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Maytag Front-load Washing Machine / all I want for christmas is a working washing machine!

1 553 benson roadBenton Harbor, MI, United States
Contact information:

A copy of email I sent to ABC,

Dear ABC, I am hoping you can help me with a problem. My Maytag Frontloading washer was purchased in Feb of 2006, broke down Oct. 13th 2007 (for the 2nd time) while I was washing a load of clothes. I called the maytag repair man who came out on Oct. 29th. My clothes at this point had been stuck in the washer for 2 weeks. He tells me he has to order parts and they won't be in till Nov. 30th, because they are on national back order. He also can't get the door open, it's broken locked shut with my clothes inside.

I have been going to the laundry mat for 6 weeks, and I had to purchase new clothes.

I have e-mailed and spoken to maytag several times, they are always sorry but have no answers!

We paid 1200.00 for this washing machine that is clearly a lemon. (I told them I had a Sears Kenmore that lasted 14 years without a problem) This is the 2nd break down. They sent us a recall part because they were causing fires, and now I can't get the parts to get the washer fixed. NATIONAL BACKORDER!!! because everyone washer is probably having the same problem!

I started calling them on Dec 1st 07, because the part is not here, and they treated me with sarcasm saying why did I wait so long to call, I said "because you said the part wouldn't be here till Nov 30th and its still not here! I demanded a new washer, because this one is clearly never getting fixed! They said NO. I got sarcastic and asked if they are going to replace my clothes that have been sitting rotting in my washer for 7 weeks, they said, NO call your homeowners insurance!

I have been patiently waiting for this part, but the waiting is over! I need help! I don't know what you can do for me, but anything is appreciated. I think a $1,200 washing machine should last longer than 1 year 8mo. and breaking down 2 times! All I want for Christmas is a working washing machine!


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