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Jet Airways / Cockroach on food tray

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I was traveling by jet airways flt no 9W327 on 31st July 2007. There was dead cockroach on the food tray. It was disgusting and nauseating. Incidentally i was traveling business class. I had given my comments in the feedback document on the same day.

There has not been even a courtesy call from Jet Airways on this issue even thought more than 15 days have lapsed from the incident date.

I am not sure whether customer service is upmost on their schedule as their website does not even contain a provision for registering complaints.

vice president
essar steel ltd, india


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A  18th of Sep, 2008 by 
Agree Disagree 0 Votes
I absolutely agree with you. Jet Airways does not have a clue as to what a customer service should be. May be, it is by design that they do not have customer complaint space on their web site. Maybe "Ostrich" or "Panam" or "Eastern (This is US airline) syndrome ??

H Patel, PMP

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Jet Airways Logo Jet Airways
Customer Care Service
Siroya Centre, Sahar Airport Road, Andheri (East)
Mumbai (Maharashtra)
India - 400099
+44 80 8101 1199
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