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Defy Appliances / Defy South Africa
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Defy Appliances / Defy South Africa Reviews 362

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2:45 am EDT
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Defy Appliances / Defy South Africa Poor quality

I bought a 14kg auto washing machine end of November. From the beginning it was making a noise. Beginning of February i went back to Bradlows and they logged a service with Defy. After n month the tech showed up and telling me they going the replace the motor and shocks. After not even a week the machine started again and Defy replaced it on Wednesday 03/04/2024. Using it the first time on Thursday 04/04/2024 it keep giving a error E6 that is supposed to be the lid that's open and stopped spinning. Went back to the retailer this morning 05/04/2024, only to be told by Defy, that they first going to get a tech out here before giving the retailer a credit in order for me to buy a new machine.

Recommendation: STAY AWAY FROM DEFY

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Defy Appliances / Defy South Africa Complaints 361

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7:54 am EDT
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Defy Appliances / Defy South Africa Defy Dlt165 8kg

The defy washing machine was repaired at not sucessfull ..The tec said it was faulty wire on the board and opened it up and repaired it..

The following time the tec came back with new board

15 quick wash does not function stops in mid wash and wont perform washes
Play button flashes ,washing wont wash ..

I keep having to reset my washer to wash ..i have vids of the board errors !

Sometomes wont spin and suxs the water out
Lets water in when it not susposef to
E1
E3
Play button flashes

So dont ask me how a 3rd repair will fix the same problem of same nature that 1st two repairs could not fix under warrenty ..

Even thou the 6 month s return cpa is up i will now have 4299 c as pensioner

Very dispointed

S j Rich kzn durban

Claimed loss: 4299

Desired outcome: Money back please... i cannot affored to waste money

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Update by Parrot Africa
Sep 06, 2024 8:01 am EDT

Had repairs done twice to the unit and both repairs were not all sucessfull ..

The tec said it was lose wire and repaired it.
Same errors kept occurnce ..the unit play button flashes

The washing machine stop in mid wash and wont draim or spin sometimes

The washer is 9 months old and still under warrenty and if 2 repairs cannot fix and dont ask me if defy thinks 3rd repair will reslove my problems ..

The board was replaced and it points that washer is dud and that defy should return my money or replace with brand new item

I may as well not bought a brand new washer .

Fed up and ready social media my woes

After all not even had 1 year birth day yet !

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3:11 pm EDT

Defy Appliances / Defy South Africa Rasty plats and the black colour is moving away to be grey now

Hi team

I would like to report a complain regarding the electronic stove i have bought via an account which am paying every month on time in OK Furniture in Butterwort Eastern Cape in December 2023 and it was delivered end January 2024 or early February 2024.. But now the stove is not in good condition at all the plants looks old plants they are rasty now all 4 plants, black is moving away day by day losing it's color to grey now. Please assist regret this matter as soon as possible

They OK FURNITURE promised to send inspector which he did came today and he only state that the course "it is the water that is coming inside the pots when we are cooking" that is what he is stating that more. Which I do not understand i have bought the same brand back in 2015 but the plats and black colour never changed why now? I have trusted defy and believed that it is true to its name but now seems like this stove was made out of cheap materials

Desired outcome: Change the plats or change the whole stove

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1:36 pm EDT
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Defy Appliances / Defy South Africa Repair Services for a front load washing machineJob No: 1995030

I am writing to express my disappointment with the repair services for my Defy 6kg front load washing machine (grey), purchased on August 3, 2022, from the Bloemfontein Makro store (Invoice No. 728). The appliance is still under warranty.

I contacted Defy customer service on June 27, 2024, and a job card was created with Job No. 1995030. On July 2, 2024, a technician named Peet assessed the machine and noted that parts might need to be ordered. However, I have not received any further communication from either the technician or customer service since that visit.

Despite my numerous attempts to follow up, I have only been told that the matter is "escalated." I would like clarification on what this means and request regular updates regarding the status of my repair. If there are further delays, please provide timelines.

Desired outcome: I kindly ask that this situation be resolved promptly with effective communication, and that my job card receives immediate attention.

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Is Defy Appliances / Defy South Africa Legit?

Defy Appliances / Defy South Africa earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Defy Appliances / Defy South Africa to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Defy Appliances / Defy South Africa is known for their high standards and safety. If you're thinking about dealing with Defy Appliances / Defy South Africa, it's wise to check how they handle complaints.

We found clear and detailed contact information for Defy Appliances / Defy South Africa. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Defy.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Defy.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Defy Appliances / Defy South Africa as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

However ComplaintsBoard has detected that:

  • While Defy Appliances / Defy South Africa has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 361 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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11:52 pm EDT
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Defy Appliances / Defy South Africa Defy fridge terrible sound

Bought my fridge last year June it had a terrible sound reported it they did not fix it it was also freezing on top they only fixed that

They sound keeps on getting worse called them again this year in march the technician only tired the fridge with cable ties sound is not bearable called again technician come after a week yo change motor sound became worse it's on going I can't even sleep cause it's irritating me it's loud note by my family has the same fridge and it doesn't make a sound at all.

Desired outcome: I want them to replace the fridge cause I really can't take it anymore I can't sleep cause of the noise it makes.

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4:37 am EDT
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In June 2022 I bought a new front loader from Game Paarl and took out additional insurance. Within the first year of using the product, water started leaking from the bottom of the machine. I took it back to the store and was sent back being told a technician from Defy will come out to inspect and fix the issue. The technician came out and asked me for a...

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8:38 am EDT

Defy Appliances / Defy South Africa Defy 14 KG Top Loader Manhattan G DTL 160

My washing machine is not working bought it June 2023 at Game can I get assistance , when you switch in it stays on however the is no sound coming no washing its just quite only

barcode number : [protected]

article number : 82357

sales order : [protected]

Funeka Myaka contact details [protected]

address 77/10th avenue skeleton road ennerdale 1830

Desired outcome: would like an electrician to be appointed and come attend the washing machine because i can do my washing

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3:30 am EST

Defy Appliances / Defy South Africa Faulty dishwasher

Bought Defy 15 Place Atlantis CornerWash Dishwasher - Inox Silver - A+++ (DDW366) off Takealot, delivered 05 December 2023 with no visible defects, but upon use we realised that the dishwasher does not heat water on any setting.

Contacted Defy 22 December 2023 to report problem. Technician did inspection of machine on 08 January 2024. He confirmed that the dishwasher is correctly connected but does not heat water, and the door is skew, i.e. dishwasher is faulty out-of-box. The technician logged a report. He advised me that I will hear back from Defy within three days. I never heard back from them.

7 phone calls and 6 emails later, including three promises to "escalate" my query, none of my emails were responded to, and I am yet to speak to a manager/supervisor. I emailed the invoice as requested by one of the call centre agents, but the dishwasher that is still under warranty cannot be used and has not been replaced.

Claimed loss: R7999.00R8099.00 if including delivery cost

Desired outcome: Replace dishwasher with same model as per manufacturer warranty within one week.

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5:09 am EST
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Defy Appliances / Defy South Africa Washing machine

Am mapelo shai. I buy washing machine 3 months ago from wajid cut price randfontein. It gives me problem for spinning. Spinning is not right. I am staing at adress (tv 1208 holomisa bekkersdal.) my washing machine serial number is [protected]. Plz fix that machine for me. Becoz I am trusted customer of defy. I always trust on defy things. My phone number is [protected]. Other number is. [protected]. Plz as soon as possible

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8:27 am EST
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Defy Appliances / Defy South Africa Defy microwave - rust problem

Good day,

I have attached photos of a Defy microwave purchased some 4 years ago.

The microwave works perfectly but it has rusted inside. Surely this is not standard practice.

The following is an excerpt regarding rust in a microwave:

"Dangerous

Rust in microwave oven is dangerous because it can cause sparks, fires, explosions, and microwave radiation leakage. Rust can also harm your health if ingested or inhaled. Rust can form due to old age, humidity, or liquid spills. You should not use a microwave with rust inside it, and keep rust away from food."

The microwave is in my kitchen, inside the house. I am concerned that Defy

does not accept responsibility for this and manufactures products that are unsafe.

Desired outcome: Please respond to my concern and confirm 1. whether it is company policy to accept that products can rust inside the oven and that they are dangerous to human health and pose a potential safety hazard and what can be done.

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3:19 pm EST
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On 20-11-2023 I contacted Defy's call center and reported my chest freezer was not working, I spoke to Ms (Mashlato) and she gave me REF NO 1887622 - she told me that the local tech will contact me soon- By 24-11-2023 I was still waiting so I called call center again, and spoke to Ms. (Gomotso) who escalated it By 27-11-27 again I phoned and waited 5...

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7:38 am EST

Defy Appliances / Defy South Africa Defy Slim Line HOB WCP

Good Day

I refer to a complaint which was taken up with Makro Amanzimtoti as I called their offices on the 24th May 2023 and was given the following reference number: 3145951.

I advised them that I purchased a Defy Slim line Solid HOB WCP on the 13/02/2022 and I have noticed the stove plates are starting to form rust which is rather concerning since the purchase was done just over a year ago. The unit is kept in rather good condition and we should not be experiencing such an issue so soon.

I received a call from Makro advising that they cannot assist as the matter must be taken up with Defy directly.

Can your offices kindly assist as a matter of urgency as the service received from Makro is rather poor . I have attached pictures to indicate what the issue is.

Your response will be highly appreciated.

Kind Regards

Marylee Govender

Contact Number :[protected]

Desired outcome: An inspection may be required to determine a solution to the problem.

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9:36 am EST
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MODEL CF 210-HC Serial number [protected] Na aankope op die 19de Junie 2023 by Handy House Furniture het ons waargeneem dat deepfreeze geen castors/wiele het nie. Daar is 'n klag ingedien deur die verkoper. Defy het Henley Defy technician uitgestuur om te kom kyk. Met sy 2de besoek het hy castors saamgebring wat bestel is. En eers maande later die 14de...

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6:30 am EST
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Reference/call out: [protected] - Louw. We have been experiencing problems with this unit for about one year. The freezing compartment does not freeze properly and the red light at the top flickers all the time. There have been various technicians to attend to the problem and they have replaced everything from the control panel to the freezing elements, and...

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4:24 pm EST
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Defy Appliances / Defy South Africa Oven rusted inside

Good day

I baught a Defy Petit Chef in 2018. After a few years I noticed the oven buldge at the bottom panel. And it seemed like rust appearing. Now I see that it has small holes. I cannot think that it is save to use loke this. And Im disappointed that it has broken so fast.

I thaught that Defy stands for quality. And I hope they are willing to replace the oven for me.

Desired outcome: To replace this faulty oven.

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8:59 am EST
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Defy Appliances / Defy South Africa Poor quality product

I brought a complete oven, hob and chimney on 29/11/17.

Build in oven DBO 468, Chimney DCH314 900mm and hob DHD403 at one of your agents in Welkom, Freestate

I do not have of problem with the oven and chimney, but with the hob I have serious problem.

In 2021 I replaced the CPU board at a cost of R4500+, waited 3 months for the part. In 2022 exactly the same, and again in 2023 ( still waiting for part and out of order). Cost of hob to date is +-R20 000 including the original buying total of R5729.

I do not know if it a factory problem but it is unheard of an alliance to last such a short time.

Almost all my appliances is defy and never had such problem.

Please let me know what your respond and solution is.

Kind regards

PS Fick

Desired outcome: Replace with new hob, no charge

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2:03 pm EDT
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Defy Appliances / Defy South Africa Defy 22l fridge freezer w-wir disp mtlc

I bought the above fridge from Macro on 28/09/2023 with invoice number 138. It started freezing outside the deepfreeze part, a day after it was delivered. I immediately phoned Defy customer service and reported the problem. They said they will send out a technician within a weeks time, which they did. The technician told my son that there is something wrong which can't be fixed and that they will replace the fridge within a week or two weeks time. It is now more than a month that we have been waiting for the replacement. No one contacted us and the fridge has since been started to make louder noises. This is very poor service.

Desired outcome: I would like to receive my new replacement fridge asap, but first they have to test the fridge before they deliver it.

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7:30 am EDT
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Defy Appliances / Defy South Africa Washing machine does not work in accordance to set times

We purchased our defy 6kg washing machine in June 2023.

we used the machine and realised that the duration of the cycle was too long. we went to makro to hand in the machine and get a new one. we were told that since 14 days were up, we could not get a new one. the sales person logged a fault and weeks later , a technician came through weeks later and said that there was a fault with the mother board and that t will need replacing.

a few weeks later, he came by and "fixed " the machine. he said that the shortest cycle should be 28 minutes.

we used it another couple of weeks and now it started to take more than an hour again. we complained again. another fault logged.

two weeks later, today, the same technician comes by the house. he does not check anything and says that defy will decide what to do.

the machine was acting up days after we bought it.

the machine was bought from Makro, Nelspuit. the technicians name is Moses

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6:42 am EDT

Defy Appliances / Defy South Africa Dangerous oven flaw

I just moved into a house with a Defy electric oven (slimline 600SE) and all the markings have rubbed off and there are no markings etched into the surface - either a design flaw or an intended way of cutting costs at the expense of user safety. One cannot safely use an oven without those markings as they literally indicate the temperature and settings. This is a very serious safety hazard and I was refused any assistance by Defy to rectify it - told to hire a technician with exorbitant rates to "assess the problem". The problem is blatantly clear and it renders the oven dangerous to use. This is a literal safety concern and Defy is trying to make more money off it!

Desired outcome: Assistance in remarking the front panel to enable safe usage of the oven, as well as an apology for the lack of concern for customer safety.

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5:02 am EDT
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Defy Appliances / Defy South Africa Dlt160 - washing machine

Good Day,

I purchased this Washing Machine on 12 March 2022 +/- 4 months later I phoned for a repair. They needed to replace my motor Ref 163 9024. Then this month Ref: 181 7833 I phoned with the same problem again. Defy Barnard came out and replaced the motor on the 27th of June 2023, on the 28th of June 2023 Ref: 1822305 I phoned again to say the machine is make huge noise no phone call or follow-up was done. I then phoned again on the 30th of June to follow up and they said my job was cancelled as the Washing machine was repaired. I told them it was not repaired and again they said someone would phone me. After receiving no news I phoned again on Monday to follow up to be told the same story again I needed to tell them I did not cancel the job and someone needs to come out. Still, I received no response from anyone. I phoned again on Tuesday 4th July and was told again the job was cancelled the lady then said she would get back to me and send me an email BUT NOW the machine does not work at all and will not TURN. I received a phone call from the same technician @ Defy Barnard to say he will come out on the 5th arrived and said he needs to take the machine away I was not at home and he told my helper he would phone me. After a number of phone calls I eventually got through to Defy Barnard to follow up, then get told his vehicle is full and they will collect the machine today, again no other response was received.

This is the worst service I have ever received and Defy Barnard is the worst of the worst, and for Washing Machine I do not have words did a back street man design and build these machines that cannot even handle a 6kg load washing when it should handle a 14kg washing. I cannot even put 1 x pillow in the machine and it struggles it is a Standard pillow not even a Continental pillow.

Desired outcome: REPLACE THIS MACHINE OR GIVE ME MY MONEY BACK

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7:12 am EDT
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Defy Appliances / Defy South Africa Defy Microwave

My Defy microwave had soon become faulty after initial purchase. We returned it to Game Cresta, where we bought it, and they sent it in for repairs. It was fixed and a few months later it broke again, got repaired and took it home. This is now the fourth time we sent it back because it’s faulty! Game Cresta advised us that by the 4th time we will get a new microwave. It’s going on 3 weeks with Game Cresta telling us that Defy is not getting back to them. Communication between Game Cresta and Defy should surely not affect me as a customer, however, it is.

Desired outcome: Please respond to Game Cresta! Apparently no one is answering them.

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Overview of Defy Appliances / Defy South Africa complaint handling

Defy Appliances / Defy South Africa reviews first appeared on Complaints Board on Jun 19, 2008. The latest review Defy Dlt165 8kg was posted on Sep 6, 2024. The latest complaint 600mm 3 gas burner/ 1plt gas/elec was resolved on Oct 21, 2020. Defy Appliances / Defy South Africa has an average consumer rating of 1 stars from 362 reviews. Defy Appliances / Defy South Africa has resolved 2 complaints.
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  1. Defy Appliances / Defy South Africa Contacts

  2. Defy Appliances / Defy South Africa phone numbers
    +27 314 609 711
    +27 314 609 711
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    Head Office
    +27 861 003 339
    +27 861 003 339
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    Customer Enquiries
  3. Defy Appliances / Defy South Africa emails
  4. Defy Appliances / Defy South Africa address
    135 Teakwood Road, Jacobs, Durban, 4052, South Africa
  5. Defy Appliances / Defy South Africa social media
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    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 09, 2024
Defy Appliances / Defy South Africa Category
Defy Appliances / Defy South Africa is ranked 99 among 368 companies in the Appliances category

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