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Google Complaints 1502

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10:47 pm EDT
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Google broken

When loading a website, the screen is broken up into several small panels, all with the same URL that one is trying to load. The page never loads, and the screen is forever stuck in this mode. I tried uninstalling and then reinstalling, but the same problem persists. Other browsers do not show this behaviour.

Can this be fixed? I am now uninstalling Chrome and looking for a speedy browser without hitches.

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bevrly2990
US
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Oct 31, 2015 8:47 pm EDT
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i however am having a simalar problem. on the facebook game "tribez", my game is trying to catch up w/itself. everyone is saying its google chrome. i want to play my game. ive been playing this building game for 3yrs. i love this game. but for the past 3 wks, i cant play. please help me. beverlyulmenstine@yahoo.com

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8:23 pm EDT
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i have all these charges on my credit card that i didnt ok. i have never even entered my card info. on 4/29 $1.99 and $3.99 on 5/5 $9.99 and $4.99 and $9.99 and $.99 and $.99 on 5/6 $.99 i dont even know wherev they came from so i cant fill out the rest of the info my name is Rebecca Hyder please contact me by email at [protected]@gmail.com this has to be resolved asap.

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6:30 pm EDT
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On 24/02/2014 GOOGLE *Supercell GOOGLE. COM/CHUS $6.24 charged my credit card. On the same day 24/02 showed a debit of equal value. In March other operations from unauthorized purchase were made appearing on my statement. I did not order any other games or recharges, and would like to know how I will receive a full refund for the charges, I will provide you with a copy of all the charges below as they appear on my statement.

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6:07 pm EDT
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Google numerous charges

I have been institutionalized for the last 6 months I have no idea where these charges are coming from I had no access to my electronics I would appreciate somebody taken care of cleaning up these charges for the last 6 months of my account. I've lost my husband 9 months ago and I'm still trying to get over that I haven't done anything on the internet and months I really really appreciate this being taken care of I cannot afford to be committed again thank you very much. Rita Orlowski

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3:37 am EDT
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Google fake gmail account created

This is just to inform you that some one has created a fake gmail ID of my name with address "[protected]@gmail.com". He is sending some unappropriate mails to one of my known person.

my request is to block this id and if possible the person needs to be tracked using this mail.

thanks & rgds:
Umesh

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12:50 pm EDT
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My Visa card was charged with over $ 115 in fraudulent charges for games from PixelberryStu through the Google Play Store. Fortunately, Visa spotted the charges and blocked the card before another $ 100 in attempted charges could get through. The charge was not made through my account, but Google allowed my credit card to be used. So Google says they...

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4:36 pm EDT
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Google refund

They keep suspending my account asking for verification of who i am i send in the requested info they say they received the proper info but my account is still under review i have ask that my account be deactivated and for the funds that i have in my accojnt to be sent to me i have statements showing i have money in my google wallet account i get informed they can not tell me any info due to my card being suspended then i have transaction appearing that i've not made and money that i have sent from goole wallet prior to card being suspended to my bank account showing up on my statement as complete but nothing showing up at bank ive been dealing with this since dec i want a refund

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6:52 am EDT
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Google unauthorized charge

When my debit / credit card gets charged I get a text telling me the amount and where the purchase has taken place, so at 3/31/2014 4:00 am, I get a text telling me the their was a charge of $1.36 from Music Google.com/Chcaus,
I never hear of Google Chcaus, And how the F*** did they get my credit card number I'm pissed ! This is BS I think I should call the Police and make a Police report this as thieft.
Now I wondering if anything is going to be done about this. Is my money going to be returned to me. I bet I'm going to have to go through all this red tape to get my money back. You know it's not the money it's the point..
Believe me I'm not finished with this I'M GOING TO MAKE GOOGLE LOOK LIKE ### BEFORE THIS IS OVER

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9:32 am EDT
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Google subway surfer

I have been charged on my credit card american express for 61, 29 usd whithout my outhorization. this charging is conected whit a mobile phone game subway surfer.
I wont this amount to be recharged on my money card in erste bank in croatia please.

For further information and card number please contact me on my e-mail.

Thank you!

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Angryperson2015
US
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Oct 20, 2015 6:17 pm EDT
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I checked my bank account and have found a payment of $20.99 had been taken out of my account and am extremely angry. i did not agree to any money coming out of my account to any game or app store and cant afford to be giving that sort of money away. I demand that you put the money back into my account and that i be emailed ASAP. I will never use this app nor will my family.
I am going to refer my complaint to every person that i know.

Very angry mother!
michelle.lord@caac.org.au

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PRADEEP KUMAR.G.S
IN
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Mar 30, 2015 4:44 am EDT

Hi,
I am using Samsung grand 2 Sm- G7102 handset with an android version of 4.4.2.
Recently i have updated my subway surfer game app to recent one(mumbai tour). From that time game app is getting stuck in the middle. i dont know why this is happening. Please do revert back with a soultion for this.

Thank you,
PRADEEP KUMAR G S
pradeep.kushi@gmail.com
India.

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Nicola leatherland
US
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Jan 14, 2015 4:16 pm EST

I have always loved playing this game and have spent a lot of money purchasing things I had it on my phone I have now bought a iPad air downloaded it using all same info as my phone but it has not given me all what I have on my phone my other games are the same. I do not think this is right as I've got to pay and do it all over again to get the characters and money as my phone. This has really disappointed me to the aspect I don't want to play. Subway surfer was my favourite game but I have now lost heart in playing due to this. Nicola leatherland

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matt copeland
Spokane, US
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Jan 10, 2015 12:48 pm EST

I did not make these transactions and dont no why Im being charged

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matt copeland
Spokane, US
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Jan 10, 2015 12:45 pm EST

I have had 25$ charged to my checking from four different transactions in the last month please email me @ matthewcopeland0@gmail.com

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christine bragg
plymoth ind, US
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Jan 08, 2015 5:22 pm EST

You guy charge thing to my card without my consent what my money back call me at this number [protected] right way

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John Giani
ZA
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Jul 28, 2014 4:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google. Kiloo Games Google.com / Ch - deducted money from my account without consent - this is theft - I want my money back please contact me at +[protected].

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sunayana patil
IN
Send a message
Jun 11, 2014 12:07 am EDT

on 10th june'
14, amount 2700 debited from my account by google kilo games site, pl. refund that amounts. call me back on [protected].

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emma Atkinson
Colne, GB
Send a message
Mar 21, 2014 5:26 am EDT

Googlemidas and other google games that l dont have taken money made my bank makeing My band be overdrawn . I have no idear how u are l want my money back

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notgivingit
Providence, US
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Mar 18, 2014 7:18 pm EDT

this is not the place to demand a refund you need to contact them and/or google play. the game makes purchases but your phone must have your card saved from previous purchases because i have made a number of them on several games and it ALWAYS asks for my password to confirm my purchase as long as i don't check the option otherwise.

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5:14 am EST

Google undelivered order, don't buy from them

I bought hairs and wig from the website www.googlehair.com. I was very angry and disappointed, because the seller charged me for the order, but he never provided the confirmation info. I sent multiple emails, but he ignored them. I don’t know what to do, but I need my money back. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.

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googlehair
VN
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Apr 22, 2014 10:53 pm EDT

Hi Anita Bawnghit,

Yes, i see. Allmost is the same
Thank you very much,

Googlehair

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googlehair.com
VN
Send a message
Apr 15, 2014 9:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Versus,

You ordered hair from who ( name, email, phone number ? ). Give me the invoice which you got from them. I need check again
We have never sold wigs hair, that mean we have never had wigs hair on our website.
Please tell me clearly. I am worry that someone use our company name to lie to you, or other customers.

Thanks,
Googlehair

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3:51 am EST
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Google gems

Hi ive had several purchases made on my credit card that i have not authorised. I really would like to have this money put back as its quite a decent amount and i have no idea how this happened as i dont know who you are.
Amanda gyoles
Email [protected]@dodo.com.au

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8:01 am EST
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Google google chrome unremoveable extensions

Beware! An entity known as "enterprise policy" has the ability to install malware/adware on your google chrome browser, and you cannot remove it evidently, this must be authorized or sanctioned by google, the people we trust to keep our chrome web browsing experience safe after spending hours on the google forums, reviewing hundreds of entries about others doing everything humanly possible to try and remove this extension, i'm throwing in the towel. I whent back to a much earlier date via "system restore" and now i'm back to using internet explorer. Even if you uninstall chrome you can't escape the files that remain, so that whenever you re-install it, the enterprise policy "watchitnoads" is there waiting for you, and you can't disable it. It caused me system crashes, and regular pop-ups and attempts to divert my browsing to ad sites why is this allowed! I couldn't believe how many frustrated people there were on the google forum because of this issue. I'm done with chrome. I hate being "hijacked."

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Update by hgstar
Mar 03, 2014 6:17 pm EST

I have researched this issue about the Chrome "enterprise policy" extension that you cannot remove, and it is something Google facilitates. I would even like to add this additional information, giving more detail about the problem I am complaining about, taken from: http://malwaretips.com/blogs/installed-enterprise-policy-removal/ (read more about this issue at the mentioned site)"If you are seeing pop-up ads with Google Chrome, and in your extension list there is an extension with the “Installed by enterprise policy” text, then your browser is infected with an adware program. The “Installed by enterprise policy” was created by Google to help the developers, however cyber criminals are using this type of policy to install malicious extension onto Google Chrome. The reason why they are doing this is that because the “Installed by enterprise policy” extensions are managed and cannot be removed or disabled via Chrome’s Extensions page."

Update by hgstar
Feb 22, 2014 1:25 pm EST

I am the Regional Sales Director of Builders Club, and the one who wrote the complaint about Google allowing extensions in the Chrome browser that you can't get rid of. This is NOT a complaint about my company, Builders Club Construction. Sorry for the confusion :).

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kdstokes
Everett, US
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Mar 02, 2014 10:08 pm EST

They have deduced $10.87 for the last two months without authorization. I have tried to connect them but the never respond back. Now I have gotten the fraud department of my bank involved.

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10:41 pm EST
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Google unaable to access my email a/c no matter how I have tried many times

Dear Sir,
For many days I was unable to open my Hotmail address however hard I have tried. It was blocked by Hotmail
for security reasons which I am very grateful as my email a/c has been horrendously hacked. Kindly help me to open my Hotmail a/c as I am waiting many emails for my very urgent actions. My personal particulars are :

Lo Lock @ Lo Loke Yee
Born in October-04-1937
Email Address: [protected]@hotmail.com
Block 110 05#96 Aljunied Crescent Singapore 380110
Republic of Singapore
Telephone no : [protected]

Your kind & urgent attention is profoundly apprcieated

Best regards

Lo

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1:52 am EST
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Google up front pyment for transfer/delivery/ transfer

Google Winnings -450 000.GBP. When I informed Mr Smith McNeil that I require my non Residential tax payment back, he got a Mr Harrison Cole an accountant who informed us that an account for the winnings had been opened, (document included). The payments to enable me to transfer this cost me a fortune, but they were not done with me yet. Eventually the funds was transferred upon payment of the conversion fee to South Africa Rand, and was then blocked due to the fact that I could not pay the 9000GBP for the taxation on the money. Then a delivery fiasco with a Lawyer Mr Williams Johnson D.A. who rip me off with 14 000GBP, and still no acceptance of the funds. I have tried to get the information for the delivery (but get still up to date could not get it form either gentle man)
The so called briefcase was recall to the London, when I filed a report with the police about money laundry (Currently investigated) slow progress. As the last agent Mr John Burutu informed me the Reserve Banks Lab required the cleaning liquid to clean the funds. That is when the funds was recalled, end of delivery debacle and still no relief of my financial burden. Mr Williams acording to Mr Harrison Cole left the UK shortly afterwards for the IS. Do not want to face the wrap.

Mr Harrison informed me in December 2012, that we need to obtain an affidavit to transfer the funds to my account, it was done, a mistake I picked up on the on the transfer document was my account number and digit was omitted.
I informed Mr Harrison Cole the accountant and he informed me it can be re-directed (3day period) for the cost of $5700USD.
This was not the case 10 000GBP later and they still required 487GBP before it can be finalized. I do not have another dime to pay again. as I was forced to pay the upforn taxation before the transfer was done by their transfer department. Mrs Helena Gulit, has in the meantime broke communication as I have reported the upfront taxation. ( I was informed that this is not the way the HMRC operate)
Please I don't know where else to turn for assistance. I know I was ignorant to continue, with this, but I have lost close to 40 000GBp already, to obtain the funds. Mr Harrison Cole is an accountant at 25 Gresham Street, email: harrisoncole.lloydsgroup.gmail.com He refuse to communicate or answer my mails as he is only interested in the 487GBP required for the verification of the document, to enable the transfer to go through.

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Deborah Dagnan
Pinson, US
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Feb 21, 2014 6:32 pm EST
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I am being charged and I dont know anything about this. I don't know where it is coming from and have not been able to find anyone who can help me . Have canceled credit card and had to order new one but even credit company can not give me any info or phone # for this charge.

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anita robinson
garland, US
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Feb 15, 2014 9:15 pm EST

Add that to my that $39 back to card

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2:23 pm EST
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Google charges on my debit card

I downloaded 2 free games clash of the Titans and farm animals when I make a purchase but since I seen Google Midas E CA it shows the charge of 1.22 quite a few times and I have not made a charge of 6.13 3 imes and it does ot show on my Phone. I downloaded the clash of the Titans and this was supposed to be free. On the 23rd the 1.22 comes up 2 timesn and before I was charged 6.13 three times. I would like an answer. Thank you. And I also would like to see on my cell the conformation of my supposed purchase.

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Karen Robinson
US
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Feb 17, 2014 9:06 am EST

I purchased on Candy Crush a additional moves that cost $1.99 each
this company charged me $121.88 came out of my account

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2:32 am EST
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Google No Salary At all

Yes, every negative feedback about ItpeopleGulf over here is all true, they do offer you jobs, but when it comes to payment, they are least bothered, i had suffered 3 months, Dubai is an expensive City, without money you cant survive, I was there during the ramzan time, i used to start my fasting only with water and end my fasting with just a peice of date and water and at dinner time only 1 Dhs mango juice,
I alwez requested, pleaded infact begged for my payment but they were too ignorant and blamed on Wipro who was another middle man in the contract,
I was lucky my landlord was good enough to let me stay without paying as he already knew my condition,
All i had was the money i bought from my saving in the begining which was all spent, i had borrowed from my friends, god bless them,
There was so many mail chains requesting for my salary, but Itpeoplegulf and Wipro were least bothered, even the escalation never worked, all they gave is false commitments.
Later i was left with no choice but to register a case with free zone authorities, they sent 2 warning to pay my dues, but nobody cared,
I was advised by freezone authorities (Mr.Omar Sheikh) to register a case in Dubai court Bur Dubai from which i will be able to cancel my VIsa and go back home,
I couldnt fight the case i had no money to spent on travelling to court every now and then, paying for the paper works,
The worst part is i was not the only one, there were others who were suffering the salary issues, even they had case registered against them in Dubai Court (Lawyer Name : Majed Khan),

The regional Manager M.A Khan, HR Team- Murali, Prakash and the PRO - satish all are involved in the scam
From Wipro - Rajesh Seetharaman.

My advice, dont even think of joining ITpeopleGulf ever in your life, ..stay jobless but dont join them,
Do not trust Wipro, as they were also involved in all this.

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8:00 pm EST
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Google cannot share contacts to less than 400 users

I am writing for my dissatisfaction with a Google Apps, Shared contacts for Gmail, http://www.gmailsharedcontacts.com/index.html. Since free edition seems good and suit our needs after testing, so we paid€500.00 EUR for unlimited license on 20 Dec 2013 via Paypal

Under our situation, we have nearly 20 contact groups, some groups with more than 50 contacts, and each group share to 388 users.

Firstly, we invite the Google group (e.g. CB-Staff) to get the shared contact groups, no one can get these.
Secondly, and the most importantly, even we invite each user, many users cannot get the shared contacts after sync successfully.

I’ve created the tickets #2026 (24 Dec) and #2058 (2 Jan) to support team member Amandline via [protected]@googleappsec.zendesk.com . Even she said the program is corrected on Jan 2 14:40, but many users still cannot get the shared contacts (I’ve unshared all invited users for all groups, added and sync again!). And on Jan 13, she gave me another version of application, https://chrome.google.com/webstore/detail/shared-contacts-for-gmail/mbfapdghdacnmfajnmikblekeoopfgll. But finally, even I follow the steps she said, the program cannot be installed properly. If I force to install it, my paid edition changes to free edition license, cannot get the contact groups to share in the interface, and even worse, the version number is v2.0 – April 2013 (it is old version number!). For this, I sent the replies on Jan 14 that the “new” version does not work. Till now, the application is still not work.

For this, I sent a complaint letter to Econsulting, [protected]@econsulting.fr, the company of this application and ask for refunds, dated 8th Jan, but I do not get any replies from Econsulting till now.

All these problems lasted for 4 weeks long, all users cannot send emails without shared contacts. We were deceived into believing that the support team could help us, but now we feel the support team fudges our issues by giving useless solutions.
Give back my €500.00 EUR.

Andy Chan

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2:23 am EST
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Google shared contacts for gmail does not work

I am writing for my dissatisfaction with a Google Apps, Shared contacts for Gmail, http://www.gmailsharedcontacts.com/index.html. Since free edition seems good and suit our needs after testing, so we paid€500.00 EUR for unlimited license on 20 Dec 2013 via Paypal (Paypal transaction ID: 1D211814DC295954N).

Under our situation, we have nearly 20 contact groups, some groups with more than 50 contacts, and each group share to 388 users.

Firstly, we invite the Google group (e.g. CB-Staff) to get the shared contact groups, no one can get these.
Secondly, and the most importantly, even we invite each user, many users cannot get the shared contacts after sync successfully.

I’ve created the tickets #2026 (24 Dec) and #2058 (2 Jan) to support team member Amandline via [protected]@googleappsec.zendesk.com . Even she said the program is corrected on Jan 2 14:40, but many users still cannot get the shared contacts (I’ve unshared all invited users for all groups, added and sync again!). And on Jan 13, she gave me another version of application, https://chrome.google.com/webstore/detail/shared-contacts-for-gmail/mbfapdghdacnmfajnmikblekeoopfgll. But finally, even I follow the steps she said, the program cannot be installed properly. If I force to install it, my paid edition changes to free edition license, cannot get the contact groups to share in the interface, and even worse, the version number is v2.0 – April 2013 (it is old version number!). For this, I sent the replies on Jan 14 that the “new” version does not work. Till now, the application is still not work.

For this, I sent a complaint letter to Econsulting, [protected]@econsulting.fr, the company of this application and ask for refunds, dated 8th Jan, but I do not get any replies from Econsulting till now.

All these problems lasted for 4 weeks long, all users cannot send emails without shared contacts. We were deceived into believing that the support team could help us, but now we feel the support team fudges our issues by giving useless solutions.
Give back my €500.00 EUR.

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7:06 am EST
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Google defective - cannot return

I ordered four tablets as christmas gifts for my grandchildren. Once the gifts were opened, one was defective. I contacted customer support via email on 12/26/13 and did not receive a reply for 48+ hours. Then they told me to located my order number and contact them again which I did (more than once). Finally, on 1/4/14, I received an email telling me that all returns had to be made within 7 days of purchase and I could not return the item. Their return item is unacceptable when it comes th holiday gifts. I suppose I should have been less enthusiastic about the price and more thorough in reviewing their shipping and return policies. I also relied on the "Google Guarantee" which I now realize only guarantees imported merchandies to be authentic. DO NOT recommend this site to any e shoppers. Wish there was some recourse for the return

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TammyWelch
Haysville, US
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Jan 30, 2014 12:18 pm EST

I to am having the SAME PROBLEM only they gave me the same excuse they and then they gave me the wrong manufacturers number and website for the product so that I could try and directly deal with the manufacturer. I am so upset because this tablet was also a Christmas present for my daughter and now she has been let down. I feel completely cheated. And I have bought other items on that site and now I won't ever again because they have not just let me down they let down my children. Our issues with the tablet was the chargers the tablet never recognized that it was plugged in. The tablet became nothing more than a paper weight :(

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Allison P.
US
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Jan 21, 2014 7:02 pm EST

I had the same issue as you did. I bought a zeepad for one of my children for Christmas. It worked for one week and then the screen just completely froze. I contacted Nomorerack right away and asked for an exchange, not a return. I was told that I had gone past the 7 day return policy and they were sorry but there was nothing that could be done for me. I responded to say that I didn't want to return it but just exchange it as I believe I had a faulty product. Again, I was told they could not help me. This is so disappointing when the product was new, ordered as a Christmas gift and my 7 year old is just crushed. It is a complete waste of money and I definitely learned my lesson and will not buy from this website again.

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No More Rack CS
US
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Jan 06, 2014 2:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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2:21 pm EST
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Google unauthorized charges

i have been charged unauthorized charges as follows [protected], [protected].[protected] 3.[protected] 3.[protected] 1.[protected] 3.20 12=12=13 another 3.[protected].[protected].69 these are all unauthorized and i have no idea what or where this is from i dont want any more taken out and i want this put back into my account i live on a very small widows pension and i do not think this is right let me know what is going to be done my email is [protected]@yahoo.com ASAP

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Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Google won’t fix my student trial issue – stuck with no solution was posted on Jun 16, 2025. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 1505 reviews. Google has resolved 257 complaints.
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  1. Google Contacts

  2. Google phone numbers
    +1 (650) 330-0100
    +1 (650) 330-0100
    Click up if you have successfully reached Google by calling +1 (650) 330-0100 phone number 0 0 users reported that they have successfully reached Google by calling +1 (650) 330-0100 phone number Click down if you have unsuccessfully reached Google by calling +1 (650) 330-0100 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (650) 330-0100 phone number
    +1 (650) 623-4000
    +1 (650) 623-4000
    Click up if you have successfully reached Google by calling +1 (650) 623-4000 phone number 0 0 users reported that they have successfully reached Google by calling +1 (650) 623-4000 phone number Click down if you have unsuccessfully reached Google by calling +1 (650) 623-4000 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (650) 623-4000 phone number
    +1 (650) 490-4916
    +1 (650) 490-4916
    Click up if you have successfully reached Google by calling +1 (650) 490-4916 phone number 1 1 users reported that they have successfully reached Google by calling +1 (650) 490-4916 phone number Click down if you have unsuccessfully reached Google by calling +1 (650) 490-4916 phone number 2 2 users reported that they have UNsuccessfully reached Google by calling +1 (650) 490-4916 phone number
    +1 (650) 253-0000
    +1 (650) 253-0000
    Click up if you have successfully reached Google by calling +1 (650) 253-0000 phone number 0 0 users reported that they have successfully reached Google by calling +1 (650) 253-0000 phone number Click down if you have unsuccessfully reached Google by calling +1 (650) 253-0000 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (650) 253-0000 phone number
    +1 (941) 607-0688
    +1 (941) 607-0688
    Click up if you have successfully reached Google by calling +1 (941) 607-0688 phone number 0 0 users reported that they have successfully reached Google by calling +1 (941) 607-0688 phone number Click down if you have unsuccessfully reached Google by calling +1 (941) 607-0688 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (941) 607-0688 phone number
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  3. Google address
    1600 Amphitheatre Pkwy, Mountain View, California, 94043-1351, United States
  4. Google social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2025
  6. View all Google contacts
Google Category
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