Ryanair
reviews and complaints

I have recently tried to cancel a flight- this process was made virtually impossible. I had t go on a chat service just to be sent a link to cancel- no way to do this via the website, even then the chat bot told me I could not get a refund and only when I queried my right to a tax refund was a link sent. This is outragous.

The process of getting the refund seems impossible, whatever details I put in says either the airline or passenger details can't be found.

Worse still you charge 17-20 euros per person just to give back the tax.

I will never use your airline again.

Please advise how to get this miniscule amount of tax back that Ryanir is trying as hard as possible to hold on to.

Crispin Sturrock/ Catherine Sadler

[protected]@me.com

[protected]@gmail.com

Reservation no- HNZWHX

Dear Opodo,

Please find below the Reservation and booking number as your ref: Ref:TMKB5N

Booking:[protected]

This above ticket was purchased on Opodo website. Unfortunately Rynair has refused to carry Mrs. Eleanor Nguidjol. They claimed that you do not have any authorization to sale their ticket. So, this report is for you to refund the money you took from Mrs. Eleanor Nguidjol bank account. The same way you took the money via electronics, kindly return it through the same means.

Kind regards,

Eleanor Nguidjol

The Gate for our flight was announced, so we got up to show our passports & boarding passes, waited in the queue to board our flight. There was plenty of time. We waited in the queue for 54 minutes only to be told the gate for our flight had been shut(Flight FR430 date 09/04/23 at 6:30am from Malaga to Newcastle)

There were 2 other flights(both Ryanair) called at same time & they also had the same problem. It was as if the passport checks were being deliberately delayed it was ridiculos! The flight we eventually got took 9 minutes for us to go through the gate & passport check. And these were the same passport inspectors!

We were sent all around the airport at Malaga to find Ryanair helpdesks which were all shut bar one. Eventually the queue of 60+ people got to us where we were offered a later flight to Manchester at £180.70 We had no alternative but to pay for these tickets to get home. We tried other airlines who didn't have flights that day, but told us this always happens with Ryanair. Always overbooking!

They had our bags & luggage on board which had to be removed which delayed the flight. All of us could easily have boarded in a shorter space of time! There were in all, some 60 people that did not get on the flights! Yes that's 60+ people in the same predicament as ourselves.

When we arrived at Manchester, much later in the day, we couldn't get a train to Newcastle so had to book a taxi which cost us £300.(kept the receipt)

So we had had to fork out £480 to get home.

Ryanair want to wash their hands if this and are blaming the Airport. But we could see it was Ryanair that must've overbooked the flights. Otherwise why not let us get on board rather than spening all that time sifting through the cargo for our luggage. 24+ people didn't get on that flight (FR430), that's what i counted after asking people at the Ryanir office at the airport. There probably were some well before we got there & probably some after.

Ryanair Offices at the airport shut, staff who just didn't care & looked oblivious to it all, and a horrible seriously stressful day!

I recently had a terrible experience with Ryanair, and I must say that it was the worst airline I have ever flown with. The crew and customer service were extremely rude and arrogant, which made our journey even more unpleasant.

We were traveling from Sofia, Bulgaria to the United States with a transfer in London and Oslo, and Ryanair was our airline for both flights. We boarded the flight to London with no issues, but when we arrived at the airport, we were told that we could not continue our journey because my daughter's passport was going to expire in a month. However, it is important to note that her passport was still valid, and we were simply returning home.

Ryanair refused to let us board the flight to Oslo, and as a result, we missed our flight to the States. The customer service was of no help and did not care about our situation at all. They were extremely arrogant and rude, and we spoke to multiple people with no result. It was the middle of the night, and we were left stranded in a country that we knew nothing about. My kids, who are 8 and 10 years old, were extremely scared and stressed out, and they kept crying and asking me when we could go home.

We had to purchase a direct flight ticket from London to the US with another airline, which cost us over $8000 for three tickets. This was a huge expense, considering we already had valid tickets and a valid passport.

This was my first time using Ryanair, and I can confidently say that I will never use this airline again. They are not worth the hassle and the stress that they put us through. The crew and customer service were extremely unprofessional, and they did not care about our well-being at all. I would not recommend this airline to anyone, and I hope that they improve their services in the future.

I gotta say, my experience with RyanAir was the worst flight I've ever had. I booked a flight from London to Prague on April 29th at 7 PM. My family and I arrived at the check-in area four hours early and asked if we could check-in early since we were first-time flyers with RyanAir. The customer service guy told us to wait until the desk number was placed on the departure board, so we went to grab a cup of tea and waited. When it was time to check-in, we got in line and waited our turn like good customers. Unfortunately, it took over an hour to get to the desk, which was only two hours before the departure time. That's when we were informed that we should have checked in online and that we would need to pay a fee of 70 GBP since we didn't. We had to wait in the customer service line to pay or complain, so we did. At this point, we were pretty upset and disappointed that we weren't informed when we asked four hours before the flight. To make matters worse, the customer care man informed us that it wasn't 70 GBP in total, but 70 GBP per person, which came to a total of 210 GBP since there were three of us in our family. We had no choice but to pay this so-called fee, even though we had clearly been informed to do something else.

I believe that I have the right to ask for a full refund of the 210 GBP and also the full cost of the flight. As a company, RyanAir should rethink the way they fine and con their customers at the last minute. They should also train their staff better to avoid misleading their customers. It's not fair to put pressure on a young family that can't afford to pay for the mistakes of the staff. Overall, I wouldn't recommend RyanAir to anyone and I hope they can improve their services in the future.

So, I recently flew with RyanAir and I have to say, I was pretty disappointed with the service. I booked 'special assistance' for my disabled mother, but when we got on the plane, we found out that we were split up and my mother was seated next to complete strangers. My father was all the way in the back, 20 rows away! We had to ask people to move so that we could sit together. And to make matters worse, my mother had to wait on the runway before boarding the plane and was asked if she could walk up the steps instead of using the lift. I mean, come on, I was very clear about the 'special assistance' required when booking the flight.

After the flight, I complained to customer service, but they just brushed me off. They said it was my fault for not requesting the correct assistance when booking the flight, even though I had email confirmation that I had done so. I complained again, but I'm not hopeful about receiving a satisfactory reply.

Here are my particular concerns:

1.) I booked special assistance online and completed that request as fully as possible - I have the email confirmation - yet this was not acted upon.

2.) I confirmed this at the special assistance desk at Stansted when we arrived yet no lift was provided to access the aircraft.

3.) Keeping my mother outside waiting on the runway for the lift in the rain was not acceptable!

4.) The separate seating issue was not acceptable and broaches Ryanair's own policy for special assistance.

5.) The lack of support, such as a helping hand to take my mother to her seat given all walking aids had been removed, was insensitive and unhelpful.

Overall, this experience caused my mum undue stress, had a detrimental effect on her dignity, and was very upsetting for us all. I hope RyanAir takes these concerns seriously and improves their service for disabled passengers in the future.

I gotta say, Ryanair is not my cup of tea. I mean, I've been trying to get in touch with them for two whole weeks now and I haven't heard a peep. I've tried calling, live chatting, and emailing, but no response. This morning, I called their customer care line THIRTY TIMES before someone finally picked up. And then, I was put on hold for a whole hour! I spent ?20 on credit during that time and had to top up another ?20 just to keep waiting.

I've been trying to change my flights using the Manage My Booking option on their website and app, but it's been a real pain in the neck. I've tried using my iPhone, laptop, and three different computers with different browsers like Firefox, Safari, and Google. I can select the new flights I want, but it won't let me continue to the payment page. My friend tried doing the same thing on her iPad and had the same problem.

So, I called customer care again and was told that it would cost an extra ?200 to change my flights over the phone, compared to the ?280 it would cost on the website (which, by the way, isn't working for me). That's a total of ?480 just to change my flights over the phone! The customer care agent I spoke to was no help at all. She said it was a problem with my computer and that she couldn't do anything about it, even though I tried multiple devices and browsers.

I work in an office with a really fancy IT department, so I asked them to try and change my flights for me. But even they couldn't figure out what was going on. I asked to speak to a supervisor or manager, but was put on hold for another 10 minutes. When the agent came back, she said she didn't have authorization to put me through to a manager or supervisor.

Honestly, I'm a paying customer of Ryanair and I'm absolutely disgusted by the service they've provided. It's just not right.

Me and my mum flew with RyanAir from Seville to Malta on May 29th, 2022. When we got to the gate, a member of the check-in staff came over to us and started asking questions and handing out pieces of paper. Out of nowhere, she told us that our bags had to go in the hold. I was shocked because these were the same bags we used on our way up from Malta and they were the same size and weight. I always travel light and my mum's bag was a RyanAir approved sized wheelie bag. To prove that our bags were the right size, the lady at the check-in put it in the sizer and it fit perfectly, but she still said it was too big! I couldn't believe it. I thought it was a joke and that there were hidden cameras somewhere.

Meanwhile, I saw a lot of other passengers in the non-priority line with bulky rucksacks that were twice the size of our bags. I'm sure they wouldn't have fit in the sizer, but they were allowed to take them on board. I paid around 90 euros for this unfair and discriminatory act, and I will never fly with RyanAir again. This airline manipulates the rules to suit them, and they change from airport to airport and from staff to staff. The check-in staff looked like third-party handlers, and they were as useless as my grandmother's hip replacement. I recommend that you use a real airline that provides proper service. I can handle everything else, but I cannot accept the manipulation of rules and conditions. I'm worried that these handlers are giving RyanAir a bad reputation. Apart from this incident, I've never seen anything as shocking as this, especially with the way they treated us.

I gotta say, I ain't no high-flyer, but Ryanair ain't exactly my first choice when it comes to budget airlines. Don't get me wrong, I know what I'm getting into when I book with them - it's all about the value for money. But even then, Ryanair just doesn't seem to get it right.

Sure, they got planes and staff and all that jazz, but it's like they don't know how to use 'em properly. It's like they're runnin' a prison bus service instead of an airline. You get herded around like cattle at the gate, and the announcements are so robotic you can barely understand what's being said. And don't even get me started on the seating - it's like they picked the most uncomfortable seats they could find just to save a few bucks.

But what really grinds my gears is how they treat their passengers. They don't know how to manage the crowd at the gate, so everyone's pushin' and shovin' to get on the plane. And once you're on, you're stuck there for ages with nothin' to do but get more and more resentful. It's like they don't care about their customers at all.

And don't even get me started on the tackiness. The colours are garish, the announcements are inaudible, and the whole thing just feels cheap. It's like they're tryin' to sell you scratch cards and perfume instead of gettin' you to your destination.

Look, I know Ryanair ain't gonna be perfect. But they could at least try to make the experience a little less painful. It's like they're missin' the one thing that could make all the difference - a little bit of intelligence.

I gotta say, RyanAir is not my favorite airline. Their "Jab and Go" ad campaign really rubbed me the wrong way. It's just not a good look for a company to promote such reckless behavior during a pandemic.

But my personal experience with them was even worse. I booked flights for myself and my family, but then I had to go to the hospital and couldn't make the trip. I filled out their form for refunds due to serious illness, but the response I got was just awful. The person who replied to my email was so rude and condescending, it felt like I was back in middle school getting bullied.

She basically told me that I would never get a refund or voucher, no matter what. And then she went on to write two whole paragraphs making me feel even worse. I was already going through a tough time, and her attitude just made it so much worse.

I tried to reason with her and ask why she had to be so rude, but she just shut me down and said there was no point in sending more messages. It was so frustrating and hurtful.

After that experience, I vowed to never fly with RyanAir again. And I haven't. It's been a couple of years now, and I still refuse to give them my business. I'd much rather fly with Aer Lingus, who have always been much nicer and more respectful to me.

Overall, I just can't recommend RyanAir. Their customer service is terrible, and they don't seem to care about their customers at all. If you're looking for a better airline experience, I'd suggest looking elsewhere.

I gotta say, my experience with Ryanair was a total nightmare. My partner and I were coming back from a sweet vacay in Porto and we were taking a flight to Milan. The flight was supposed to be around 2 hours, but boy oh boy, did things go south.

We were almost at our destination when we were told that we couldn't land due to a thunderstorm. So, we were stuck in the air for over an hour and a half, surrounded by dark clouds, lightning, and thunder. It was pretty scary, to be honest. After all that, we were told that we couldn't land in Milan, so they took us to another airport without telling us where we were going until we landed. We ended up in Genoa, exhausted but relieved to be on the ground.

But that wasn't the end of it. We had to wait another hour and a half before we were told that we were going to depart again. And during all that time, no one offered us any water or food. The captain did tell us that we could contact our families if we wanted to, though. How kind of him.

We tried to contact our hotel to let them know what was going on, but they told us that we couldn't check in in the middle of the night. So, we had to find a hotel in Milan at midnight with all our luggage. It was a real pain in the butt. We ended up paying three times the price of the hotel we had originally booked because we had to find something last minute.

When we got back home, we tried to get a refund, but they told us that we couldn't because of "unforeseeable" conditions. We were pretty upset about that, but they suggested that we ask for compensation instead. So, we did that in August 2022. But when we didn't hear back from them in October, we called customer support and they were super rude and annoyed with us. They said they would send a reminder, but who knows if they actually did.

Honestly, I can't believe how incompetent this company is. They treat their passengers like garbage and don't even offer them basic necessities like water and food. It's just inhumane. I wouldn't recommend flying with Ryanair to anyone.

I'm going to share my experience with Ryanair, and I'll try to keep it short and sweet.

Back in 2013, Ryanair damaged my baggage for the first time. I was pretty surprised because it had never happened to me before. They offered me a replacement bag, but it was only half the size of my original one, so I refused it. I went through their "baggage claim process," but I never received any compensation for the damage.

In 2014, I was flying from Krakow to Dublin, and Ryanair was the only fast option available. The day before my flight, I bought a brand new bag. Unfortunately, the weather in Krakow was terrible, and the flight was canceled. Ryanair's baggage handling took my bag, and when I finally got it back three hours later, it was completely destroyed. I didn't even get to fly anywhere with Ryanair, and they still managed to ruin my brand new bag. I filed a baggage claim, but Ryanair never paid me a penny. It's pretty ridiculous, right? You can't even fly with them if the weather is bad without risking your luggage.

Fast forward to 2018, and I decided to give Ryanair another chance. I flew from Katowice to Dublin, and once again, Ryanair broke my bag. This time, it was only six months old and cost around 189 euros. I filed another baggage claim, but they only offered me a cheap, half-sized replacement bag worth 25 euros or less. I refused it, and for over two months, Ryanair didn't pay for the damage or even contact me. I reached out to their help support chat multiple times, but all I got were empty promises and excuses. It's been two months, and the issue still hasn't been resolved.

If you're planning on flying with Ryanair, here are a couple of tips:

1. Always have your baggage receipt with you.
2. Bring some tape with you in case your bag gets damaged.

But honestly, the most important thing is to avoid flying with Ryanair altogether. I've flown with Air Canada, Lufthansa, Emirates, Wizz Air, Aer Lingus, and a few others, and Ryanair is the only company that's ever damaged my luggage. And it's not just once - they've done it three times now, and I've never received any compensation.

I've never traveled with cheap luggage, either. I always had high-quality bags that I thought could survive anything. But apparently, they can't survive a Ryanair flight.

So, in conclusion, Ryanair 3, me 0. They've broken my bags three times, and I've never received any compensation. If you want to avoid the same fate, I'd suggest flying with a different airline.

I would highly recommend avoiding RyanAir at all costs. As someone who has been traveling for years, I have experienced both good and bad airlines, and RyanAir is definitely one of the worst. They are known for ripping off their customers and providing terrible service, so I would suggest looking for other reputable airlines that offer affordable prices.

During my recent trip to Europe, I booked a flight from Rome to Barcelona with RyanAir. However, I did not receive a confirmation email or reminder to check in. Since I had never been able to check in online with other airlines, I decided to arrive early at the airport to check in. Unfortunately, when I arrived, I was met with a rude staff member who informed me that I would have to pay an extra 50 euros as a penalty for not checking in online. This was on top of the already expensive flight cost of 149 euros.

To make matters worse, I received a text message in Spanish the day before my flight, which I thought was spam since I do not speak or understand the language. The staff member at the check-in counter was extremely unhelpful and threatened to let me miss my flight unless I paid the penalty fee. In the end, I had to pay an extra 100 euros for in-airport check-in and baggage check-in.

It is important to note that many airlines in European countries hide these fees and lie to their customers to make them pay extra. RyanAir is not the only airline guilty of this, but they are certainly one of the worst offenders.

Overall, I would advise against flying with RyanAir if you want a comfortable and stress-free experience. While they may offer affordable prices, the extra fees and terrible service are not worth it. I learned a valuable lesson during my backpacking trip and will never fly with RyanAir again.

I recently purchased tickets from RyanAir for a great price of 29?. However, my excitement quickly turned to frustration when I arrived at the airport for my flight and was informed that I had to pay an additional 55? per person for check-in. This unexpected expense was not mentioned during the booking process and left me feeling deceived.

To make matters worse, I had also purchased luggage separately and the total cost for two tickets and luggage came to 115.40?. But at the check-in desk, I was told that I had to pay an additional 110? for registration. 110?! Can you believe it?!

I was shocked and angry that I had to pay such a high amount for registration. It was not a small fee of 5? or 10?, but a whopping 110?! This brought my total cost for the tickets and registration to 225?. This kind of swindle is simply unforgivable.

I understand that budget airlines like RyanAir have to make money somehow, but this kind of hidden cost is not acceptable. It is important for companies to be transparent about their fees and charges so that customers can make informed decisions. I hope that RyanAir will take steps to improve their communication with customers and avoid these kinds of surprises in the future.

I recently had an experience with RyanAir that left me feeling quite frustrated. I had to hand over my hand luggage to an attendant at the foot of the plane steps because the overhead storage was full inside. I watched as my luggage was taken straight to the hold. However, upon retrieval, I noticed that my luggage had been opened and around ?200 worth of my property was missing.

When I contacted RyanAir about the issue, they sent me a letter that was only four lines long and didn't take any responsibility for the incident. Instead, they claimed that Manchester Airport was responsible. However, when I reached out to Manchester Airport, they sent me two lengthy letters stating that they do not unload planes and that the carriers' agents are responsible. It's clear to me that RyanAir is the one responsible for the incident.

What's even more concerning is that if someone can steal from luggage in full view of their workmates and there are no spot searches, what's to stop them from putting something dangerous in your luggage? A bomb or drugs could easily be placed in your luggage, and you could be arrested at the other end without even knowing what's going on.

RyanAir claims to be a budget airline, but their prices aren't always cheap. And if they can't even take responsibility for incidents like this, it's hard to trust them with your safety. Manchester Airport in the UK also seems to have some safety concerns, as they don't seem to be taking responsibility for the actions of their carriers' agents.

Overall, I'm disappointed with my experience with RyanAir and Manchester Airport. It's important for airlines and airports to take responsibility for the safety and security of their passengers and their belongings.

I recently took a flight with Ryanair and let me tell you, it was a nightmare. The flight was on the 27th of July 2013, from East Midlands to Barcelona T2, NLQEPK. Out of nowhere, the plane started to shake and drop like it was in free fall. It was so bumpy that passengers who were walking to and from the toilets fell down on their hands and knees. The plane was rocking from side to side, and it was so bad that even the air hostesses fell flat on their faces. I can't help but think that the pilot did this on purpose to make up for lost time since the flight was already running late.

If you don't believe me, just watch the recent 'Dispatches - Ryanair Secrets from the Cockpit' documentary. It's eye-opening and will make you think twice about flying with Ryanair. The worst part is that the captain never explained what was happening or why it was happening. I highly doubt it was the weather since it was clear, bright, and fine outside.

Ryanair is an accident waiting to happen, and I wouldn't recommend flying with them. The safety of their passengers should be their top priority, but it's clear that they care more about making money than anything else. If you value your life, stay away from Ryanair.

RyanAir is a popular airline that can get you from point A to point B, but let me tell you, they can be a real pain in the you-know-what. When you go to buy a ticket on their website, you have to click through what feels like a million pages, and they're always trying to sell you something extra. It's like dealing with a drunk guy on the street who won't leave you alone until you give him some money. And if you accidentally close the website and have to start over, you'll have to go through all that crap again, and the price might even be higher. It's ridiculous!

But that's not all. When you're on the plane, don't expect any help from the flight attendants. They're more like salespeople, pushing perfume and other junk from their trolleys. It's not exactly the kind of service you'd expect from an airline, is it? And the entertainment? Forget about it. You'll be lucky if they even have a magazine for you to read.

Overall, the experience with RyanAir is pretty terrible. They might be the only option for some routes, but be warned: they're probably the worst airline in Europe. So if you're looking for a stress-free travel experience, you might want to look elsewhere.

I recently had a flight with RyanAir from London Stanstead to Bergerac on 03/08/22. I was excited to embark on my journey and put my backpack in the overhead locker before settling into my seat. I was feeling a bit tired and decided to take a nap. However, when I woke up at my destination, I was shocked to find that my backpack was missing. I later found out that the RyanAir staff had removed my backpack from the plane before takeoff without informing me.

It has been almost a month since this incident occurred, and I have been trying to get in touch with RyanAir to help me locate my backpack. Unfortunately, they have not been very helpful, and my backpack is still missing. I have been trying to track it down every day, but it seems like it has been lost. This has been a very frustrating experience for me, as I had important items in my backpack, including my MacBook Pro, house keys, glasses, and birthday gifts.

Replacing these items has not been cheap, and I am disappointed that RyanAir has not taken any responsibility for the loss of my backpack. I have spoken to many people since this incident, and they are all confused as to why the cabin crew would remove a bag of such value and not know where it was going. It is very concerning that RyanAir staff can remove a passenger's bag without informing them and not know where it is.

Overall, my experience with RyanAir has been very disappointing, and I would not recommend flying with them. Their lack of responsibility and poor customer service has left me feeling frustrated and disappointed. I hope that they can improve their services and take responsibility for their mistakes in the future.

My first time flying with RyanAir was a bit of a letdown. I decided to splurge on the priority package so I could bring a roller bag as my carry-on. When I arrived at the airport, the priority customers were checked in first, which was nice. However, the whole idea of giving priority customers time and space to put their extra bags in the overhead compartment was a complete joke.

To start, the priority customers were all put in the same waiting area as the regular customers, who were checked in after us. So when it was time to board the buses that would take us to the plane, everyone was pushing and shoving to get through the gates. It was a complete free-for-all, with priority and non-priority customers all jostling for position.

This system completely negates the point of purchasing priority status. As a priority customer, I paid more than a regular customer, but I still had to fight for space in the overhead compartment. It was frustrating and made me feel like I wasted my money.

Overall, I was disappointed with my experience flying with RyanAir. While the flight itself was fine, the boarding process left a lot to be desired. If you're considering purchasing the priority package, I would advise against it. Save your money and just bring a small bag that can fit under your seat.