The complaint has been investigated and
resolved to the customer's satisfaction
Maytag Neptune Mah4000aww Front Load Washerno spin due to 12002535 wax motor failure

I have a Maytag Neptune MAH4000AWW front loader and the washer quit spinning the clothes. When the cycle was over the clothes were still very wet. In addition, the door locked light on my machine would not come on. After researching this failure I discovered that there were a lot of Neptune owners that had the same failure and that there was a class action law suit against Maytag for this and other problems on this machine. I fixed my machine by purchasing an R11 & Q6 + 12002535 wax motor repair kit from I would like to get the word out to all owners to replace this door latch wax motor before it fails if you have the following Neptune models: 2000 Stackers, MAH3000, MAH4000 and MAH5500A series machines. If the wax motor is replaced before your wax motor fails then your control board will not suffer the damage others have.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.