hold just as long as a regular customer and eat the same lines of bull----!
The company has the potential to be a GREAT company but the big boys are just out for themselves and could careless about the little guys. One day soon they will realize, you need REAL TEAM LEADERS in all departments to get ahead...most importantly you just need REAL LEADERS. They need to learn just because they don't see the poor interaction and abuse from mangers to employees doesn't mean it isn't happening. They need to know that sometimes hearing it needs to be enough to make that BIG Change! Well that is if Management were approachable to speak too!
The problem started in August 28, 2007 when I approved for a GE Money Bank credit card to purchase a Stearns and Foster Queen Plaza mattress from Sleepy's. A month and half later the mattress in the middle was sinking in, causing my back to hurt severely doing my pregnancey. My fiance' slept on it as well and it as well and his back began to hurt him. So I called Sleepy and tokd them about the problem. The woman in customer relations told me it may be a defective mattress, to go back to the store where I purchase the mattress from, and they will exchange it for me. When we got their, my fiance' adn I spoke to a customer sales representative named Ray. He did the paper work and told us this was, 'an even exchange. When the delivery men arrive to deliver the other mattress they will return the first mattress back to the ware house.' I know this because; we asked him what will the company do with the old mattress. Ray the customer representative said, 'The mattress will be used as a floor model. He also said when the deliver men delivery my mattress the next day they will take the other mattress. This is where the problem brgan and all I got was a bunch of rude customer relations service from sleepy's workers. When I did finally speak to some one with some respect for customers; whose name is chanda Nixon, she offered me a $500.00 deduction off the $1918.22 mattress.This is the mattress I do not have, and a mattress that their delivery and sales representative workers took out of my one bedroom apartment-where there are three people living in this apartment. When ever I ask Sleepy customer relations about getting in contact with their deliverymen, to ask them about the mattress, Their answer to me 'they cannot get in contact with them because the delivery company are outside contractors and there is no way to get in contact to them.' My answer to that statement when they say it to me over the phone is always, 'God for bid if one of your delivery men came in here and did something criminal, what will your do and how will your get in contact with them?' That question has not been answered yet. I am still waiting, like I am still waiting for them to find the mattress that they are trying to charge me. I filed a case with the small claims court in Bronx, New York. We have a case that a scheduled for wednesday December 10, 2008 at 6pm When I spoke to Chanda Nixon on December 5, 2008 she told me over the phone that the case was settle, I never receive anything from the court or from sleepy's The Mattress Professional letting me know that the case was settle. Please any one out there need help or can help me with Sleepy's call me so we can STOP this company from stealing from consumers. I Belive Sleepy's The Mattress Professional are selling defective and used Mattress. I don't care what State you are in just call me please and if you won a case on Sleepy please call me.
This is my first mattress purchase from Sleepy's and after the experience I have had, I don't think I will ever be a Sleepy's customer again nor will I ever be a Sleepy's Promoter. Earlier last week, I purchased a Simmons Maroon Peak Mattress from a representative, Chauncey. After speaking to Chauncey and explaining my needs, I decided to purchase the Simmons Maroon Peak Queen set. After my order was placed, Chauncey indicated that I would need to visit a Sleepy's location to sign paperwork. I visited the Park Avenue location in New York, NY. When I arrived to the location, I met Michael, MM988 who explained that I would not need to sign any paperwork and would only need to confirm my delivery date. Before leaving the store, I asked Michael to allow me to experience the Simmons Maroon Peak Queen set, I recently purchased. I was granted my request and upon completion left the premises.
My first negative encounter was when I received an automated call indicating that I would need to pay the drivers approximately $120.00, the remaining balance on my account. I found this odd as I signed up for in-house financing with Chauncey earlier last week. I called the customer service center, and was transferred to Katie Danalis, who explained that there was nothing she could do to assist and that I would need to visit a Sleepy's location in order for the deliverymen to leave the mattress with me. I explained to Katie that I was away from the city, did not have access to a car and would not be able to visit a Sleepy's location, but needed my bed as I would be returning to my apartment Sunday, October 26. She communicated to me that someone would be calling me back that would be able to further assist but I unfortunately never received a call. After waiting 4 hours for a call back, I called the Sleepy's line to hear that customer service closed at 6PM.
My second and worst encounter of customer service took place when my mattress arrived the following morning. When the deliverymen removed the mattress from their truck, I noticed the mattress size was a Full sized mattress. I explained to the deliverymen that I ordered a Queen sized mattress and that there must be a mix-up. He suggested I call customer service. The representative transferred me to Mr. William Latham, who was unable to maintain a professional tone and whose solution was to play a tape that proves that I confirmed my order. I explained to Mr. Latham that this was not helping my solution of having the wrong bed delivered to me. He indicated that he could have the Queen sized bed delivered to me but that it would be an additional $42 and he could not guarantee a time that it would arrive. I explained to Mr. Latham that I don't believe that I should be charged an additional $42 for something that wasn't my fault. After a heated exchange, he offered me no other solution and transferred the phone back to his representative. The representative ordered the deliverymen to contact the police if I didn't arrive to a solution: sign for the order or have them remove the mattress set. I explained to the deliverymen that I needed a few minutes to make up my mind on what I was going to decide. One of the delivery men went outside and proceeded to call the police. After feeling threatened by the two men, I signed the paper afraid of being mattress-less for the evening.
After the delivery men left, I called Sleepy's customer service and spoke to Tareka, TCR. Tareka was apologetic and said she would honor an exchange. After being placed on hold for approximately 10 minutes, Tareka came back on the line and explained that she would not be able to honor the exchange due to Mr. Latham's direction. This left me confused as Tareka said she was in the process of completing the exchange ten minutes prior.
I am now here unsatisfied with my order experience and more importantly in the customer service I received. Sleepy's assumes the slogan of “The Mattress Professionals, " but unfortunately I don't believe the experience I endured was anything close to professional. Do yourself a favor and don't purchase from SLEEPY's, you'll regret it!
I purchased a mattress set from Sleepy's in Middletown, NY and I have had nothing but problems. I am now...
I bought a queen size matteress from Sleepys on November 27, 2008. A few red flags went up. The salesman said the price on the bed was a very good price. I liked the bed, thought it was a fair price and
I bought it. He was writing it up and then exclaimed that he couldn't put the price in the computer because it was so low. He had to call the management office to get an override code. He did call and got the code. He said the price on the bed was left over from the Friends and Family sale and shouldn't be there anymore. 2 things bothered me. One the Friends and Family sale had been over for 6 days - no one noticed this sale price on a bed that was directly next to the service desk? And 2) he didn't get up to remove the sign. I'm guessing if the wrong price was on something, as soon as you honored it for me, you would get that sign off the merchandise immediately...unless of course, this entire little charade was done to make me think I was getting a good deal.
The next step is what really bothered me. Delivery for the bed was something like 89.00. I have a van so I said forget it, I'll pick it up. He said, OK, you can pick it up in 2 days in the store 2 towns away. Still not too bad. But then he told me I had to pay a $29.00 delivery fee. And they would not help me load the bed into the car for insurance reasons. I had to do it all myself. What in heavens name am I paying 29.00 for??? The right to buy the bed? The right to take it from their store? I thought I paid that when I bought the bed. I can't imagine another store doing this. If I go to Macy's and buy a shirt, I don't expect to pay more to carry it out of the store.
Bottom line...it's a hidden fee. The price they list will never be the price you pay. What a rip-off.
Stay far away from Sleepy's! I purchased a Stearns and Foster full size Oak Room Rest mattress for 1, 350 dollars. I was told that I had to pick up the mattress which I did. When I returned home with the mattress and opened the plastic, I found a 2 inch puncture in the bottom of the mattress which did not puncture the plastic covering. Obviously, the mattress was damaged prior to delivery.
The company representative at 1-800-SLEEPYS referred me back to the store, which referred me back to 1-800-SLEEPYS. They are not going to exchange the mattress, and they declined my request for a refund. The standard 'CONTACT ME AT [protected]@SLEEPYS.COM' is a phony e-mail address.
Sleepy's has recently settled a class-action lawsuit for 200, 000 dollars due to deceptive and fradulent sales techniques. Their customer service is downright pathetic. Stick with a major department store that will stand by their product. SLEEPYS DOES NOT STAND BY THEIR PRODUCT, NOR DO THEY CARE ABOUT THE CUSTOMER. LEARN FROM MY MISTAKE.
This is my first mattress purchase from Sleepy’s and after the experience I have had, I don’t...
Bought 2 Simmons Beautyrest Balthazar mattresses from Sleepys, both had horrific chemical smells which did...
Went to Sleepy's today to get a Sealy's Posturepedic advertised in Better Bedding. They advertise...
bought a international bedding mattress from them for 500 dollers and found the seams on the mattress ripped in places and coming apart in other places. 10 days latter, they replaced this defective mattress with a new one that I found on delivery also had tears in the seams and lose treading on other parts of the seams. They now tell me, theyll send me another one tomorrow, and this time it will be inspected and made from a newer batch. I have fears of future court battles with these people-this so called quality company.
Have tried getting a defective mattress replaced. These people are impossible.
1. They are like high-pressure used car salesman in their Sleepys stores.
2. They lie about the customer service.
3. They charged us for delivery and for taking our old mattress away.
4. I later found out that the same exact junky Kingsdown mattress that they charged me $2800 for, they sell to others for HALF of that.
5. Sleepys is the sleaziest retail operation ever...STAY AWAY FROM SLEEPY'S!
I bought king size mattress set from sleepy's woburn in the month of nov'0..and soon after the 25...
After purchasing a mattress from sleepys I have realized the scam that is going on with them. You go into a...
I purchased two QUEEN Bed Mattress Sets. 5/24/05 NO deposit required. No payments required. As long as it i...
Purchased Kingsdown mattress color-coded to be specific firmness; however mattress received turned out to be...
On 06/14/08 I purchased a mattress and a box at the sleepy's manchester 169 hale road manchester, ct. I...
3 years after I bought my previous mattress which delivered its moneys worth, me & my wife decided to get...
They sold us a Simmons world class super pillow top mattress with 1/3 of the top stitching missing. Over...
TRUST SLEEPY'S TO REPULSE YOU
I spent $1700 and four months of my life on a single transaction with Sleepy's. I learned A) New Jersey fined this company for its business practices, B) New York state is doing the same, C) the NY BBB has a long rap sheet on Sleepy's and D) Insomnia is the product we bought from Sleepy's.
Over four months I had to badger and beg this strange company:
please deliver the bed (15 times, why didn't they deliver it (four times), why didn't they call me when they knew they couldn't deliver it (11 times), where is my refund (40 times), why does the bed have a gaping hole in it, why does it have yellow and brown stains, why does it SMELL, why did they rip off the law tag before delivery, please get this bed out of here -- it disgusts me. Can I please just have my money back?
I have photos and a video of the fine product that Sleepy's finally delivered -- three months after it was paid for in full.
Insomnia ensued for my husband and me during this time -- we were reconstructing our house after a fire -- we slept in the cellar on couches waiting for a bed that didn't repulse us.
I'm still too tired to even discuss this company. DO NOT BUY FROM THIS COMPANY. Although my story is sad, true and makes me sound like a village idiot, you're still better off trusting me -- not this disgusting company.
We bought a great bed through 1-800-mattress in Fairfield, CT.