Oral-B’s earns a 1.4-star rating from 0 reviews and 9 complaints, showing that the majority of dental hygiene enthusiasts are dissatisfied with oral care products.
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Oral pro 3 plus service centre Ref IT-braun-13516927.
I contacted oral b through online form 10/2/25 as my oral b pro 3 3500 purchased 5/11/22 was not holding its charge. I had an extended warranty until 9/11/25 I provided confirmation of warranty and receipt through the online form. I received an email from customer relations Sandhra on 11/2/15 pretty much asking for the same confirmation that I’d already...
Read full review of Oral-B30 Day Risk Free Trial
I'm extremely angry with this company because they are deliberately misleading customers!
Their packaging promotes a 30 Day Risk Free Trial is on offer with this product (Oral-B Vitality Pro Electric Toothbrush).
However, they do not make it clear that:
1. They do not support the customer with the return of this product whatsoever.
2. Expect the customer to completely arrange and fund the return themselves without any assistance.
I have registered the product on their website and have included my contact details and am within the 30 days period.
Desired outcome: I expect Oral-B to honour their offer in full.
Electric toothbrush
I bought an electric Oral B toothbrush in May from Savers in Beverley, East Yorkshire. The first I took back in a matter of days as once it was fully charged, it needed re-charging after only 3 or so days. I was given a replacement, and though I have continued with it, the same problem manifests itself.
This shouldn't be happening, and it never did on my previous Oral B toothbrush.
Desired outcome: A replacement or a refund to enable me to buy another Oral B model, even if more expensive. I have been a loyal customer for well over a decade.
Is Oral-B Legit?
Oral-B earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Oralb.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Oralb.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Oralb.com you are considering visiting, which is associated with Oral-B, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with Oral-B is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
Oral-B website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Oralb.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Oral-B has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 9 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Oral-B. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Oral b pro 600 special edition
Re: OMBSD-889 Money back Hello, thank you for your reply! I am really sorry that you are waiting for a reply. Unfortunately, the issue has not been resolved yet. I will get in touch with you as soon as I receive a reply from our team. If you have any further questions, please feel free to contact our Oral-B support team. Please always provide your...
Read full review of Oral-BPurchase of an electrical toothbrush
They have a policy of no changing of address at any point of the order.
I made a mistake while ordering and put the wrong shipping address. I immediately noticed and tried to change it. It was not possible by any means. The order was still in process and wasn't shipped yet.
When I reached out they told me to redirect through ups which cost me an additional 50 dollars.
Seems to me that The company is trying to force you to buy a new product if you make a simple mistake.
Desired outcome: I would like to be able to change the shipping address while the order was not shipped yet.
Oral-B electric toothbrush I 07
On August 15th 2023. I tried to purchase:
My code for $80.00 off IO7 failed 2 twice. I received two texts from you and your site wouldn't except code word AUGUST.
Your text 994-62
Oral-B and Crest: VIP Update! ONLY 12 HOURS LEFT! Grab the iO7 or iO7G for $80 OFF with code AUGUST: https://oral-b.attn.tv/l/kGR/NmuZ9
I'm so disappointed.
Please explain what happened.
[protected]
Desired outcome: To honor you texts. I complied with your 12 hour time, in fact I tried to purchase in approximately 3 1/2 hours.
Oral b iO toothbrush
Purchased a 2 pack of oral b iO toothbrushes from Sams website. The white one has a black mold down in the inside. I noticed I was having like an allergic reaction and mucus build up after brushing my teeth. The head itself has been changed twice. When I replaced the head this time there was black mold down in the actual part that the head connects to. The other toothbrush has had no issues.
Desired outcome: Either a refund or replacement.
Disappointing Experience on Oral-B's Website: No Information on Firm Toothbrushes & An Incorrect Location Assumption
I tried out Oral-B's website (oralb.com) to see if they offered any firm manual toothbrushes. Unfortunately, I couldn't seem to find any information on that. Additionally, when I entered my location, I noticed that they assumed I lived in a certain area - but they were dead wrong about that! Overall, I wasn't too impressed with my experience on Oral-B's website and I think I'll be switching back to Colgate.
Sonicare vs Oral-B: My Toothbrush Game-Changing Review
I gotta tell ya, the Oral-B toothbrush ain't all it's cracked up to be. I mean, sure, it looks cool and all, but as soon as any pressure is put on the head, forget about it - that thing won't spin worth a damn! Honestly, I was pretty disappointed with it. But then I took the plunge and got myself a Sonicare, and holy cow, what a difference! This thing is like a power tool for your teeth - really gets in there and gives 'em a good scrubbing. I'm telling you, if you wanna step up your toothbrush game, go with the Sonicare. Trust me on this one.
I LOVE THIS TOOTHBRUSH! I have been looking for years for the old school, slim handled, all bristles even with a normal size head toothbrush, and at last you make it again! Thank you! I do wish that white bristled, not dyed, was an option - could you do a white bristled version?
While I liked the product, because it is helping clear my mouth sores, I really do not like the plastic bottle. It is terribly difficult to open, I ended up having to use pliers. I'm not looking for a refund, just passing on some constructive criticism.
Good afternoon
Unfortunately your oral-b active floss brush heads are resolving/breaking. I had pieces in my mouth this morning and swallowed some of them
Please see attached picture. Not sure what to do!
Thanks and regards from Cincinnati,
My contact data: kuehnel.Cincinnati@gmail.com
T. Kuehnel
Overview of Oral-B complaint handling
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Oral-B Contacts
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Oral-B phone numbers+1 (800) 566-7252+1 (800) 566-7252Click up if you have successfully reached Oral-B by calling +1 (800) 566-7252 phone number 1 1 users reported that they have successfully reached Oral-B by calling +1 (800) 566-7252 phone number Click down if you have unsuccessfully reached Oral-B by calling +1 (800) 566-7252 phone number 0 0 users reported that they have UNsuccessfully reached Oral-B by calling +1 (800) 566-7252 phone number
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Oral-B social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025 - View all Oral-B contacts
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