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Sears Optical / my warranty will be over before I get my glasses

1 United States Review updated:
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It has been over a month and my glasses still have not arrived. I have e-mailed the main company and received no response. The store has not once called me, I have always called them. They were scheduled to be here 5/1 and it is now 5/24. My warranty will be over before I get my glasses. I have been given two different excuses why they are late. I am very angry and took my husbands glasses elsewhere and he's got his back!

Ol
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  • An
      28th of Jun, 2010
    0 Votes

    I am an optician who works for Sears Optical.

    Your 90 day satisfaction guarantee (not a warranty -- there is a protection plan sold separately that is valid for 1 or 2 years, depending on which you choose) expires 90 days from the date you *pick up* the glasses, not the date they're ordered.

    Also, they closed one of five labs in April which caused significant delays in processing at that time. The stores were NOT informed of this at the time; hence any unsure or facetious answers you may have heard regarding the delay. If you complained, you SHOULD have been offered a 15% refund for the delay.

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