Ryanair
Reviews and Complaints

I have recently tried to cancel a flight- this process was made virtually impossible. I had t go on a chat service just to be sent a link to cancel- no way to do this via the website, even then the chat bot told me I could not get a refund and only when I queried my right to a tax refund was a link sent. This is outragous.

The process of getting the refund seems impossible, whatever details I put in says either the airline or passenger details can't be found.

Worse still you charge 17-20 euros per person just to give back the tax.

I will never use your airline again.

Please advise how to get this miniscule amount of tax back that Ryanir is trying as hard as possible to hold on to.

Crispin Sturrock/ Catherine Sadler

[protected]@me.com

[protected]@gmail.com

Reservation no- HNZWHX

Dear Opodo,

Please find below the Reservation and booking number as your ref: Ref:TMKB5N

Booking:[protected]

This above ticket was purchased on Opodo website. Unfortunately Rynair has refused to carry Mrs. Eleanor Nguidjol. They claimed that you do not have any authorization to sale their ticket. So, this report is for you to refund the money you took from Mrs. Eleanor Nguidjol bank account. The same way you took the money via electronics, kindly return it through the same means.

Kind regards,

Eleanor Nguidjol

I bought 3 tickets from Arn to Rix. It was Ryanair there and Norweigen back. I provided all the passport numbers etc etc. Booking nr wasYLCPSD. Dep July July 20. . I was aware of Ryanair’s policy about having the bordingpasses. So i tried to retrieve them , thru your App. I got the answere it didnt recognize the booking number. So i finally got hold of a Ryanair person on the phone, thinking i got provided with the wrong booking number. But no, it was the right one. I was informed I had to do a verification form online. I found the form, paid for the express delivery. As i am putting in the information and picture etc, I was told I was out of time. Well i then drive to Arlanda Airport, the day befor our trip, to get help from a Ryan air person. The only thing he Said to me, you have to pay 1815swedish kronas. Otherwise you can’t fly tomorrow. I was flabbergasted. I really didnt want to destroy me and my sisters 3 day trip to Riga. So i paid, angry as could be. Me and my sisters are all 70+, and are living on Swedish pensions. Which barely gets you by. So we where 3 angry, dissapoined people going on our trip. I have ritten complains about this before. But i am sure they dont read my letters. If they did , i shouldn’t receive the answers I did. Funny thing, Traveling back on Norweigen, was no problem to retrieve the bordingpasses. I like to hear from a supervisor about this. My phone nr. Is +[protected]. My adress is Asa Knef / Harner Dragarbrunnsgatan 17. 75320 Uppsala Sweden. Email. [protected]@hotmail.com

The Gate for our flight was announced, so we got up to show our passports & boarding passes, waited in the queue to board our flight. There was plenty of time. We waited in the queue for 54 minutes only to be told the gate for our flight had been shut(Flight FR430 date 09/04/23 at 6:30am from Malaga to Newcastle)

There were 2 other flights(both Ryanair) called at same time & they also had the same problem. It was as if the passport checks were being deliberately delayed it was ridiculos! The flight we eventually got took 9 minutes for us to go through the gate & passport check. And these were the same passport inspectors!

We were sent all around the airport at Malaga to find Ryanair helpdesks which were all shut bar one. Eventually the queue of 60+ people got to us where we were offered a later flight to Manchester at £180.70 We had no alternative but to pay for these tickets to get home. We tried other airlines who didn't have flights that day, but told us this always happens with Ryanair. Always overbooking!

They had our bags & luggage on board which had to be removed which delayed the flight. All of us could easily have boarded in a shorter space of time! There were in all, some 60 people that did not get on the flights! Yes that's 60+ people in the same predicament as ourselves.

When we arrived at Manchester, much later in the day, we couldn't get a train to Newcastle so had to book a taxi which cost us £300.(kept the receipt)

So we had had to fork out £480 to get home.

Ryanair want to wash their hands if this and are blaming the Airport. But we could see it was Ryanair that must've overbooked the flights. Otherwise why not let us get on board rather than spening all that time sifting through the cargo for our luggage. 24+ people didn't get on that flight (FR430), that's what i counted after asking people at the Ryanir office at the airport. There probably were some well before we got there & probably some after.

Ryanair Offices at the airport shut, staff who just didn't care & looked oblivious to it all, and a horrible seriously stressful day!

I recently purchased tickets from RyanAir for a great price of 29?. However, my excitement quickly turned to frustration when I arrived at the airport for my flight and was informed that I had to pay an additional 55? per person for check-in. This unexpected expense was not mentioned during the booking process and left me feeling deceived.

To make matters worse, I had also purchased luggage separately and the total cost for two tickets and luggage came to 115.40?. But at the check-in desk, I was told that I had to pay an additional 110? for registration. 110?! Can you believe it?!

I was shocked and angry that I had to pay such a high amount for registration. It was not a small fee of 5? or 10?, but a whopping 110?! This brought my total cost for the tickets and registration to 225?. This kind of swindle is simply unforgivable.

I understand that budget airlines like RyanAir have to make money somehow, but this kind of hidden cost is not acceptable. It is important for companies to be transparent about their fees and charges so that customers can make informed decisions. I hope that RyanAir will take steps to improve their communication with customers and avoid these kinds of surprises in the future.

I recently had an experience with RyanAir that left me feeling quite frustrated. I had to hand over my hand luggage to an attendant at the foot of the plane steps because the overhead storage was full inside. I watched as my luggage was taken straight to the hold. However, upon retrieval, I noticed that my luggage had been opened and around ?200 worth of my property was missing.

When I contacted RyanAir about the issue, they sent me a letter that was only four lines long and didn't take any responsibility for the incident. Instead, they claimed that Manchester Airport was responsible. However, when I reached out to Manchester Airport, they sent me two lengthy letters stating that they do not unload planes and that the carriers' agents are responsible. It's clear to me that RyanAir is the one responsible for the incident.

What's even more concerning is that if someone can steal from luggage in full view of their workmates and there are no spot searches, what's to stop them from putting something dangerous in your luggage? A bomb or drugs could easily be placed in your luggage, and you could be arrested at the other end without even knowing what's going on.

RyanAir claims to be a budget airline, but their prices aren't always cheap. And if they can't even take responsibility for incidents like this, it's hard to trust them with your safety. Manchester Airport in the UK also seems to have some safety concerns, as they don't seem to be taking responsibility for the actions of their carriers' agents.

Overall, I'm disappointed with my experience with RyanAir and Manchester Airport. It's important for airlines and airports to take responsibility for the safety and security of their passengers and their belongings.

I recently took a flight with Ryanair and let me tell you, it was a nightmare. The flight was on the 27th of July 2013, from East Midlands to Barcelona T2, NLQEPK. Out of nowhere, the plane started to shake and drop like it was in free fall. It was so bumpy that passengers who were walking to and from the toilets fell down on their hands and knees. The plane was rocking from side to side, and it was so bad that even the air hostesses fell flat on their faces. I can't help but think that the pilot did this on purpose to make up for lost time since the flight was already running late.

If you don't believe me, just watch the recent 'Dispatches - Ryanair Secrets from the Cockpit' documentary. It's eye-opening and will make you think twice about flying with Ryanair. The worst part is that the captain never explained what was happening or why it was happening. I highly doubt it was the weather since it was clear, bright, and fine outside.

Ryanair is an accident waiting to happen, and I wouldn't recommend flying with them. The safety of their passengers should be their top priority, but it's clear that they care more about making money than anything else. If you value your life, stay away from Ryanair.

RyanAir is a popular airline that can get you from point A to point B, but let me tell you, they can be a real pain in the you-know-what. When you go to buy a ticket on their website, you have to click through what feels like a million pages, and they're always trying to sell you something extra. It's like dealing with a drunk guy on the street who won't leave you alone until you give him some money. And if you accidentally close the website and have to start over, you'll have to go through all that crap again, and the price might even be higher. It's ridiculous!

But that's not all. When you're on the plane, don't expect any help from the flight attendants. They're more like salespeople, pushing perfume and other junk from their trolleys. It's not exactly the kind of service you'd expect from an airline, is it? And the entertainment? Forget about it. You'll be lucky if they even have a magazine for you to read.

Overall, the experience with RyanAir is pretty terrible. They might be the only option for some routes, but be warned: they're probably the worst airline in Europe. So if you're looking for a stress-free travel experience, you might want to look elsewhere.

I recently had a flight with RyanAir from London Stanstead to Bergerac on 03/08/22. I was excited to embark on my journey and put my backpack in the overhead locker before settling into my seat. I was feeling a bit tired and decided to take a nap. However, when I woke up at my destination, I was shocked to find that my backpack was missing. I later found out that the RyanAir staff had removed my backpack from the plane before takeoff without informing me.

It has been almost a month since this incident occurred, and I have been trying to get in touch with RyanAir to help me locate my backpack. Unfortunately, they have not been very helpful, and my backpack is still missing. I have been trying to track it down every day, but it seems like it has been lost. This has been a very frustrating experience for me, as I had important items in my backpack, including my MacBook Pro, house keys, glasses, and birthday gifts.

Replacing these items has not been cheap, and I am disappointed that RyanAir has not taken any responsibility for the loss of my backpack. I have spoken to many people since this incident, and they are all confused as to why the cabin crew would remove a bag of such value and not know where it was going. It is very concerning that RyanAir staff can remove a passenger's bag without informing them and not know where it is.

Overall, my experience with RyanAir has been very disappointing, and I would not recommend flying with them. Their lack of responsibility and poor customer service has left me feeling frustrated and disappointed. I hope that they can improve their services and take responsibility for their mistakes in the future.

My first time flying with RyanAir was a bit of a letdown. I decided to splurge on the priority package so I could bring a roller bag as my carry-on. When I arrived at the airport, the priority customers were checked in first, which was nice. However, the whole idea of giving priority customers time and space to put their extra bags in the overhead compartment was a complete joke.

To start, the priority customers were all put in the same waiting area as the regular customers, who were checked in after us. So when it was time to board the buses that would take us to the plane, everyone was pushing and shoving to get through the gates. It was a complete free-for-all, with priority and non-priority customers all jostling for position.

This system completely negates the point of purchasing priority status. As a priority customer, I paid more than a regular customer, but I still had to fight for space in the overhead compartment. It was frustrating and made me feel like I wasted my money.

Overall, I was disappointed with my experience flying with RyanAir. While the flight itself was fine, the boarding process left a lot to be desired. If you're considering purchasing the priority package, I would advise against it. Save your money and just bring a small bag that can fit under your seat.

I gotta say, RyanAir is not the airline for me. I had a pretty bad experience with them recently. The staff was rude and unprofessional. I mean, come on, we're all just trying to get from point A to point B, right? But this lady at the boarding gate was just out of line. She picked me out of the entire row of non-priority passengers to check the size of my hand luggage. She said it wasn't fitting in the box for small bags. But when I pointed out that other passengers had the same size bag and weren't checked, she got all defensive and said she knows how to do her job. Like, okay, but that doesn't mean you have to be a jerk about it.

When we asked for her name so we could file a complaint about her discrimination, she totally lost it and cancelled our flight. Can you believe that? So we had to book another flight for my family to get back to Vienna and we ended up stuck in the Lisbon airport for 12 hours. And get this, we had the same hand luggage on our flight from Vienna to Lisbon with no problem. But when I told the lady that, she just said, "I don't mind, we're different staff." What kind of answer is that?

It's pretty clear to me that this was discrimination. Maybe because of our Arabic background, who knows. But it's not right. And I'm not gonna stop warning people about these pirates. Seriously, try to avoid RyanAir at all costs.

I recently had a flight with RyanAir and it was not a pleasant experience. When I arrived at the airport, there was only one staff member at the check-in desk, which meant that I had to wait for a long time before I could speak to them. When I finally got to the desk, I was told that I had missed the check-in period and that I would have to pay ?55 per ticket to check in. This was a total of ?110, which was almost as expensive as the flight tickets themselves. I was frustrated because the late check-in was not my fault, but rather due to the understaffing at the RyanAir counter at Stansted.

Despite my frustration, I reluctantly paid the fee and proceeded through security to my gate. However, once we boarded the plane, we were informed that there would be a delay of 1 hour and 45 minutes. This meant that we had to sit on the tarmac and wait, which was incredibly frustrating. I had just paid an extortionate fee for being late, and now the flight was delayed, making the fee completely redundant.

It seems unfair that I was charged for being late, but RyanAir can be four or five times as late as they want and get away with it. The late check-in fee was unnecessary and overpriced, and the delay only added insult to injury. Overall, I was extremely disappointed with my experience with RyanAir and I will not be flying with them again in the future.

My experience with Ryanair was absolutely terrible. My two daughters and I were flying from Rome to Dublin on August 6th, and I am now out 150 euros because their website did not allow me to check in online. I tried and tried and tried to check in for over an hour the day before our flight, but to no avail. I logged into my account, selected our flight, and then clicked on the check-in button, but every time I did, I was taken to a blank white page. There was nothing on the page, so after my fourth attempt, I assumed that I must have already been checked in.

However, when we arrived at the airport, we found out that we were not checked in at all, and I now owed 50 euros per person because of my failure to check in 2 or 12 hours beforehand (we got different information). But I MADE EVERY ATTEMPT TO CHECK IN A FULL 24 HOURS. The explanation I received as to why I was unable to check in online was because I had yet to enter our profile information. This was a total surprise to me because I know I entered our passenger information and don't remember being asked for more information (i.e. passport number, nationality... etc.)

The big question is why was this not explained on the website? Why was I sent to a blank page and not to a page that told me that Ryanair needed more information in order for me to check my daughters and myself in? I seriously tried four times to check in, and every time I got this blank page--so frustrating.

Overall, my experience with Ryanair was a complete disaster. The website was not user-friendly, and the lack of information provided made it impossible for me to check in online. I ended up having to pay an additional 150 euros, which was a huge inconvenience. I would not recommend Ryanair to anyone, and I will never fly with them again.

Ryanair, the airline that claims to make low fares simple, has left us with a sour taste in our mouths. We purchased multiple tickets for our European travels, but little did we know that the check-in process would be so complicated.

The online system failed to recognize my account, and despite receiving an authorization code, it did not work. We had to arrive at the airport early to check-in, but unfortunately, we missed the curfew for checking-in for free. We were charged 35 euros each, and the airport staff was unhelpful and unsympathetic. They told us to pay or find another flight, without even considering our situation.

We tried to contact customer service four times over the last two months, but we received no reply. The chat on the Ryanair website was equally unhelpful, with the representatives telling us to wait a bit longer each time. We felt like we were talking to a robot, with no sympathy or reaction to our problem.

To make matters worse, my account is still blocked from checking-in online. It's ironic that Ryanair's so-called simple check-in process has caused us so much trouble. We doubt that we'll be able to fly with Ryanair until this problem is resolved.

In conclusion, Ryanair's low fares may seem attractive, but their customer service and check-in process leave much to be desired. We hope that they will improve their services and treat their customers with more respect in the future.

My wife, my sister and I went on vacation on the island of Madeira, Portugal and flown from the City of Porto into Madeira on the 26th. of April 2023 with a fantastic local airline. Our flight back to Porto was booked for May 1st. 2023 around 9:00AM with Ryanair. That day, We got to the airport at 7:00AM. By 7:30 at the Ryanair check-in counter, I was blinded by what I was told. The lady indicated that We needed to complete our check-in online but the service was closed-not working and because We didn't check in online We each got charge 55.00 additional euros over the already paid ticket to be able to flight in our schedule flight.

I told her that there was no indication anywhere in my booking that We needed to check in online and her response was that, if we didn't pay that fee, the flight was to be considered lost by Us and a new flight would have to be booked and fully pay for. An interesting thing was that the fee payment had to be in cash. I told her We didn't have that much cash with Us and gave her my credit card, which she ends charging. We noticed that other people were having the same issue and it looked like the Ryanair people at the counter were picking people up to scam money out of them. When the time came for the plane to depart, the take-off felt like a kindergarten kid was flying the plane instead of a real pilot.

During the flight, it was more like a flying market as the flight attendants were pushing carts offering different types of merchandise for people to buy. The landing in Porto was very hard and it took a lot of braking for the plane to come to a stop. When the plane began to taxi towards the terminal, I noticed there was not much runway to keep going, so I think We were lucky the plane came to stop where it did. I have flown with many inexpensive airlines and have never, ever had any of the issues I'm mentioning. I definitely would not book with Ryanair anymore and I recommend to anyone traveling in Europe, or wherever else this not much of an airline company flies; to not book with them. They are cheap, no doubt about it. Cheap, unprofessional and opportunistic. The way they treat and scam people is, to me, out of this word.

Denied entry aboard plane, given carried baggage exceeded specified size requirements by 1cm. After repacking belongings to smaller bag and trying to negotiate with the attendant that the luggage is now correct in size, still denied entry. Overally the attendant was uncooperative, rude and unprofessional. Said flight was on 17.04.2023 19:30, Flight number FR 916 to Wroclaw.

I flew from Vienna -Liverpool and got charged for extra baggage which I wasn’t charged for at Liverpool airport flying out. I was told if I didn’t pay I’d miss my flight that I’ve paid for and I can’t even leave my luggage at the airport. I emailed customer service, first they said my hand luggage is too big and can’t be refunded. I sent them with photo of my luggage measured. They then tried to say it’s because I have wheels and a handle and if I brought a bag the same size I wouldn’t be charged. Absolute scam, can’t believe how bad this airline has got and I won’t be flying with them ever again.

I booked a flight with Ryanair from Prague to valencia with a layover in manchester. (Reservation ID : OIGB3K) I contacted Ryanair customer care via chat and asked if I require a transit visa to board this flight. Customer care agent confirmed that the schengen student visa that I am holding is sufficient to board the flight. (chat reference available in this complaint number [protected]) But when I went to the airport in Prague, Ryanair refused to have me board the flight because I did not hold a transit or UK visa.

I had to run between terminals at prague trying to figure out other options at 4:30 am in the morning. There was no alternate flight to accommodate me. I was supposed to be in valencia that day for an important meeting which I missed because of this issue. Then I had to book a very expensive flight through lufthansa to get to Valencia. I was mentally drained because of Ryanair that day. I demand my refund of the flight ticket I booked with Ryanair and the reimbursement of the Lufthansa Ticket I booked because of the denial to let me board and a fair compensation for all the pain that Ryanair caused me by providing false information.

I filed a complaint one month ago [protected] and I have got no response from the customer care. I hope Ryanair will address my concern and be fair in their response.

Rizwana

+34 [protected]

Hi, We flew from Venice to the UK on the 29th with our British passports along with our parents who hold Indian passports. When we want to check-in with the combination of our Indian and British passports, we normally are not allowed to check in online as there system does not allow check in and asks us to go go the airport to check in as there is a visa verification process for our parents who had Schengen visa).

In this case on the same note when I tried to checkin online I could not, hence went to the airport as I could not get a boarding pass due to our combination and British and Indian passports.

To our surprise the airline check in team, asked us to pay £330 and said we have not checked in online, though I explained that we had a combination of Indian and British passports, and will not let us check in due to visa verification process, they insisted we either pay or leave.

This was really frustrating with elder parents and want to understand is we can get the £300 refunded?

John Brome

62 Wolseley Road

Preston, Lancashire

Pr1 8eu

Tel...[protected]



Email: [protected]@yahoo.com

Dear Sir/madam,

Please be advised the following is a letter that I wrote to your Dublin address and recieved no reply.

Date: 28/06/2022

Formal complaint

I arrived at Manchester airport 15/5/22 at 7.30am for departure at 10am to Palma De Mallorca (outbound). The scene was one of chaos, confusion and pandemonium, having found a member of Ryanair staff I asked for assistance and was allocated a chair assistant and I was told my flight would be from gate 49. I arrived at the gate about 8am just as people were leaving via gate 49. I presented my boarding pass and was told this was not my flight and my flight did not leave till 10am, I asked if I was in the right place and the staff member said yes you will go from here.

10am came and went, and no plane arrived so I went the down the ramp to the next level to find another member of staff and explained the situation, she was sympathetic and asked who the two staff members were that told me I was in the right place for boarding, I described as best I could and she suggested I talked to her supervisor with that she left me, I explained that I was disabled and was relying on Ryanair staff to deliver me to the right gate and onto the plane. The supervisor was not sympathetic and was quite abrupt stating that the responsibility to be at the right gate was mine and I had two choices, I could either buy a new ticket for a later flight or she could put me back on the other side of the terminal back on the streets of Manchester going home.

I bought another ticket for £100 for a flight which was due to leave at 5.30pm, and was escorted by wheelchair (I cannot walk for more than 10meters) to gate no 19, I was introduced by the lady chair assistant to another member of staff who promised to come and fetch me when the time was right. 5.30pm came and went once again I had to find another member of staff who told me the flight had left on time but from another gate. After more enquires were made it was established that yes I was delivered by a chair assistant and left with a promise of staff returning to escort me onto the plane so after apologies another ticket for another flight was arranged.

I then had to return to the waiting area of chair assist and wait for a new ticket for the 7pm flight, the staff sorting my new ticket were more than amused to see me again, I did not share their mirth. They said in was not possible to get me on the 7pm flight so was allocated a ticket for the 9pm flight this got me into Palma Mallorca at 11.30 pm and having missed my scheduled pickup to take me from the airport to the hotel Sultan I was faced with a taxi fare that cost me 70euros.

Upon my return journey arriving at the airport in Palma at 5.30pm I was greeted by the same chaos and confusion I asked for chair assistance and was wheeled to my departure gate and left with a member of staff, I was left at the gate with another promise of someone coming to pick me up, and no-one came, I made it clear to another member of staff and again another ticket was issued and I was put on the next flight 9am to Manchester my flight dually arrived on time 9.15pm and I was escorted by lift onto the plane

I then arrived at Manchester at 11.00pm I had missed the last train to Preston and so had to wait 6hrs till the next, this train was cancelled due to strike action so I had to catch bus from Manchester Airport at 5.30 am to Preston and arrived home at 7am Sunday 22/5/22.

I should point out that missing the three flights was non of my making and whilst the staff were under a great deal of stress I was the victim, I spent a total of 28 hrs. non stop on the two airports and as such I would like reimbursing my £100 for the first incident and compensating for my loss of holiday time, inconvenience, traumatisation and upset following the second and third.

If I can be of any further assistance please feel free to contact me any way suits you.

Yours Jb