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Beautyrest reviews first appeared on Complaints Board on Mar 21, 2011. The latest review Deceptive Warranty was posted on Mar 21, 2011. The latest complaint Deceptive Warranty was resolved on Mar 21, 2011. Beautyrest has an average consumer rating of 5 stars from 1 reviews. Beautyrest has resolved 1 complaints.

Beautyrest Customer Service Contacts

2215-B Renaissance Dr. Suite 12
Las Vegas, Nevada
United States - 89119

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Beautyrest Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Beautyrest BlackDeceptive Warranty

Approximately two years ago, I paid over $2, 700 for a queen size mattress and box springs set of Simmons Beautyrest, in the "top of the line" Black model. This mattress is now severely sagging at the edge and on the side on which I usually sleep. I am a 6' 3, " 220 lb guy. Their rep measures the sag with no one on the bed at 1", less than the 1.5" required for any warranty action. They also cite a minor discoloration stain (from a Coke) on the edge of the box springs as justification for not standing behind the mattress warranty.

How a company can even suggest that a soft drink stain on the edge of a box springs would void a mattress warranty is a true joke. It shows the Simmons Company to be what it is, a deceitful bunch of scoundrels. I did not buy a bed as a work of art; and, do not care what it does, or looks like, when it is not in use. Who came up with this worthless warranty standard of testing a bed with nothing on it, in the first place? This is not what anyone intends when they buy a mattress; and, the bedding industry should be ashamed of itself for even implying that there is a genuine, reasonable, warranty on their product.

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    • Ch
      Christine langford Oct 15, 2018

      The mattress bends to one side it's very uncomfortable we've had it for 2 years I have pictures of it to show you what it looks like I used to like Beautyrest mattress now I don't like it anymore I'm thinking of going to somebody else can you help us or not

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