On Sep 22 2020 I and my girlfriend booked the flight (Booking #[protected]) from Los Angeles to Antalya) via KissAndFly travel agency. On Oct 18, 2020, we received the email from KissAndFly stating that our flight got canceled, therefore we requested a refund for the purchased tickets. ($833)
Since then we got no success. This company irresponsible, on all of your inquiries they will send a basic reply (seems to be autogenerated)
They will tell you that they are working with the airline to coordinate your refund, but in reality, nothing is happening. I'm even questioning if those tickets that were purchased and sent by email were real and not autogenerated by the bot or something. There is no way to validate it with the airline either. Once I contacted the airline they referred me to Kiss And Fly and they said that I should coordinate everything with them. The next logical step was to submit the dispute with the bank, but I can tell now, that Kiss and Fly know about these practices and they will trick everything. So despite the solid proofs you unlikely to get your money back this way. Be aware and don't fall into this trap.
According to the U. S Department of Transportation's refund policy refund timeline is established "If a passenger is owed a refund, an airline, travel agent, or online travel agency must process it within seven business days if the passenger paid by credit card, and 20 business days if the passenger paid by cash or check". Even with this COVID situation, nothing should change and USDOT clearly says that.
IT'S BEEN MORE 5 MONTHS. MY PATIENCE IS OVER!.
Very unethical company. I can't even imagine the people who had an emergency and got into the same situation. No morals at all.
KissAndFly, this review will be posted on every board. This is my last attempt to ask you for a prompt refund. Otherwise, I'll be forced to notify higher authorities in The United States and Europe, and at that point, it will be more about principle and justice, rather than those $ that you took and refuse to give it back!