Lowe's
reviews and complaints

Hello,
I received an email yesterday saying that I had been approved for a credit card under another first name and I have never applied for one. They are asking me to call [protected] to activate and I would like to know if this is a scam or not. thank you, marchambault

I ordered a dishwasher on-line from Lowes just before Christmas of 2008. It was to be delivered in about 7-10 business days. After 2 weeks went by and no dishwasher, I called to inquire. I was told it was being shipped that day and I should have it within the next 24 hours. 2 days later I still had no dishwasher, so I called again. After repeating this multiple times, they figured out that there was an error with the way the on-line system processed the order. I was credited for the charge, rebilled the same amount, and given a different dishwasher that was in stock. They put me down for delivery, but not installation (as I requested), so I then had to find someone who could install it for me.

Here we are a year later and the dishwasher that I never received is still showing on my account as being shipped to my house. I found this out because I was trying to order a garbage disposal on-line and was declined the ability to purchase it on my Lowes card because my payment was 12 days late (apparently grace periods are a thing of the past). When I called to inquire about the issue, I spent close to an hour on the phone (between hold and dealing with someone who didn't have a clue what he was doing), and was eventually disconnected while on hold. I e-mailed their customer service department about the situation and was told I would need to call and speak directly to customer service. I told them I tried that. I'm DONE with Lowes!

We purchased a washer and dryer combo from Lowes. We were told that it would be delivered the next day. The following morning the delivery driver called for directions. We informed him to call before he arrived. When they didn't arrive between the 2PM-4PM time slot we called Lowes only to be informed that the driver had been to the house, knocked on the door and left a tag. We told the store manager that we were home waiting for the call. He rudely explained that the driver did what he was told to do and since we didn't answer the door, he left. We were then told that we may get the delivery the next day or maybe not for another three days. The store manager was very rude the entire conversation. When we realized that we may not get the washer/dryer for days and the manger would not set a new appointment we told him that we would just go to another store and purchase a washer and dryer and then get our refund from Lowes...his comment, "do what you have to, I don't care." We went this evening and purchased a better washer and dryer from Nebraska Furniture Mart for a lower price. When we went back to Lowe's to get a refund...no apology and the manager was just as rude as he was on the phone. Because of their attitude we will no longer purchase any item from Lowes. We have a Home Depot down the street and too many other stores to shop from and refused to be treated so badly.

I am highly offended by all this Spanish in lowe's! not only do they have Spanish written all over the store, the employees can't speaking English! It's like walking into Mexico, doesn't Lowe's have any pride in their store and their country anymore? Hire Americans that can speak English and take down all the Spanish in the store! I will not be shopping at Lowe's anymore until the Spanish is gone and they can hire people that speak English.
Lowe's is just another typical store that is selling out their country and the American people for a dollar I encourage all Americans to not shop at this store any more. If Lowe's feels the need to cater to the Spanish people or people who speak Spanish language that's great, but do it in Mexico or other countries where the language is Spanish, the designated language for the United States is English keep it that way! may God bless America and the American people!

Lowes sold me carpet and install. They demanded that I buy an amount of carpet that they determined that I needed. I did not agree that I needed so much (with 22% waste) and asked to be shown how they intended to use the carpet requiring the higher amount.
They refused and refused to install unless I agreed to purchase the higher amount of carpet that they said I needed. So I had no choice but to agree.
They said that this was something that was industry standard and required by law.

when the delivery men brought my refrigerator, they didn't remove a couple screws and they damaged my kitchen floor. well accidents happen. that was in oct/09. i was suppose to get a check when i settled in 7 days. this was around thanksgiving. no check, when i called they said i needed to send the release paper again, i did immediately, the lady said i should have the check in about 5 days. 2 more wks roll around no check. i am fed up. no one ever backs up what they say. what happened to a company's word is their bond.

I purchased a waterheater at a semi local lowes today like many others I thought the price was worth the trip. After returning home and removing the old water heater I unboxed the new one to find that the top was partially smashed in. I imediatly called the store where I recieved a run around & was told by neil that he would call me back in 10 minutes, 30 minutes later a different manager calls to say at that point there was nothing they could do but that neil would be in touch, several hours later I was finally contacted just to be told that I either was to use the damaged water heater or drive the 35 minutes back to the store where they might exchange it, but was told there would be no comp for my wasted time or gas even though it was damaged by there associates when unloading the truck. I informed neil that if this was how lowes did bussiness that they could kiss my bussiness goodbye. He acted as if he couldn't care less.

I have been reading complaints regarding the Lowe's Credit Card and I feel compelled to add information to the comments I have seen. I opened a Lowe's Credit Card in October of 2009 to take advantage of the six months/12 month no interest offer. After two weeks my card was mysteriously cancelled - no warning, no explanation. When I called the "customer service" number, I was (after a long delay) connected to a man in India. He proceeded to ask me for my account number, social security number, date of birth, address, former addresses, former phone numbers (I am talking addresses that were from 10 years back). I finally hung up the phone because I had idea who I was actually talking to and I have never been interigated in such a manner in my entire life. Since that event, I have been focusing all of my resources to paying off this credit card.

This evening I called the customer service line to find out my balance. Simple question, right? Most cards you can push a number for this information once you have been verified. Not so with Lowe's. I was once again transfered to someone in India and he proceeded to interigate me. He continued asking for all of my private information even after I told him I needed a payoff balance for the account number I had given him. He continued asking for all of my vital information. I hung up the phone.

Six months ago a friend of mine had her bank account and savings account cleaned out after customer service call similar to what I described above (her call was not to Lowe's, and not regarding Lowe's). When her bank traced the unauthorized withdrawals and purchases, they had occurred in India.

So, Heads up everyone. One month and fifteen days into my Lowe's Credit Card experience, I am focused on paying off my balance and I will never shop at Lowe's again. Buyer Beware. Also, buyer beware in regards to how the Lowe's statement is presented. My statement shows two purchases that need to be paid off within six months and 2 purchases that need to be paid off within 12 months. The statement also shows two returns (the six months payoff purchases, but the deduction is taken from the 12 month payoff amount). Are you following me? In other words, the payments I make are paying down the later due date, not the more recent due date. My total will be paid off before six months rolls around, but I feel it is important to let others know that the Lowe's Credit Card offer is deceptive.

My recommendation - do not open a Lowe's Credit Card account. Open a Credit Union account and get line of credit, or a credit card through them. Your interest rate will be lower and they will treat you with respect and honesty.

i purchased a load of lumber and i had a price from another lumber yard to to show that lowe's was higher than the other place...lowe's policy is to meet the price and beat it by ten percent ...i showed the paper to the manager ..he replied that it did not include lumber...i checked with other lowe's places and they all told me that it did apply to lumber ..the man still refused to correct the price..i had the lumber already loaded so i took it at his price..he refused to discuss anything or even to call one of the other places to check...needless to say, i'm not ever buying anythin there again...please tell me if i and all the other places are wrong...i thought lowe's honered their word... thanks, Gary

2017 I got a Lowes Credit card and faithfully have paid it even paying more than minimum needed. Recently I went to Lowes to purchase tile to finish the renovation on my bathroom. To my surprise my account had been closed by the company. The reason according to a letter I received 3 days later was Old credit issues. Why if that was the case why give me a card to begin with? At this point in time I will never ever set foot in a Lowes store and would highly advise others to do so also. Lowes lost a good customer and lots of business with me.

When I got my Capital One Lowes Visa account several years ago, I was offered 5.99% forever. Guaranteed. All was good. In comes GEMoneyBank. I called them to ask if my interest rate would change. I was told they would honor the agreement that Capital One had. Well, I happen to look at the interest rate box this past statement, and it says 9.99%. I looked back, and apparently GEMB took it upon themselves to bump the rate to 9.99%. Upon calling customer service I was told that I was given an option to accept the new rate, or opt out, account would be closed and I could continue to pay the existing balance at 6.99%. (I received no such notice), Otherwise..."Take the new rate or we don't want your business. If we can't squeeze another 3% out of you, its not worth it" What a bunch of dirt bags man! GEMB you suck! Crooks!

My perfectly good check was decline at Lowes, I called the Certegy toll free number while at the checkout counter and went thru the automated system (of course I could not talk to a real person). The system said I had not derogatory concern with my check and the merchant was notified. The girl tried to run the check again with the same results (declined), I called the Certegy Co. again to try to talk with someone to resolve this while people were waiting in line behind me. I paid cash for the $279.00 purchase. THIS COMPANY (CERTEGY) SHOULD HAVE TO PAY FOR THE EMBARASSMENT THEY CAUSE ME (AND MANY OTHERS IT SEEMS) FOR THEIR GOOF UPS. If I could know which merchants use this company, I would never shop at their clients again.
Certegy is a disgrace to their industry.

Dewayne Holmes

Monday 11/9/09 at 3pm i went to lowes to get some paint from lowes. The store was completly dead yet there were like 5 employees behind the customer service counter conversating. Aftere about 20 minutes i had picked out my colors NOT 1 person asked me if i needed help. So, i stood at the desk for about 15 minutes and the girls behind the customer service desk practically watched me wait, and the customer service desk is about 10 feet away from the paint counter. Finially, i went over and asked for some assistance and this girl called someone from the back to come mix the paint. A few minutes later he came out and was incredibly rude n was rushing, i totally regret not looking at his name tag! So i figured they were short on staff for the paint counter n left upset. THEN!... about 530 pm i went back to get some extra paint rollers and some tinted oil based primer. stood at the counter for 20 minutes ...literally. The same girls were working behind the customer service counter so i asked them if they could get someone to help me (clearly they were still just standing there conversating doing nothing productive). She said some one will be right out. 10 minutes later... the SAME GIRL said are you waiting for some one and i said yes im still waiteg for someone to help me. I honestly don't even know why i stayed there i should have jst left. So finally someone came out and helped me and had to call someone on his cell phone to ask them how to tint the primer and do everything else. Im not the type to complain, infact ive had some preety bad service experiences and this is the first time i have ever felt the need to complain. It was the most unbelievably terrible service i have EVER seen in my life i am embarrased for who ever runs that store. I just would like them to know how bad there staff is and you should probably do some reevaluating!

I hate Lowes! I am determined to prevent others from shopping at this company. Over the summer, my step-father was fired from Lowes in order to make way for an inexperienced, idiot to replace him. Now my mother and stepfather, like others across the US, are working harder than ever trying to make ends meet. They cry and worry over their daily life; whether or not they will be able to pay their bills. They no longer have health insurance because Lowes are a bunch of corporate jerks who do not really care about their employees. Eventually this company will suffer since many of the qualified and hardworking people were fired and laid off. So, if anyone reads this, consider that my step-father was not the only one. The Lowes he worked for on Broad St. in Richmond, VA did this to many others because they do not want to pay for experienced employees pensions or match their stock options, or god forbid, give them health insurance. Do not shop at Lowes! They are just another corporate giant who puts small stores out of business and finds ways to fire people when the economy takes a turn for the worse and prevents some selfish CEO from living the high life. I hate Lowe's and I wish it would go out of business, so please don't shop there. This corporation does not really care about you!

I am extremely upset with the fact that my credit limit was lowered from $2500.00 to $1470.00 in less than 24 hours and without any notification or justification. I looked at my account online on Friday, November 6th and had over $1000.00 left to utilize. Went to make a $200.00 purchase on Saturday, November 7th and the card declined. I called to the credit service number and was told that the bank decided to lower ALL consumer credit card limits and that a letter will be sent in the mail explaining why. As I stated to the lady on the other line, my account has always been paid on time and have never gone into default. My account has ALWAYS been in good standing and it is unacceptable that my limit was lower due to the economy. I would understand if I had not been making payments on my account or if my account payments had been late on a continual basis, but that is not the case. I have done everything necessary to keep my account in good standing yet I’m being penalized with no explanation as to why. This is not only ridiculous, but completely unacceptable. I expect some answers and have not received any. If I would have ever thought this would have happened I would have NEVER reopened my consumer credit card with Lowe’s, but rather would have opened an account at Home Depot or another store. I cannot believe the complete disregard to your customers and the lack on communication. I DO EXPECT A RESPONSE WITH SOME ANSWERS! And you can believe I will be posting this on the internet for other consumers to be aware of the games that are being played.

Ordered my elderly disabled father who is a Vietnam Veteran a special order shade on 6/27/09.
As of Novemeber 3rd 09. He has not recieved the 318.46 special order or a refund. I have been into the store and spoke with several managers, and called the coperate office twice. I was told a refund on my fathers closed checking account would be credited. (doesn't make sense) After explaining that the account was closed the manager at lowes insisted that the money would indeed be at the bank . My father and I went to the bank and spoke with the bank manager almost daily. two weeks passed and no credit or special order. spoke with Lowes again this am and was told by the manager "we did our part"
Well if a customer without merchandise or a refund is "doing our part" Then Lowes did a great job of screwing an elderly man. Lowes Sucks!

I parked my car around 7 o'clock in the morning and i came back to pick up my car back around 1 o'clock in afternoon. however my car was gone. I tried to look for the notice sticker or signs around the parking lot. but i could not find any signs of my car. therefore I went inside to the lowes and asked about the car. They said they called the towing service and took the car away without noticing me. There was no notice sticker nor call from them. I even left my phone number and name front of the car. I paid $130 to get my car back.

We can not see the warning sign around the parking lot easily. Therefore I am trying to tell to those workers who works in building structures or people who needs to buy some stuff. I recommand to go to the Home depot. Because Lowes can tow your car away if you are not showing up about 4 hours. I am so disappointed. They got better customer services also we can see the parking warning signs easier than lowes. Lowes is so cheap that they will tow your car away without call or notice tag if you park your car for a while.

Also Lowes is not really helpful to us. If our car broke down front of the Lowes, we can not park the car. Beacuse they will tow your car without noticing even if your car is broke. I truely recommand not to use lowes. They are so cheap and not helpful to us.

We purchased the Harbor Breeze 52" Halston II Aged Bronze Ceiling Fan at the end of January in 2009. IT WAS GREAT! Until... last month (Sept. 2009) the ceiling fan suddenly started to spin in the opposite direction. I was sitting on the foot of the bed and I heard a whirling noise, looked up, saw the fan come to a complete stop and then start turning in the other direction. We found the reset switch and that appeared to have resolved the issue, as far as the spinning was concerned. But the fan became loud. Very loud. And, it just wasn't working the way it use to. Now, its making the sound of a washing machine in the distance, a humming annoying sound. So, I thought I'd turn it off, give it a break, and suddenly noticed only one speed works now!

I would get more gratification from an oscillating fan. This is just ridiculous, fans should not expire in under a year! They are too much of a pain to install! And now, I have to take time out of my day to remedy poor quality when it was actually purchased at a mid grade price. And, whats really disgusting is how many people have had a similar issue. These products should be recalled. There appears to be no accountability!